205 comments found.
All of my add to cart buttons have vanished And my wishlist function isn’t working correctly
I have two buttons next to prices one has a heart however the other icon isnt showing anything.
Next two reviews underneath products there is a custom tab how can I make that disappear.
Hi nrsglamour,
About the Add to cart button, please go to Theme Optons > WooCommerce tab. You check the Enable Catalog Mode option. If it is enabled, please disable it.
About the custom tab, you go to Theme Options > Product Details tab. You find the Product Custom Tab option and disable it.
About the wishlist function, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin account and explain more about your issue. Our support team will help you check it.
Best regards,
HELLO, the instagram widget gives me the following error: Instagram has returned invalid data. You can see the error on this page: https://www.nutricioncanarias.com/blog/
Hi bertux77,
Because Instagram has updated their data structure. We will update this widget in the next update. You can open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will update it for you first.
Best regards,
Hi, I add product deal slider on my home page on template HOME-BAG. But it’s not working. what to do now?
Hi harjai394,
You might not set Sale price dates for your discounted products. Please read this article https://skygroup.ticksy.com/article/11279/.
Best regards,
I am using header 9 and Home-Bag template, but logo is not visible in the header 9.
Hi harjai394,
With header layout #9, you need to directly add logo to your menu. Please read our documentation http://demo.theme-sky.com/documentation/sanzo/#menu.
Best regards,
Hi, Thank for the reply. And I got the solution. One thing I want to know how to remove wishlist icon and cart icon from the menu. And how I get the full width in product detail page as well as in category page.
Hi harjai394,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you.
Best regards,
The theme’s language/currency display messed up with the demo data imported. Basically the language/currency does not display or does not align in the center (footer language) when using wpml. Could you go ahead and adjust it for me?
thanks,
—Shenghua
Hi Shenghua,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Imported demo data and then installed wpml, but got the weird display of language and currency. Currency display is empty and language is spread horizonly
Hi halcoolllc,
You go to WPML > Languages and enable the Custom language switchers option. Then, you click the Customize button and change its layout to vertical.
About currency, you install the WooCommerce Multilingual plugin. You will be able to add your currencies.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi, is it possible to change the size of cart icon on header and make header stick while user scroll? (is it built in or need 3rd party plugins?) thanks
Hi YG_Jit,
We can give you the custom css to change the size of cart icon.
About the sticky header, it is built in our theme. You scroll down to middle. Then, you scroll to top. You will see it. We hide the sticky header when scrolling down because this will help user see more page content. We can also help you disable this feature by adding the custom css.
Best regards,
hello i need help with changing the top bar info and footer info on this theme
Hi DaxD01,
About the top header, you go to Theme Options > Header tab. You change the content of the Header Contact Information field.
About footer, you go to Footer Blocks and change your footer content in there. Please read our documentation http://demo.theme-sky.com/documentation/sanzo/#footer.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
can’t upload the theme into wordpress with sanzo.zip file
Hi angieyap,
Please check your maximum file upload size. If it is small, please increase it. Please read this article http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/. If you still can not upload the theme, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
the store page looks messed up.
https://www.uozawa.com/store/footcare/Please let me know where I can adjust the layout or scheme.
Thanks,
—Shenghua
Hi Shenghua,
You go to Dokan > Settings > General. You disable the Enable Store Sidebar From Theme option. It will use the sidebar of Dokan. If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
the store page looks messed up.
https://www.uozawa.com/store/footcare/Please let me know where I can adjust the layout or scheme.
Thanks,
—Shenghua
Hi Shenghua,
You go to Dokan > Settings > General. You disable the Enable Store Sidebar From Theme option. It will use the sidebar of Dokan. If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
my install is failing because it says the style.cess file isnt there
Hi DaxD01,
Because you install the package which contains All files & documentation. Please read this article https://help.market.envato.com/hc/en-us/articles/202821510.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
the default layout (supermarket 1?) does not show the top menu per description. Is there anywhere we need to configure to make it work?
Hi halcoolllc,
Please open a ticket here https://skygroup.ticksy.com/, explain more about this or give us some screenshots. Our support team will help you.
Best regards,
the theme has js error with font.googleips.com. How can I fix it? Please let me know your email so I can share you with the error screenshoot. Thanks. —Shenghua
Hi Shenghua,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello can you please provide support for Woocommerce 3.2.6. I’m experiencing a broken photo gallery and my lightbox has gone missing after upgrading to WooCommerce 3.0 .Thanks from Bermuda
Hi bermyzon,
Because you are using an old theme version. The current theme version (1.1.1) is compatible with WooCommerce 3.2.6. So please update the theme. For more information about updating the theme and the related plugins, please read our documentation http://demo.theme-sky.com/documentation/sanzo/#updating-the-theme. Please don’t forget to clear caches after updating.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, is this theme compatible with the Dokan plugin? Also, is it possible to login to view it from the backend?
Hi AntonG76,
Thank you for interesting in our theme!
Yes, our theme is compatible with the Dokan plugin. You can check the following screenshots https://prnt.sc/htn496, https://prnt.sc/htn4a2, https://prnt.sc/htn4cx.
Best regards,
Awesome and thank you. I have another question. I plan on using this theme and the Dokan plugin to create a multi vendor site (obviously). Is there a way to allow sellers to choose their own homepage layout by preference aside from the layout that I will choose for myself? Sellers will have different niches.
Hi AntonG76,
Unfortunately, Dokan does not provide this option.
Best regards,
hi
Hi suwiwat2016,
If you need help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you.
Best regards,
Dear Sir,
can you please advise me about one more woocommerce funcionality. We need a plugin that will allow us to divide our shop items in different discount groups, and abillity to set different discount percentage for every discount group based by different customer.
Example:
I have a product in group 1 and product in group 2. I would like to set a group of customers who would have 15% discount for group 1 and 5% discount for group 2, but I want to have an ability to make 10% discount for both groups for second customer groups.
I hope you understand it. 
Do you maybe have something like that?
Hi nikolasus,
You can check the following plugins:
https://docs.woocommerce.com/document/woocommerce-dynamic-pricing/
https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279
If you need more information about these plugins, please contact plugin author.
Best regards,
I changed the header contact info but its not updating in the font end
Hi lubutterfly,
Please try clearing the following caches if you have: hosting cache, caching plugin, browser cache and CDN. After clearing caches, if it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Hy, i have question about speed in woocommerce, i use your thema , and live search product is very slow… how can i get a higher search speed ?
Hi nikolasus,
Live product search uses WP Ajax. So its speed depends on hosting performance, number of products, ... You can disable Ajax Search in Theme Options > WooCommerce tab and try using this plugin https://wordpress.org/plugins/instantsearch-for-woocommerce/. With this plugin, your products information will be cached on a super hosting. So search will be fast.
Best regards,
