81 comments found.
hello, how do i get an option for the menu to have just the logo and burger menu ?
Hi,
Unfortunately Rigel theme didn’t have option to display humburger menu in the desktop version. Humburger menu only display in the mobile menu.
Regards
Hello
kindly i’m asking, how can i integrate the google reCAPTCHA v2 with theme contact form ( Rigel contact form )
Thanks
Hi,
Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support) . Our support team will help you asap. 
Regards
Thanks
HI, Its a beautiful theme. I’m having issue with Business Multipurpose demo. One page effect is not working at all. it doesnt seem fully documented as in the preview it seems. please help
HI,
Thank you for purchasing our theme. Don’t worry we will surely help you. Please contact us via below theme support link. We will help you asap.
Regards
Hi, I’m unable to locate the .json file to import via Essential Grid. “Step 3 – Click Import -> Browse .json file -> Read File.”
Hi,
Thank you for purchasing our theme. We didn’t use essential grid plugin in the theme. We also didn’t officially provide support for essential grid plugin. Because of it the 3rd party plugin you need to contact the plugin author regarding this.
Regards
Hello
i’m asking about register form? is there a plugin compatible with the theme element thanks
We didn’t test any register form plugins. However we followed WordPress’s best practices so most of the plugins will work.
Regards
hi. im having troubles importing the first demo, restaurant. it just keeps importing it for way too long (longest try was 3 hour :\ ) any suggestions?
Hi,
Thank you for purchasing our theme. Please contact us via below theme support link. We will help you asap.
Regards
hi, does this match up with the latest wordpress version? and do i get a demo for revolution slider
Hi,
Yes, It’s compatible with WordPress 4.9.x. I don’t understand what do you mean by demo for Slider revolution?
Regards
demo file for slider revolution sir, for i use to import
Demo sliders we use in the theme’s demo are available ( for eg: Rigel Business 5, Business 4, Restaurant etc..,). You can find those demo sliders in the theme package/Demo Sliders folder but if your looking for the free premium sliders from the Slider Revolution then those are not comes with the theme.
Regards
ok sir i understand, so i can find demo slider in my download yes?
Yes, you can find the demo sliders inside the theme package you download in my downloads.
Regards
my bad all is working
I was at the first time sceptical because the theme has no detailed documentation or video documentation like other big themes. But to my surprise, the support team responded very quickly, very friendly and so detaild that a WP and html baby like me can understand crystal clearly. It deserves to get the predicate “the best support ever!”
Regards, Save Agape
Hi Save Agape,
Thank you so much for the compliments .
Regards
where i can find documentation to change things on this theme
Hi,
Thank you for purchasing our theme. You can find the documentation for the theme in theme package. If you can’t find the necessary information you want then please contact us via below theme support link. We will help you asap.
Regards
Hi, I am unable to install the theme. I am following the directions provided and I am getting this error:
Hi,
Thank you for purchasing our theme. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support) . Our support team will help you asap.
Regards
Why cannot import demo? It say please wait for few hour but still not able to get the demo. I don’t want to do the design manually.
Hi,
Thank you for purchasing our theme. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support) . Our support team will help you asap.
Regards
Hi, I like your theme and hesitate to buy it ; I have one question : is it possible to filter blog posts by category on the blog page, like on the portfolio page ? I mean, to have a centered sub-menu with blog categories, you see what I mean ? It’s something I want and a few themes propose this feature. thanks
Hi,
Sorry, unfortunately we don’t have option for filtering the blog categories.
Regards
hi, thanks for your answer. Since you answer so quickly, can you confirm that the theme support any font style ? we can choose a google font or import a font file ? thanks,
Hi,
You can choose a Google font in theme options. We also have option to import font files in case if you want to use premium fonts in the theme.
Regards
hello, does this theme allow a top bar above the menu where i can enter a phone number and address details?
Hi,
Yes it’s possible. Please see the below site created using Rigel theme.
http://www.menorcawed.comRegards
Thank you for the quick response. Is this something that can be easily done from the theme options?
Yes it’s simple, you can easily turn it on in the theme options.
thanks. my last question is why is your theme so cheap?
Themeforest is too crowded so we can’t get enough exposure to show our theme in the marketplace. However we will increase Rigel theme’s price in few weeks.
Regards
I have a problem, I have installed demo but when I choose logo to be in centre of header it doesn’t do anything how can I fix this issue?
Hi,
I just replied your support mail. Please check it.
Regards
Your customer service is first class! Honestly I can’t belive this theme is only $17 it’s an absolute bargain when you think of all the options that are available to customise. Thank you so much .
Hi,
Thank you so much. Let me know if you need anything else, we will try to help you as soon as we can. Please don’t forget to rate (5 stars) our theme in “My Account -> Downloads” ( https://themeforest.net/downloads ) if you like our support. It would be really helpful.
Regards
Ok, so the theme is easy enough to use but i have a problem with the shop. Whenever you open a category the title is wrong. It takes the first item title and displays it as a category name. Fix pls? :cry:
Hi,
We already replied to your support email.
Regards
Hi! I purchased this theme today at the morning, and 3 hours later I realized that it is to hard to use for me. I would like to do a refund, could you help me please? Thanks
We already replied to your support email. Please check it.
Regards
Hey, I am trying to customize the theme by adding lines in style.css, but main.css still has the priority over it. How can I make the theme apply style.css over main.css? I would prefer not to have to make modifications in main.css… Thanks,
Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support) . Our support team will help you asap.
Regards
How to refund?
reason:hard to use
hi, how i can remove the “R” of rigel? thank you
Hi,
Thank you for purchasing our theme. I already replied to your support Email. Please check your email.
Regards
I am unable to upload the “rigel.zip” file. I was contact you to fix the issue/bug.
thank you
Hi,
Thank you for purchasing our theme. I already replied to your support Email. Please check your email.
Regards
