392 comments found.
i have had some major problems the past week or 2 with your theme, all the plugins are way out of date and the primary one that is used is the Premium plugin Visual Composer that is extremely old from last time you had update to theme and the plugin with it. I am now unable to edit pages or create a page they are showing up black nothing to see at all, that is because it’s not current with the newest version that is now 5.4.2 it has had about 5 or 6 updates since version 5.2.1 that is current with the theme update. This is serious and i see others are waiting still on updates and that was 10 days ago and 21 days ago and longer than that even. You use to be up on your them with plugins the past 6 months its been extremely slow on keeping up with anything.
Hello,
Rosie Version 3.1 (27 July 2017) currently available, and Visual Composer 5.4 has been released, so we are ready to publish newer version.
Kind regards.
When will an update to the theme be available to update the plugins? Specifically VC.
Ready, we will upload the update ASAP.
Hi, I installed the theme, then went to appearance > install plugins, and used that to install the Visual Composer, but it’s still saying I have to put in a license. How do I install the Tremula Gallery so I can make that Stacked Gallery in your demo?
Hello,
I think I’ve your ticket. Visual Composer not need a license code to work, and I can help you with Tremula Gallery but first you need a Flickr account. Please respond back to ticket or open a ticket via http://freevision.ticksy.com
Kind regards.
Hi, how can I add a website link in Meta Info to a portfolio item? If I add a new Meta Info with mylink.com works only once. After update again the page the links doesn’t work anymore.
Thanks
Hello,
Can you try to use ’ (single quote) instead of ” (double quote) for your HTML entry?
Kind regards.
It works perfectly now! Thank’s a lot!
Have the Ozy elements for VC been depreciated? I no longer see any Ozy Elements (ex: spacer, flip box, etc.) when I try and add to my rows.
This is on Rosie 3.1 after upgrading the theme.
Hello,
Make sure you have latest version of the theme, once you update your theme, follow the auto plugin installer/updater instructions to update bundled plugins too. And taking a backup processing is always a good idea, just in case.
Kind regards.
What are the “auto plugin installer/updater instructions”?
Once you update your theme, some information about updating your plugins must be appeared on your dashboard. If you can’t see anything as I described, you can deactivate and delete Visual Composer and Ozy Rosie Essentials plugin and re-install from the theme.
Is there a way that the images from Tremula Gallery to be with carousel when a image is clicked because it shows only single image.Thank you
Hello,
All the images are loaded from Flickr, so we are simply displaying larger image in light box.
Kind regards.
Hello, Will Rosie + Woocommerce + Sensei plugin perform without issues? I would like to sell online courses with your theme. Also, will BB and Buddy Press integrate with your theme as well?. Thank you.
Hello,
We have integrated WooCommerce but nothing done special for Sensei plugin and BB and Buddy Press.
Kind regards.
Is Rosie 3.0 fully compatible wil WC 3.x? I am seeing errors like this in my error log The “add_to_cart_fragments” hook uses out of date data structures and function is deprecated since version 3.0.6. Replace with woocommerce_add_to_cart_fragments.
Hello,
We’ve tested it with latest version of WooCommerce and fixed all the error messages that we’ve received. I will double check it now and release another update if necessary.
Kind regards.
These errors are still filling up my error.log.
Hello,
Truly sorry, as I remember I’ve fixed the issue just after your report already, let me check again. We will release another update if necessary with latest bundled plugins.
Kind regards.
Hello, wish you a nice day i bought your awesome theme for full width stacked gallery but i can’t find it after importing dummy data, where i can find it?
ok, thanks i manage to do it from Tremula Gallery
Hello, I’ve been trying to figure out how to download the latest update for Rosie.I do have Envato Toolkit activated on my dashboard but when I click on the update for Rosie, I get this message: “An error occurred while updating Rosie: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. include/primary-menu.php.orig” I have no idea what this means.
I did open a ticket for this on March 17. On April 5 I got a reply asking me for my credentials and they said this: “Hello, There is nothing actually has to be updated a script and plugins. I will do that once I connect your site via FTP, OK? Kind regards.” Unfortunately, I’ve heard nothing since.
Will I have this issue every time a new update comes out? I would rather find a way of fixing the issue so that I can download the new updates the normal way, via the dashboard, rather than having to go into the scripts every time. Can anyone please give me some instructions?
Thanks very much.
Can someone please respond? Thanks.
Is there some reason why you will not respond to my question either here or on the ticket system?
I tried to find a fix online which was to change the file permissions of all files and directories inside my public folder, via Filezilla. I changed all directories to 755 and files to 644 and the wp-config.php file and the include/primary-menu.php and primary-menu.php.orig file permission to 640. Nothing changed. Should the primary-menu.php.orig file have a different permission. That is the one that is cited in the error mesage that I’m still getting: “An error occurred while updating Rosie: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. include/primary-menu.php.orig” Thanks.
Can you please tell me why you apparently are ignoring my question? It’s a legitimate question about downloading your theme. Thanks.
What is wrong with you people that you will not respond to a perfectly reasonable question. It says I have two months left on my support so why are you not honoring this? f you cannot be relied on to answer support questions then I can’t see why I’d ever use your product again and it’s a really nice product. That is a shame.
Hey guys,
In your next release can you please can you please update:
- Instagram’s logo/glyph to the new one? https://en.instagram-brand.com/assets
- Also rosie/woocommerce/content-product.php version 2.6.4 is out of date. The core version is 3.0.0
Hello,
Thank you for reminding, we will make necessary changes for next update.
Kind regards.
i really hope you have an update to the Rosie Theme A.S.A.P because woocommerce 3.0 came out a few weeks ago and the Rosie theme is screwing up everything with the woocommerce newest version everything is outdated and it has caused my online shopping cart to not work because it’s out dated with woocommerce
Hello,
What version of Rosie theme in use at your side?
Kind regards.
i have the most current version, your Rosie Theme is also out dated with Woocomerce template files. Rosie v 2.9 has out dated plugins as well.
We will update bundled plugins and WooCommerce templates ASAP, since bundled plugins already updated recently.
Your last update didn’t have the latest version of Ess Grid. How can I get it?
Hello, which version of plugin do you have? Regards
2.0.9.1
Hello,
Version 2.1.0.2 bundled within latest version of Rosie theme. Simply re-download main package from your themeforest account, and all plugins could be found in recommended-plugins folder.
Kind regards.
Thanks.
is this theme RTL ready?
Hello,
Basic support and menu align options are available.
Kind regards.
Thanks … But what features wont work in RTL ?
Basic, I can’t guarantee full compatibility on all components, sorry.
Hi there, I’ve followed all the instructions to import data. When I would like to use “Icons” or “title with icons”, there were no icons for me to choose. Do I have to reimport the files and will this cause duplication on the pages, comments etc?
Please advice.
Thanks
Hello,
It is not about import, probably your server returning 404 (not found) or 403 (forbidden) errors on AJAX calls. Please make sure you have no firewall plugin (like WordFence) or put it in learning mode.
Kind regards.
Hello, does freevision offer support for the purchased theme or not? The page says there is support but it also says there is no support. Which one is it? I am considering buying the theme for an art portfolio but since I am not that experienced I need to make sure there will be support provided just in case I have a question.
Hello,
Sorry about confusion, we are not offering support for Rosie theme currently but we are always ready to make updates for the theme issues when reported.
P.S.: We will keep Rosie theme updated.
Kind regards.
Hello,
I've checked the Rosie - Installation and Configuration video on YouTube and installed plug-ins. I can't use the WordPress importer since there is no dummy-data folder! Where can I download it from?Oops, accidently rewrote the comment and apperantly can’t delete it. Sorry!
Hello,
Please make sure you have downloaded main package instead theme only. You can find dummy-data folder in main package.
Kind regards.
Hello,
I've checked the Rosie - Installation and Configuration video on YouTube and installed plug-ins. I can't use the WordPress importer since there is no dummy-data folder! Where can I download it from?Hello,
Please make sure you have downloaded main package instead theme only. You can find dummy-data folder in main package.
Kind regards.
Hello. I love the Rosie template but I am finding that response time on tickets is incredibly slow. The latest question I had has gone 10 days without an answer. We will be launching the site soon and I was promised help with manually coding the header to make it white rather than blue. I have not found a way to do this without changing other parts of the header. My ticket is 1040136. Please can you help?! Thanks. Pam
Hello Pam,
You are right, but I we had 24 tickets from you and hundreds of responses, even we’ve made many customization for your theme but you have override on the changes. We will respond your tickets ASAP.
Thank you.
When I finally get responses from you, they are good, even great sometimes, but as you’re getting hundreds of questions as you say, perhaps you need more people working your support desk to give a quicker turnaround? As for the override you mentioned, that happened on one incident and I explained what happened. Thanks.
no worries, we will try our best to complete your requests ASAP.
Thanks.
I just bought the theme and also a full copy of Visual Composer. Is this theme working with the latest VC because no matter what I try I cannot get an edited row to go full width, nor does adding padding make any difference to the layout. I’m a little frustrated and up against a deadline, if you can help me out I’d very much appreciate it. www.one-marina.com
Also I added several size logos and when I create new pages a giant logo appears which does;t match the smaller one i have on the home page.
Hello, thanks for contacting us. You’ve purchased visual composer separately? If so you may have issues coz we’ve customized visual composer therefore I recommend you to use the bundled visual composer.
Sure thing we help you. Please open a ticket and state your case along with admin credentials so we may check things in place. Regards
