126 comments found.
I have bought a theme https://delphinus-demo.myshopify.com On the homepage there is a carrot image that pops out. I want to delete it – but can not. Please inform me how to do it
And again in homepage – bottom there is a to boxes with free shippin and delivery – I also want to delete them.
Best regards Ayse Turan
Hi mate,
Thanks so much for using our theme.
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We want to understand exactly your requirements.
Then, Please send to us your admin accounts or invite us by email: engotheme@gmail.com
We will check it for you quickly!
- Guide for Add a new staff account:
https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts#add-a-new-staff-account
Kind regards!
Hello,
I am using the Delphinus-Home6 theme on Shopify (monsieurmarcel.net // monsieur-marcel-art.myshopify.com) and there a few things that I need assistance with.
1. Current theme isn’t showing variants correctly. If there is a thumbnail image for the variant, there’s an error “x” or ”?”. When you select the variant, it doesn’t show the associated image for that variant and the price doesn’t update for that variant.
Example: There are different colors for this product. Only the “Clear” which is supposed to be the first box is $180. The others are supposed to be $200. I have images for a couple of the colors and it doesn’t show up when you select the color. https://monsieurmarcel.net/collections/detroitwick/products/caliber-cubes-by-detroitwick?variant=5518102134825
I’ve had to create separate products for each variant for some of our products, which makes it harder to navigate.
2. I wanted to create banners that link to specific pages or products, but I can’t add a link on some of the styles or the link doesn’t work. I’m using + Section Slider V2. For example, Slider 5’s link doesn’t work.
3. For mobile, is there a way to unstack each section/product and show them as a row instead? Specifically the home page.
4. Social media links don’t work on the contact page – https://monsieurmarcel.net/pages/contact
Thanks in advance for your assistance.
Sincerely, Amy
Hi mate,
Please send your support request with some images, demo link or short video via: engotheme@gmail.com.
And, Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it for you quickly!
- Guide for Add a new staff account: https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts#add-a-new-staff-accountKind regards!
Hi guys, I purchased your theme but was wondering if you guys would be updating the theme anytime soon and enable the dynamic movable sections when you in theme customisation mode?
Hi mate,
Currently, Delphinus theme has support Select & Order sections in Homepage.However, you may be talking about the Shopify 2.0 platform (with Drag & Drop sections in Homepage)
We are currently listening to feedback from our customers. And maybe we will update it in the second half of this year.
Kind regards!
Hello,
I purchased your Delphinus theme and I am using home 6 in my website. I have a few questions. WISHLIST: I activated it and now the button is working but I have a problem because now there is another “Wishlist botton” under my logo, and I don´t know how to eliminated it from here and leave it only in the top menu.
CATEGORY AND PRODUCT PAGE: Is it possible to edit these pages as I can do with the home page? I just want to change a few text positions and I don´t know how to do it.
Thanks in advance
Hi mate,
Please use the ThemeForest account you used to purchase Delphinus Theme to contact us.
Then our technical team will assist you in the best way!
Sorry for the inconvenience.
Kind regards!
Thanks again for the help! Another question would be the size of he page margins on normal pages, NON Product pages, the https://lifttesting.myshopify.com/pages/desktop-computers, looking to resize the page to match the format of product pages. https://lifttesting.myshopify.com/collections/bulk-silica-gel Thanks again
Hi mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it for you quickly!
Kind regards!
Thank you Mate!
Trying to change the color of the pages, there is a grey bar that sits at the top of each page and I would like to chnage the color of the bar. The area where the breadcrumbs sit, its light grey, looking to chnage the color to #348DC8 – https://lifttesting.myshopify.com
Hi mate,
Thanks for using our theme!
You can edit it in engo-theme.scss.liquid file: http://prntscr.com/jcma3r
Kind regards!
I bought this theme, downloaded it and uploaded Homepage3 to my shopify-store. Now shopify says “This Theme doesn´t support sections”
What can I do about this? Does this mean that this theme is not working correctly with shopify anymore?
All the best- Mathias
Hi mate,
Please don’t worry, it’s just a Shopify update that supports Sections. It does not have any effect on themes and compatibility with the Shopify platform.
Delphinus theme supports these Sections here: http://prntscr.com/hn8ct1 Let us know if you have any questions. Helping you, it is our happiness.
Kind regards!
Awesome, everything works great now. Well recommended!
Hi Mate,
Hope you will be satisfied with our supporting 
If you like our theme, do not forget to vote it 5 stars. We are really appreciate your vote : To vote go to http://themeforest.net/downloads then follow that link : http://prntscr.com/bgj7yt
Thanks and have a nice day
Hope that your business more and more develop
Kind regards!
One thing more, maybe this isn´t a big deal at all or maybe i have uploaded the theme not completely. I can´t see all of my products in the theme, there are hardly no products, even if the collection got 60+ products i only find like 6.
And the price/picture doesn´t change if people try a different variant. One variant in shopify is “frame” or “no frame” but in delphinus theme there is instead of that “color” with two options but none of that changes the price. In the same is with every product, all my variants are gone there is just one that says “color”.
So i can´t get all of my products in the theme, and the variants are not the same as in shopify. Thank you for your time and all the best, Mathias
Hi mate,
Thanks for your purchase our theme
Please send us your admin accounts or invite us by email: engotheme@gmail.com as soon as possible to be able to check it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers.
Kind regards!
The sliders turn my well-compressed jpegs at 300k into 4m PNG files. Is there a way to stop this? I want to keep them as jpegs because the pngs are killing my speed.
Hi mate,
Thanks for using our theme
Please send us your admin accounts or invite us by email: engotheme@gmail.com as soon as possible to be able to check it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers.
Kind regards!
Is there a way to stop the slider from converting my JPG images to PNG? The theme is painfully slow, mostly because of the huge images in the slider.
Hi mate,
We understand your feelings, please send us your admin accounts or invite us by email: engotheme@gmail.com as soon as possible to be able to check it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers.
Kind regards!
Please could someone recommend an expert on this theme who could help me with some customisation work that I need to do? Thankyou:)
Hi Mate,
Thanks so much for using our theme
We are happy and willing to make your request. Please send your requirements, then we will inform implementation costs for you
Kind regards!
Hey Guys,
i’ve got a few issues with your theme.
1. I want to use the Parallax Demo (Home Eight), which looks great but not when its loading for 1-3 Seconds, the content looks crashed. This makes a real bad impression. How i can avoid that? Otherwise its useless for me.
2. I want my Logo placed in the center on transparent background and also centered on the sticky navigation. I can’t find any solution for that.
Could you please help me out?
Hi mate,
1: This problem occurs when the website has not finished loading. We can make you a preloader to cover this bug until the page is loaded. Please send your requests to us via email: engotheme@gmail.com.
2: Can you send to us some images and note clearly about your idea?
Kind regards!
Hey there, i wrote an email but didn’t get an answer. Could you please respond? i finally need that fix…
Hi mate,
Please tell us your email title?
Kind regards!
Trying to install theme 9 and i dont see it within the themes files or within the shopify options
Hi mate,
Thanks for using our theme.
You can find homepage 09 here: http://prntscr.com/gmfuw9 http://prntscr.com/gmfv2cKind regards!
Hello, i want to remove the language switcher at the top bar, how can i do that?
HI, I would like to know if this theme supports oberlo product imports? I have recently had an issue with another purchased theme(from another developer). The product options would not show. It has been over a month now and they are still working on it, needless to say, I am doing my homework first.
Hi mate,
Thanks for your interested in our product!
The Delphinus theme is compatible with all valid app on the App store by Shopify.
We believe you will be satisfied
Let me know if you have any questions. Helping you, it’s our pleasure.
Kind regards!
Not able to change Menu text colour. Please help ASAP.
Hi mate,
Thanks so much for using our theme
We checked carefully and everything worked normally. Can you send to us some images and note clearly about your problem?
Kind regards!
Menu text is in white colour and there no way we can change the color. We tried it via General Settings—> Colors—> MENU—> Text Nav, but nothing happened.
Also: we’ve identified another issue. Mega menu don’t work. Last but not least: -under ’+ Section Slider V1’ there is no way to omit Image 1, 2 and 3.
There’re only 3 fonts options to use.
Nothing seems to be at vary basic level working and it not a thought thru theme.
Hi Mate,
We have sent an email for your question, please check your email!
Kind regards!
I’ve checked and responded as well.
hello – we use your theme on https://mannmade-ldn.myshopify.com/collections/battersea/products/edna-wall-hung-mirror?variant=43158295123 and I would like to add automatic price points for different colour and size products. At the moment the price doesnt change depending on selection. thanks, jennie
Hi Mate,
We don’t see the signs that you have purchased our products. Please give us your Purchase Code, we need to know to make sure you have purchased our products.
Kind regards!
hi there – Purchase code: 3b38101d-8756-43bd-a4de-9d332d9d2992 thanks.
Hi mate,
Please use the account you bought theme to exchange with us.
Kind regards!
sorry what do you mean? the email address this was used to be set up with no longer exists. Id really like to get moving on a solution to my shop issue asap please.
Hi still waiting for some help on this.. we have your theme so shopify have referred us to you as it seem this is the only theme that doesn’t update the price product page when selecting on a particular variant. Can I please get a response/help with this.
Hi, the compare button isn’t working on the site. Can you tell me how to remove it?
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will remove for you!
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
There is a bug with colors in the product page. In safari, it shows that the color picker image is missing. How do I fix this?
Hi Mate,
Can you send to us some images and note clearly about your problem?
Kind regards!
Will the liver version of Delphinus be available soon? The current link is broken Thank you.
Hi mate,
Our demo is working : http://landing.engotheme.com/shopify/delphinus/
Please check again!
Thanks again for your interested in our products.
It really is a very wonderful theme. Hope you will buy Brilliant Theme and become a our dear client
We believe you will be satisfied
Kind regards!
for some reason i am still not able to access it.. do you have another link?
Hi mate,
You can view our demo at the following link: https://delphinus-demo.myshopify.com/
Open the “Home” tab on the navigation bar to see all homepage options
http://prntscr.com/ewna0l
Thanks again for your interested in our products.
It really is a very wonderful theme. Hope you will buy Brilliant Theme and become a our dear client
We believe you will be satisfied
Kind regards!
