249 comments found.
I bought and installed this theme at march 2017, and i didn’t install the latest version.
Here is a review two months ago
For some reason, the Woocommerce Categories are not showing the category title on the front end. They are showing the title of the first product within that category. How can I change this?
Obviously, you didn’t fix this common error with the latest theme update, May 2017 verison. You just leave it for one year. Acconding to you reply of above review, you didn’t intend to show the fix solution in comment, instead, you make us get support in your website with unexpired purchase code.
So, there is no theme update since May 2017. There is no diract answer for this common theme error in comment. There are only 4 helpless public tickets of this theme.
Could you give me a reason to pay extra fee based on this bad situation?
Hello, Dear Customer. We are very upset if we have missed to improve this very important woo feature for you. Please send us letter at support@modernwebtemplates.com with details (screenshots and description) of your issue and we will resolve it. Best Regards!
hi there, I am trying to customize the service page, I want to make the service page icon clickable. do you mind to help me?I have installed the oildrop child theme and modifying some of the color.
Hello, Dear Customer! Than you for submitting a ticket at https://mwtemplates.ticksy.com We are resolving your request. Soon you will receive a reply. Best Regards!
Hi MW Templates, I need help changing the colour of the footer and header/menu bar to #38383a. I also cannot figure out how to change the address/contact/button information in the header either. As well as changing the small droplet to a normal dot in the Testimonial counter. I am not a CSS buff, so I am not sure how to go about changing these, I can’t seem to find them anywhere in the word press back end. Please let me know if you can help with these.
Hello, Dear Customer! Watch these video tutorial about how to edit header and footer elements in theme: https://youtu.be/U0aqkJNtkHo and https://youtu.be/OJlykxVdE3M Also please specify your domain name, and appending on these we will provide you with the code to change color of header and footer. Concerning all you requests – please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
I checked with my server host.. and he said that the max size and execution time is this much only: php_value post_max_size 20M php_value upload_max_filesize 20M php_value max_execution_time 120
...
I can’t go more than that.. is that mean the theme wont work with me..
Hello, Dear Customer! In this case please send required information at support@modernwebtemplates.com We will assist you as soon as possible. Best Regards!
Hi there, I have installed oildrop theme and its plugins, but when I try to install demo content after about 15 minutes it gives me this error “The execution failed. Please check error.log”.. I’m trying since yesterday to install it but no use.. Please help me solve this issue as soon as possible.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com and provide us with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
I can’t access the link to place a ticket..
Hello, Dear Customer! In this case please send required information at support@modernwebtemplates.com We will assist you as soon as possible. Best Regards!
Hello, Why in safari the main banner of the home is not seen correctly, I only change images conserving names of files?
http://energisimulation.comThanks
Hello, Dear Customer! Please contact directly the developer of your theme at https://themeforest.net/item/cleanstart-clean-multipurpose-business-theme/8981419/comments Best Regards!
Hi, I have a question regarding multilanguage. I have installed the polylang plugin but how can i enter multiple languages for the slider and the theme buttons. because they are in the theme settings and not in the sites. i need here a solution. please help.
Best Regards, Levent Ak
http://www.wpbeginner.com/beginners-guide/how-to-easily-create-a-multilingual-wordpress-site/
https://qtranslatexteam.wordpress.com/multilingual-fields/
https://docs.woocommerce.com/document/woocommerce-localization/
http://www.wpzoom.com/tutorial/translate-theme-loco-translate-v-1/
https://localise.biz/wordpress/plugin/beginners
We hope this information will help you! Best Regards!
Hi, i have been having issues with this logo thing, i have changed the path on th database, its still not showing
Hello, Dear Customer! We are waiting form you response in the ticket https://mwtemplates.ticksy.com/ticket/1445955/ Please provide us with the additional information and we will fix this issue for you. Best Regards!
For some reason, the Woocommerce Categories are not showing the category title on the front end. They are showing the title of the first product within that category. How can I change this?
Hello, Dear Customer! We are ready to resolve and fix this issue for you. Could you please submit a private ticket at https://mwtemplates.ticksy.com and provide us with the screenshots of your issue? Best Regards!
HI, I am having hard time to figure out why my conact form doesn’t work, can you help me to figure out this problem thank you.
Hello, Dear Customer! First of check if you contact form has any configuration errors in WP Dashboard => Contact => choose any contact form and check it’s settings: http://nimb.ws/k2Yw9Z By the way – this is very common issue, because different hosting providers has the specific settings for email sending/receiving and various limitations to prevent SPAM messages. That’s why we usually recommend our clients to use SMTP with this plugin: https://wordpress.org/plugins/post-smtp/ in order to avoid such issues. Please guide this manual about how to use this plugin: https://wplift.com/smtp-wordpress-emails Also we recommend you to use google email account like a gateway between any contact form of your site and destination email address. In case if you’ll use google email, please display unlock captcha via this link: https://accounts.google.com/DisplayUnlockCaptcha and allow less secure apps access for your google email: https://myaccount.google.com/lesssecureapps We hope our instructions are helpful for you. Best Regards!
Dear sir/miss
Hi there, I have trouble with the contact form 7, somehow the contact form didn’t work and not sending any email, I hope you can solve and help me with this matter. visit https://www.focalautomation.com
thank you.
Dear Customer! This is know issue, because different hosting providers has the specific settings for email sending/receiving and various limitations to prevent SPAM messages. That’s why we usually recommend our clients to use SMTP with this plugin: https://wordpress.org/plugins/post-smtp/ in order to avoid such issues. Please guide this manual about how to use this plugin: https://wplift.com/smtp-wordpress-emails Also we recommend you to use google email account like a gateway between any contact form of your site and destination email address. In case if you’ll use google email, please display unlock captcha via this link: https://accounts.google.com/DisplayUnlockCaptcha and allow less secure apps access for your google email: https://myaccount.google.com/lesssecureapps We hope our instructions are helpful for you. Best Regards!
kindly the them is not install throw word press can you help
Hello, Dear Customer! We have prepared for you the detailed video tutorial about how to install OilDrop theme with demo content. Please view it here: https://youtu.be/NLqQjokJ0kc Also we can help you to install theme for you, for these purposes, send us at support@modernwebtemplates.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Hello! Thx for the fast answer. Now i purchased your Theme and i want to Import the democontent under “Tools”, but after the start i become the error message: “Cannot Close the Zipfile”. Best Regards!
Hello, Dear Customer. We are ready to help you. In order us to resolve and fix this issue, please send us at support@modernwebtemplates.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Dear mwtemplates! Why does the Slider not work on Internet Explorer 11?. (I tested it with the live preview, Chrome works and MS Edge also, but not IE 11)
Hello, Dear Customer! We have recently checked this issue: http://nimb.ws/uSzEqx As for us – revolution slider appears correctly. Best Regards!
Hello, Dear Customer! Please send us at support@modernwebtemplates.com your FTP details and we will upload for you all necessary data. Best Regards!
Mình đã gửi thông tin FTP vào email support@modernwebtemplates.com từ hôm qua ròi mà mãi chưa thấy hồi âm gì
i sent account FTP to email support@modernwebtemplates.com yesterday , please check and upload for you all necessary data for me
Hello, Dear Customer! We have performed your request and sent you reply via email. Best Regards!
All images are updated: http://nimb.ws/nUzwWd The issue is in the cache of your browser. Please read this article in order to remove old cache in your browser: http://www.refreshyourcache.com/en/home/ Best Regards!
OK Good support, i will rating good for your item Thanks
Thank you, Dear Customer. We are glad to assist you! 
i have other question, how to change logo ? this theme don’t have theme option ?
To change logo, please click WP Dashboard => Appearance => Customize => Site Settings => Logo, Site Title and Tagline: http://nimb.ws/278XIL Also watch this useful video about how to edit footer and content elements in theme: https://youtu.be/U0aqkJNtkHo
Hi team, how do I edit the “Services” page? The title is by default in English however I would like to edit and change it to Chinese characters. Thanks.
Hello, Dear Customer! To rename “Services” title, please open in any code editor file archive.php located in /wp-content/themes/oildrop/framework-customizations/extensions/services/views/archive.php and find line # 35. Change words inside “Services” on yours own and save file: http://nimb.ws/J4ojvl Kindly Regards!
Hi, I have purchased the Oildrop theme, I was installing the theme and this happened.
“Parse error: syntax error, unexpected ‘[’ in /home/tecnaco/public_html/wp-content/themes/oildrop/includes/widgets/widget-services-row/widget-services-row.php on line 159”
Can you help me with this issue, the documentation doesn´t have the fix of this.
¿This theme really have support? I need help with this issue, it seems the code on the file is wrong
Hello!
Thanks for purchase and sorry for delay!
It seems that you are using an old version of PHP on your hosting server.
Please provide to us your FTP details via contact form in our profile and we’ll try to help you as soon as possilbe.
Best regards!
Hello! Thanks for your login and password. Please also send a URL of your CPANEL.
Best regards!
Hello, Dear Customer. We are ready to help you. In order us to resolve and fix this issue, please send us at support@modernwebtemplates.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Thank you. I finally got it!
I was wondering where to change the theme color. Do I need to do it manually in the CSS? Or is there can I adjust it in the settings somewhere?
Hello, Dear Customer! Please view this video about how to change default colors in OilDrop theme: https://www.youtube.com/watch?v=pEdKeGjILdY Also please read notes under video. Additionally it is possible to change background, overlay and image for every section in theme via Unyson Page builder. Download and guide this manual about how to use Unsyon Page Builder: https://drive.google.com/open?id=0B5NKlmlSvX2yYll1a0NOV2hpVms Best Regards!
Thank you, but I’m still having issues. I do not have Notepad. I have access to the cpanel and the CSS files. But nothing happens when I change colors in the file ”/wp-content/themes/oildrop/css/theme.css”
Is there no other way to change the colors?
Hello, Dear Customer. We are ready to help you. In order us to resolve and fix this issue, please send us at support@modernwebtemplates.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Hi I just purchased the Oil and Gas theme but I cannot upload the theme on wordpress.
Can you please assist
Hello, Dear Customer. We are ready to help you. In order us to resolve and fix this issue, please send us at support@modernwebtemplates.com link/login/password for WP Dashboard and cPanel (or similar control panel, this will shorten investigation time and we’ll provide you with result faster). We are waiting for your response. Best Regards!
Hello, Dear Customer! We have performed your request, please check your email and website. Sincerely, MWTemplates Team.
