1743 comments found.
I couldn’t find dfd elements like accordion in visual composer.
Hello Shebil!
Please make sure that DFD Extensions plugins is activated on your site. If yes, , plese submit a ticket here: http://nativewptheme.net/support/support-ticket and we’ll be able to help you.
Best regards, DFD Support Team
I am having issues with Slider Revolution – it is not working on my site www.otsreadymix.com
It says I need to activate but license is not working.
Hello meshmediausa!
As for the plugins activation, please check this post:http://nativewptheme.net/support/knowledge-base/plugins-activation
For more assisatnce, please submit a ticket in our support center.
So our support team will be able to help you.
Best regards, DFD Support Team
Hi,
We’re just one step away from making your awesome theme work.
There is a constant error message on the contact form which says ‘Validation errors occurred. Please confirm the fields and submit it again.’
There are only 3 fields – Name, Email & Text. The first two are mandatory & the last one is optional. It just doesnt seem to work.
Name is in, email is correct & we’re typing just test in the message field.
Please help! urgent.
Hello krannzy!
Please submit a ticket in our support center.
So our support team could check it for you and help you.
Best regards, DFD Support Team
Import demo failed, is there any demo file that I can download first and then import form local
Hello Wings_Li!
Yes, surely!
Please follow recommendations from this post: http://nativewptheme.net/support/first-steps/demo-content (WordPress Importer section).
If our help is needed, plese submit a ticket here: http://nativewptheme.net/support/support-ticket and we’ll be able to help you.
Best regards, DFD Support Team
Good morning, I’ve bought your Native theme for a few days and installed on www.mattinaweb.it domain. After 2 days of work opening the site I noticed that I took a virus, because I open pages with non-legal content. Meanwhile I managed to install a plugin to put the site in maintenance. I deleted the strange code at the beginning of config.php and index.php. But without the activation of the maintenance plugin the problem persists. I contacted the server to know if the problem could depend on the web space but promptly replied that the issue is in a theme or plugin enabled. That’s why I’m here to ask you for support in order to solve my problem so you will not lose the work done so far. I hope the money you spend has not been lost and that if the problem persists you can fully reimburse me. Thank you in advance Giovanni Mattina
Hello Giovanni!
The theme pack underwent testing before it was approved, so theme pack doesn’t contain malicious files.
Anyway, please submit a ticket here: http://nativewptheme.net/support/support-ticket and we’ll check the issue for you.
Best regards, DFD Support Team
How do I enter a subtitle for a portfolio item? I using the Portfolio Presentation module, and on hover I want to display the subtitle but I can’t find where to add one in the Portfolio item.
Hello JohnsonDesignCo!
Please try to check the portfolio backend editor > custom header options > page subtitle section.
Best regards, DFD Support Team
Thanks!
You are always welcome.
Best regards, DFD Support Team
Hi, I have been looking at your template and I need to know exactly if it meets the following specifications: • Do you have a logos carousel? • Can you make image galleries? In these galleries, is it possible for a descriptive text to appear when it is displayed as a pop-up? • In the portfolios, is it possible to insert a form anywhere on this page? • In portfolios, is there the possibility of creating an image gallery within a portfolio? • Is it possible to make a description of a service that my company uses as an image and descriptive text? Thank you very much, Juan.
Hello Teveoonline!
Thank you for paying attention to our theme, really appreciated!1. Please check the available carousel modules following the below:
linkshttp://nativewptheme.net/shortcodes/clients-logos/
http://nativewptheme.net/shortcodes/image-carousel/
http://nativewptheme.net/shortcodes/carousel/
2. You may use Portfolios or Gallery post types, please check the examples with the links below:
http://nativewptheme.net/shortcodes/gallery-advanced/
http://nativewptheme.net/shortcodes/gallery-carousel/
http://nativewptheme.net/shortcodes/gallery-metro/
http://nativewptheme.net/shortcodes/gallery-module/
http://nativewptheme.net/shortcodes/portfolio-advanced/
http://nativewptheme.net/shortcodes/portfolio-metro/
http://nativewptheme.net/shortcodes/portfolio-presentation/
http://nativewptheme.net/shortcodes/portfolio-carousel/
http://nativewptheme.net/shortcodes/full-screen-portfolio/
3. You may create the portfolio page and add the image gallery inside of it and display the thumbnail image of the portfolio on the page.
4. Yes, you may create the description with the desired structure with our theme.
You may getin touch with us via this form and we’ll create the test user for you to test the theme from inside, if you’re interested in, surely.
Best regards, DFD Support Team
Two questions 1, whether it has Responsive font size, the font size can automatically change with different devices, no need to repeatedly set for every module (some other theme has this feature) 2, easy multi-column in different devices, I found only one column on the tablet (demo site) Often you need to keep the same columns on your PC and tablet, only the full-width column appears on your phone.
Hello Wings_Li!
Thank you for your attention to our theme. We appreciate this very much!As for your questions:
1. The theme has built-in style for the responsive as well as you may control the font styles in Heading module,e g. and control the size in different devices.
2. The row transforms in one column on small resolution devices, but you may set the desired number of columns in responsive columns settings, more details can be found in this post: http://nativewptheme.net/support/visual-composer/column-options
Best regards, DFD Support Team
Hello,
im having issues with the custom header video. it doesnt play in full screen..
Hello hyuneek!
Please submit a ticket in our support center.
So our support team could mail you the check the issue and to help you to get the issue resolved.
Best regards, DFD Support Team
Hi,
It is compatible with Wordpress 4.8.2?
Thanks
Hello Aventurista!
Yes, the latest version of the theme is compatible with WordPress 4.8.2 version.
Best regards, DFD Support Team
When I create a new page after importing demo content, the row is not on full width.can you tell me a solution
Hello Shebil!
Please make sure that row is set to full width in row settings > general and the page template is set either to For Page Builder template.
Best regards, DFD Support Team
Whether this theme can set [leave a message] form fix at the right side of the page in the demo site? Does the [leave a message] form is a contact form 7?
Hello Wings_Li!
Our theme is fully comptible with contact form 7 plugin and has built-in contact form module whixh can be aligned to any side of the page.
Best regards, DFD Support Team
Does the [leave a message] Button fixed at the right border is set up with jivochat??
Are jivochat included in your theme? Or do I need to buy with an extra fee?
Hello Wings_Li!
Jivochat is not included in the theme. Please, check more details about Jivochat following link.
Best regards, DFD Support Team
upd. Found the solution.
Hello vitamin189!
Thank you for letting us know!
Glad to know that the issue is solved now.
In case any questions appear, please let us know.
Best regards, DFD Support Team
The panel of Theme options dont work the toggle and dont show info
Can you help me please?
Hello oscarbel!
Please submit a ticket in our support center.
So our support team could check it for you and help you.
Best regards, DFD Support Team
Hi! I like very much your Native theme! Just one question: I need to create portfolio with Lightbox PLUS – I want to open web page in iframe when clicking on thumbnail. Is this possible? Thank you very much! Best regards Josip
Hello Josip!
Thank you for choosing to our theme!
As for your request, please sumbit a ticket here: http://nativewptheme.net/support/support-ticket and provide us with more details on desired functionality so we could check it and provide you with proper instructions!
Looking forward to your email!
Best regards, DFD Support Team
Hi
Thanks
Hello msharron!
Thank you for your contacting us and sorry for the inconvenience!
Could you please get in touch via this form and we’ll provide you with the requested files.
Regards, DFD Support Team
Hi
msharron, surely, you may provide us with the email address and we’ll forward the link to PSDs for you asap.
est regards, DFD Support Team
Hi There,
I couldn’t find the PSD files of the theme could you’ll kindly let me know where it’s located or email me .
Regards
Hello Beingsohail!
Please submit a ticket in our support center.
So our support team could mail you the link to the requested PSDs back asap.
Best regards, DFD Support Team
Bonjour, Visual composer nécessite une mise à jour et je n’arrive pas à activer la licence. Pourriez-vous m’aider s’il vous plait ? Merci d’avance.
Hello Djeules
Thank you for choosing our them.As for the activation, seems you are referring to the plugins.
As for the plugins activation, please check this post:
http://nativewptheme.net/support/knowledge-base/plugins-activation
Best regards, DFD Support Team
Hello, is the theme compatible with the “Premium Seo Pack” plugin?
Hello serialbeatz!
Thank you for your attention to our theme, really appreciated!
As for your question,we’ve not tested the requested plugin with our theme, but we tested the Yoast SEO plugin, which is fully compatible with our theme.
Best regards, DFD Support Team
I cannot seem to find the way to make my custom header transparent, everytime I try it shows for a few seconds and then when finalizes loading shows white.
I already set everything in transparent and still showing white at the end
Hello Felipunkd!
Please submit a ticket in our support center.
So our support team could check it for you and help you.
Best regards, DFD Support Team