229 comments found.
Merhaba,
1. “Send” yazıdını değiştiremiyoruz. —> https://prnt.sc/hpzzta
2. We can not change the smtp settings of this contact form
Regards…
Hi,
Please create a ticket on support https://www.pearlthemes.com/support/ site and provide me your site details with given issues. I will look into it and help you accordingly.
Thanks,
Farid
Hello There,
We have developed an application for android and ios, where clients/patients can search for any health related professionals ( doctors, dentist, pharmacy, nutrition, gym, clinic, hospitals etc…..) as per region, distance, specialized in, and select on of them to have a look at there profile page ( which includes profile pic, clinic pics, health plan they accept, available time, google/waze map for direction, and a call button ) they can call to schedule for an appointment,
We saw your medical theme website, its impressive, we would like one something similar, along with a management system for our clients, where one can log in to manage there own practice, or run clinic and so on,
Apart from the home page, about us, blog, and contact us...we need one login page for clients, that includes:
Appointment schedule and reschedule
SMS send and receive to and from patients
Electronic health records
Know when patients arrive at the clinic
Requirements for the doctors, dentist, gym, nutrition ( all health professionals )
Dashboard with calendar/ Revenue graph
Patient management
Appointment booking and management system
Inventory management
Communication with patient about schedule and medication
Payment report and expenses
Electronic medical records ( storing hi-resolution files and X-rays )
https://themeforest.net/item/klinikal-appointment-patient-data-management-responsive-web-application/20144399
https://www.lybrate.com/
somehow like this, ( apologies for sharing this link ) just for an idea,
Thanks for your time and consideration,
Waiting for your reply,
Regards,
Hi there,
Thank you for your interest in MedicalGuide theme.
As we know this theme doesn’t offer these kind of functionalities. But you can achieve these requirements by hiring my customization services.
If you are interested then please contact me at hello[at]pearlthemes[dot]com so that we can discuss further.
Thanks & Regards,
Farid
Hello There,
We have developed an application for android and ios, where clients/patients can search for any health related professionals ( doctors, dentist, pharmacy, nutrition, gym, clinic, hospitals etc…..) as per region, distance, specialized in, and select on of them to have a look at there profile page ( which includes profile pic, clinic pics, health plan they accept, available time, google/waze map for direction, and a call button ) they can call to schedule for an appointment,
We saw your medical theme website, its impressive, we would like one something similar, along with a management system for our clients, where one can log in to manage there own practice, or run clinic and so on,
Apart from the home page, about us, blog, and contact us...we need one login page for clients, that includes:
Appointment schedule and reschedule
SMS send and receive to and from patients
Electronic health records
Know when patients arrive at the clinic
Requirements for the doctors, dentist, gym, nutrition ( all health professionals )
Dashboard with calendar/ Revenue graph
Patient management
Appointment booking and management system
Inventory management
Communication with patient about schedule and medication
Payment report and expenses
Electronic medical records ( storing hi-resolution files and X-rays )
https://themeforest.net/item/klinikal-appointment-patient-data-management-responsive-web-application/20144399
https://www.lybrate.com/
somehow like this, ( apologies for sharing this link ) just for an idea,
Thanks for your time and consideration,
Waiting for your reply,
Regards,
I have replied to your same comment above.
Thanks
It seems a bit weird, Basically I purchased this theme ready to edit and I can’t activate wp bakery, I can’t use Rev Slider because you have to install it manually and now I have this Fatal error: Class ‘Pearl_Separator_Control’ not found in /home/paulanto/public_html/smile/wp-content/themes/pearl-medicalguide/inc/customizer/slider.php on line 134 Am I doing something wrong?
Hi,
Sorry for the inconvenience.
Please consult this https://themeforest.net/item/medicalguide-health-and-medical-wordpress-theme/17947528/faqs/29734 FAQ for the answer of plugins activation.
However, regarding fatal error please make sure you have installed and activated all recommended plugins.
If you still face any issue then create a ticket on support https://www.pearlthemes.com/support/ site and provide your site details. So that I can look at your issue and fix it.
Thanks & Regards,
Farid
Thank you for you answer. It seems like ya’ll adopted the “in app purchases” thing and a theme actually costs basically between $60 and $100.
Anyways, I have installed and activated all recommended plugins.
I have to say though, it is a bit weird to buy/install a fresh copy and have an error that won’t let me work on the site 
Hi,
You don’t have to activate those paid plugins as those works fine without activation. Those plugins require an active license only in case you need their support or direct updates from their end.
Regarding the error, sometimes it can be more frustrating then you can imagine due to the nature of software. However, I am always here and love to help my product buyers.
What you need to do is only provide me your site details by creating a ticket on support https://www.pearlthemes.com/support/ site. I will fix the issue on your site right away!
Thanks for all your patience.
Kind Regards,
Farid
Hi I submitted a support ticket two days ago for not being able to access all the WordPress menu functions, I supplied the website credentials and nothing happened. Am I doing something wrong ? 1. The error I’m getting when I click appearance / customize is
Fatal error: Class ‘Pearl_Separator_Control’ not found in /home/paulanto/public_html/smile/wp-content/themes/pearl-medicalguide/inc/customizer/slider.php on line 134
2. Probable cause of this I’m not able to set my header as revolution slider or edit the top bar.
I’m not making a fuss but it’s kinda urgent.
Thank you friends.
Hi there,
Your ticket has been replied and your site is working fine. As per our experience the problem on your site was the lower version of PHP.
A WordPress site requires PHP version 7.2 or greater. For more details please see this guide: https://wordpress.org/about/requirements/
Kind Regards,
Farid
Hi! I am having the same problem with revolution slider. When I try to modify any text layer, the text layer disappears in the frontend. please help. Thanks,
The text layer disappears when I make any edit…I tried just changing the background picture and the same thing happened…
Hi,
Make sure you have set those objects opacity to 1. Also, check the timelines if those are properly set.
Let me know if you still face any issue in this regard.
Thanks,
Farid
I checked everything for several hours unfortunately…I sent you an email to hello[at]pearlthemes[dot]com with the admin credentials…
Please use “Test 1” to help
Farid…Any update?
Hi there,
I have fixed the setting of that affected slide on your site and replied your ticket.
Kind Regards,
Farid
Hello
I would like to know where to find in style.css how can i do main menu wider. when i add the two language swicher in menu and menu items are more than five it does an second line.
normally i can handle but there are so many styles that i can’t find.
Hi there,
I will highly recommend you to read and follow this http://www.wpbeginner.com/wp-tutorials/basics-of-inspect-element-with-your-wordpress-site/ article to add your own styles by inspecting relevant elements.
Let me know if you still would need any help from my side.
Thanks & Regards,
Farid
Hi,
we want to change the language of the “send” button on the slider on the main page. Could you help me please.
Hi,
Please, can you provide your site URL? So that I can guide you accordingly.
Thanks,
Farid
In the import gave error Home page all unconfigured
Hi,
Sorry for the delay in reply due to holidays. I have checked your site and theme zip file was not installed properly.
I have reinstalled the theme by myself and everything is working fine now. I have replied your related ticket already. Please communicate there for any further assistance,
Thanks & Regards,
Farid
in WP Bakery I don’t see elements from your theme? What I am missing
Hi,
Please make sure you have installed and activated its Pearl Medical Framework plugin.
If you still face any issue then create a ticket on our support https://www.pearlthemes.com/support/ site and I will look at your issue.
Thanks & Regards,
PearlThemes
I cant seem to get the translation right.
-First i added Say What? And tried… but no! -Then i added PO/MO Editor, and edited themes/pearl-medicalguide/languages/pearl-medicalguide.po -Even tried copy the file to languages/themes/pearl-medicalguide.po -At last I edited the files in core..
What am i doing wrong? Im trying to translate the “no comment” line on Pearl News and the “view profile” under Pearl Doctors.
Ive edited taxonomy-doctor-department.php and (layout/doctor/common-template.php) ++ Even tired to remove the whole line..
Hi,
All VC shortcodes by this theme are coming from “Pearl Medical Framework” plugin. So those strings you would need to be translated from the “Pearl Medical Framework” plugin translation files.
If you still face any issue in this regard then create a ticket on support https://www.pearlthemes.com/support/ site and provide your site WP admin access information. I will look at your issue and debug it.
Thanks & Regards,
PearlThemes
Hi, I asked a question at support. I was asking about the Schedule Appointment button in the slider area. I responded with a picture. Really trying to get this figured out as I am supposed to go live on Monday. www.denverpaintlessdentremoval.com
Hi there,
I have replied your ticket and waiting for your response.
Thanks,
PearlThemes
Does it support multi-language?
Hi,
Thanks for your interest in MedicalGuide Theme.
Yes, this is a multilingual theme by using WPML plugin.
Kind Regards,
PearlThemes
Any other plugin ? Opensource or free?
Yes, you can use Polylang: https://wordpress.org/plugins/polylang/
Hi, I purchased the themeforest-12060334-medical wordpress theme a while back so my support has run out. However, since Google has introduced the need for an API key for all Google map plugins, the Map feature on the contact page no longer works for this theme. Do you know how to add an API key so the Google map will load on the contact page? Thank you.
Hi,
You can get Google Maps API Key from here: https://developers.google.com/maps/documentation/javascript/get-api-key
Thanks,
PearlThemes
Thank you for getting back.
Yes I have the Google maps API key but I can not find where to add it to the theme, so the map will come up on the contact page. There does not appear to be a map plugin to update, it seems to be part of the theme. Please let me know.
Thanks and Kind Regards, Louise
Hi Louise,
You can add that Google Maps API key from Appearance > Customizer > Contact Page options panel.
Let me know if you would need any further assistance from my side.
Thanks
That option is not available for the theme. Options for HealthMedical is Site Identity, Colors, Header Image, Background Image, Menus, Widgets, Static Front Page, Additional CSS
Ensure you have bought this theme that you are commenting on 
LICENSE CERTIFICATE : Envato Market Item
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: WPlook
Licensee: Louise Manner
Item Title: Medical WordPress Theme
Item URL: https://themeforest.net/item/medical-wordpress-theme/12060334Item ID: 12060334
Item Purchase Code: ef81e60c-5ef3-4c89-999e-f16c9b953484
Purchase Date: 2016-05-02 02:42:55 UTC
For any queries related to this document or license please contact Help Team via https://help.market.envato.com
Envato Pty. Ltd. (ABN 11 119 159 741) PO Box 16122, Collins Street West, VIC 8007, Australia
==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
Hi,
You have bought this theme: https://themeforest.net/item/medical-wordpress-theme/12060334
Instead of MedicalGuide WordPress Theme.
Thanks,
PearlThemes
Hi we bought this theme and install plugin contact form 7. we have problem,
When i click send button i getting error
POST http://geomedtour.com/wp-json/contact-form-7/v1/contact-forms/409/feedback 500 Internal Server Error 4ms
“NetworkError: 500 Internal Server Error – http://geomedtour.com/wp-json/contact-form-7/v1/contact-forms/409/feedback"
this._recipeManager is null
i test same form on other templates and works good.
can u help us?
thanks!!!
Hi,
Sorry for the inconvenience.
This is a technical issue. Please create a ticket on my support https://www.pearlthemes.com/support/ site and provide me your site access details. So that I can look at your issue and debug it.
Thanks & Regards,
PearlThemes
Hello, the contacts because in wordpress theme I get the message to “activate” slider revolution and the visual composer, how should I do it? The purchase code does not work in slider revolution and visual composer appears to me that I do not have licenses.
I look forward to your help, thank you.
Hi!
Thanks for buying MedicalGuide theme.
Please follow this guide: https://themeforest.net/item/medicalguide-health-and-medical-wordpress-theme/17947528/faqs/29734
Kind Regards,
PearlThemes
Hello Support,
Using this theme for a radiology clinic business.
Instead of doctors, i am using this page to display all staff members in the organization. How can I sort departments be date the department was created instead of alphabetical order?
Hi,
Please provide a link to your that page? So that I can help you accordingly.
Thanks,
PearlThemes
The website is currently not open to public. However, I have these departments: 1) Administration 2) MRI Technologist 3) Operations 4) Radiologist
That is in alphabetical order, i want Radiologist to be listed first.
Hi,
You can reorder those departments by using the following plugin.
https://wordpress.org/plugins/taxonomy-terms-order/Kind Regards,
PearlThemes
Thank you, this works perfect!
You are welcome 
Hi very beautiful theme, Does it support RTL ?
Hi,
Thank you for liking this theme. It doesn’t support RTL for the time being. However, we will add its support in the upcoming theme updates near in the future.
Kind Regards,
PearlThemes
Thank you, Send me a message when you do eyalreches@gmail.com
Okay, I will update you accordingly.
Hi, i’m having a little problem, in the pearl appointment form, when i put the email, this message apper: Server Error: WordPress mail function failed! Can you help me, why is that? and where can i fix this form, can i change the text or color? Thanks.
Hi,
Sorry for the delay due to weekend holidays.
Please make sure you have set your email address under Customizer > Appointment Page settings panel.
If that’s already set and you still face this issue then create a ticket on our support https://www.pearlthemes.com/support/ site with your site access details. We will debug the issue.
Thank you,
PearlThemes
Hello, there is no slider theme that appears on the demo content. I would appreciate your support on how to set it up. Thanks.
Hi,
Sliders ZIP files are given into the theme package to import after installing Revolution Slider plugin on your site.
Revolution slider plugin ZIP file is also included within the main theme package ZIP file.
For the import details please follow “Revolution Slider” section of the theme documentation that I have provided within that same theme package file.
If you still couldn’t figure it out then create a ticket on our support https://www.pearlthemes.com/support/ site and provide your site details. I will do it for you.
Thanks
Hello,
I have two questions:
1) I have a newsletter sign up form made by mailchimp but in the footer there are two fields and a button!If you fill the two fields and press the button, there is a new form to fill by mailchimp. How can i do it more simple? I do not want to fill twice their personal information.
2) There are three social buttons in woocommerce but they are inactive. How can i make them active?
Thanks in advance Maria
Hi Maria,
Please create a support ticket on our support https://www.pearlthemes.com/support/ site and support team will help you in this regard.
Add your site link when you create that ticket.
Thank you,
PearlThemes