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Hi! How can I change the Blog link when create different language versions?
Could you please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify the way you translate the site?
DFD Support Team
Hi, I can’t log in on site with my purchase code( Can you help me?
Could you please contact our team via Envato contact form and clarify the purchase code we’ll check it for you?
Hi, Native its a great theme.
I do have one question. For mobile header, how to i disable/close the menu after i click? as im using one page, it will scroll to that section and remain the menu open.
There is no option to close the menu automatically, it can be done by tapping on X icon in the menu.
Do we have any custom code to enter for this?
Unfortunately, there is no custom code to change the functionality.
Ok, noted. Hope it will enhance this on next update.
We’ll add your request to our wishlist.
Hi, i facing a problem on changing the logo. i did change in General > Logo, i did change in header layout 7, but still remain the same native logo. please help.
this page is ok, but when i scroll next page it become native logo again.
Could you please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify the link to the site and WP access details. We’ll check it for you.
Hi, i just found the solution. can cancel my ticket please? Thanks.
The response will be sent to your email. You also can check the link from the email you already got http://prntscr.com/scfoeu, the pass is in email as well.
Hi I’ve just bought the theme, but when trying to create a login, with my code, I get nothing…. neither do i get an email. What is going wrong? thanks
Could you please contact our team via Envato contact form and we’ll check it for you?
thanks Ellen, just send an e-mail
We’ll get back to you as soon as possible.
Hi, Is there a way to change font in text block? I am trying to add google font and custom font.
Works fine on headings and other components with text because there is ‘typography’ in customization.
But its not available in ‘text block’ please advise
Hi i dont have a link yet. my question is quite basic. can i add a google font in text block?
If anyone else is getting stumped on adding google font to text block, This one works. It’s not the most elegant solution. But in a bind, this would be useful
<link href=”https://fonts.googleapis.com/css2?family=Playfair+Display&display=swap” rel=”stylesheet”>
(p style=” font-family: ‘Playfair Display’, serif; text-align: center; font-size: 15px;”)Monsoon Shower Creative Agency. (/p)
You can replace the font from the respective page of google fonts.
- Tried several other formats of html. the text block and raw html alters the code and it didnt work
- Replace ( ) with < >
You may specify the text block font in Theme Option > Typography/fonts > Text typography > Default text Typography.
Thank you for the update. However I was checking for a multilingual website. I am using polylang.
The option is applied for p elements and there is no specific option for the languages.
In blog post, how would i turn off the image that appears on top on every post?
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the request a little bit?
with the new version of wordpress 5.4 it is impossible to edit the pages correctly with the wpbaker page builder, the options within the woocomerces are not displayed correctly either, how can it be solved?
Hello Levi_ !
Make sure you have updated the theme as well. Current theme version is fully compatible with the latest wordpress.
Please check how to update the theme here.
Thanks for the information, I did not know that it had to be updated in this way. I had version 1.4.7 and I see that it is version 1.5.
Now I do the update
Thank you for the feedback.
In case you need our assistance you can create a ticket here.
I am struggling to get the portfolio details (Titles & Description) below the portfolio item rather than on top of. Like on the following pages:
I have explored all options on the Theme Options under Portfolio Options but nothing seems to be changing it.
Are you able to help please? Thanks
Could you, please, submit a ticket here and clarify the request a little bit, please clarify what you have now? We’ll check the issue for you.
Hi, Thank you for your reply. Unfortunately I have only just got around to building my website so my support has expired. Currently the title and description is overlaying the portfolio image on the portfolio page. I would like it below like on the two links above. Thanks Callum
Please enable title and subtitle on Portfolio options (directly on the page) http://nativewptheme.net/support/post-types/portfolio-page-creation.
Hi! How to move description in woocommerce product from bottom to top after title?
Short description is supposed to be displayed there http://prntscr.com/su5mz6.
Ok, but i don’t want show a short description. I want move it full description after the title in single product views.
There is no such option in the theme.
Ok, there’s no problem when i must change this in code. Just tell me what files i must edit and i’ll do it done this in child theme.
Please contact us via ticket.
Hi, can’t edit my website https://aniracconstructora.com/ . Can you take a look?. Where can I give you my login credentials?. Thanks.
Please make sure you have the latest theme version as you seem to update the Wordpress. Could you, please, submit a ticket here? We’ll check the issue for you.
Can’t login with purchase code. Can I email it to you instead?.
Please contact our team via Envato contact form.
How to set up other menu for mobile?
There is no such option in the theme. Could you, please, submit a ticket here, we’ll check it for you?
Hi! How to disable fixed column in single product page?
Could you, please, submit a ticket here and clarify the request a little bit? We’ll check it for you.
We have got your request and get back to you as soon as possible.
the native theme is VERY slow! I have a provider which is specialized for wordpress speed and I never had that problems with other themes before. With native I wometimes have to wait for 2 or 3 seconds e.g. if I save theme options. That’s an awful user experience. I would like to retreat from my purchase.
All financial questions are managed by Envato team so please check this link to open refund request.
Hi, phone number doesn’t display above the header on the mobile version; just on the desktop version. Also, how can i make the phone number clickable on the mobile version?, thanks.
Could you please get in touch with our team via ticket here and we’ll check the request for you?
Hi – there is a small problem with the ‘Tabs’ module on a mobile phone.
If there is a lot of content in each tab, on a mobile phone when you click the next Tab, the Tab opens at the bottom of the content instead of the top – which means that mobile users need to scroll up to reach the start of the content on the new Tab.
- Mobile user clicks Tab 1
- Scrolls through the content and reaches the bottom of Tab 1
- Clicks Tab 2
- Tab opens at the bottom of Tab 2 content and user needs to scroll up to see the start of Tab 2 content.
Is there a way to fix this as it is very annoying for users on mobile phones. Thanks!
The page is not scrolling when you click on the tab, it stays at the same place.
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and send links to your tabs?
Hi guys. On the revolution slider, can I set the first slider’s main text as an H1 tag, and the other 2 sliders as H2?. Just asking. Because I definetly have to have one H1 tag per page and I wnat the tag to be at the top. Thanks.
Could you, please, submit a ticket here and clarify the link to the site and WP access details? We’ll check it for you.
Hi! I love the theme, I have a feature I’d like to request. I would love to be able to re-arrange he single blog post pages, so that the comment section comes before the related posts section. Is this something you can add without us having to mess with the PHP files? I really don’t want to do that.
There is no such functionality in the theme. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll check what can be done?
Hi, I just tried but my item purchase code is producing an error.
Contact our team via Envato contact form.
Thank you! I’ve sent the message.
We have got your email and get back to you as soon as possible.
Hi, thanks for the theme “native” it´s fantastic.
I have one cuestion: how i install multilingual?
Thanks in advance.
Juan José Llanos
Hello Juan José Llanos!
As for the creating the multilingual site you have to use the translation plugin, e.g:
WPML – plugin documentation in Getting Started Guide here.
Polylang – plugin documentation https://polylang.wordpress.com/documentation/
The translation within them is not automatic, you simply create a new page or copy the existing one and replace the content in another language.
Within each plugin, you may create a separate menu for your English version and for example menu for the German version of the site.
Both of them are compatible with our theme. Please follow the documentation of the plugin you’ll be using.
I am trying to put a hover effect to my icon list in the footer. I write the css code in ICON LIST -> CUSTOM CSS CLASS , but it does not show any effect.
Please add custom code to Theme Options > General Options > Custom CSS/JS > Custom CSS.
In case you need our assistance or more details, please, submit a ticket here.
Hi, We have two sites that are using the DFD Native theme with the WP Bakery Page Builder. Our WordPress admin section is broken and after a process of elimination, it seems that the issues has been caused by the theme and/or page builder. It seems like the CSS is broken in the backend, but the live sites are working fine. We have rolled back to a previous WordPress version but this has not fixed the issue. I’ve just looked at our account and I have noticed that our licence has expired for WP Bakery, do we need to re-purchase a licence and by doing so, will this provide support to fix the problem? Please could you advise on what steps we can take to resolve the issues. Many thanks, Tony
Seems you have issue related to the deprecated to the deprecated theme version and you need to update. Please check this article.
Thank you for your quick reply, I’ll take a look. Many thanks, Tony
Feel free to contact us if any assistance needed.
Thanks, so following the instructions via FTP. I’ve renamed the dfd-native folder in wp-content/themes.
Where do I find the new zip file to upload, will I need to repurchase the theme?
There is no need to repurchase the theme. You can find the latest version in Downloads sections.
Thank you, I can’t find the theme in the downloads section of Theme Forest. Could it have been removed? Many thanks, Tony
As we can see you haven’t purchased the theme from this account, you need to login to one you have used for the purchase. If you have the copy of the purchase code, you can contact the support team directly via Envato contact form. The support team will be able to send you a copy of the theme.
Thank you for your help, I’ll check with our developer who set up the sites. Many thanks, Tony
Always welcome, Tony!
Hello. I get validation errors with contact form! I see that other people around here experienced the same. Can you help? I tried to log up to the support forum, I introduce my purchase number but nothing happens! Thank you.
Most probable you have email sending disabled on server. Please contact server support and check it.
We’ll be glad to check it for you as well, please, submit a ticket here.
I tried with Contact Form 7 and it works! And I can’t sign up to your support. When trying to sign up with purchase code, I put my purchase code but nothing happens…
Please contact the support team for deeper checking.
Ok, but how can I contact the support team?
As mentioned in the first response you can create the ticket (link in first response) or via Envato contact form.
As mentioned in my first question, I cannot sign up to submit a ticket! I tried to sign up with my purchase code… but nothing happens!
We also forwarded the alternative solution to contact via Envato form, please check the ling in precious response.
Already emailed you back.
I would like to know if your theme is compatible and tested with the PHP 7.4 version?
We tested the theme with the php 7.4 and haven’t faced any issues so far.
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