60 comments found.
hi. rtl?
We are very sorry to say, currently don’t support this. We will try to add this features in future release.
I bought Platinum theme. At first I was able to install. Then I removed the prestashop module and database (I wanted to start over). After reinstalling the template does not work. Classic template works. Platinum template does not work. Please help
Also Your support link does not work
you can message us through our profile with your site access. Thanks
Hi
I have generated #WGZ-75Q-12S2 ticket. But don’t get any reply from support. The response time is very slow.
We have answered your ticket already. our maximum response time 2days only. If any further issue please feel free to inform us by replaying ticket.
Thank you.
I wanted to know if I can see the demo of the back end.
Thank you Gaetano
we are very sorry to say, at this moments there it has not any option for this
I have raised the ticket 2 days ago, But still don’t get any reply. Its urgent Please fix the issue. From backend the any upload file button is not working in platinum theme.
We have answer your ticket. Please contact with ticket system, Our support team will help you.
I got the reply but i have sent the mail again to them on saturday and again they don’t reply me still. Now its monday. There is any support number? So that I can contact easily and time is not waste.
We are very sorry for that. Actually our support team are on vacation. that why its late. please wait we will take a loom your issue within shorttime.
Hello !
I understand that you guys are on vacation but I am very much under stress. I am losing money because of this. I would really appreciate your support and would recognize your effort also.
Please let me know if any of the experts can help me as this won’t take long.
Regards.
Como faço para baixar a demo desse tema com todas imagens, itens etc…?
We are very sorry to say Any media Images used in previews are not included in main downloaded file.
Hello, great theme. we have a some question about product page, because we are looking for a theme that allows us to design each product page as a home with sliders, banners full with, parallax, etc. 1) Can we add blocks (parallax, banners, aditional description, etc) for only one product in the product page like demo http://platinum.xpert-idea.com/demos/four/en/home/7-printed-chiffon-dress.html? 2) Could we put them in any place? before data product? Thanks in advance
Please open a ticket in our support system : https://themeforest.net/item/platinum-fashion-accessories-prestashop-theme/19208559/support . our technical team will help you.
Sorry, but these are questions before purchasing the theme, can I open a ticket?
sorry, no need to open ticket for pre-purchase . Yes you can use parallax, banners, additional description, etc in each product page with different element. Also you can set it any one product or specific category wise products.
Thank you very much for your quick reply
Hi, I can’t open support link. I have problem with mixed content. Background images are loaded as non-secure (http protocol).
If you can not open support link. Then you can email us through our profile page.
a few questions: 1) can the breadcrump image be shrunk to 100px or removed entirely? 2) can product selection sidebar be added to blog page?
Thanks for interest. yes you can change the breadcrumb size, also you can remove the breadcrumb image from theme admin panel.
Yes you can add products on blog page sidebar.
Hello. Was wondering is the front graphic of HOME 02 editable. I’d like to replace the two models with my own and still have the same effect.
Also, is there a popup newsletter signup included?
Hello,
Thanks for interest. Yes you can edit home 2 and you can replace any block with your own modules as our other customer do.
Yes there it has an newsletter popup module.
Thanks Kind Regards
Hello. Does it work well with Prestashop 1.7.1.2 version ?
Yes. It is compatible with latest Prestashop 1.7.1.2 version.
Thanks. Kind Regards
Hi. Pre-purchase question: Do you have a page builder in there for homepage layout? Thank you.
Hello,
There is no page builder included in the themes. Our theme based on Prestashop default architecture which is module based, you need just hook/unhook the module to appropriate position.
Thanks. Kind Regards
Hi. Pre-purchase question: Can i have a parallax block on homepage with 4 vertical blocks? Some kind of teaser to 4 different inner pages? Thank you.
Yes it is possible, you can add parallax block to homepage layout 4. Also you can combine Homepage different section from different layout like our other valuable customer do.
Thanks. Kind Regards
Hi!
I would like to know if is available PSD’s design with this theme and if the rows in this page (http://platinum.xpert-idea.com/demo17/four/en/men/1-1-faded-short-sleeves-tshirt.html#/1-size-s/16-color-yellow after video description row) are independents for all the products.
Thank you so much!
Hello cgdeideas,
Thanks for contact with us. We are very sorry to say PSD is not available with this theme. Yes vedio description row are independents for all products.
If you have any further inqury please let us know by opening ticket in our support system : http://xpert-idea.com/support/.
Thanks Kind Regards
Thanks!! And the others rows? This one with the “Printed Dress fashion collection” title, for example
also you can add any others rows with any products independently.
Hi again xpert-idea!
I’m working with this theme (1.7 version) and I have some questions: 1. How can I set the order of the menu sections? 2. How can I put the social media links in the footer under the logo (in the same block)? 3. How can I put a custom block text in the footer?
I read the documentation files but I can’t find the answer.
Thank you so much!
Please open a ticket in our support system : http://xpert-idea.com/support/. our technical team will help you.
Hi, is your theme support Paypal payment?
yes this theme support any prestashop standard coding payment modules. If you have any query you can open ticket to our support system. https://themeforest.net/item/platinum-fashion-accessories-prestashop-theme/19208559/support
Hi, have you tested this theme with PS 1.7.1.1? Do you nkow if it’s compatible? Thanks!
Yes this theme version 2.0 is fully compatible with prestashop 1.7.1.1. Also this theme compatible with 1.6.x.x
Hy, I would like to add ‘Blog’ on homepage theme4. It’s possible? And fixed menu?
Yes you can add Blog on other homepage layout, You can combine different section from different demo. and the sticky menu also. If you have any query you can open ticket to our support system. http://xpert-idea.com/support/
Thanks KInd Regards
Is there a wordpress version of this theme?
still not available.
Hello, how can I translate the theme?
Hello,
Thanks for contact with us. Please open a ticket in our support system. Our technical team will help you. https://themeforest.net/item/platinum-fashion-accessories-prestashop-theme/19208559/support
Thanks. Kind Regards
Hi mate. Awesome template. I am trying to figure out where to translate the sliding user menu. Can you let me know which file to edit? I guess it needs to be hardcoded.
Hello,
Thanks for contact with us. You can translate sliding menu text using prestashop default translation system. If you can not do this Please open a ticket in our support system. Our technical team will help you. https://themeforest.net/item/platinum-fashion-accessories-prestashop-theme/19208559/support
Thanks. Kind Regards
Thank you. Sorted. One related question. After adding the items to the cart and clicking on top icon the sliding cart menu is empty. The plugin is enabled and I checked both Ajax and non-ajax option.
Hello,
Thanks for contact with us. Please open a ticket in our support system. Our technical team will help you. https://themeforest.net/item/platinum-fashion-accessories-prestashop-theme/19208559/support
Thanks. Kind Regards
Submited. Thank you.
