46 comments found.
Hi friend.
We purchased your urana wordpress theme but we are not able to fix our “blog” section (http://www.martincooper.es/noticias/)
With your one (http://uruana.themeocean.net/category/blog/)
How can we fix it?
Thanks
Hi Mate,
I can’t access the URL you provided. please provide the correct address.
Kind regards!
Even, the breadcrumbs does not appear
Hi mate,
You go to the admin pages and enter the config value breadscrumb to be able to display out.
Kind regards!
Hi, I have a problem. whenever I tried to add the default woocommerce product category list option for visual composer, it displayed vertical instead of horizontally.
Take a look this screenshots: https://www.evernote.com/l/AGzu3uLAtpJFLY8APMqkSjcknENcnoRvTt4Hi Mate,
Please tell us which element you used to display outside the product page.
Kind regards!
Hi, I thought I mentioned Woocommerce Product Category Loop on Visual Composer: Take a look of the screenshot of the element https://www.evernote.com/l/AGxv6Gbe5XlIzax8Zqr-M9sE2YX_D_AQ_4U
Hi, I thought I mentioned Woocommerce Product Category Loop on Visual Composer: Take a look of the screenshot of the element https://www.evernote.com/l/AGxv6Gbe5XlIzax8Zqr-M9sE2YX_D_AQ_4U
Hi Mate,
The element you are using is the default element of the woocommerce. Please contact the plugin vendor for the issue you are experiencing. You can use the element product we provide. Currently all the elements that we build use consistently: http://prntscr.com/gytega
Kind regards!
Hi Mate, I used the one you provide with the theme, but it doesn’t complete all my needs. That’s why I tried to use the default from woocommerce.
The problem isn’t the plugin is the template, cuz the first thing I did to troubleshoot was to test it using the WordPress twenty seventeen to make sure is the plugin or a template issue. And it is a Template issue. If you support Woocommerce, you must build a template that works with all Woocommerce functions.
I had to do a workaround to solve my issue temporarily.
I have another issue, and I think already someone mentioned it with no response at the time I wrote this same question.
1- How do I make the blog post looks like your demo site? This is how it looks on my site: https://www.evernote.com/l/AGwsEiugQCpFu5eKHx1jYUPJ7aC4aCaSBzo
This is how it looks on your site and how it supposed to be seen: https://www.evernote.com/l/AGz-B8gKpCVINbA8F4lLp3WIR8f7HZu43qIHi mate,
Please send us admin account we will check for you.
If you have any other problems you can send an email to engotheme@gmail.com
Our technical team will assist you better.
Kind regards!
Hi! I really like your theme, but i have a quick question before i purchase it, does the theme works with wordpress 4.8.2?
Hi Mate,
Thank you for your interest in our products. Uruana theme supports wordpress version 4.8.2. You can safely use it without any problems with the latest version of wordpress.
It really is a very wonderful theme. Hope you will buy Uruana Theme and become a our dear client 
We believe you will be satisfied
Kind regards!
In the download zip, we are not able to find Slide_home_page1.zip for revolution slider import. Can you send it? ricardo@fiebrecreativa.com
Hi Mate,
We have sent an email for your request, please check your email
Kind regards!
Hello, I can’t figure out, how to change change the image that on all the default page at the top, where it says the name of the page?
Hi Mate,
Please feel free to email us at engotheme@gmail.com Please list the problem details.
Kind regards!
I got an error when activating the Child Theme:
Lines 539 – 542 in uruana/functions.php need to be changed, they are trying to load files in uruana-child/inc/vendors/visualcomposer/ instead of uruana/inc/vendors/visualcomposer/which throws errors.
Changing This: require_once( trailingslashit( get_stylesheet_directory() ) . ’/inc/vendors/visualcomposer/class-vc-elements.php’ ); require_once( trailingslashit( get_stylesheet_directory() ) . ’/inc/vendors/visualcomposer/class-vc-extends.php’ ); require_once( trailingslashit( get_stylesheet_directory() ) . ’/inc/vendors/visualcomposer/class-vc-theme.php’ ); require_once( trailingslashit( get_stylesheet_directory() ) . ’/inc/vendors/visualcomposer/function-vc.php’ );
To This Fixed It.
require_once( get_template_directory() . ’/inc/vendors/visualcomposer/class-vc-elements.php’ ); require_once( get_template_directory() . ’/inc/vendors/visualcomposer/class-vc-extends.php’ ); require_once( get_template_directory() . ’/inc/vendors/visualcomposer/class-vc-theme.php’ ); require_once( get_template_directory() . ’/inc/vendors/visualcomposer/function-vc.php’ ); }
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
Congratulations!
Amazing Work, Good Luck With Sale 
Thanks so much
These guys are an absolute joke, they’re theme doesn’t upload the demo files, then when you ask for support they keep sending you messages saying they can’t login to your sftp, or tell you to delete all these files from four admin that has nothing to do with the theme, In my 10 years using theme forest i’ve never encountered such bs like these wankers. Do not trust these guys or buy their work. They absolutely don’t know what they are doing,
Hi there,
Would like to check if it support multiple labels login? eg: labels could login, setup their label and list products for sale?
Thanks!
Also, Stripe compatible?
Hi Mate,
Thank you for your interest in our products. Uruana theme supports your requests. You need to install some plugins to support that work. We are always happy and willing to support you.
It really is a very wonderful theme. Hope you will buy Uruana Theme and become a our dear client
We believe you will be satisfied
Kind regards!
Hi mate,
We have just released an update.
You can download and install, it will fix your problem
Kind regards!
Heya, i downloaded the new files, but its not downloading the demo files, it just keeps buffing ding nothing.
Heya, i downloaded the new files, but its not downloading the demo files, from the WpOpal import, it just keeps buffing doing nothing.
Why is this a joke right now i’m gonna report you, you have no xml file in the package download and the Wpopal doesn’t work, it just buffing and doesn’t import the demo?|
Hi Mate,
Our technical team has checked very carefully. Uruana theme does not have any problems with import demo. Importing demos during certain times, You need to ensure stable internet speed and do not encounter any problems related to your computer.
Please wait until the notice is completed.
Kind regards!
Look Mate, my internet is highest speed to can get, its not importing the dam files, in safari, firefox or chrome. Whats the problem?
ok i tried importing everything 1by1, it all worked except the content it won’t import it? why?
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
Hi, Theme looks good on demo site but after I purchased I faced multiple problems.
1 – Demo content doesn’t upload, the spinning wheel keeps loading forever and never update. It shows a message “Please check json is wrong! missing” 2 – After that, I decide to upload the content using the WPIMport plugin, no media, no tag, every post attachment failed.
I fallowed all instructions on your documentation file
Hi mate,
We have just released an update.
You can download and install, it will fix your problem
Kind regards!
No size variations?
Hi Mate,
Thank you for your interest in our products.
We are always ready to assist customers with problems that customers encounter. Please tell us the details of the problem you encountered.
We are always ready to assist you . Send mail to engotheme@gmail.com
It really is a very wonderful theme. Hope you will buy Uruana Theme and become a our dear client
We believe you will be satisfied
Kind regards!
How to activate Visual Composer and slider revolution license
Hi mate,
Thank you so much for using our theme.
About Visual Composer. You do not need active or take care about that message active.
You can update Visual Composer if you go to Settings > Visual Composer > Product Licensetab and put your own details there. BUT, buying a theme which is bundled with Visual Composer (like our themes) does not mean that you also buying a license for a Visual Composer. So you just don’t have a license key and can’t get automatic updates. You can purchase on there : http://bit.ly/2h1CjFW
We bought an extended license to be able include it in our theme, and we own only one license key (as well as in case with single license), theme buyers are not allowed to use that key.
To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires
Thanks and let me know if you need another assistants!
Kind regards!
I get error message that your theme is not include style.css stylesheet. How to use ?
Hi mate,
We are really sad because our products do not satisfy you. Our technical team has checked Uruana theme, we do not encounter any errors arising from our products.
Please re-install the theme again and make sure you do not experience any problems with internet speed, computer related issues. Thank you.
This is a passionate product of our product development team. We are sad because the product does not satisfy customers. Hope you find any problems difficult to use, let us know.
We appreciate your interaction. Please rate 5 stars again for our product, because low rate affects our product business.
We will support you all time. Please send your issue to our email address. We are always ready to assist you.
Thank you so much.
Kind regards!
doesn’t support Wordpress 4.8.1 version ?
Hi mate,
We are really sad because our products do not satisfy you. Our technical team has checked Uruana theme, we do not encounter any errors arising from our products.
Please re-install the theme again and make sure you do not experience any problems with internet speed, computer related issues. Thank you.
This is a passionate product of our product development team. We are sad because the product does not satisfy customers. Hope you find any problems difficult to use, let us know.
We appreciate your interaction. Please rate 5 stars again for our product, because low rate affects our product business.
We will support you all time. Please send your issue to our email address. We are always ready to assist you.
Thank you so much.
Kind regards!
Excellent Work!
Thanks so much
Congratulations for this awesome template.
Thanks so much
GLWS
Thanks so much
thats a a cool work, congratulations i wish you huge sales for this and a nice weekend 
Thanks so much
Congratulations! Nice Work, Good Luck With Sale
Thanks so much
