266 comments found.
Hello,there are 2 big bug I tested the mobile version and the banner and text of low or we add the copyright is not displayed too. can you tell me how to fix this problem please? I sent emails to the support and no one answered Cordialy
Hi
Our support team will be back from a short Christmas break tomorrow and ready to answer all questions. We’ll attend to you support ticket on the 2nd or 3rd of January.
Kind Regards, Gideon
yes thank a very fast
Hello, I sent my message and I still did not get an answer sir heroplugins. cordialy
Hi freddy1
Could you please confirm the ticket number so that I can follow up on this for you? The ticket number would be visible in the automatic email reply you received when submitting the ticket.
Regards, Milos
I did not receive anything by mail
I try with 2 different emails and it does not work
Hi freddy1
I’ve double checked the form on my end and it looks to be working correctly and we’ve received other messages this morning. Just to confirm that the below link is the ticket form.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketDo you perhaps have any extensions in your browser that might be blocking javascript or would you be able to try a different browser to make sure? Please also ensure that if you are using the ‘Have purchased’ option that you are adding in the product purchase code and that its being validated or alternatively you can use the ‘not purchased’ option and add the product code to the message body.
Let me know if you are seeing any errors on the form when submitting.
Regards, Milos
yes with internet explorer it works my code request (5095)
Hi freddy1
Great, just confirming that the ticket has been received and I’ve sent through a reply, let me know if you’ve not received.
Regards, Milos
Hi there. We are trying to add afterpay to the theme, but afterpay have come back and said that it wont load the afterpay lightbox because of the opacity:0; in the css, do you know which one I need to change to get it to show? Thanks
Hi
Please send us a support ticket and we’ll gladly take a look at this for you.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketPlease note that we are only back in office on the 3rd of January after a short Christmas break and will attend to your query as soon as possible.
Kind Regards, Gideon
Just sent one through. Thanks
Hello I want purchase this theme but the VAT is higher. Pls can you give me reduction on the prise and i can buy it today ? Thanks
Hi We can unfortunately not give different prices to different people. Kind Regards, Gideon
Hello I want purchase this theme but the VAT is higher. Pls can you give me reduction on the prise and i can buy it today ? Thanks
Hi We can unfortunately not give different prices to different people. Kind Regards, Gideon
Hello, I have a couple of questions:
How do I change the font color for the product attributes dropdowns when in a product? (They are too light and hard to read)
How can I move the ‘Preview/Read More’ box lower when hovering over a product or remove it?
There is an issue when choosing 2 different attributes for a product, as they do not reset and can be very confusing to someone choosing a product. (This might have to be explained via screenshots)
Hi randyjohns
I’d be happy to take a look and help with these changes, could you please send through a support ticket at the below link with the login info for the site?
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketRegards, Milos
Hi
This font color is a set value and can be changed with a line of custom css via the inVogue Settings Panel which we’l gladly help you with.
Moving the button will have to be done with some custom css. Please send us a design of what you would like to achieve and we can maybe guide you in the right direction.
Choosing multiple attributes. I guess you are talking about Variable Products in WooCommerce. We use the standard WooCommerce Variable functionality and this gets covered here. http://heroplugins.com/product/invogue-theme/documentation/?link=woocommerce Please make sure that each variation has an image linked to it.
Please let us know if you need any assistance. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
It’s that festive time of year again and we will be taking a short break to recharge from the 22nd of December 2017 until the 3rd of January 2018. During this time our support will be limited but we will try to respond to high priority tickets as best we can. Have a great holiday!
Kind Regards, Gideon
Thanks, I have submitted a detailed ticket showing what I would like and the issues currently and would appreciate any help!
Goodmorning, is it possible to upgrade to WOOCOMMERCE 3.2.5 without problems?
Hi Tonynoise
We’ve not come across any issues in our test so this should be fine to go ahead with. If you do have any problems please do feel free to get in touch.
Regards, Milos
Hello I have a pre-purchase question… I love the look of this site, loads of layouts, which is great. However, is there any other way to have the menu and logo? I usually like the name of the site centred, not off to the left and not on the same line as the menu (the logo takes up menu space)
Is there only one layout for the logo and menu? (I think it’s the header)
Hi davidsavill
Thanks for contacting us!
There is only one layout available, other than disabling the eyebrows, for the header section, with the logo left aligned and the navigation in the same row and right aligned so I’m afraid this would be the only option.
Please let me know if you have any further questions.
Regards, Milos
Hi there, I have a pre-purchase question. Do you have the option of having a sidebar menu? If so, do you have a example of what this looks like in a live demo?
Hi
Sidebars are only available within the shop or blog pages. Our demo shows all possible options for our menu.
Hope this helps.
Kind Regards, Gideon
NEED HELP?
Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.
Have a great day 
Kind Regards
HeroPlugins
Hello,
Does this template include the sample files ?
Hi
The theme ships with “Demo Install” functionality where all pages from the demo gets installed. This includes some images and products, but not everything. In some cases images gets replaced with grey blocks as placeholders. This allows you to then replace them with your own images or products.
Kind Regards, Gideon
I have an issue with my InVogue settings. Every tab just says ‘0’ and save. Can you please tell me why this is happening? i cannot edit my website.
Hi. It sounds like there are some interference or some server setting that needs attention. Please send us a support ticket and we’ll gladly take a look at it for you. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
I’m currently experiencing the shop not displaying the product thumbnail images. I’m running the latest Wordpress 4.8.2, Woocommerce 3.2.1, inVogue 1.21.0.
I’ve also adjusted images and regenerated thumbnails and it still wouldn’t display the thumbnail photos within the category pages.
One you enter the product it displays the images without any issues. Any suggestions ?
Hi
Please send us a support ticket and we’ll gladly take a look at this for you. Please also include WP Admin details for us to take a closer look at your products and installation. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
Hi there. I am trying to edit social media icons at the bottom but I cant find them. Please assist
Hi
The top eyebrow menu and the footer uses the same color styling for social icons. You can edit these by browsing to Appearance / InVogue Settings / Header / Select Social Icons. This will be at the bottom of this settings page.
Please feel free to ask more questions if you are unsure.
Kind Regards, Gideon
Hello, I would like to know how is it possible to show the last instagram photo also in mobile version. I selected a mosaicon view but in mobile versione it shows only the last photo, I would like to show al the last photo in column. Hou can I do this ?thank you
Hi
Thank you for getting in touch. For mobile view unfortunately we only show one photo instead of all 6 to allow for more space on screen. Please send us a support email and we’ll take a look and see if we can help you with a line of code that will display all on mobile view. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
Hello, when I create a variation with several sizes and colors. on the product page, he writes that the product is not available. how to solve the problem please?
I corrected my bug sorry for the inconvenience
Hi freddy1
Glad to hear you’ve got that resolved. Please feel free to contact us in future if you need any assistance.
Regards, Milos
Hello, your htheme_get_nav_cart_data and htheme_get_nav_wishlist_data are quite slow as happening on your demo site. Do you have any workaround like other faster themes? If yes, I will buy. Let me know, thank you
Hi xinaris
These two functions return data to populate the two different sections, ‘cart’ and ‘wishlist’, but I’m afraid we don’t have any sort of workaround to increase their speed and have not had reports of issues with the data in the past.
Please let me know if you have any other questions.
Regards, Milos
Hi there, how can I fit the title of the product on shop page? They are too long and I want to show them all, not to fade. Thanks.
Hi Tonynoise
This has been changed with the latest theme version,1.21.1, to display longer product titles so you should just need to update the theme. I’ve included a link for you below to our documentation page covering the update process.
http://heroplugins.com/product/invogue-theme/documentation/?section=knowledge_base&article=Update-the-themePlease let me know if you have any questions.
Regards, Milos
Hello, I got the theme invogue, I want to translate it into Spanish, I can not find the language file po. Send a tocket but they do not respond.
Hi marinamp86
We’ve sent through a reply to your ticket, please do let me know if you’ve not received this. Please do note that our office hours are 9am to 5pm GMT+2 for any timezone differences.
Regards, Milos
Is there a change log for which template files need to be updated for inVogue 1.13.1 to support Woocommerce 3.x?
Hi
Yes you can have a look at the change log over here. https://www.herodatacenter.com/changelogs/?tid=60
You will also see that inVogue is WooCommerce 3.1.x compatible on our profile page. The description was just a bit outdated. https://themeforest.net/item/invogue-wordpress-fashion-shopping-theme/16115679
Kind Regards, Gideon
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