117 comments found.
Hello,
I bought this theme and I have imported the demon now I want to activate the revolution slider but it displays that the code I input is wrong and that is the license purchase code that I downloaded, please what should I do?
Hi there,
Thank you for choosing our theme. Please, check this article where usage of plugins that came bundled is explained https://edge.ticksy.com/article/11410
Best,
Edge
I have an error in theme
https://www.screencast.com/users/LeonardoPrates/folders/Default/media/0a6951ec-0338-4c3a-9c2a-3e48f6dd215fThe menu cant go right, and button are in wrong position.
Hi there,
most likely the issue is with compatibility with newest version of Chrome, and here is the fix: https://edge.ticksy.com/article/11744/
If that is not the case, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best Regards Edge
hi team, we have lots of custom post types already created in our back end before installing this theme.
These are working fine however we wanted them to support your meta options e.g. Edge General tab, Edge Title tabs which automatically shows on default page and post edit screen. Can you quickly help how do we enable for custom post types.
Thanks in advance
Hi,
Welcome and thanks for writing in!
We have included and integrated our options for our custom post types and they will work with only our custom post types. In this case you need to connect (call) our options with your post types and you need to implement some custom coding. Our support agents can point you to that files so you can see how we called options, but cannot integrate this for you. We are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand.
Best, Edge
Is there a way to disable the side area?
Hi,
Welcome and thanks for writing in!
Please go to Appearance -> Widgets -> Header Widgets Area and remove Edge SIde Area Opener. Please take a look: https://www.screencast.com/t/pKp3MNxo5
If you need any additional assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
Great theme! How can I change the “Get Started” button on the menu? As well as modify and/or disable the side menu that is opened by clicking on the 3 lines at the top right? Thank you.
Hi,
Welcome and thanks for writing in! Glad you like our theme! 
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
It works perfectly using Mac OS. But when I check my website using Windows Edge, Firebox, Window Chrome,etc. I cannot scroll down any of my pages using mouse scroll button. WHY? Please reply: https://edge.ticksy.com/ticket/1276511/
Hi,
Welcome and thanks for writing in!
Our support agent has assigned your ticket. It will be answered asap.
Best, Edge
is a visual composer included activation key or something?
Hi,
Welcome and thanks for writing in!
We have bought the extended licence for premium plugins that come with our theme (Visual Composer and Revolution slider), so that you can use them for free without buying the licence, and we can’t give you the license code because of policy and terms of Theme Forest. This only means that you can not update the plugins automatically, but you need to wait for the update which will be included in latest theme updates, as soon as the new version of plugins becomes available.
Best, Edge
Does it come with the slider demo data, or we have to create new slider ?, and how many slider demo (template) is there ?
Hi,
Welcome and thanks for taking interest in our theme!
Yes, once you bought our theme, you can find all demo sliders in xml export/rev slider folder. And, you just need to import them manually, one by one. Please take a look: https://www.screencast.com/t/RCof2gwjFOHY
Best, Edge
Hello, how do i install the example data from the Demo Previews?
Hi,
Welcome and thanks for writing i n!
Please check this article: https://edge.ticksy.com/article/10241/
This is Fluid documentation: http://fluid.edge-themes.com/documentation/#!/getting_started_importing_demo_contentBest, Edge
Hi, thanks for making a great theme.
I just started to build a site, wondering how I can hide footer bottom credit – Learn About Fluid theme – and edit Copyright portion.
Hi,
From Appearance > Widgets you can access and change footer content from footer widget areas.
Edge
Hi there, there seems to be an error setting the footer background color. I’ve changed them but the pages still default to the original colors. Please help fix this.
Hi,
Welcome and thanks for using our theme!
Our support agent has already answered you. Please re-check your ticket. Thanks.
Best, Edge
Hi!
Amazing Theme you have here. We have a pre purchase question. We read all the features you offer with the theme. We see there is a lot shortcodes. Are this only shortcodes or visual composer elements.
Please let us know about this. Thanks in advance for your help.
Best regards.
Hi,
Welcome and thanks for taking interest in our theme! Glad you like it!
We have implemented a lot of shortcodes which we have integrated in Visual Composer. Also, you can use default VC elements. Please have a look: 1. On our demo you can see how they look. https://www.screencast.com/t/YMq4oTeP
2. All shortcodes: https://www.screencast.com/t/3UynDC83Y https://www.screencast.com/t/jDKyPvMVpW 3. By Edge: https://www.screencast.com/t/oRrjoiviu6qhIf you have any other question, just let us know and we’ll be happy to reply.
Best, Edge
Hello! Thank you for the nice work. I have a problem after the update theme (new one from 1.06). Can’t delete items on the cart page http://safeapp.webyarok.biz/cart/. One more question. How to show cart icon on the menu? Olga
One more thing after add to cart – blank screen… http://safeapp.webyarok.biz/product/safemobile-fix/
Hi,
Welcome and thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
submitted
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
How can I input my video link for it to work on the home page. look at taperup.com the video link doesnt work. When I click it, it pops up but the video isnt there just a blank screen.
Hi,
Thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
I have got no response.
HI,
Thanks for submitting the ticket. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi, Is there any options to edit page scrolling speed/effects? For example on blog page I have to scroll so much. Seems like scroll has some effects? How to smoothen scrolling?
Hi,
Thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
Hi, I have a pre-sale question, Can I change the ‘iPhone’ And ‘Android’ buttons with new button images? See these: prntscr.com/fep9r9
Hi,
Welcome and thanks for taking interest in our theme!
If you are referring to images on Revolutions Slider https://www.screencast.com/t/cNnRoj9hXh, you can change them manually in Slider Settings -> Slide Editor.
Have a look. https://www.screencast.com/t/ycdn8jHjZFU https://www.screencast.com/t/nqQqlsZKEcBKBest, Edge
Hi I can’t get my logo to show bigger on my website? I put in a larger logo but it’s still showing small? If I try to make header height taller it just increases header hight but not logo?
Hello,
Please, note we implemented function that makes logo image double smaller then original size to insure good quality on retina devices. So, just upload logo image that is double bigger then the size you want to see in frontend.
best,
Edge
Hi, I have really been enjoying using this wonderful theme. But still i can’t find one thing: https://www.upload.ee/image/6964920/513251.png Where i can remove this menu? Best regards! M.
Hello there,
Glad to hear you are satisfied using our theme. Try just to go to Appearance > Widgets and there remove this widget https://www.screencast.com/t/3wkhGn2svEdge
Hi. How to remove sidebar area?
Hi,
This could be set in global options in Edge Options > Sidebar https://www.screencast.com/t/dbRJQDXi or under each page https://www.screencast.com/t/5JuDMPmiBest, Edge
Hi. Where I can add/edit favicon?
Hi,
Just go to Appearance > Customize > Site identity and there upload site image https://www.screencast.com/t/Uj4h429mhIVU
best, Edge
