103 comments found.
Hello,
Please share your website URL, FTP and wp-admin details at https://designarc.ticksy.com. So, we can check and fix the issue (if any).
We would love to help you.
Thank you
The site https://designarc.ticksy.com. I get 500 error
or send on vinodpal09@gmail.com also.
Thanks so much !!
Hello! Great Wordpress theme! I have only a problem; I can’t see appointment module in “Get an appointment” page (I only see the shortcake text, and I don’t know where is in plugins section). Algo, I’ve testing with “Team Booking” plugin and doesn’t work fine (don’t show week days names when your theme is installed; with default Wordpress themes works fine).
Greetings.
Hello,
Theme is already having “Easy Appointment” plugin to provide all appointment functionality. Please have a look: https://s18.postimg.org/9uh4hwuc9/screenshot_653.png
Thank you
Thanks. I deleted this before install Team Booking plugin. Anyway, this theme is ver powerful and flexible. Congratulations! 
You Welcome 
Am I right in thinking that there are 5 headers pre installed, but you cant change all the colours in the header? For example:
Header 1: Button on menu cannot be changed from purple
Header 2:Same color as menu but has a scroll bug where the whole site shifts left (as though a left sidebar is missing)
Header 3: Cannot change from purple
Header 4: Buttons stay as pink with blue rollover and the top phone number stays blue no matter what?
Header 5: Button is orange with blue rollover.
so you cant change the blue rollover colour on the menu and you cant change whatever colour it starts with? Can you fix the theme please? I dont want to keep changing this at css level
Ok there is definitely an issue with buttons on this theme. The menu (right hand side) button stays one color and the rest of the theme operates another colour and none can be changed in the theme options. This really needs to be fixed in the theme.
Hello,
Please share your website URL, FTP and wp-admin details at https://designarc.ticksy.com. So, we can check and make the changes for you. We will resolve all your req related to colors on header.
We would love to help you.
Thank you
Hey! I have the same issue with the mobile menu by using the menu type 4.
I would be very happy if you can help me.
Greetings
Hello,
Please share your website URL, FTP and wp-admin details at vinodpal09@gmail.com or https://designarc.ticksy.com/
So, we can check and fix the issue (if any).
We would love to help you.
Thank you
Mail is out.
[Bug] Page jumps to bottom of page when saving in Visual Composer
Hello,
We don’t see such issue with theme. Please share your website URL, FTP and wp-admin details. So, we can check and fix the issue (if any).
We would love to help you.
Thank you
Hi,
Problem is not your theme but Visual Composer what you use. Can you Update Visual Composer to lastes version?
many thanks
Hello,
We will upgrade the VC plugin in next update of theme. It will be done by next week.
Thank you
hi i like to buy this template but i do have some question
1. is this support RTL i can choose language like english and arabic?
2.is there a way that a the client can view the results of their medical online in the website?
3. If i purchase this the booking system is included?, Shops? etc?
Hello,
Please find our reply below:
1. Yes, theme supports RTL, you can change settings for RTL easily by just one click in Admin Theme Options.
2. Theme Doesn’t show any procedure to show medical results online for patients. Al;though you can use plugins/custom script for it.
3. Yes, Booking System exists in theme, A patient can easily get appointment or book a slot of doctor. You can visit here for more details: https://wordpress.org/plugins/easy-appointments/ Theme is using this default plugin. You will get all features as mentioned here. For more advance features you may take extended version of plugin.
Thank you
I don’t see right had sidebar? If I wish to add right hand sidebar I could I add that?
Hello,
Please elaborate which page you want to see right sidebar. Provide your website URL, we would be happy to assist you.
Thank you
From your demo, example about us page or service page. If I want to add how I can?
Hi,
We will give your proper support. But first you should purchase theme. Plz check screen shot. https://s10.postimg.org/l782dg1s9/screenshot_3026.png
Thanks you !!
I asked simple question,possible right hand side? easy or hard? Already that option with theme or need to do by coding or something else? I need good answer and I don;t need hassle after purchase if there is no options right hand side then that will be difficult.
Hello,
All pages have their unique design and structure. You may have to do manage the layout and code to implement right side bar. Theme doesn’t provide this option.
Thank you
the menu on mobile devices does not work. in iphones
I create also a ticket at designarc.ticksy.com.
Thanks
ok. We will reply to you on ticket.
Thanks !!
Hello,
We have replied on your ticket. Please have a look.
Thank you
Hello. I would like to translate into Italian the word “services” that you see in the url browsing the section (example: http://demos.pixelatethemes.com/dentalcarelst/services/dental-implant/). It’s possible? If so, how?
Thank you so much!
Hello,
You can open the page in visual composer, edit the section where you want to change the name. You can simply change the word as you want.
Thank you
I don’t have to change the name of the section, but the voice SERVICES
Hello,
Please share your website URL, FTP and wp-admin details. So, we can check and make this change for you. Share your details at: vinodpal09@gmail.com or https://designarc.ticksy.com/
We would love to help you.
Thank you
I sent the details at vinodpal09@gmail.com. Thank you
yes, got !! We have replied on same.
Thanks so much !!
Hi,
1. All page is build with Visual Composer? 2. Images is include?
many thanks
Hello,
Yes, all pages are created with Visual Composer. Theme doesn’t provide images. You can buy those images, we will give you shutter stock links.
Thank you
Hi,
Bought. Please give me access to the PSD file.
many thanks
Hi,
Plz send a test mail on vinodpal09@gmail.com. We will supply psd on your email address.
Thanks so much !!
Hi,
Email send. Thank you.
Hello !
First of all thank you for this nice theme. I am developing a website for a client of mine and I would like to know how to add a fourth row on the header (on the demo, page ‘home two’). Currently on the demo ‘home two’ there is on the header the address, phone and opening hours, I would like to add a fourth row with ‘email address’. How could I achieve this? I can add some code there is no problem
Another question : How can I link the ‘Get Appointment’ button on the menu to another website URL, and not in the client’s website itself?
Another question : How can I add a link in the header still on ‘home two’ demo, on the ‘Mon – Sat 9.00 – 19.00’ heading? I tried to add a but it did not work…
Last question and I’m done : how to remove the hover on the images? (the blue hover, for example in the gallery).
Do you want me to create a ticket instead? So sorry for all the questions, thank you very very much in advance.
Best regards.
Hello,
All your points are specific to your requirements. These can be done by making code change header.php and CSS file. Please share your Website URL and wp-admin at vinodpal09@gmail.com. We will do it for you.
Thank you
Hi, Same problem for me to: the mobile navigation isnt working. I also sent a ticket on Friday. Thank you
Hello,
Navigation issue is already resolved. We have updated theme last week. We have sent you updated css code also on mail. Have you update that code. Please update your theme copy. According our knowledge, we have got any ticket from you. If you have prob. you can sen us new ticket also. We will give you solution.
Thank you
Thank you very much! Could you send me the mail again? I can not find it..
Hello,
We have already fixed the issue and updated theme. please download latest copy of theme. you will get updated code.
Thank you
Everything works! Thank you for your support.
You welcome
Hi. Is this theme support Woocommerce?
Hello,
Woocommerce is not integrated in theme as there is no sales page. Although if you want you can install woocommerce. Theme would work fine. To make the shop design similar to the theme, you would have to use “Hooking”.
Thank you
Hey DesignArc, Just bought the theme and I’ve noticed that there are some issues with the RTL preview, also may I please know how to change the Coming Soon page? thanks and GLWS
Hello,
Please share the screenshot where you see design issue in RTL, we will help you to resolve it. For comming soon page, please go to Admin -> Pages -> Edit Coming soon.
Here page will open in visual composer and you can make any change.
Thank you
I’ll Send you the screenshots from your own demo!
And for the Coming soon, of course, I know that this is how it should be done, after trying to edit it with VC you won’t find the numbers! and also most of the images used in the theme can’t be changed with the VC, Actually i’m disappointed 
We will surely help you to make all required changes. Please share your issues and website details (wp-admin and URL) at our support system: https://designarc.ticksy.com
Thank you
the mobile navigation isnt working
Hi, Please share your website URL, FTP and wp-admin details on vinodpal09@gmail.com, So, we can check and fix the issue.
Thanks so much !!
Same problem for me to. Mobile menu only works with header 2. If you test in mobile layout in the browser works fine, but in real smartphone does not work. At least with 2 different iphones.
I create also a ticket at designarc.ticksy.com.
Thanks
Replied on your ticket. Plz check. Thanks
It worked thank you for your support.
Welcome, thanks
Hey, We recently brought this site and we can’t seem to get the mobile menu to work. What do we need to do to get the mobile menu to work? Thank you – CC
Hello, Please share your website URL and wp-admin details at designarc.ticksy.com We will check and fix the issue (if any). Thanks
Hi CCMemdia Partners,
We have checked mobile menu is working fine. Can you tell us on which mobile you are checking and if you can send us screen shot also that would be great. We can fix that issue easily if you give us bit more details.
Thanks so much !!
Thank you, I’ve created a ticket at designarc.ticksy.com.
Replied on your ticket. Plz check. Thanks
Hey! Thank you for the great Theme. But sadly I have an issue. I can’t use it at all at the moment because as I activate the “redux framework” and “tmc-data-options” Plugins at the same time, I get an error and the site isn’t working at all. Here’s the error message I get:
Fatal error: Uncaught Error: Call to a member function mkdir() on null in /homepages/...redux-framework1/ReduxCore/inc/class.redux_filesystem.php:176 Stack trace: #0 /homepages/.../plugins/redux-framework1/ReduxCore/inc/class.redux_filesystem.php(123): Redux_Filesystem->do_action(‘mkdir’, ’/homepages/5/d6…’) #1 /homepages/.../plugins/redux-framework1/ReduxCore/inc/class.redux_helpers.php(679): Redux_Filesystem->execute(‘get_contents’, ’/homepages/5/d6…’) #2 /homepages/...redux-framework1/ReduxCore/inc/class.redux_api.php(634): Redux_Helpers::get_template_version(’/homepages/5/d6…’) #3 /homepages/...redux-framework1/ReduxCore/inc/class.redux_api.php(60): Redux::getExtensions(‘dentalcare_opti…’, ’’) #4 /homepages/5/d616 in /homepages/.../redux-framework1/ReduxCore/inc/class.redux_filesystem.php on line 176
I hope you can help me.
Greetings
Hello, We regret for he inconvenience. The problem is because of new update of Redux framework. Please share your website URL and wp-admin details at vinodpal09@gmail.com We will fix your issue ASAP. Thanks
where do the appointment submission go? which plugin is it? can we use Booked instead?
Hello, Booking plugin is used here. Admin get all booking details in admin panel.
Hello friend, I just bought the theme, what is the demo import file?
Hello,
You need not to go for import file. Please read the documentation (given with the theme). It will guide you step by step complete process to install the theme and fetch the data using importer.
Few steps are as follows:
1. Setup a new WP 2. Install the theme 3. Install all plugins (comes with theme). 4. Run the importer to fetch all dummy data (pages/images/text).
Thank you
