Hello,

We don’t really know why your website isn’t showing, but we don’t have any other solution but to send you to submit a ticket to our forum -> https://edge.ticksy.com/

However, we see that your support period has expired, so you might have to extend your support period before you write a thread -> https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

It would be of a great help to provide us with your wp-admin details, as well as FTP access, so we can see what is wrong with your installation. Thank you.

Edge

Hello,

Sure, totally compatible.

Best,

Edge

Hello,

Thank you for writing us!

No, we don’t have installation video, but we do have a very helpful step-by-step guide on how to import demo content. It can be found here, in this public article https://edge.ticksy.com/article/12617/

Best,

Edge

Hello there,

Bundled plugins are included with extended license which cannot be given to end users according to Envato rules.

This is explained in details in following Envato article: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

As for updating these plugins, you will need to wait for the next theme update in which we will include the newest versions available at that time.

Best Regards, Edge

Hi,

You should specify that after spending $ 59 to buy the theme after a while you have to spend another $ 45 to use the theme to its fullest potential.

Why you say that in the update is included:

- Updated Visual Composer to 5.2.1

That’s not true! Because you have to buy the licence. It’s different.

Hello there again,

We do want to provide a license for our customers, but unfortunately it’s Envato rules that are preventing this.

But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.

Best Regards, Edge

Hello i9comunic,

We would very much appreciate if you could clarify your issue a bit more and explain what is the matter, since we didn’t really understand you. Also, we would be grateful if you could write us in English, since we’re having very hard time translating user’s requests.

Thank you very much, Edge

Hello there,

Thank you for reaching us. For all theme-related questions, please submit a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you with that.

Best, Edge

Hello, thanks for answer. I wrote at https://edge.ticksy.com/ 9 hours ago and no answer yet. Please check my ticket https://edge.ticksy.com/ticket/1503324/ here.

Hi,

Please note that usual response time on ticket system is up to 24 hours. We are a bit crowded with support requests these days, so please be patient. Our agent has already responded to your question.

Thank you, Edge

Hi there,

This issue can commonly occur when user sets SSL certificate on a website where it wasn’t present and installation wasn’t configured initially in that way. You could try using some SSL links fixer plugins like maybe following ones https://wordpress.org/plugins/wordpress-https/ http://ithemes.com/codex/downloads/fix-ssl-non-ssl-links.zip but that doesn’t guarantee fixing the issue. More proper way would be to remove images that are causing this problem and re-uploading them again. By using google chrome developer tools console you can find list of images that are causing this issue.

Edge

Hello,

Glad to hear you are satisfied. We didn’t have this reports, and we need to take a closer look and check what is happening actually. Could you, please, submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and also include screenshots of the issue so we could try to replicate the same on our side and see what is causing it. Thanks

Edge

Hi,

Welcome and thanks for writing in!

Unfortunately, we haven’t included our Edge widgets for cart and login functionality because Magazine Vibe is not shop theme. But, in this case, you can add links to woocommerce default “Cart” and “My account” page. Please take a look:

1. https://www.screencast.com/t/bjO7uk1fb

2. https://www.screencast.com/t/SoWf7FKo

Hope this was helpful.

Best, Edge

Hi again,

Thanks for replying.

Please find this: wp-content\themes\magazinevibe\framework\modules\widgets\date\date.php file and in try to change current_time second parameter in 0, instead one. https://www.screencast.com/t/x6Y5A4H2hYR

Hope this was helpful. If the problem persists, please reach us here: support@edge-themes.com and we will take another look.

Best, Edge

Ahhh…looks like changing the parameter to 0 fixed the date issue. However, I’m not using the Child Theme. So I’ll lose this setting on the next Theme Update. Think you could make a note to have this fix on the next Theme Update? So I can keep my settings and not have to switch to the Child Theme?

Thanks again!

Hi again.

You are welcome! We are glad that you fixed problem with displaying local time!

Yes, of course, we will include this in the next theme update.

Best, Edge

Hi,

Welcome and thanks for taking interest in our theme!

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. But if you need an immediate update of any of the plugins, you will just need to submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.

Our theme works well with WP 4.9 version You will only need to install latest VC version, but as we mentioned, our support agents could provide you VC latest version.

Best, Edge

Thanks for your answer My ask for VC is because with the last update of Mozilla firework, VC was not working anymore (on another template in the back office), With the last update it working again, so it’s important for me before buying your template to be sure to have an update of VC You say its’ possible with the support, so it’s perfect thanks

You are welcome!

Hi there,

Thanks for contacting us.

We are not 100% sure which author box you are referring to.

But in any case, the only way of including social networks is by going into Edge Options > Social Networks.

If you provide a bit more information and a screenshot on which author box you are referring to, our support team might be able to give you a clear answer. Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.

Best Regards, Edge

Hi there again,

Please provide a link to your website so we can inspect the issue.

And regarding the issue that you cannot submit a ticket on our forum, please, note your support period need to be valid.

Best Regards, Edge

The page is visible ad http://www2.traders-mag.it/abbonamenti/ . The products are in the 3 boxes above. I installed the theme long after the purchase and for this reason I didn’t use the support before now.

Hi there again,

I see what you are referring to. Please try adding this code to Edge Options > General > Custom CSS:

.woocommerce .products .product:hover 
.edgtf-product-featured-image-holder a.added_to_cart, 
.woocommerce .products .product:hover 
.edgtf-product-featured-image-holder a.button{
    position: relative;
    padding: 14px 35px;
    color: #fff;
    background-color: #232323;
    transition: all 0.1s ease;
}

.woocommerce .products .product:hover
 .edgtf-product-featured-image-holder a.button:hover {
    box-shadow: 6px 6px 0 rgba(132,129,129,.4) !important;
   text-decoration:none;
  }

That should be helpful

Edge

thank you! I’m referring to categories tag over the featured pictures on homepage. Also, is it possible to add a second menu over the title? (where there is ‘breaking news’ in the template). Thanks!

also, is it possible somehow to test on wp without purchasing? thank you

Hi again,

Thanks for replying.

1. Yes, you can set your desired first main color. Please take a look: https://www.screencast.com/t/qrBV2lagA Result: https://www.screencast.com/t/qrBV2lagA

2. Unfortunately, not. You can have only one menu in the Navigation. https://www.screencast.com/t/MkpsrsXx

3. Unfortunately, we don’t have any test account. :/ We have our demo site where we have represented all theme features and pages. http://magazinevibe.edge-themes.com/

Also, we can provide you some screenshots of our backend settings or options if you would like. Here is our documentation: http://magazinevibe.edge-themes.com/magazine-documentation/

Best, Edge

Hi,

Welcome and thanks for using our theme!

Solution for this problem can be found in this article, so please take a look: https://edge.ticksy.com/article/11744

Best, Edge

Thanks for your quick support! The problem has been resolved :))

You are welcome! We are glad that we could help! Having pleased theme users is our priority.

Hi,

Welcome and thanks for writing in!

Solution for this problem can be found in this article, so please take a look: https://edge.ticksy.com/article/11744

Best, Edge

Hi,

Welcome and thanks for writing in!

Solution for this problem can be found in this article: https://edge.ticksy.com/article/11744

Best, Edge

It just worked! Thank so you much for the kind support. Much appreciated

You are welcome! We are glad that we could help!

HI,

Welcome and thanks for writing in!

Default shop page does not render anything from the Visual Composer since ti is using Shop Template which only includes created products. However, if you want to have content form Visual Composer rendered including shop products displayed alongside, you can create a new page and in it include desired content on top of the shop and than just include Products element in Visual Composer https://www.screencast.com/t/2RRj2fpQ which will render all your products, to you can select which products you want to be displayed.

Hope this was helpful. If you need any further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thank you.

Best, Edge

Thanks. After creating a new page, how do I configure the theme to using my page as the default page for the store?

Hi,

You are welcome! Glad we could help!

You can set that page to be your default woocommerce page in Woocommerce -> Settings https://www.screencast.com/t/ZaYVBKwSyT but please note, as we mentioned in previous reply, then your page will use Woocommerce template and your content from Visual Composer will be unusable.

So, just use it like simple page and call it “Shop” in menu settings. https://www.screencast.com/t/N1KLuA0hR

Also, please note, default Woocommerce widgets are displaying only when you use default Woo template. https://docs.woocommerce.com/document/woocommerce-widgets/

Hope this was helpful.

Best, Edge

Thanks again! I know how to update the theme. I did it, but I am not sure that I managed it, so I would like to double-check if it is OK or not. For this, could you please tell me if the last version of your theme is the 1.7? I do not find this information in the package.

Other point: i have already deleted (not only deactivated) VC from WP and unfortnatley I did not receive any notification (usual I get the notif…this is not the first time that I do un update of your theme). As there was no notification, I tried to serach for the plugin via the research function of WP admin. No plugin called WPBakery Visual Composer. So I took js composer files from my backup and reloaded via FTP. This is why I have an option “update” under “Install plugins”. But there is error. This is the same for Revolution Slider EXCEPT that I have never deleted that. Thanks in advance for your help

PS : my website is very in a bad situation. I also thought that in order to resolve this issue quickly I would buy the plugin, but I am afraid that there will be a conflict with your licence.

Hi again,

Thanks for reply. Yes, the latest version of our theme is 1.7. Please check this on Theme Forest sale page. https://themeforest.net/item/magazine-vibe-a-powerful-news-magazine-theme/13924332/#item-description__change-log

Also, check this screenshot. https://www.screencast.com/t/yTEuyDBul

Hope this was helpful. If you need further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.

Best, Edge

HI,

Welcome and thanks for writing in!

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.

Best, Edge

Excellent customer support from the support team thus far. Thank you.

You are welcome! Glad we could help!