119 comments found.
I have to translate the “You may like” and “previous/next article” to another langage, are these terms included in the theme or to a widget? I can’t find them in the .po file
Hello,
Thank you for contacting us!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin – https://prnt.sc/gWXGr7AFvGbl Please review this guide – https://seo.axiomthemes.com/doc/#theme_translation
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Hello. Will be possible to know if this theme supports https://visualcomposer.com/ plugin.
Hello,
Thank you for your interest in our theme!
The theme is built with Elementor page builder – https://seo.axiomthemes.com/doc/#installation_plugins_installation
If there is a need, our Customization Studio would be glad to help you with theme conversion to Visual Composer. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
Regards.
Hello . You sell service SEO wordpress theme ?. I want help my web increasing rank.
when update?
Hello,
Thank you for your interest in our theme!
The latest theme version is fully compatible with WordPress 5.0.x. We currently do not have the exact time for the next theme update release. You can request bundled plugins updates any time at https://support.themerex.net/
Regards.
Hello,
The latest version compatible with WP 5.0? Please advised.
Thank you, Thananit
Hello,
We are currently testing the theme for compatibility with WordPress 5.0. We strongly recommend making a full backup of your website before any updates.
If any issues found, please report them at https://axiom.ticksy.com and our support team will check it for you.
Regards.
Hello, I am looking to add the option for filling contact number along with website url and email id for free SEO report… can someone guide me for this feature. It is placed just below the slider image on the home page of this website http://bestoseo.com/
Hello, We used custom contact form, so you can add more fields to the form by adding a custom form field – http://prntscr.com/j2sae3
Hi. I need a help. http://prntscr.com/ijinmb
Hello, WooCommerce plugin is not included in theme package, and unfortunately questions related to shop/products pages are beyond our support sphere. Thank you for understanding.
Hello,
I found more issues about your theme after my server upgrade PHP to V.7.2 (old V.5.6). Is it compatible with PHP V.7.2? However I submit the tickets completely.
Hello,
Php version 7.2 has been released recently, and most of the componenents (for example Visual composer, Slider Revolution etc) are not fully compatible with this version yet, so is the theme. We will start working on php 7.2 compatibility as soon as bundled plugins will be compatible too. Thank you for understanding.
I try PHP 7.2 with the other theme that without issue.(used Visual composer, Slider Revolution plugins) Do you recommend back PHP 5.6 for resolve issues?
Yes, we currently recommend that you downgrade your PHP verison to 5.6 or 7.0/7.1
Thank you
is it compatible to WordPress 4.9.1 version?
Hello,
We are still testing the theme for compatibility for the latest WordPress version, and no major issues are found. We do recommend to make a full backup of your website before update. Anyway, if you face any issue, please submit a support ticket at https://axiom.ticksy.com/ and we will be glad to help you.
Why is Rankie not on the downloaded files here in TF?
Hello, Could you please specify what do you mean by “Rankie”? Thank you
The Rankie plugin.
Unfortunately, such plugin is not included in theme package.
Oh, it’s only compatible to the plugin. Well, that’s a bummer. Thanks for the info.
No problem. You are welcome.
Hi,
Thanks for the awesome theme but i have an issue regarding update as i have updated theme to the latest version but it is still showing old version that is 1.6.1
Hello, Thank you, we are glad that you like our theme! Please check reply in the ticket that you submitted and get back there. Thank you!
Need update for WPBakery Visual Composer
Please follow this link https://axiom.ticksy.com/ – choose Pre-sales category there (it doesn’t require purchase code and ticket will be submitted successfully) – there is no need to renew support to get bundled plugins updates – updates are always free even after support period expiration.
Need update for WPBakery Visual Composer
Hello, Please submit a ticket at https://axiom.ticksy.com/ and we will send you the latest update of the plugin. Thank you.
When I try to submit a ticket it says my support has expired… I just need an update of the plugin.
Please submit a Pre-sales ticket and provide your purchase code there. Thank you
Where??
Please update the theme and the paid plugins, there are a lot of fixes and the theme is one year old too.
Hello, Theme update is on schedule and will be released in a short while.
Thanks for the reply. I can see that you’ve already said “theme update is on schedule, and will be released soon” on the previous comment, about two months ago. So, can you please give me an estimate time and also please do it quick.
I am sorry, but theme update is a complicated process and takes some time. Theme update will be ready in approximately 3-4 weeks. (please note that it may be changed due to unforeseen circumstances) Thank you for understanding.
If you need updates for bundled plugins, you can always request for them at https://axiom.ticksy.com/
will you update soon? it’s almost one year old. the Revolution Slider is outdated.
Hello,
Yes, theme update is on schedule, and will be released soon, Revolution slider update is already available if you need it.
Yes, please. i appreciate it!
Sure! Please submit a private ticket at https://axiom.ticksy.com and we will send you the latest version of Revolution slider and Visual composer. Regards
Hello buy this topic and all the images are blurred, diffuse, not clear can you tell me what the problem is?
Hello,
The images are copyright protected, and not included in theme package. If you want to use them, you need to buy the images.
Dear Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/
Couldn’t submit my questions on support page ..
Hello, Please specify what issues you got, do you have troubles at submitting a ticket at https://axiom.ticksy.com/?
Dear Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/
If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com
Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
I noticed that the last update on this was last year of September. Is this theme still up to the current standards?
Hello,
Thank you for contacting us! The theme is compatible with latest WordPress version and is up to the current standards.
In case if you have WooCommerce plugin installed, PLEASE BE AWARE, that due to the fact that Woocommerce 3.0 has compatibility problems with our theme and many 3rd party plugins, we kindly ask to use the most stable Woocommerce 2.6 with our themes, until the compatibility update is released.
Our developers are working on theme update at the moment.
Best regards.
