91 comments found.
Hey guys, the essential grid with the alias “programs” wasn’t imported on the demo content installation. Do I need to do an extra setep to get it?
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
Hello there is also a gallery section?
Hello,
Yes, our theme included gallery. We are using Essential Grid plugin for this functionality.
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com, feel free to contact the support operator directly via email at tony@themerex.net. We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards.
Hi,
We have a bug with the booking plugin on your theme :
When someone clicks on forgot password, the email that comes through does not show the entire reset url. From the following code, it leaves out “key=$key…” : $message .= ‘(’ . network_site_url(“wp-login.php?action=rp&key=$key&login=” . rawurlencode($user_login), ‘login’) . “)\r\n”;
Can you fix it ?
Thanks
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
Where can I change the marker icon on the google map?
Hello,
Please submit a ticket to our support system and we will provide you with instructions.
pre-purchase question: can the menu be stretched to fit the entire width of the screen?or is it fixed in that box?
Hello,
Thank you for your interest in our theme.
Unfortunately by default our theme does not offer such option. You will be able to stretch menu if you edit CSS code.
can the header be stretched to fit the screen?
Hello,
Thank you for your interest in our theme.
This is maximum width of the header for this theme and to make it wider you will need to edit css files.
From where does TRX_CONTACT_FORM get the send to email address? I would like it to send to an email different from the site administrator.
Hello,
You can change this address in Theme Options > Contact info section.
Hey, is it possible to see the attendees which book an appointment ?
Hello,
Yes, you will be able to see the list of attendees in the admin panel.
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email tony@themerex.net
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occured for reasons beyond our control. Please take our apologies for any inconvenience caused.
Hi, interested in buying your theme. One question before purchasing. Is there a way to have 2 different logos ? One in normal way, and the second when the top menu is fixed when scrolling the page and in responsive mode ? Let me know asap
Hello,
Thank you for your interest in our theme.
You can set different logos for fixed and for basic menu but unfortunately there is no option to set specific logo for mobile version.
Also you can sett different logos for different pages.
Can’t you add it or help me do to this in css if i buy your theme ?
I am looking to remove the register bassoon in the schedule. is that possible.
sorry that was supposed to be register button
Hello,
Please submit a ticket to our support system and specify do you want to completely disable register functionality or just hide the button.
Hello! Like this theme, but google pagespeed insight show poor results https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fironfit.ancorathemes.com%2F&tab=mobile
Do you planning to upgrade the theme?
Hello,
As you can see our demo works fast and we uploaded high quality images for better look of the demo.
Is this theme compatible with Wodify?
Hello,
Unfortunately we don’t guarantee theme full compatibility with third party plugins as they were not tested together. Each third party plugin has custom scripts which can cause compatibility conflict with the theme.
team order Alphabetcly not working… never ascending… only descending… where can i translate the SIGN UP text button newsletter????
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our support system and provide us with your admin panel login info and we will check the issue.
the support system show only 3 itens… pre sale, astoria and limo… not iron fit…
Submit a ticket to presales section and attach your purchase id to the ticket.
Is it possible to create content rows with parallax background?
Hello,
Yes you can create such rows.
Thank you. I forgot one question: Is Visual Composer included? If no, is the theme compatible with SiteOrigin Page Builder?
You are welcome! Visual Composer is included in the package.
Hello, I have purchased and having issues with google API please assist. Thank you
Hello,
Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: http://googlegeodeve...-to-google.html This feature has been integrated into each theme update. So the steps below will help you to get rid of the error and make the map work on your website:
1. Make sure you use the most recent theme version. Check the ‘Change log’ section on the theme description page to find out about the last version release.
2. Generate the Google Map API key following this link https://developers.g...t-api-key?hl=en
Make sure you added http:// before the URL.
3. Navigate to Theme Options – Service section in your admin, add the key into the Google Map API key field and click ‘Save Options’. With that done, if the API key is generated properly, you will see the map working on the site.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
do you happen to have this theme in a “light” version, so instead of black background its white? thanks for responding
Hello,
Thank you for your interest in our theme.
We supply theme with different colours schemes but all they have dark backgrounds which you can change.
