Hello,
this problem is caused by wrong file permissions.

Depending on the security configuration of your Web server the recommended default permissions are:

* 755 for directories
* 644 for files

More here https://docs.joomla.org/Verifying_permissions

If you send me access details to your hosting panel via support@42theme.com, I will fix the problems as quickly as possible.

Hello, thanks for the quick response! I changed the permissions of the files and directories and even though it prompts me to go through the akeeba backup site restoration the process is still broken.

I will send over details of my hosting panel so you can see for yourself.

Hello dear customer

Everything is a little more complicated than it seems at first glance.
The latest version of the Quix page builder requires PHP 7 or higer. You can still use the old version of Quix builder 1.8.1 and work on PHP 5.6
We recommend that you ask your hosting provider to enable PHP 7 for your site. The next versions of Joomla will not work with PHP 5.6. And it’s reasonablehttp://php.net/supported-versions.php

Best Regards 42Theme

Hello,

Yes, inside archive you will find Quickstart https://goo.gl/Yzg2Mp

quickstart did not work

Hello,

Please describe the problem in more detail. Do you get an error message?
To receive a response more quickly, write to support@42theme.com

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