155 comments found.
I need support but cant find a way to submit a ticket or write my problem in the forum, please advise
Hi.,
Thank you for contacting us.
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We would be happy to help out here. Please send your request to us directly at this email : support@wedesignthemes.com
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hello When is the latest version with the latest version of the plugin?
Thank you
Hi AD-DIGITAL87..,
We were on leave for 3 days! So sorry, we can’t reply you on time!. We will update our theme ASAP. If you want to use updated plugin version, Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes, we will send you the latest version of plugins.
Regards., DesignThemes Support.
Hi, I buy the theme days ago. I try to install twice but I didnt get the demo correctly and there is lots of pages that does not work. Could you please take a look. flypark.com.co. Thank you.
Hi.,
Thank you for the interest in our theme and contacting us.
We have checked your site, it seems that the demo are installed correctly for all pages but the some page links like classes detail i,iii and events pages are shown 404 page so you need to customize the events menu links with your events links from Dashboard > Events > Settings > General > copy your Events URL slug and edit your events link with this url. And we give the classes detail page links as custom links you need to create the classes and give that link or you can give your own custom link for classes details menu link. Then only the pages are shows fine.
http://recordit.co/l619A6ORvOIf you wish, we will reset the data and import the fresh dummy data. Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.
Let us know we can proceed to reset and import the dummy data for you.
Note: If we reset, all the current data will be removed in your site.
Regards., DesignThemes Support.
Hi, I writed to your email a couple hours ago with the info you ask for but I do not get any answere or solution. Please, I send you the information to proceed with the installation. I am waiting for you help. I really need to get this solve. Thank you.
Hi, I do not know if the theme is corrupt but I do not find any event item in menu. Could you please al least send me the theme with all the plugins because I thing I am missing something. I really need your support. Thank you.
Hi, I solve the problem.
Hi,
Sorry for late reply.
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
compre el tema pero al subirlo no sube como lo ofrecen que debo hacer… me parece un engaño que haya que pagar mas por ajustarlo al demo que muestran en internet deberian ser claros con eso ya que uno espera es hacer cambios minimos no volver a hacer todo nuevamente. o pagar mas por algo que supuestamente ya pago por favor me pueden ayudar que debo hacer gracias
Hi DANNYY.,
No need to pay anything for getting the theme installed and look like our demo site. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hola, ya te envie las credenciales por el link que me enviaste… quedo atento a tu respuesta.
gracias.
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
FR : Je suis ravis de la création du thème. Thème design, moderne, et très élégant. Facile et rapide à installer, avec toute la version démo, intégrale. Merci beaucoup Je recommande !
EN : I am delighted with the creation of the theme. Theme design, modern, and very elegant. Easy and fast to install, with all demo version, integral. thank you very much I recommend !
Hi.,
Many thanks for the fantastic review and for taking the time to share your experience with us.
Glad that you are satisfied with the theme.
Hope you will purchase more themes from us.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hola buen dia, he comprado el tema por USD 29 y descargue el .zip, de ellos estaba uno que se llama dance.zip, lo instale en wordpress pero no me dejn agradezco su apoyo
Hi.,
Thank you for contacting us.
A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
Please refer the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Is there any way we can purchase the royalites to some of the images used for the theme, as was under the impression these where part of it?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, you can purchase those images as you want.
We are collecting the image purchase links. Please contact us on Monday, so that we can send you the image links to purchase.
Regards., DesignThemes Support.
Hi thank you for your prompt reply, do i contact you on here or do you have an email i can contact you on?
Hi.,
Thank you.
Kindly contact us via our mail support@wedesignthemes.com we will sen you the image links.
Regards., DesignThemes Support.
Good afternoon, i have just sent you an email regarding the images for this theme, can you please reply back to me
Hi.,
We have sent the files to your mail. Please have a look.
Hello there I bought it today. I did not succeed in demoing.
“Failed to copy: /home/danceschool/public_html/wp-content/uploads/fw-backup/tmp/f/uploads/2017/07/Thumbs.db”
gives warning
respects
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes.So that, we can imported all the dummy data and make the required settings for you.
Regards., DesignThemes Support.
I sent
Hi.,
You forgot to send the domain name. Send the domain name as well.
I send
Hi.,
We have checked your site it seems that the dummy data imported correctly only you need to set the footer widget content and make the menu settings, and also we cant login into your dashboard we get the username password error. Please send us the correct login user name and password to import the dummy data.
If you wish, we will reset the data and import the fresh dummy data.
Note: If we reset, all the current data will be removed in your site.
http://recordit.co/rz9hzncjP4 http://prntscr.com/gmwkgaRegards., DesignThemes Support.
Can you sell the HTML only version of this template?
Hi Leongi.,
Thank you for contacting us.
Sorry we do not have HTML version of this theme.
Regards., DesignThemes Support.
Is it possible to sell tickets with your theme ?
Hi Draidel.,
Thank you for the interest in our theme. Regarding the ticket selling, you can try some external ticket booking plugins along with our theme. By default we do not have that option.
Regards., DesignThemes Support.
Congratulations!
Amazing Work, Good Luck With Sale 
Hi Themecat_info.,
Thank you for your appreciation and wishes.
Regards., DesignThemes Support.
I like this theme 
Hi AdelleSpring.,
Thanks for the Appreciation
Regards., DesignThemes Support.
Congratulations! Great Work, Good Luck With Sale
Hi yougreat.,
Thank you for your appreciation and wishes.
Regards., DesignThemes Support.
Design is awesome! Good luck guys.
Hi EliteFingers.,
Thank you for your appreciation and wishes.
Regards., DesignThemes Support.
Excellent Work!
Hi DEV-Themes .,
Thank you for your appreciation and wishes.
Regards., DesignThemes Support.
