Hi,

I am encountering the following issues while building a new site: Woocommerce options in the theme: • I can enable a custom header for the shop category and single product pages, but I cannot find where to select which custom header should be used, as these pages do not have predefined page settings. • In the WooCommerce single product settings, I have disabled “Related Products,” yet they still appear. Example: https://www.mrpipe.be/staging/product/blue-pearl/ • On the single product page, the breadcrumb font appears in white. Where is this defined? • The full-width layout option for WooCommerce category pages does not seem to work. I selected full width, but the layout remains boxed. For the single product page it works fine.

What is wrong?

Hello, I just purchased this theme. I installed it, but whenever I try to save any changes, a “Bad Request” page appears. I’m unable to save anything. Thank you in advance for your help!

I purchased the Native Theme, downloaded the files and the purchase code, but when I try to activate it, the system tells me I need to enter a valid purchase code.

Additionally, the files do not include the “DFD Theme Extensions” plugin, and the wizard is requesting it.

I just bought a license, but it doesn’t work on my website.

Muy buenas No me deja darme de alta en la página de soporte con el código de compra que tengo Compre el tema hace 15 minutos Saludos

hello, I cannot install DFD extensions plugin I ve got this message

cURL error 7: Failed to connect to dfd.name port 80 after 1 ms: Couldn’t connect to server

Thanks a lot for help

“The error message says: ‘Plugin not activated. A higher version of DFD Extensions is required for this theme. Please update the plugin.’”

Hi,

I bought the theme yesterday and I’m trying to activate it in a test environment. When I try to activate the theme, it says “Please enter a valid code”, even though I’m entering the correct code.

Can you tell me why this is happening?

Hi, I’m a freelance developer. I’m managing a website with wordpress theme DFD Native. This website was not created by me and I’m updating the theme through the Envato plugin and a token. From last update of the theme (1.7.0) I’m not able to update WPBakery plugin (still in version 8.0.0). The theme tells me to update WPBakery but clicking the update link I receive this message: “Automatically updates for the plugin are available to the clients with a valid support period – you can renew it here. To update manually, visit our customer center to download the latest version.”. I haven’t access to the envato account of the buyer of the theme. How can I udate WPBakery? Thanks

We have started to have problems with the header of our site, we can’t show in the site our header builder style.

Same here, after updating custom header is not working. Any changes made to it do not affect front end.

hai I want to activate the theme for a website,,, I am not using the theme for any other website .. can you help me please

We have noticed a bug when updating the DFD Native theme. When it is updated, the header menu is lost because it was created using the theme’s Header Builder option. We were not able to reactivate it — although it appears in the WordPress admin, it does not show up on the site. For that reason, we cannot update the theme to the latest version.

Hi, I was trying to update theme and plugins to latest version, but I’m having an issue with WP Bakery. Installed version is 8.5, Available version is 8.5.0, and required version is 8.5.0. It won’t let me activate the plugin because it says I need to update, but it won’t let me update to another version. I had to restore a previous version. Can you resolve this confusion between 8.5 and 8.5.0?

Hi, it seems that both my purchase codes have been aren’t working. Please assist me with getting to work again. Thanks!

I had a purchase code activated at another website and now is deactivated, i can use that code on another website. is it possible?

Since I’v updated my client’s site to version 1.6.99 my header builder config was gone and I can not longer enable it, when I hit save it’s disabled again. What can i do about that?

Hi,

Can you please deactivate the license again, I did same mistake again before deleting website I didn’t deactivate the license, below are my details, its bit urgent please:

Thank You Bilal

I purchased Native in 2017. It is not active on any of my websites, and the WordPress where it was active has been deleted. I have the same situation with Ronneby. I can’t use any of these purchased themes. Could you please help me? Thank you.

i have activated the plugin on a test site and then deleted that site and now i cant activate it on my main one