88 comments found.
hello, I would like to know if you have this theme t in Spanish or if I can make this website in Spanish and English.
Thanks, Ana Maria Dempsey
Hello Ana Maria, thank you for your interest in this theme. You can translate theme, add multilingual functionality with WPML (wpml.org) plugin. Regards.
After installing one click demo there is no images in media files like in your preview. I read a lot of coments about the same situation. Can you halp me?
Hello. Please note, images license is not included in the template package – you will need to replace all images with yours. So anyway the images you will get will be distorted. However if you require them, please submit a ticket at http://ancorathemes.ticksy.com/ with a request for image placeholders for your wp-content/ uploads folder.Thank you.
Your theme is broken, visual composer dont work, code shows on site, not text and pictures are 8 bit
The code is showing on the site only if Visual Composer or Themerex addons plugin is not active. Please check that. If you still have issues, please provide your website details in the spport ticket at http://ancorathemes.ticksy.com/ – and get qualified assistance.
I’m having a problem with your demo import, its not working at all please reply to ticket 1463143
its stuck on 0% progress and I can access the demo import text fine, something is broken I’m using php7 and its just not working at all.
Hello. Please check the support ticket replied. Thank you.
Hello, how can i active Visual Composer for services ? Thx
Thank you for understanding.
Hi, I really like this theme. But one thing I need is missing that is MEGA MENU… Do you know if you can add support for it? please let me know so I can go ahead and buy the theme. Thanks.
Hello, please try to install an extra plugin for mega menu. Please submit a ticket at https://ancorathemes.ticksy.com if there are issues with one – will try to sort it out. Cheers!
Hi, im having an issue with the demo importer, can you help me please? Ticket #1386140
Hello. Ticket’s replied, please check. Thank you.
hello, i like the theme but I would like to know when will be fully compatible with Wordpress 4.9 and the last version of Woocommerce. I would like to purchase for new wp site, but this is something really important
Hello, we’ve not faced any issues with the theme on WP 4.9 and Woocommerce 3 so feel free to install it. Usually it is enough to install the latest version of Visual Composer plugin which can be provided by the support team at http://ancorathemes.ticksy.com/ . In case you come across any issues, we will be glad to rectify them.
Hi this theme support Wordpress 4.9 and the last version of Woocommerce?
Hello, The theme was not fully tested with WP4.9, Woocommerce 3, so we’d recommend to avoid updating until theme update. Thank you.
Thanks for the answer, and when will be available the new version?
Hi currently we have not faced any issues with the theme on WP 4.9 so feel free to install it. Usually it is enough to install the latest version of Visual Composer plugin which can be provided by the support team at http://ancorathemes.ticksy.com/ . In case you come across any issues, we will be glad to rectify them.
Thanks!
Good evening,
A client of mine has bought this theme and gave us to install it for him.
But we can’t make it work, because the contact forms are unmanageable…. the colors labels in customisation panels are very wrong (not even close), and the list continues.
Is there an updated version that will be available soon?
Hello. Could you please submit a ticket at https://ancorathemes.ticksy.com with client of yours site details so we could check the issue since either issues not quite clear or demo template does not have problems like those you’ve mentioned. Thank you.
Heh, just change in the theme customization -> Color Schemes -> Dark text color to green 
and browse the demo, you’ll see what I’m saying.
That can’t be fixed via support, but I’ll write a ticket.
Thank you, looking forward for ticket submitted. Regarding color-change mentioned: http://prntscr.com/gz4mm3 – still need you to elaborate on the issue.
Hi, I’ve posted https://ancorathemes.ticksy.com/ticket/1340296
Fine, thank you!
I want to purchase this theme but for what i read here it has problems with customer support and customisation. Have these problems been solved? Thank you
Hello. You can always submit a ticket at https://ancorathemes.ticksy.com and will get an answer within one business day. If you check rates/reviews section of this page, you will see there are 5stars for customization and customer support criteria. If you mean some particular issues, please specify. Thank you.
pre-sales question – do you provide content for the website as well for extra money?
Hello. We can recommend some studio (please check with support team at http://ancorathemes.ticksy.com/ once required). Otherwise you can check at Envato services for a service. Regards.
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com/, feel free to contact the support operator directly via email at dpofff@gmail.com specifying your purchase code. If you’ve already submitted a ticket and got no reply yet, please duplicate it via e-mail as well. Please take our apologies for any inconvenience caused and thank you for cooperation and understanding.
All my php values are correct. I’ve went through the theme options and im still not able to do the one click installation. Please assist. I am getting the following errors.
Errors that occurred during the import process:
Error load data from the file ‘http://isida.ancorathemes.com/demo/default/posts.txt'. Please, try again! Error load data from the file ‘http://isida.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again! Error load data from the file ‘http://isida.ancorathemes.com/demo/default/theme_options.txt'. Please, try again! Error load data from the file ‘http://isida.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
Hi, please try to do next: change allow_url_fopen to On at your server: php_value allow_url_fopen On in .htaccess
or
allow_url_fopen = On; in php.ini or php5.ini
If does not work, please contact your hosting provider to change that.
Then try to import demo again.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
If installation service of this theme required, you can contact our partner Mockingbird website custom studio and order this service. They have special price offer for this theme installation and website customization. For more information please submit a ticket by this link: https://mockingbird.ticksy.com/
Best Regards.
Great theme…why cant i find where to put social media…sorry for the dumb question
Hello, you can manage social media icons at Appearance -> ThemeREX Addons -> Socials http://prntscr.com/fq69ld
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Also, is the “Before and After” gallery with the draggable slider included with the theme?
Thanks!
Yes, it’s included – an element of composer extensions pack (comes in theme as a bundled plugin). Regards.
Hello!
Does the theme allow color customization? For example instead of the green can I change it to white or blue? Please let me know.
Thanks!
Hello, there’s colorscheme editor available via Customizer in admin panel, please check http://isida.ancorathemes.com/doc/#customizer_settings for screenshots. Thank you!
Hello!
Is it possible to access the administrative part in order to be able to somehow make changes to the demo site, as is usually done when selling opencart templates.
It is difficult to understand whether a pattern is suitable for my purposes without the ability to change anything and see what it will look like.
Hello, unfortunately there’s no demo of admin panel of the template. However you can check screenshots of backend in documentation at http://isida.ancorathemes.com/doc
i bought it, i import dummy content, install all plugin, not a single error on installation. dosent see anything like the demo. not even the buttons. you don’t have any manual, and de youtube videos aren’t good enough. Please need help, no time for ticketing.
How can i set the buttons like your DEMO version? How can i set the home page like your DEMO version?
my site is www. clinicafonseca .com .ar
Hello, the demo data seems to be fine at http://clinicafonseca.com.ar. Please specify what buttons you meant. Would appreciate if you send details via ticket system to get assisted by tech support staff: https://ancorathemes.ticksy.com
Thank you.
i don’t know what happend, now seems to be fine!!! hahaha lol, best regards sorry for my comments! 5 stars for you!
Hello, probably there was some cache matter. Glad you’ve got that rectified. Regards.
How do you enable/disable the author and date on single blog posts?
Hello, the sections are hardcoded. You can hide sections via css. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
