Discussion on Native - Stylish Multi-Purpose Creative WP Theme

Discussion on Native - Stylish Multi-Purpose Creative WP Theme

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1743 comments found.

Hi,
I was checking your theme and everything seems perfect except cart and checkout pages. They are not responsive. Cart page is not responsive after “Apply Coupon” button (http://prntscr.com/hygdza) and checkout page is not at all responsive (http://prntscr.com/hygeaz). Please let me know if this is optional or this issue can’t be solved.

Thanks

Hello Rvisiondelhi!

Thank you for your attention to our theme!

Thank you for the information provided as well as for the screenshots. We’ll add the issue to our to do list to implement in future theme updates.
The issue can be solved, in case you need more information could you please contact us via this form.

Best regards,
DFD Support Team

Hello,

Is it possible to cancel the purchase? I found the theme heavy and every time I tried to install the demo gave error, did a partial install only.

Thank you

Hello Cesarlopesmx!

Could you please submit a ticket in our support center. Could you please let us check the site and demo installation errors.

Best regards,
DFD Support Team

Yesterday and today I have attempted to get on the support site. When I registered I was unable to get on with the user/password combo and requested two times to have a new password sent to me. Nothing both times.

Same thing today.. I attempted to log in and am getting a flag for incorrect information, yet when I try to (re) register it states that there is an account already open. Please help me.

Hello Elgeen!

In case you haven’t got emails could you please contact us via this form.

Best regards,
DFD Support Team

Hi, on our website we have mostly news set as Link Post. But I can’t set it that way, that the link from your “Blog posts” widget would link directly to the link. It links to the post itself – which we don’t want to. We’d like to link (some) posts to the external links. Is there a way to do that?

Another issue is excerpt length. I’d like to have custom excerpts but no matter what I do – they remain the same length.

Thanks in advance.

Hello Kofetartca!

Could you please submit a ticket in our support center. Please email us the link to your blog page as well.

Best regards,
DFD Support Team

Hi,

Wordfence has just warned me that the “SMK Sidebar Generator” plugin appears to be abandoned.

“This scan result means that a plugin has not been updated in 2 years or more. This can be a problem, since it means the plugin author has not made any changes for a long period of time. Sometimes that means it won’t be fully compatible with newer WordPress versions, reported bugs may not be fixed, and new security issues might not be addressed.

The scan result also shows if this plugin has a known security issue that has not been fixed. If that is the case, it is recommended that you remove the plugin as soon as possible, and replace it with a different plugin if you need the same functionality.”

SMK Sidebar Generator (updated 12/01/2015, tested to WP 4.1.21).

Can I delete the plugin?

Thank you.

Hello Josemariapaban!

SMK Sidebar Generator is used for the sidebars creating in the theme. You may delete it if you are not going to display sidebars on your site.
This plugin is included to the theme and it’s compatible with the current version of the WordPress.
In case you need some more details please submit a ticket in our support center.

Best regards,
DFD Support Team

theme hangs constantly

It is not possible to go to the main page of the site when clicking on the logo from the open post or page

help me plese!

i write to support, thank you

but i don’t see where is my ticket, and where i can see answer on my ticket?

Radnyk, we have got your request and email you back as soon as possible. The response you will get via email.

Best regards,
DFD Support Team

Hello,

I need Your help with some issues in my website.

We’ve instaled the Native theme, a pretty good template by the way, and we are using the theme resources very well. We found a issue in the Single Post page configuration (dfd-native\inc\loop\posts\post_single.php, dfd-native\inc\loop\posts\post.php and dependents of that pages). We chose not to use the fullwidth banner for opening the article, where it is located the

Title of the Page

. However, by disabling that part of the layout, the algorithm uses

tag to show the title of the articles, when it should be

. We do not want to edit the templatePHP code, because in this way, we will not lose the theme updates. I hope that you can help us.

Best Regards.

Hello Anaddeo!

Thank you for the attention to our theme!
Could you please submit a ticket in our support center. Please provide us with the link to the page in questioning and some more details about the result you’d like to have.

Best regards,
DFD Support Team

I have attempted to open my account at http://support.dfd.name/wp-login.php and am having problems. I also tried two times to have a new password sent to elgenth@hotmail.com and it has been about one hour and have not seen anything.

Can you help me create this account as I do have some preliminary questions. Thank you. Elizabeth Genther, Themforeset.net ID is Elgeen.

Hello Elgeen!

Could you please check your junk mail folder?
In case you haven’t got emails could you please contact us via this form.

Best regards,
DFD Support Team

Hey, for some reason the sticky header has a transparent background no matter what color I chose from the settings.

Can you help me?

Thanks! Chris

Hello Chris!

Please submit a ticket in our support center. Please provide us with the site URL and WP access details for checking the sticky header’s background.

Best regards,
DFD Support Team

Just installed Native, and started working. Backend is really slow, especially the customizer (in comparison to other themes I used so far also with backend WPBakery). Is there anything I can do to improve backend speed? I am already on the highest level with Hoster Siteground, and I am a bit in sorrow with that low speed despite only a bit demo content with the installation…

Hello Vallered!

Please submit a ticket in our support center. Please provide us with the site URL and WP access details for checking the site’s backend.

Best regards,
DFD Support Team

I have installed your updated theme but it is showing problem while installing the plugins. It is showing the error like you need the higher version of the plugin to install the plugin. Please Check.

Hello Mailannie!

Please submit a ticket in our support center. Please provide us with the site URL and WP access details for checking the plugin’s installation.

Best regards,
DFD Support Team

hello – i an unable to edit any of my headers. when i click nothing happens. please help me. thank you.

Hello Netgeekzcayman!

Please submit a ticket in our support center. Please provide us with the site URL and WP access details for checking the issue.

Best regards,
DFD Support Team

hi – thank you for your reply. I have created a ticket and supplied info as requested.

Netgeekzcayman, thank you for the information. We’ll email you back ASAP.

Best regards,
DFD Support Team

quick pre-sale question:

Can I use SVGs in your amazing image layer module?

Cheers!

Hello Xdexx!

The module allows using the SVGs, however, you will need to use the plugin for uploading the SVGs on your site.

Best regards,
DFD Support Team

Hello. I have the following questions for you. 1. Questions on the filter in the portfolio. Landing page https://b-plan.kz/nash-opyt/ The problem is this. When you click on a filter element, for example, “Light industry”, the portfolio elements are filtered only within one page. And I need the filter to give out all the elements in the category “Light industry” on all pages http://prntscr.com/hvmco5 2. I would like from a footer, for example, when clicking on “Production” or “Plant Growing”, I went to the page “Our Experience” on the filter “Production” or “Plant Growing” and so on

Please submit a ticket in our support center. We’ll check what can be done to get the result you need.

Best regards,
DFD Support Team

Ivan, as we already let you know the portfolio Sort panel does not work the way you have requested. The financial questions are managed by Envato support so you need to contact Envato team.

This is the answer of the support service. I require a refund for the template, since it can not function as I need it.

Ivan, you have got to theme’s support service again. We are the theme’s author team. Please contact the Envato team.

Best regards,
DFD Support Team

I’m building a website with your theme and I just ran into a problem. I’m using the default module of WPBakery Visual Composer called ‘Post Grid’ to display my posts. In my posts I use a lot of custom fields, of which some have to be displayed in the post grid. I’ve managed to accomplish almost all of my tasks, except one: I need to show the value of a custom field (the value is different in every post) instead of the default “Read more” read more text. I know I can change the text to a different one in Grid Builder, but it’s not what I need to achieve. Every button has to have a different text, which is written in the custom field input when creating that post. For the custom fields I’m using ACF plugin. Maybe you guys have any idea where can I find that button’s html code in page builders source code? At which file that line of code is sitting? Or maybe you could suggest another solution? Any help is appreciated!

Hello Zalvaris008!

Please submit a ticket in our support center. Please provide us with the link to the page in questioning as well. We’ll check what can be done.

Best regards,
DFD Support Team

How to use [WPBakery page builder] in Woocommerce [Product short description] module

Hello Wings_Li!

Please submit a ticket in our support center.
Our team will provide you with the information requested.

Best regards, DFD Support Team

I know my support has expired, but I found a serious bug with the mobile header.

Not sure if it’s only header style 1, but that’s what I’m using. I’m also using Chrome but haven’t tested on other browsers.

On a mobile device, go to any page other than the homepage. Slowly scroll down until the header changes to dark/transparent. The whole header starts to spas out. I can provide a recording if needed. I tested this issue with your theme demo and it does it as well. Here is the link: http://nativewptheme.net/pages/

Hello JohnsonDesignCo!

Thank you for the information!
Could you please contact us via this form. The video with the issue would be great.

Best regards, DFD Support Team

Hello, if we purcase the the theme “Native – Powerful Startup Development Tool ” please do you provide the full unminified source code of the included JS files specially this:

http://nativewptheme.net/twenty_second/wp-content/themes/dfd_native/assets/js/plugins.min.js

We want to customize the google map and popups

ByKate

ByKate Author Team

Hello SquadCC!

Thank you for your attention to our theme! As for your question, the js files are included in both versions, uncompressed and minified.

Best regards, DFD Support Team

hello and thanks for your great theme . sorry does it support AMP ? is it possible that we use Ajax login and sign UP for Responsive and mobile Mode ? thanks a lot

ByKate

ByKate Author Team

Hello alivez!

Thank you for your attention to our theme!
As for your question we have not tested the requested plugins with our theme, we cannot be sure about their compatibility with our theme.
We can create test user for you to test our theme from inside before purchasing. Please let us know about it and contact us via this form.

Best regards, DFD Support Team

Hello,

I’m trying to build a website with your theme, and I ran into a small problem. In visual composer elements box I can’t seem to find any default elements (for example WP Search, Media Grid, Post Grid, etc). The one I’m looking for is “Post Grid”. I need to add my blog posts with a “load more” button, but without post grid I can’t accomplish this. How do I enable it? I tried to look into VisualComposer plugin, your theme’s plugin pack, theme files, but couldn’t find anything. Here’s a screenshot of visual composer from your theme (which is missing “Post Grid” element): https://imgur.com/a/4TPEg and a second screenshot of what element I’m looking for: https://imgur.com/a/lRzEP

Waiting for your reply.

Best wishes, Zilvinas

ByKate

ByKate Author Team

Hello Zilvinas!

Please check if the default VC modules are enabled in theme options > general > Default Visual Composer modules.
In case our help is needed, please let us know and submit submit a ticket in our support center.
Our team will check the issue for you.

Best regards, DFD Support Team

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