139 comments found.
Hi,
How do I show up the search icon on my menu? I tried to modify all the settings about that but it is not showing up.
Hi,
Welcome and thanks for using our theme!
Just go to Appearance -> Widgets and add Edge Search Opener into Right From Main Menu Widget Area. Please take a look: https://www.screencast.com/t/FMaBRls4RGK
If you need further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
Thank you, it’s working from the widgets.
Where can I design the search result page?
Hi again,
You are welcome! 
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thank you.
Best, Edge
Hi, for Metro style (Masonry grid) does it have Load more or infinite load? Thanks!
Hi,
Welcome and thanks for using our theme!
Yes, you just need to enable load more functionality inside Portfolio list settings. Please take a look: https://www.screencast.com/t/ynZW60RZ
Best, Edge
HI!
Can portfolio pinterest gallery also have filters for items? I’ve found filter on demo only for a standard layout: http://kamera20.edge-themes.com/portfolio/standard/standard-4-columns-small-space/
Thanks.
HI,
Welcome and taking interest in our theme!
Yes, you can add filter functionality for pinterest masonry portfolio list. Please take a look: https://www.screencast.com/t/lg9PT908
Best, Edge
great, thanks!
You are welcome! We are glad that we could help!
I have submitted a ticket with multiple issues/questions to resolve and would really appreciate a response.
Hi,
Welcome and thanks for using our theme!
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
not able to open ticket as your ticket systems seems down.. I am not able to add vimeo videos in portfolio on the theme Atom… nothing shows on the page…
Hello,
Welcome and thanks for writing in!
We understand that there is a huge delay because of issue with Ticksy and because they are migrating APP to new servers. It s 3rd party service which we are paying for and unfortunately we don’t have any control over it, but you can check status and to Tweet to them over their Twitter account https://twitter.com/ticksyapp . Regarding your support requests if you can’t access Ticksy soon, and if you are faced with something very urgent feel free to contact our support over email support[@]edge-themes.com at and they will reply to you asap.
Thanks for understanding!
Best, Edge
HI! Do you have related items for portfolio single pages? Is it possible to make with your theme?
Hi,
Welcome and thanks for taking interest in our theme!
Unfortunately, we haven’t implemented such functionality within our Kamera theme. If you want to add related items, it will require some custom coding.
Best, Edge
So why does the Exhibit front page have big spaces between the images which are not uniform in Chrome browser? Looks fine in Firefox and MS Edge.
Hi,
Welcome and thanks for writing in!
Our theme has tested on all browsers. We have just tested Exhibit home page again. and it is displaying fine. Please take a look: https://www.screencast.com/t/ZngNGRUoOPQ
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Hi, Can you please respond to PRIVATE TICKET #1263398? Thanks so much!! (Having difficulty with the gallery photos showing correctly on mobile when clicked to open – and I already gave client access to website) Thanks!
Hi there,
There are some issues with Ticksy at the moment and people from ticksy are working on fixing it, and our team will reply to you as soon as app become live again. We are really sorry because of this but it Ticksy is 3rd party app which we are using and we don’t have control over it.
We really hope that this will be fixed soon. Edge
Thanks! When can I expect a response?
Hi,
We located your ticket on our support forum and it has been assigned to our agent who is working on it.
Edge
Opened a ticket before 5 days no reply yet…
TICKET #1265530
Hi there,
Sorry for the delay but your ticket is 2 days old https://www.screencast.com/t/YuKI9fA9SvCw and it is due to weekend. I’ll inform support team to reply to you as soon as possible.
Edge
When I add Vimeo video in portfolio it does not show anything and makes page blank…
Hi again,
You have support ticket regarding this, and our support will reply to you there.
Edge
Hi Good day, i interested with you beautiful theme but wondering is the proof gallery can be further zoom in the photos? cause sometimes we want to view the details.
Thank you.
Hi,
Welcome and thanks for taking interest in our theme!
As you can see http://kamera.edge-themes.com/proofing-gallery/proofing-gallery-dark/ the gallery photos are already opening in Lightbox popup so people could view the details clearer.
Just click on the image and you will see popup functionality. We didn’t implement any additional zoom options for proofing gallery images.
Best, Edge
How can I show submenu on left side.. It shows on right side only…
Hi,
We have located your ticket on our support forum.
Our support agent has already answered. Please re-check it.
For all question you have, just submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Is there anyway to turn off image titles in lightbox view?
Hi,
Welcome and thanks for writing in!
Yes, you can do this with custom CSS. Try to add this code into Edge Options -> General -> Custom Code -> Custom CSS The result: Before -> https://www.screencast.com/t/jdSgt69x After -> https://www.screencast.com/t/DzkvoWknhocv
body div.pp_default .pp_description{
display: none;
}If you need any further assistance regarding this, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Hello, I need to submit a ticket please via Support and unfortunately, I have not been able to do this. There is always an error on the website. could you please send me an alternative email address? Thank you.
Hi,
Welcome and thanks for writing in!
It seems that the ticksy system we’re using is having some issues at the moment, we have reported them. We hope it will be all fine really soon, try submitting a ticket again just a bit later today.
We apologize for this inconvenience.
Best, Edge
HI, can i upload photo in HD?
Hi,
Welcome and thanks for writing in!
Yes, you can.
Best, Edge
ok thanks. is there a plugin for events included ?
You are welcome!
Unfortunately, such plugin is not included in our theme. You could find some 3rd party plugin, but we haven’t tested any so we couldn’t tell you how it should behave. Thanks.
Best, Edge
A photographer who does an exhibition? 
can use the event plugin
Hi,
You can use contact form 7 for scheduling. In this case, people will be able to contact you for photo session.
Regarding event plugin, some customers have suggested this plugin https://wordpress.org/plugins/event-organiser/ but we haven’t tested it ourselves.
Best, Edge
thanks
You are welcome!
Hi, I had my developer install my theme and she got an error. See below:
Not all pages work fine.
Please write to theme developer about an error “Uncaught TypeError: Cannot read property ‘match’ of undefined at f (modules.min.js?ver=4.8:2)”. For example, it’s on a page 670157.nimfa.web.hosting-test.net/12/contact-us.
Hi,
Welcome and thanks for writing in!
We have located your ticket and one of our trained support agents will assist you asap. Thanks.
Best, Edge
Thanks!!
You are welcome!
Can you add additional elements or Visual Composer sections under the Home Page slider like here: http://kamera8.edge-themes.com? Do you use Visual Composer?
Like if I wanted to add a contact form section under the slider on home page? http://kamera8.edge-themes.com
And this one – can you put elements under Home Page slider? http://kamera11.edge-themes.com
Hi,
Welcome and thanks for writing in!
Yes, we have built all our pages over Visual Composer – Page Builder plugin and as you can see https://www.screencast.com/t/aD3FtI46 you can add any element under Home page slider, on both demos.
Best, Edge
Great thank you!! So excited!
You are welcome!
HI can you use the Portfolio just for the element but have the photos scroll to the next photo in lightbox and not open single portfolio pages?
Hi,
Welcome and thanks for writing in!
Unfortunately, we haven’t implemented such functionality for portfolio list within our theme.
We have implemented lightbox on portfolio single pages.
Best, Edge
Hello ! Pre-purchase question : I would like to know if its possible to password protect other pages than the proofing gallery page ?
Very important question for me before buying the theme
Thanks!! very nice work
Hi,
Welcome and thanks for taking interest in our theme!
We have built password protect functionality only for proofing gallery page, but if you want to have it on other pages you can use default WordPress password functionality. https://www.screencast.com/t/gtj1d1Q35Also, you can find some password page plugin on the web, it should work. Some customers have suggested this plugin https://wordpress.org/plugins/smart-passworded-pages/ but we haven’t tested it ourselves so we cannot guarantee how it will work.
Best, Edge
Hi,
I try 4 time installations kamera template (always new wordpress installation also) and different temes (Focus, monocrome) and always I have this error problem with revolution slider:
Revolution Slider ERRORE: Slider with alias home-5 not found.
I go to revolution setting and I don’t fine any template, I importa all data/content/widget bust still don’t work… I forget to do something else?
Hi,
Thanks for writing in!
In order to avoid rev slider error, you need to import sliders manually. Go to Slider Revolution > Import Sliders https://www.screencast.com/t/00nEkAdSgK and import them from xml export/rev slider folder. You need to import them one by one.
If you need further assistance, just submit a private ticket to https://edge.ticksy.com/ and one of our support agents will assist you with this as soon as possible.
Best, Edge
Thanks for answer just https://www.screencast.com/t/00nEkAdSgK don’t work
Anyway find file on template folder
You are welcome!
