63 comments found.
Having a compatibility error between wordpress, Noraure theme and Woocommerce.
Everything was almost updated and the website was going smooth until 3 days ago.
I tried almost everything but can’t even access the dashboard of the website.
can you help me?
Where can I send pictures of the error? I already tried to open a support ticket but the system does not recognize my purchase code
Hello Emat_dm,
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau You will get a notification when we update new version.
You also can send us the pictures of the error and your login account via this email: jwsthemes@gmail.com. But pls, also send a purchase code for verify.
So, please open the ticket and follow it. It will easy to check and assist soon.
Kind Regards, The JWSTheme Support Team| Support |
Nice, the support expired and suddenly the logo won’t change..
Hi, lluke1!
We just want to explain to you that the time of support and the logo are not related to each other. It means that the cause of the logo can’t change is not relevant to the support expired. Besides, we want to say to you that all support will be conducted through our Support Center: http://jwsthemes.ticksy.com/ Please, open the ticket to our support center. We will assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. This is an example how to do that: http://prntscr.com/leuaau
Kind Regards, The JWSTheme Support Team| Support |
Super nice but this is not a support item. I’m not a retard, the logo won’t change. And this was not before, I always could change the logo but now it stays on the noraure logo.. I’m not going to pay 50 dollar for support.. This is a technical issue, not a help I don’t know where to find issue… please help me
Hi,lluke1!
Please send your purchase code and your Admin information to our email address jwsthemes@gmail.com so that we can reach your site. Besides, we suppose that you should renew the support and you can ask all your questions. We will assist you to solve all issues as well as provide the updates of theme within 6 months since you renew. Kind Regards, The JWSTheme Support Team| Support |
Nobody is replying.. Please help me…
Hi, lluke1!
As we mentioned before, Please send your purchase code and your Admin information to our email address jwsthemes@gmail.com so that we can reach your site. We will check and help you to solve your issue. Besides, we also suggest that you should renew the support ticket in support center https://jwsthemes.ticksy.com/ to you can ask all your questions. We will assist you to solve all issues as well as provide the updates of theme within 6 months since you renew.
Kind Regards,
The JWSTheme Support Team
| Support |
Like I already told you guys 4 times. I sent my details twice, and I’m not going to pay 50 dollar to renew support. its a technical issue. THE LOGO WONT CHANGE how difficult can it be… Help me
Hi, lluke1!
Yes, we know. And, as I mentioned before ” Please send your purchase code and your Admin information to our email address jwsthemes@gmail.com so that we can reach your site. We will check and help you to solve your issue.” Until now, we haven’t yet received any information to can login to your site from you http://prntscr.com/ota4op.
Kind Regards,
The JWSTheme Support Team| Support |
Okay, I sent it again
Hi, lluke1!
We fixed the issue about the logo for you. Please check again your site for more details. And, we just want to say to you that all supports will be conducted through our Support Center: http://jwsthemes.ticksy.com/ Whenever you need our assistance again, Please renew your ticket to our support center. We will check and assist you to solve all issues.
Kind Regards,
The JWSTheme Support Team| Support |
WPengine is updating all their servers to PHP v7.2 starting Feb 1st….. in a couple days.
I used a plugin tool to check and as of now, ALL my plugins have 0 errors and 0 warnings except your theme has many. Have they been fixed? Will Noraure work on PHP v7.2. In a week 100,000s of users are being switched from php5.6 to php7.2 If you haven’t fixed this theme yet you will have a huge issue on your hands starting in a few days. Please confirm Noraure WILL work on 7.3
Hi,
Thank you for feedback. We will check with the latest version. You can backup all your web and upgrade Noraure. It should work.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
Confirmed This theme works great on PHP v 7.2. No issues at all. Updated PHP to latest and all working great, Thank you for a great theme and great customer support!
Is this theme still supported?? I have opened a ticket on your support site 2 months ago when i still paid for support…., with 2 follow up replies and no one has ever answered me. My only question is, is this theme compatible with PHP v7.3 (WPengine, a major hosting company is changing all servers from PHP 5.1 to 7.3. IS THIS THEME COMPATIBLE ON A PHP V7.3 SERVER ENVIRONMENT???? Thank you in advance for NOT ignoring me any longer. (I will remove this post once you answer it)
how come dropdown button menu doesn’t work on iphone. please check
Hi, I mean even your theme demo. home/homepage 04-05… can’t click. but contact and blog is ok. the submenu maybe some iphone problem or only my iphone? thanks
i was planning to buy it. but, just testing before buy. thank you
Hi,
Please, clear cache your browsers on IPhone and access again. We checked on IPhone & IPad mini. Video here: https://www.youtube.com/watch?v=DonO_xkgzuE
Best regards, JWSThemes Support Team
| Support |
How can i connect with your devoloper? I bout your theme what for opencart and now my license is not availeble, why? Please connect with me: alanshuleikin@gmail.com
When do you update your theme templates?! Again (3rd or 4th time) customers get red warning messages in cart when they check out. If not please say so, so I can look for a new template. It starts to get anoying. I bought two licenses and expect regular updates.
I already did, but still have no awnser if you are going to update the theme or not.
Hi,
We updated new version: http://prntscr.com/ianw70
Best regards, JWSThemes Support Team
| Support |
But still with outdated woocommerce template files
hello i bought your theme after when i activated it i no longer have access to my domain name it displays this message http error 500 wordpress
hello your theme I like it i just want to know if i can change it french? and after 12 months how will I pay again?
I cannot remove this “Noraure ecommerrce logo from the top of my homepage! can you help. Ive already went in and change the logo picture and the favcon picture but the “noraure eCommerce sign is still there as soon as i go to my main page… help please
Hi! I purchased your theme, however I HATE how the blog page looks. Is there any way that I can customize that ugly gray portion under the header? how can i customize my blogs main page if the main hompage is set to blog page. The blog page is just ugly and dull . Please advise
please let me know as soon as possible , i would like to get my site up and running asap
Hi hillpitt0104,
Please open the ticket to our support forum.We will assist you to resolve this.
You can set the default homepage at Settings -> Reading -> Choose the default homepage.
http://prntscr.com/hg4qy6
Don’t forget to save for change!
Best regards,
JWSTheme Support Team.
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Support |
Hi jwsthemes team,
There is a search function Error happened in a specific keyword “new products”.
This search result page is different from any other search results. It has your template original main navigation header and it is not able to customize (the logo image and the style of navigation).
Can you please verify this issue and provide a solution?
Thank you!
I try to submit an topic on your support site but get an 404 error. how can I get support!
just forget it. too much coffee. it’s working.
Thank you for reaching us 
Have a nice day!
Hi, I bought from you: Noraure – Responsive Opencart Theme | OpenCart. And now my Purchase Code not available. I have one problem, and can’t solve it
Please make sure that you purchased our theme correctly. Here is our theme with different title you mentioned above: http://prntscr.com/fgucc6
Thank you!
Best Regards from #JWSThemes Team
Hi, I have problem with hover zoom on product page. It’s working incorrect
Hi Borman,
Thank you for reaching us. I think you may need join our Support Center and we will check it directly. Here you go please: https://jwsthemes.ticksy.com/
Best Regards from #JWSThemes Team
I have problems with woocommerce, I do not see the store pages
My url is http://www.radiadoresonline.es
Hi Murseo,
Thank you for your message. The problem here seems to me that the incompatibility of the theme with the new version of WooCommerce. An updating will resolve it. Please try with the latest version of the theme.
Cheers from #JWSThemes TeamHi I am upgrading my PHP from 5.3 to 7.0 and get errors. Will this theme be updated in the future to be able to run on PHP 7+? Thank you.
the following errors are received are:
FILE: /nas/content/live/xxx/wp-content/themes/noraure/framework/admin/sample/wordpress-importer/wordpress-importer.php
FOUND 0 ERRORS AND 1 WARNING AFFECTING 1 LINE
66 | WARNING | Use of deprecated PHP4 style class constructor is not supported since PHP 7.
FILE: /nas/content/live/xxx/wp-content/themes/noraure/redux-framework/ReduxCore/inc/tracking.php
FOUND 1 ERROR AFFECTING 1 LINE
364 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0 – use mysqli instead.
FILE: /nas/content/live/xxx/wp-content/themes/noraure/redux-framework/ReduxCore/inc/browser.php
FOUND 0 ERRORS AND 1 WARNING AFFECTING 1 LINE
191 | WARNING | Use of deprecated PHP4 style class constructor is not supported since PHP 7.
FILE: /nas/content/live/xxx/wp-content/themes/noraure/redux-framework/ReduxCore/inc/validation/preg_replace/validation_preg_replace.php
FOUND 1 ERROR AFFECTING 1 LINE
30 | ERROR | preg_replace() – /e modifier is deprecated since PHP 5.5 and removed since PHP 7.0
FILE: /nas/content/live/xxx/wp-content/themes/noraure/redux-framework/ReduxCore/inc/sysinfo.php
FOUND 0 ERRORS AND 1 WARNING AFFECTING 1 LINE
230 | WARNING | INI directive ‘safe_mode’ is deprecated since PHP 5.3 and removed since PHP 5.4.
Hi,
Thank you for your feedback. Please, open the ticket to our community forum: https://jwsuperthemes.com/forums/ We will check and assist you.
Hi
I saw that mtucker182 and Sobepromotions asked the same question as I have:
“when you hover over the product and the quick view eye comes up. Is it possible to have it go to that products page instead”
Unfortunately the answer is not visible – which would be helpful.
So could you please share it with me even though my support has got ended?
This would be highly appreciated and speak for your support.
Hi,
Thank you for contacting.
You can remove these code: noraure\woocommerce\content-product.php: line 80: <?php tb_add_quick_view_button(); ?> noraure\noraure\woocommerce\content-product2.php: line 75: <?php tb_add_quick_view_button(); ?> noraure\woocommerce\single-product\related.php: line 64: <?php tb_add_quick_view_button(); ?>
Then add the_permalink for product_thumbnail: <?php do_action( ‘woocommerce_template_loop_product_thumbnail’ ); ?>
Regard, JWSThemes Team
Hi
Thanks for letting me know. But please could you tell me where I have to add this:
<?php do_action( ‘woocommerce_template_loop_product_thumbnail’ ); ?>
does this belong into a .php file or so?
Thanks a lot!
Hi,
Here: - \noraure\framework\shortcodes\product_carousel\product_carousel.php \noraure\framework\shortcodes\\product_grid\tpl1.php
<?php do_action( ‘woocommerce_template_loop_product_thumbnail’ ); ?> <?php //if($show_quick_view) tb_add_quick_view_button(); ?>
See screenshot: http://prntscr.com/e9ajn6 Please, open the ticket to our support center if you need to assist. Could you please renew support?
Regards, JWSThemes Team
Hello, I am having trouble getting my logo to display on the home page. I am using Home Page 3, and have uploaded my logo using Customize > Header Image.
It displays properly on every page except the home page, which still has the default Noraure logo. Could you please assist?
Thank you!
Hello there,
Thank you for contacting us and sorry for the thread that you are facing! Could you please post a topic on our Forum Support: http://jwsuperthemes.com/forums? We will assist you with this.
Kind Regards,
Support Team
Hello,
I have a problem with the lightbox for the product. Indeed, the text with the despription and price is under the photo. I will want that the text will be on the side of the photo. I installed an extension for regenerate thumbnails but the problem is still here. Can you help me please?
Hi,
Thank you for contacting. Our theme uses YITH ZOOM for hover on the product. You can custom it match to your requirement.
Regards, JWSThemes Team
