441 comments found.
Hi, we just updated to the last version and there is only one thing on the footer in https://www.kindersanjorge.com , see the image, thanks!!! http://prntscr.com/grjj20
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi guys, I just installed an SSL certificate on www.kindersanjorge.com but your flex slider component is generating mixed content. thanks!
Hello,
Please kindly send me private message using contact form from my profile page with credentials to your FTP and WordPress dashboard. I will check this.
Sended, thanks!!
Hello,
You’re welcome.
You don´t see still the issue?
Hello,
It was necessary to regenerate the CSS file by visiting “Appearance / Page Builder” panel and clicking “Save changes” button. Now your site is loading correctly.
Thanks for the support!!
Hello,
You’re welcome.
How to change the menu icon to custom icon?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
There is a problem with the rich text editor. Not able to use the “Text” tab, only the “Visual” tab works. I have updated the theme to the latest version 2.9 but the problem still persists.
Hello,
Unfortunately, I’m unable to simulate this issue on the newest version of theme and WordPress. Seems that problem is not related with theme itself.
Please kindly describe your problem on our Support Forum: http://support.quanticalabs.com/forum . We will try to help you.
How exactly do I make the circle icons under welcome to fable actual links? I know the text under the circle can be links but I need it so that if someone clicks the circle it goes to the correct page.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I followed the exact instructions here http://support.quanticalabs.com/forum/topic/12562/making-feature-circles-clickable but it didn’t work. I can’t leave a support message because my support expired and to renew cost more than the actual theme. I just need this one issue fixed.
Hello,
I’ve checked this solution and it works fine for me.
Hi, I am planning to purchase this theme. Before that I want to know this will support Arabic language(Right to Left). WPML? Regards
Hello,
Yes. Theme supports WPML and RTL mode.
Hi Is there a way that I can show more than 6 results in product pages?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Unable to re-download and install this theme
Installing Theme from uploaded file: themeforest-9294431-fable-children-kindergarten-wordpress-theme.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
umm thanks but my support ran out and this is less of “support” and more of a themeforest – this doesn’t work for something I purchased.
Hello,
I’ve tested process of updating theme and I cannot find any issue. Please re-download theme using option “Download / Installable WordPress file only” and follow update instructions.
Need help! API for the google maps application. Thanks!
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Haven’t get any response yet from you guys….
Hello,
We try to resolve all issues within 24 hours during weekdays. I’m sure that you will get reply soon. Thank you for your patience.
Hello My name is ishwar and my question is whether top menu can be made sticky and second question blog with 2 sidebars possible. Please respond. I need to start my project within 2 weeks. The theme is amazing.
Hello,
1) Yes. You can enable sticky menu directly in Theme Options.
2) No. You can use one sidebar (left or right) only. Both of them make the content really tight.
Let me know if you have further questions.
Hey, I changed the url of my website but all the images from the page builder are still the old url. All the other images that are not inserted with the page builder changed to the new url.
Do I really have to change all the urls of the page builder manually ?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
My question isn’t listed on the forum and if there is there is no solution. My support ended so do I really have to pay 41$ to have my one and only question answered ?
Hello,
If you used absolute URL addresses to resources (like images), then you have to change them manually after moving website.
Hello. Is it last version fully compatible with WP 4.8? Thanks.
Hello,
Yes, it is.
Very nice Theme and I’m looking forward to working with it! 
Hello,
Many thanks. If you will need support with theme, please kindly visit our Support Forum: http://support.quanticalabs.com/forum
Hi! I’m finishing setting up a website and suddenly the icons of the top menu have disappeared. The option to select them in Appearance>Menus has also disappeared. I’ve tried to disable / enable all plugins but it’s still the same. I have discovered that it does not load the stylesheet ‘PB.Frontend.css’. And I do not know why. You can help me please.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
hi, a pre-sales question: - Can the site background colour be changed ? The demo is in white.
Hello,
Yes. You can change background color of the site. Let me know if you have further questions.
Update soon? The majority of your woocommerce templates are outdated. Thanks!
Hello,
Yes. I hope that it will be available in this month.
Hi, Do you have any recommendations on which plugins work best for combining JS and CSS files with your theme? I can see there are a lot of these files from the page builder. Thanks
Hello,
You can use Better WordPress Minify which is included to the theme.
thanks
Hello,
You’re welcome.
Hi what is the quickest and easiest way to export my theme options and import them to a new domain? Thanks
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, is this compatible with the latest release of WP 4.8? , if not will you update it soon?
Hello,
Yes. Current version of theme is compatible with the newest (4.8) WordPress. Theme is constantly updated, so the new release will be available soon for sure. Let me know if you have further questions.
Hello. I would like to know if the fable theme has an area to customers. A area where they can make login and I can provide files and other custom resources for each one of them.
Hello,
Unfortunately, such option is not available. Let me know if you have further questions.
I am thinking about purchasing this theme but am troubled by the fact that you do not resolve any of the questions in this thread. Instead you direct people to a private website where others cannot see how the issues is being handled. The reason Envato provides the Comments and Support threads here, is so that people can see how problems are handled…since that is an important factor in the purchase decision. This lack of transparency is a significant concern. It would be great if some of the people here would post screenshots of the support they have received.
Hello,
Yes, due to the very limited functionality of the comment system – as many users here – we do not provide support directly via Envato. I can assure, that we solve all issues related with theme as soon as possible.
