153 comments found.
sir i want to change header . first top menu second logo and name third main menu plz check attach file
I don’t know how to get help from you guys. The contact page on your website doesn’t work, there is no way to register in order to create a ticket, your forum is not helpful and you don’t provide support by email. I left a message on your chat. I just don’t know what else to do to get your support. So far, it’s been a bad experience with you.
Hi mate,
Thanks for contacting us!
You can send your problem via our support email: support@kopasoft.com.
Thanks a lot, KopaTheme.
Guys, I’m in a hurry, yesterday I sent 9 emails asking for help and I couldn’t get any response so far, I appreciate if you could help me today, because today is Friday I think you won’t do that on Saturday. Some pages are missing and I need them to finish the project. I also sent you the layout I need to reproduce. I think my questions are simple but for the first time I have no clue how to work on a WP theme and I really need a support.
Hi mate,
We have received all of your 9 emails. Our developers are solving them. And we’ll answer you as soon as possible!
Thanks a lot for being patient!
All the best, Kopatheme Team.
Hello!
I purchased your theme “Upside” (17-8-18)
I installed the theme successfully but
I Can not Install demo file.
showed me —some file are missing.- “Sorry there has been an error. these does not has been to be a WXR file, missing/invalid WXR version number”
How can I solve this problem? Would you please help me!
Hi mate,
Thanks for contacting us! Your problem has been solved. Just let us know if there’re any problems.
All the best, KopaTheme.
hello sir i need a help plz check a screen shot. i want header logo in right site and nav menu in left side, it is possible. how?
Hi mate,
Thanks for contacting us! About your problem, I did not see any screenshot. Could you please provide me more details about this (such as url link,etc.) so I can help you to resolve this issue? Btw, you can send the information via this email: support@kopasoft.com.
Thanks a lot, KopaTheme.
plz check ur mail
plz check ur mail its urgant
Hello,
I’m not sure where to go for this as the support page seems to be down.
I’m curious as to how to remove the page header from a blog post?
http://www.ulc.com.sg/8-ways-improve-speaking-without-speaking-partner/Even when clicking on the “remove page title” and “remove breadcrumb”, it is still there. I’m no good with custom CSS, but would be willing to try.
Thanks for your help!
Hi mate,
Thanks for contacting us! I have received your request and supported your via your email!
Best, KopaTheme.
hi how to get WPBakery Visual Composer a license key
Hi mate,
Thanks for your purchasing!
To get WPBakery Visual Composer license key, you have to go WPBakery website to buy it.
Best, KopaTheme Team.
How to reach your support? The link provided no longer accessible.
Hi mate,
Thanks for your contacting! You can contact us via our support email: support@kopasoft.com
Best, KopaTheme Team
Hi there, I like your theme for a project I’m working on for a client of mine. I wanted to know if this theme is compatible with charity donation plugin like Give and/or Charitable. Thanks, Tosin
Hello,
Thank you for letting us know that you love our Upside WP theme.
We have checked the compatibility between Upside theme and the mentioned plugins and would like to inform you that they are compatible.
Hope Upside WP theme will be picked up for your project.
Please feel free to contact us if you have any other question.
Kind Regards, Kopatheme Support Team
Hello,
i noticed on the mobile view there is a burger menu and “menu” text link. Can this be all under one menu?
Hi there,
Thank you for your interest in our Upside WP theme.
You can group all menus by add item of icon menu (burger menu) to mobile menu. (Appearance > Menus)
To remove burger menu, add following code to Appearance > Editor > Stylesheet (style.css)
@media screen and (max-width: 767px) {
.top-main-nav-mobile {display: none !important;}}
Hope it works well.
Thanks & Best Regards,
Kopatheme Support Team
Thanks for the support!
how to install slider
Hello,
Please click the following link for detailed instructions about Revolution Slider installation: https://www.themepunch.com/revsliderjquery-doc/slider-revolution-jquery-5-x-documentation/ .
Hope everything goes well.
Best Regards, Kopatheme Support Team
I am trying to install demo content but its long time loading then show time out error. Though our server max execution time 300 but show that’s kind of error.
Hello,
Please check your tickets and give us the required information so that we can help to fix.
Hope to hear from you soon
Thanks & Best Regards, Kopatheme Support Team
Slow respond, please check your email
I’ve been waiting for your response for 6 days and nothing. I sent several tickets. I cannot wait any longer, so I had to buy another theme.
This is not the service I was expecting from you, so I want my money back 100%, how is the refund process?
Hello,
Thanks very much for purchasing our Upside WP theme.
We are so sorry for the inconvenience you have experienced. There has been a national holiday and we took several days off. Our technical team has been informed of your case and would like to take a look if you still need help. We really hope that you can give us a chance to help and make up for your waiting. Besides, we also would like to offer you a huge discount for next purchases.
Hope you understand and consider the issue
Thank you for your cooperation and patience
Best Regards,
Kopatheme Support Team
I have been waiting almost for 2 weeks and nothing with your attention, everything goes the same, I have never received support since the beginning, the theme does not work, I definitely NEED MY MONEY BACK, when I will see reflected in my bank statement?
I sent many many tickets and NO ONE ANSWERS, it makes me very worried about this situation, I need a response now
Hello,
We would like to confirm once more time that we had a national days and thus took several days off, which was the reason why we could not provide you with instantaneous help. However, it does not mean we do not or do not want to support. We just hope that you understand this.
As regards your case, we will inform our sales team and give you a response in tickets.
Thanks & Best Regards, Kopatheme Support Team
Are you still in your “national days off”? It’s been more than 3 weeks since I’ve been waiting for your attention and still nothing. Waiting for more than 3 weeks is not a reasonable time. I will not wait any longer, I strongly demand the return of my money as soon as possible. I’ve sent a lot of tickets and you just ignore them. According to Themeforest policies I am in my total right to ask for the refund of my money because the theme does not work and because of your unpleasant attention.
Hi,
It was our mistake and we are so sorry for that. We have replied you in the ticket. Hope you read and reply soon. Sorry for keeping you waiting and thank you for your patience
Best Regards, Kopatheme Support Team
Still waiting!!!
Hi, ive set this theme up in the kidhouse demo however the icon part of the menus isnt showing. I’ve enabled it in screen options but I cant add any icons to any of the menu items.
Hello,
Thanks very much for contacting us
In order for us to help, please go to https://kopasoft.zendesk.com/hc/en-us to open a ticket and send us the link and login credential of your site.
Hope to hear from you soon
Best Regards,
Kopatheme Support Team
i cant find the demo-data.xml file in the download…Just bought the theme..kindly help asap
Please could you reply, i have an ultimatum for my proposed client the demo-data.xml file isnt in the downloaded files
This URL: wp-admin/themes.php?page=kopa-framework&tab=backup-manager Isnt working. Error states that “Sorry, you are not allowed to access this page”
Extract demo-data zip file of skin that you selected.
6. Import demo-data (xml file) by use plugin “WordPress Importer”.
7. Import Theme options (json file) by go to page wp-admin/themes.php?page=kopa-framework&tab=backup-manager tab “Import/Export”.
Hello,
Thanks very much for contacting us.
We have replied your ticket already. Please kindly re-check it and see whether there is anything we can do to help. Normally, our download package will include demo data (consisting of .xml, .json, .wie files). If you haven’t found them, please contact us for appropriate solution.
Best Regards,
Kopatheme Support Team
Good morning, there is a bug in the education template. In the single backend event, in the speaker checkbox, ten speakers are displayed, even if those created are more than 10. How can this solve the problem and find in the checkbox the complete list of all speakers?
Hi, I am trying to import kidhouse demo from the .xml provided but it throws me an error “Error 500 – Internal Server Error”..looks like their is some issue with the demo file extract…can you provide me the fresh .xml file for kidhouse..
Thanks,
Hello, would you mind going to https://kopasoft.zendesk.com/hc/en-us and share your login credential so that we can help you check it?
posted!!!
My website just went blank and its from the theme. I have not done anything to it yet all blank only the admin side works edugateglobal.com
Hi JDieudonne, We see that you sent your requirement to Zendek so we have responded in Zendek, please follow on that.
Thanks!
Hello, how am I able to sort the Member List? We would like it to show up in an alphabetical order.
Regards
Hello. Currently, Our theme do not have this feature . We are planing to update on next week. Thank you so much.
Hi, could you tell me how I can sort my event grid page ascending according to the date of event? This way my visitors can see the event that is soonest first and so on.
Hi. Currently, Our theme do not have this feature . We plan to update it next week. I’m very happy if you can wait. Thank you so much.
Looks like the theme is not giving any more updates for the Visual composer – can you guys verify?
When you bought the theme, whenever there are new version of Visual composer. We will send it for you.
Whenever there are update for VS, we will send it for you.
