53 comments found.
No Updates for SP Page Builder available. I got the information ”. If you use SP Page Builder 3, you are strongly recommended to update SP Page Builder to v3.2 or later. Otherwise, your site may be vulnerable to security threats.” per email to update: In your quickstart tempate SP PAge Builder 2.4.9 is included. But joomla doesn´t find updates zu install. How can i update “manually” to newest version?
Hello my friend !
DONE
The izitheme Team
Thank you. But you fixed my testingplattform. I will send you the new joomla login infos via siztheme@gmail.com.
Hello my friend !
DONE
— The izitheme Team
SP Page Builder Pro not installed. Need to upload demo data. When I install my own licensed version – get error:
JInstaller: :Install: Can’t find XML setup file. JInstaller: :Install: Error SQL Table ‘osapo_joom532.#__sppagebuilder’ doesn’t exist Extension Update: SQL error processing query: DB function failed with error number 1146 Table ‘osapo_joom532.#__sppagebuilder’ doesn’t exist SQL =
ALTER TABLE `#__sppagebuilder` ADD `catid` int(10) NOT NULL AFTER `published`;
Hello my friend ! Could you please send for us:
- Link your website
- Login info to your website
via siztheme@gmail.com ?
Hello my friend !
Issue http://prntscr.com/jiuokv: Did you check https://prnt.sc/jiuo4a?
Default EN was installed. SP Page builder Pro not showing up to load sample data.
Hello my friend ! You must check https://prnt.sc/jiuo4a. IT’s will install data sample for you
Installed Joomla via cPanel – then installed template. Why can’t SP PB Pro be installed separately so the demo data an be loaded like example shown for installation?
Hello my friend ! In template only included (JS, CSS, PHP Files) but we can import it for. You agree ?
Yes. The installation instructions provided shows installing demo data after SP PB Pro is installed. It won’t let me do that. Thank you.
DONE. Please check again it
I think so. No photos or menus like the sample demo are showing. Is that correct? Thanks.
Hello my friend ! I only install data sample of SP Page Builder (http://prntscr.com/jj468f). You want “Photos & Menus like the sample demo” Then you must use quickstart package
Is there any way to use that at this point, after full installation?
Hello my friend !
This is solution for you: Full installation
Does that mean I start over?
Yes my friend ! I think it’s good ideal
Can i use the database set-up that was created during the cPanel Joomla installation? Then re-upload all the extensions I did? Is that an easy process for you with having admin access??
Wondering where we left this.
Hi i installed the quickstart and the demo looks well (but without the original pictures). But no i wanted to change the slides. But the component unite revolution slide 2 gave me the error “operator not supported for strings”.
Hello my friend ! Could you please send for us:
- Link your website
- Login info to your website
via siztheme@gmail.com ?
Hello my friend ! Your issue: FIXED
Hello, i am finding it difficult to install my joomla folder, i guess the error is from my configuration file. it keeps giving me error when i go to the administrator. kindly check. f0c45def-ac85-492e-86b9-54a98fe36094
Hello my friend ! Could you please send for us cPanel info / FTP info via siztheme@gmail.com ?
Hello
we have an error when trying to update “SP Simple Portfolio” for the first time since installing the theme. Here is the error message:
Warning
JInstaller: :Install: Error SQL Unknown column 'enabled' in '#__spsimpleportfolio_items'
Extension Update: SQL error processing query: DB function failed with error number 1054
Unknown column 'enabled' in '#__spsimpleportfolio_items'
SQL =
ALTER TABLE `#__spsimpleportfolio_items` ADD `language` VARCHAR(255) NOT NULL DEFAULT '*' AFTER `enabled`;
Message
Error updating component.
Do you have any suggestions on how to fix it?
Many Thanks
Hello my friend ! Please send us Joomla administrator info via siztheme@gmail.com
It is strange because it looks like SP Simple Portfolio is no longer appearing in the Updates area, and I wonder if perhaps it was a faulty update, and Joomshaper may have revoked that particular version update. We’ll let you know if it appears again as an Extension requiring updating. have a great day and many thanks
Okay my friend ! You too.
Hi!
If I buy a regular license, can I use it first in a prototype/developer environment (private server) and then in the producion (public) site? Both the installations will have the same content, but the 1st is for testing/developing while the 2nd is the production (public) site.
Thank You! Luca
Yes my friend !
Hi again, Have you had any reports of certain iOS devices (both iMac and iPhone) that are not showing the logo for some reason? We cannot replicate the issue on any iOS devices we tested – but the client is experiencing across a number of iMac browsers (Chrome and Safari) and iPhone (Safari), a situation where the logo at the top of the website never appears no matter what they do. Have you experienced this? Do you have any recommendations?
Many thanks for all your help and advice
Hello my friend !,
In the logo select option in the template, you will get retina logo select option. select logo for retina device. Now i hope it will show (https://prnt.sc/iao0g1).
Your support is really incredible. Honestly you are the best developer for support and maintenance and we have been buying from ThemeForest for many many years. Thank you once again for your prompt help. I really appreciate it.
This definitely seems like the perfect solution!
I will test this and let you know what the client says 
Yes! This worked perfectly!! Thank you 
(I’m sorry, not sure why ThemeForest keeps making my message have such huge writing…. I didn’t format this message at all…)
Hi again, This morning we updated to Joomla 3.8.4 and it seemed to update correctly, however we immediately got this error message:
Warning JInstaller: :Install: Error SQL Duplicate entry ‘437’ for key ‘PRIMARY’ Files Update: SQL error file DB function failed with error number 1062 Duplicate entry ‘437’ for key ‘PRIMARY’ SQL =
INSERT INTO `#__extensions` (`extension_id`, `name`, `type`, `element`, `folder`, `client_id`, `enabled`, `access`, `protected`, `manifest_cache`, `params`, `custom_data`, `system_data`, `checked_out`, `checked_out_time`, `ordering`, `state`) VALUES (437, ‘plg_quickicon_joomlaupdate’, ‘plugin’, ‘joomlaupdate’, ‘quickicon’, 0, 1, 1, 1, ’’, ‘{}’, ’’, ’’, 0, ‘0000-00-00 00:00:00’, 0, 0), (438, ‘plg_quickicon_extensionupdate’, ‘plugin’, ‘extensionupdate’, ‘quickicon’, 0, 1, 1, 1, ’’, ‘{}’, ’’, ’’, 0, ‘0000-00-00 00:00:00’, 0, 0);
How do we fix this?
From what we can tell, everything seems to be okay with the site, but we are not 100% sure yet. We will keep testing everything to see if any other errors occur.
Hello my friend ! Could you please send for us login info (https://prnt.sc/hpbh35) via siztheme@gmail.com
Actually this one is okay now. A recent update to 3.8.5 went well and worked with no errors. What I did before going 3.8.4 to 3.8.5 was just to go Extensions > Manage > Database and then clicked “Fix” as there were some errors in there. And it all sorted itself out well. Just thought I would let you know how I repaired it. Thanks, have a great day.
Hello again, Just a quick question, is it possible to “collapse” sub-menu items for a Menu module set to position ‘right’? We want to have certain pages show a menu on the right position that starts at level 2 and then then end-level at “all”, but we want all levels after 2 to collapse. How can this be achieved for Desktop view? I couldn’t find it in the documentation. When we create a Menu module, and choose the start level 2 and the base item, the module on the front-end just shows a list of all menu items under the parent one after the other (and doesn’t collapse level 3 menu items into their level 2 parents) I hope this makes sense. Looking forward to your solution. Many Thanks as always
Hi again, any advise on this one? Many Thanks
Hello my friend ! This is solution for you:
- Download: https://extensions.joomla.org/extensions/extension/structure-a-navigation/menu-systems/accordeon-menu-ck/
- Document: https://www.youtube.com/watch?v=h9nl-bQkpT8
Excellent. thank you . I didn’t realise till now that actually Helix 3 doesn’t allow sub-menu accordion natively. That’s okay. The extension you suggested looks perfect. Thanks again
Hi again, Thanks again for this great theme. Just noting that we’re getting an Error when trying to visit the 404 page or any non-existent page. Instead of seeing the 404 page you coded, we see the following error: Warning: require_once(/home/######/public_html/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /home/######/public_html/templates/charityplus/error.php on line 42
We have fixed this temporarily by commenting out line 42 from your error.php – and the normal 404 page comes back now.
But this is only a temporary solution. Do you have the correct/new code snippet that should replace line 42?
This appears to be a backwards compatibility thing, and some templates have replaced it and others no. The discussions on J3.8.1 is here: https://forum.joomla.org/viewtopic.php?t=956021
Many Thanks
Hello my friend ! This is solution for you:
- Step 1: https://prnt.sc/i11uzv
- Step 2: https://prnt.sc/i11v6h
- Step 3: https://prnt.sc/i11v9u
- Step 4: https://prnt.sc/i11vh2
- Step 5: https://prnt.sc/i11vje
Excellent, thank you. We had just commented it out, but am glad to see that we can just delete it safely. Wasn’t sure if you needed us to replace it with something else (instead of commenting-out or deleting). But thank you so much for replying so quickly. The support you provide is excellent.
How do I change the system-readmore button from Donate to Read More
Hello my friend ! With https://prnt.sc/hwnloy:
- Step 1: https://prnt.sc/hwnm6y
- Step 2: https://prnt.sc/hwnmi9
With https://prnt.sc/hwnn2w:
- Step 1: https://prnt.sc/hwnn92
- Step 2: https://prnt.sc/hwnneo
- Step 3: https://prnt.sc/hwnnj2
- Step 4: https://prnt.sc/hwnntu
With https://prnt.sc/hwnoh4:
- Step 1: https://prnt.sc/hwnpao
- Step 2: https://prnt.sc/hwnpha
- Step 3: https://prnt.sc/hwnpk8
- Step 4: https://prnt.sc/hwnppj
- Step 5: https://prnt.sc/hwnpt8
With https://prnt.sc/hwnqh3:
- Step 1: https://prnt.sc/hwnr08
- Step 2: https://prnt.sc/hwnr5w
- Step 3: https://prnt.sc/hwnrfj
- Step 4: https://prnt.sc/hwnrlf
I keep getting 500 internal error when trying to install, I’ve changed all permissions but doesn’t fix
Hello my friend ! Could you please send for us cPanel info / FTP info via siztheme@gmail.com ?
Hi guys! Love the theme. You recently posted an Update (and we only just installed our new one the other day). Do you have a Changelog? Just so we can see if it is necessary for us to update to the latest version? Or if the recent changes were only J3.8.3 for QuickInstall or something like that. Cheers
Hello my friend !
- Your source => it’s latest version
- You don’t need update
Excellent, thank you !
Have a great holiday
Oh no 
It looks like your theme has problems with Joomla 3.8.3…
Purchase Code b03c3960-c90d-49ba-9eb4-7ad2b619042b – 14 Dec 2017 REGULAR LICENSE
I tried up upgrade to 3.8.3 but I now get a totally “blank” (white) backend when I try to login.
I can see the Site, but I cannot see Administrator. Sometimes I can see the login, but now when it logs in I am only presented with blank/white.
I have purchased many templates/themes and done many Joomla installs and unfortunately this has never happened to me before in this way.
Can you please assist?
Many Thanks, Daniel
Hello my friend ! Could you please send for us FTP info / cPanel info ?
Can you email me privately? Because I don’t want to post up FTP info here of course.
(I didn’t realise clicking the Support button would actually post Support-requests publicly in the Comments section. Apologies).
Although, if you can explain what the fix needs to be, I can apply it myself possibly. There is no cPanel or Plesk interface, this is just a pure linux server, and we send requests to our host to make any config changes.
So it might be quicker if you post here or email me privately what correction would need to be applied, and if there are hosting config changes to be made, I can quickly raise a support-ticket with the host here locally and get that sorted, rather than waiting.
Please email me privately so I can at least send you FTP details in the meantime.
Hello my friend ! Could you please send for us login info via siztheme@gmail.com We will check & fix your issue right now.
Thank you. I have emailed that to you now 
Phenomenal support! Thank you so much guys. That was fixed incredibly fast!
Hi there,
Purchase Code b03c3960-c90d-49ba-9eb4-7ad2b619042b – 14 Dec 2017 REGULAR LICENSE
Beautiful theme, but I just did a fresh QuickInstall, and had to update “SP Simple Portfolio” because it is out of date, but it said:
Warning JInstaller: :Install: Error SQL Unknown column ‘enabled’ in ’#__spsimpleportfolio_items’ Extension Update: SQL error processing query: DB function failed with error number 1054 Unknown column ‘enabled’ in ’#__spsimpleportfolio_items’ SQL =
ALTER TABLE `#__spsimpleportfolio_items` ADD `language` VARCHAR NOT NULL DEFAULT ’*’ AFTER `enabled`;
Message Error updating component.
What has happened here?
Kind Regards, Daniel
Thank you for the fix (via private message)
much appreciated
How do I remove the “CharityPlus – our responsive Joomla template for Charity” text from the browser title after my site’s name?
I followed the instructions above for Carol3022, it made it! Thanks!
Congratulations! Good Luck With Sale 
Do you have documentation describing how I can configure the “donate now” buttons and use them with my payment gateway plugin?
Hello my friend ! This is solution for you: https://www.joomlashack.com/docs/osdonate/start/
Thanks friend!
Quick question, I purchased an extension named JoomDonation from:
https://www.joomdonation.com/joomla-extensions/joom-donation-joomla-paypal-donation.htmlCan I use this with the Donate Buttons in your template or do I have to use the one from joomlashack?
Hello my friend !
With ticket “Can I use “JoomDonation” with the Donate Buttons in your template”: Yes
And this is solution for you:
- Step 1: Login to backend of your site
- Step 2: Access to Menu -> Main Menu (or any menu you want to add menu items to)
- Step 3: Press New button in the toolbar
- Step 4: In the Menu Item Type, click on Select button. A popup window will be displayed, on that popup window, click on jdonation, you will see different view which you can choose as you can see in the image below http://prntscr.com/hjo8tb
- Step 5: http://prntscr.com/hjoa09
- Step 6: replace https://prnt.sc/hjoack with http://prntscr.com/hjo9rn
Thank you!
It created another button below the menu. Did I do something wrong?
https://imgur.com/a/HeCvRHello my friend ! This is solution for you:
- Step 1: https://prnt.sc/hjokm9
- Step 2: https://prnt.sc/hjokxh
- Step 3: https://prnt.sc/hjol1h
I fixed it.
It does not seem to be affecting the button that is displayed as an overlay on top of the Unite Revolution Silder though.
Where do I set the link for that button?
Hello my friend ! With ticket http://prntscr.com/hjonhp:
- Step 1: https://prnt.sc/hjomw3
- Step 2: https://prnt.sc/hjomzq
- Step 3: https://prnt.sc/hjon2m
- Step 4: https://prnt.sc/hjon8q
Thank you. Last question: How do I configure the Contact Us form so it send emails to my email account?
https://imgur.com/a/qodJQHello my friend ! This is solution for you:
- Step 1: https://prnt.sc/hjop3q
- Step 2: https://prnt.sc/hjop6z
Thank you for your help! I appreciate it a lot.
I cannot access the Unite Revolution Slider 2 extension from within Joomla for some reason.
I started developing the site on a Ubuntu LAMP VM running in VMWare Workstation 12 and then exported the .sql file and /var/www/html/ and uploaded it to my production server.
After I did this I noticed that cPanel was using a different directory structure: .../public_html so I had to go in and modify configuration.php to fix those issues.
That resolved those other issues, but I just recently noticed that I cannot access the controls for Unite Revolution Slider 2. It works fine on the front end, but I cannot access the back end for it. I am wondering if has something to do with moving it from my development server to the production server.
Here are screenshots. From the error I receive, it appears to be related to a PHP version error, but I’m not really sure if it is that or from moving it. https://imgur.com/a/6hDpgHello my friend ! What Version of PHP Are You Using?
7.1
Okay my friend ! WE are testing it on PHP 7.x
Thanks. If I give you credentials will you log in and see if you can determine why it is not letting me access the back end for Unite Revolution Slider 2?
I fixed it. I rolled back to PHP 7.0 and it works again.
I need to change the background-color of the header and footer. I tried to change it in the Extensions>Template>Styles>Presets settings but the only changes that would take effect were the button colors. Any other color changes I made and saved would not take effect.
I spoke with on of the people from JoomShaper and he said that I have to override the preset and use custom css. I don’t have a problem doing that but I just need to know where I can enter that for the header and footer.
Thank you
Hello my friend ! This is solution for “How to change the background-color of the footer”:
- Step 1: http://prntscr.com/hcra1q
- Step 2: http://prntscr.com/hcrakx
- Step 3: http://prntscr.com/hcray3
- Step 4: http://prntscr.com/hcrb8o
- Step 5: http://prntscr.com/hcrbie
- Step 6: http://prntscr.com/hcrboa
And This is solution for “How to change the background-color of the header”:
- Step 1: http://prntscr.com/hcra1q
- Step 2: http://prntscr.com/hcrdwb
- Step 3: Download file https://raw.githubusercontent.com/saihoai/charityplus/master/template.less
- Step 4: backup file http://prntscr.com/hcrf2c
- Step 5: replace http://prntscr.com/hcrf2c by https://raw.githubusercontent.com/saihoai/charityplus/master/template.less
- Step 6: http://prntscr.com/hcrgcf
- Step 7: http://prntscr.com/hcrgle
- Step 8: http://prntscr.com/hcrgrx
Thank you!
One more question: I want to set the header to #334185 Where in the less file do I set the header to #334185?
Hello my friend ! This is solution for you:
- Step 1: https://prnt.sc/hcrpvq
- Step 2: https://prnt.sc/hcrq08
- Step 3: https://prnt.sc/hcrr7m
- Step 4: https://prnt.sc/hcrrc5
CSS
#sp-header.style-1,
#sp-header.menu-fixed { background: #334185!important; }
I figured it out. Never-mind. Thank you for your support
I am trying to change the browser title for my home page, but it is not working. All of my other pages have the appropriate browser title.
Here are screen shots of the problem page and the menu settings. https://imgur.com/a/QqsIMHello my friend ! This is solution for you:
- Step 1: https://prnt.sc/hct6f6
- Step 2: https://prnt.sc/hct6o7
- Step 3: https://prnt.sc/hct6ws
Thanks friend!