239 comments found.
Please can you answer to ticket #1479550. We badly needed your support. Thanks
technical team will respond you shortly
Hi, how do we get the campaigns we’ve added thru the frontend as admin to be Featured on the homepage? Here is a new test campaign I just added but do not see it on the homepage anywhere https://johnsonscharities.org/product/test/
Please explain how to make this featured on the homepage?
you have created a woocomerce product not campaign, create campaign in total donation plugin -> copy campaign name -> create a casuse -> past campaign name in bar code filed hit save -> edit your homepage -> edit causes element -> select your created cause
Hi, It appears as though this is only allowing me to setup items for sale inside the admin dashboard. You can see from here: https://johnsonscharities.org/product/medical-checkups/
How do we setup fundraising campaigns inside the admin dashboard?
respond in other comment
Hi, I installed the Demo content according to the instructions inside of the admin dashboard and on both demo installs I received the following messages saying that the “Theme options could not be imported”. How can we get the theme options imported?
Template contents were imported. Main Navigation default location is configured. Default homepage is configured. Shop Page is configured. Theme options could not be imported.
you can install impostion seperately by coping content from theme-settings.json and past by going to theme settings -> import/export
So what we ended up doing to get it installed was to go to the slider and do an import of the demo slider files and then just edited them inside the slider dashboard. At first we were trying to import the slider thru the demo site area which is why it was not working.
How do we install the demo site and data/images to have something to work with?
follow instructions
Thank you for replying back. We were able to figure it out thank you.
Hi, I’m getting the following error when attempting to install your theme…
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Any suggestions…?
you are uploading whole package, please unzip downloaded package and upload only helpme.zip
Got it. Thank you.
Hi, I’m about ready to purchase your theme and support and have a few questions before making the commitment to purchase.
1. Do you offer the ability to use Stripe Connect?
2. Can your version of Stripe Connect be used to allow us (as the site owner) to collect a 5% fee and give the remaining 95% fee to the Campaign Creator?
3. Can this theme allow us to approve a campaign creator once and then allow them to post subsequent campaigns once approved as a User?
4. What if any restrictions and/or manual processes should we consider before purchasing your licensed theme/key?
Thank you!
I just purchased my first copy of your theme. I have 3 other sites to build using this type of theme but first need to get the questions answered above regarding being able to split payments using Stripe Connect. Looking forward to your reply.
Hi, I have a purchase I am looking to get a ticket opened but your support keeps telling me that the purchase code is not correct even though that is what has been provided to me and I am unable to open a ticket.
Please advise on how I can get support.
We purchased this theme for our charity.
We have a few items in the below priority
1. Issue – donation: when user selects the donation amount and goes to pay with PayPal, the site it’s taking user to PayPal section that requires user to either use their existing PayPal account or create a PayPal account. It does not allow the user to enter their card information and donate as a guest.
How ever In the shopping and checkout function the user can choose to pay with their credit card as a guest and no paypal account creation is required.
2. For the sales on the website is there a order detail report that captures all the information in a report form for purchases made
3. The revolving screen does not move to next screen if the cursor is anywhere on the image. Most times it looks like there is only one image on the front page carousel.
it should work but if not please contact us via email from profile contact form
I am unclear on where to find that. Can you provide a link to the profile contact form
hi there, i want to replace cause-post to causes in url structure. where can i change that
please contact support channel
having trouble importing demo content. please where is the documentation for this theme?
documentation is already included in download package
Hello. We submitted a ticket several days ago and no response yet. Could you reply to our ticket 1429446 as soon as possible, since we are waiting to publish and issue is related to major issues with title page and no search bar on main page. Need assistance and still waiting. Thank you.
replied on ticket, Thank you
replied on ticket, Thank you
Good afternoon, sorry for my English. There are several questions: 1. Pictures and other media material is included in the theme or pictures are cut out? 2. Plugins that are used in the topic are free? Or need to buy some?
is anybody here?)
No images are only for demo purpose, yes all plugins are included, if you want support from any plugin author then you have to purchase that plugin separately
Hi, I’m trying to add custom css from the editor and it doesn’t work. Any idea what to do?
goto appearance -> theme settings -> skins -> at bottom you can add custom css
What has happened to support for this theme? It used to be great now I am waiting a week so far on a response. And see others hare having the same issue. My question is how to get the Testimonials to show up on the site? (Also WP Bakery needs an update and I do not see it with the most current version of the theme.) Please answer the support. Thank you.
you are not a purchaser sir,
No I am not. The comment was on behalf of my client. Thank you. I finally did receive a reply. 
Sorry for delay we where not available on support in last month. please contact our support channel with valid purchase code our support team is back now. thank you
I found much inappropriate behavior comparing to the docs you’ve given, I did not find the Envato ToolKit, Totaldonate and some other plugin with the theme. I’m fully stuck with the site. Plz, help me sending those file FAST plz.
I just submitted a refund request!
refund has been issued
URGENT: The current version of WPBakery Page Builder for WordPress (formerly Visual Composer) with this theme is not working with the new version of Wordpress (4.9).
Need update please! v5.4.4
@DesignsVilla – Still waiting for update. Please respond. Thanks.
@DesignsVilla – Still waiting for update. Please respond. Thanks.
@DesignsVilla – Still waiting for update. Please respond. Thanks.
@DesignsVilla – Still waiting for update. Please respond. Thanks.
@DesignsVilla – Still waiting for update. Please respond!!! NEED v5.4.5
THANKS!
where is your support channel please , i can not upload images on the layerslider, it initially worked withthe demo but now it only ask for activation and uploads not working
you are not a purchaser sir,
I did not like the theme, I want the money back
Please can you answer to my ticket #1351251? Your support is very BAD, I cannot wait at least 1 week for each question that I have.. It’s the first time I see a support so slow!
issue resolved
Hello, i purchase the theme soime weeks ago, but the layer slider is not working for me, please can you help me. thanks
please contact our support channel
