314 comments found.
Hi I need to delete the acces to the ·log out and ·my profile, to the top bar to the right.
And i need to delete the info down the post, i let you a video to make it clear.
https://www.useloom.com/share/dcd03381acab41d29962e3e0126d151dAnother thing happens when i inspect teh page the logo change, from my logo to whistle logo
https://www.useloom.com/share/d8e822a589e342038ed736f8f9686e3cHi.,
We have made changes as per your need.
Regards., DesignThemes Support.
Thank you
i want to elimante this aswell:
https://www.useloom.com/share/2aa4cfb9147940c8b4c4516ae7cefdd2Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Whistle Options > General > Misc > there you can change the mobile number and text.
.blog-entry .entry-metadata { display: none; }
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
U said U Will Support To install Dummy Content Through FTP and Admin . Where i want to send u .
Hi Innovatorsittech.,
Please mail us your site credentials (WordPress admin & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the demo contents for you.
Regards., DesignThemes Support.
Thank You SO much I will Send u
Hi Support Team ,I want to built a Arena Web Site For Indore Games . When any Customer Booked the slot for Indoor Games means , They want to Send a text Message Immediately and after Before 1 day , And vendor also update their products (Games) , Create a Tournament Blog for registration , Tournaments Alerts and Tournament Updates . Payment Summary , Auto Location Update from Register Member for Admin (Manager).
is it possible in this Theme. Can u Support to me to built these all requirements ?
Hi Innovatorsittech.,
Sorry but we do not have those options in our theme.
Regards., DesignThemes Support.
Can I have rights to edit & Add my personal Requirement in your theme , after buying Regular Licence.
Hi Innovatorsittech.,
Yes once you purchase the license, you have the right to edit the theme as per your needs.
Regards., DesignThemes Support.
is it possible to install payment gateway in this theme?
Hi Innovatorsittech.,
We have already integrated woocommerce plugin in our theme and hence you can use the payment gateways that are supported by woocommerce plugin.
Regards., DesignThemes Support.
can u give any refer site design by ur theme about payment gateway?
Hi.,
Thank you for your interest on our theme.
As of now we don’t have any reference site.
Regards., DesignThemes Support.
Hi in the event sections in the link to the list doesn’t work.
http://www.cnsallent.com/events/llista/?tribe-bar-date=2018-03-01can you have a look?
Hi.,
The issue has been resolved. You have entered the wrong URL,
Your Events List URL : http://www.cnsallent.com/esdeveniments/llista/
Regards., DesignThemes Support.
Hi i still i have problems with the position and teh albel on the map, is to high and it must be center, can you helpem to fix it?
Hi.,
Did you refer like this https://snag.gy/6TYz2R.jpg ?
We have made changes as per your need.
Refer : https://snag.gy/6TYz2R.jpg
Fix : https://snag.gy/sKLrq9.jpg
Note:
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
it pretty good, but i want to eliminate the empty space in the top of the label
Hi.,
Thank you for Contacting us.
We have made changes as per your need.
Refer : http://prntscr.com/ink4i1
Fix : http://prntscr.com/ink4ul
Regards., DesignThemes Support.
it’s perfect thank you.
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Rating!!
We hope you had a great experience with our theme and support. Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached url : http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
i sent you and emial with some problems with the map so please can you let me know?’
Hi.,
The issue has been resolved. Please have a look,
Please refer the attached screenshot : http://prntscr.com/ilarzs
Note : Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached screenshot : http://recordit.co/YqdTBuEJRm . Hoping for a 5 star rating from your end
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Thank you, we look forward to helping you!
hi thank you , and i can’t move the label to center in the map, ( the blue one)
Hi.,
Please be more specific about your query with some screenshot so that we will help you better.
Regards., DesignThemes Support.
hi how i can translate some word from template ? WPML o may be with loco translate?
Hi.,
You can translate the theme with both plugins. WPML is the premium plugin you need to buy the plugin separatly then use it. Loco Translate is the free plugin you if you wish you can use this plugin as free.
Please follow the instructions in the below knowledge base link for translating theme.
http://wedesignthemes.com/support/knowledge-base/how-to-translate-the-theme-2/Knowledge Base : Loco Translate
http://support.wedesignthemes.com/knowledge-base/how-to-translate-our-theme-using-loco-translate/Video : Loco Translate
https://www.youtube.com/watch?v=1MOtL4BoCkQRegards., DesignThemes Support.
hi i need some answer from the support please!
Hi annaitsoft.,
1 ) Here we have attached the image purchase link.
Purchase Link : https://www.shutterstock.com/image-photo/young-man-swimming-front-crawl-pool-124820902
2 ) Top Bar:
Get into Admin Panel > Appearance > Whistle Options > General > Misc > there you can change the mobile number and text.
Refer : http://prntscr.com/if2cj5
And get into the file path /wp-content/themes/whistle/header.php at line number 42 ( Approx ) there you can edit the text.
Refer : http://prntscr.com/if2dt5
Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Thank you to reply,
I have some doubts more…. Can you Help me?
My demo data is quiet different that the example, I need the demo of activity details II
http://preview.themeforest.net/item/whistle-sport-sports-club-gym-theme/full_screen_preview/14479259?_ga=2.28494527.2065498048.1518695381-2120929326.1506066651mine is very poor…
i have some problems with actívate the calendar events. I tried to folow the video demo i change the link but i don’t know is not working.
The blog i sdifferent too than the demo.
So please can you Help me?
Hi.,
Yes, we are ready to help you. But we can’t visit your site.
Refer : http://prntscr.com/if3f8s
So, kindly send us your live site link along with your WordPress admin login and FTP login credentials .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I send you the details (yesterday) by e-mail, please let me know if you recibe it,i nedd to have the demo like in the live preview. thank you
i need to have the same content, like:
http://dummy.wedesignthemes.com/whistle/dt_activities/snow-skating/and
http://dummy.wedesignthemes.com/whistle/blog/blog-thumb-with-both-sidebar/thank you
Hi.,
We have edit the Snow Skating activity page as like our demo please have a look.
http://recordit.co/YOM3RscGlS http://recordit.co/2tvbxEu85YAnd we have created Blog Thumb With Both Sidebar page. Please have a look.
http://www.cnsallent.com/blog/blog-thumb-with-both-sidebar-2/If you found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
ok ,thank you i will check the videos,
i have another question,
i have problems to add a gallery image, i have a gallery images that it calls “història” i want to add it in a club page, but i’m not able to see the ID, so please can you record a little video to show me?
thank you
Hi annisoft.,
Kindly refer the below video link,
Refer : http://recordit.co/FFptQfFurc ‘ Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
hi thank you for the galleries video,
but…about the demo data (Activities details II ) that you installed to me there isn’t the side menu ( in blue ) that there is here:
http://preview.themeforest.net/item/whistle-sport-sports-club-gym-theme/full_screen_preview/14479259?_ga=2.224614746.1917124130.1519029719-2120929326.1506066651i would like to have the demo, like in the live preview.
can you help me in that?
Hi.,
We have created a test activity page like our demo, please have a look.
Refer : http://www.cnsallent.com/dt_activities/test/
Ratings
You can help us out greatly by rating our theme for us, give us a nice 5 star rating!! Refer : http://recordit.co/YqdTBuEJRm Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
ok, thank you .
Just two things:
1.-The menu doesn’t make a link 2.- there is just code can i see this activities details with a visual composer? ( i don’t know how to edit with the code)
Hi.,
1 ) The issue has been resolved. Please have a look.
2 ) As of now we have created a test page via WordPress editor, we will try to update it in our next update.
Ratings:
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi rsiram, suddenly some imges in testimonials dissaper in the home page ( in testimonial and the logos from the bottom ) Can you have alook? thank you
Hi.,
It seems that you have used our dummy images, now we have moved our dummy domain so that only it causes those issue, kindly upload your own image to fix this issue.
Refer : http://recordit.co/sWqE7Ke66e
Regards., DesignThemes Support.
OK thank you, just one question can you uppload the size in the logos carousel in home page it says that the img must bé 24767, i need square img, where i can upload the suze to 250250px?
Hi.,
Kindly refer following screenshot’s.,
Refer : https://snag.gy/iDJdTM.jpg , https://snag.gy/2go1hT.jpg
Regards., DesignThemes Support.
Hi, thank you, i could upload, at the end i uploaded smaller images, i would love to show five icons in the same time and reduce the space bettween them, can you helpme in that?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
Regards., DesignThemes Support.
hi i have problems to set up teh map please can you helpme?
Hi.,
Kindly send us your issue with clear screenshot or video to get a clear view to help you better.
Watch the following video to get a clear view about ste the map in contact page.
http://recordit.co/yRmlI89JwsRegards., DesignThemes Support.
Good evening, it is impossible to import the demo. How to do otherwise?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Hello, Would it be possible to get help to create a menu with subcategories with the ability to put pictures or columns or other like on your example about. I already look at your documentation but without success. Can you give me a video example. Thank you a lot
Hi.,
Thank you for contacting us.
Kindly Watch the following video to get a clear view about creating megamenu with widgets
http://recordit.co/xCNB3PpGDsIf you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, I’m coming back to you, I’ve finished importing my wordpress online, for now it’s a bad charge rather than a long charge - My question: How to make the loading spinner disappear after loading the theme on MOBILE format; on DESKTOP no worries. I invite you to test: http://www.topten-indoor.fr
Hi AdrienLeteinturier.,
We have checked your site in real time mobile and the loading spinner did not appear in it. Can you please check removing the mobile browser cache and have a look.
Regards., DesignThemes Support.
Also their is no chat support provided by you for quick resolution of issue.
Hi.,
Make sure that you have added at-least one event with upcoming date like the below screenshot,
Refer : http://prntscr.com/i16vdf
If not kindly update the event date and check out the issue. If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
For when the next update I see that the last update is from July 2017
Hi.,
Thank you for contacting us.
Our support working on Theme update. We will update you as soon as possible.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Would it be possible to know or configure the slider of the page about. (Gallery item slider).In the example of the page there is a reference to an ID 395 Thank you.
Hi.,
Thank you for contacting us.
Please refer the attached video : https://www.dropbox.com/s/91ms3coftmkqbsu/gallery_items.mp4?dl=0
Note : To find the gallery id value just hover the mouse on the gallery items and you can see the id value at the bottom from the url. Else click ‘edit’ link of the gallery item and you can see the id value in the url section.
Please take one minute to share your feedback by clicking on a rating below.
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!! Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi. Can you add a registration page
Hi.,
Thank you for your interest on our theme.
Please be more specific about your query so that we will help you better.
Regards., DesignThemes Support.
Good afternoon. Wonderful theme so far! I have three questions: 1. I cannot find where the premium plugins are in the zip file. (visual composer, layerslider, slider revolution and google maps). Can you direct me at where I would find those in your packaging??
2. How do I set up the 6 sport boxes located on your home page under the slider without importing demo data.
3. I verified my purchase code on your support system, but did not receive a password. How can I get that?
Thank you! Olivia
Hi.,
Thank you for contacting us.
1) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Note : The plugin is already activated and please ignore the message that is showing in your dashboard. Please refer the Knowledge Base link : http://wedesignthemes.com/support/knowledge-base/how-to-update-the-premium-plugins
2) Please use the short code http://prntscr.com/hwb7hn
[dt_sc_one_sixth first type =" type2"] [dt_sc_icon_box type =" type9" title='Cycling' custom_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/pic1.jpg' custom_over_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/icon1-hover.png' link='#'] [/dt_sc_icon_box] [/dt_sc_one_sixth] [dt_sc_one_sixth type =" type2"] [dt_sc_icon_box type =" type9" title='Golf' custom_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/pic2.jpg' custom_over_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/icon2-hover.png' link='#'] [/dt_sc_icon_box] [/dt_sc_one_sixth] [dt_sc_one_sixth type =" type2"] [dt_sc_icon_box type =" type9" title='Swimming' custom_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/pic3.jpg' custom_over_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/icon3-hover.png' link='#'] [/dt_sc_icon_box] [/dt_sc_one_sixth] [dt_sc_one_sixth type =" type2"] [dt_sc_icon_box type =" type9" title='Tennis' custom_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/pic4.jpg' custom_over_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/icon4-hover.png' link='#'] [/dt_sc_icon_box] [/dt_sc_one_sixth] [dt_sc_one_sixth type =" type2"] [dt_sc_icon_box type =" type9" title='Track Training' custom_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/pic5.jpg' custom_over_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/running.png' link='#'] [/dt_sc_icon_box] [/dt_sc_one_sixth] [dt_sc_one_sixth type =" type2"] [dt_sc_icon_box type =" type9" title='Weight Training' custom_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/pic6.jpg' custom_over_img='http://wedesignthemes.com/themes/whistle/wp-content/uploads/2015/11/weight_lifting.png' link='#'] [/dt_sc_icon_box] [/dt_sc_one_sixth]
3) We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com
Hi, just a presales question:
can i filter the events in the calendar by categories?
Hi.,
Thank you for your interest on our theme.
Yes, it possible. But using the free version or pro version of the events calendar you can’t achieve this. You have to purchase the plugin events-filterbar plugin.
Plugin Link :
https://theeventscalendar.com/product/wordpress-events-filterbar/Regards., DesignThemes Support.
Hi some pre sales questions:
1.- It’s possible to add two events in the same day?
2.- I saw that you use the “The Events Calendar”. May i buy the the PRO version or with the free version i can make it works? ( i need to know if i need to pay to use this pluggin in the future, or is free for live, to charge to the client this cost)
Hi.,
Thank you for your interest on our theme.
1 ) Yes, you can add a two events in the same day.
2 ) Yes, you can buy and use the PRO version. The pro version of events calendar is a premium plugin and you need to purchase it. It is not included with the theme.
Regards., DesignThemes Support.
thank you,
i think you misunderstood my question…
i don’t want to buy a PRO version, my question is, if with the free version works well, or i will need to pay something when the licence expiry?
Hi annaitsoft.,
Both free or pro version of the events calendar plugin works fine with our theme.
Regards., DesignThemes Support.
User registration is currently not allowed. would it be possible to make a page for user registration with payment option.
Hi.,
For some security purpose we have not enabled the registration option in our demo. After purchase you can enable the registration option under Admin Panel > S2Member > General Options > Open Registration > Enable the registration.
Refer : http://prntscr.com/hv08qr
Please be more specific about your query what do you mean by user registration with payment option. So, that we will help you better.
Regards., DesignThemes Support.
Hello, can you guide me to integrate scripts javascript or jquery within the theme, I try my luck by putting my function in the section integrate in whistle options but the console of my navigator tells me for example that the function addEventListener n is not recognized.
Thank you for your reply
Hi.,
Kindly send us some some screenshot/video where you have the issue, so that we will help you better.
Regards., DesignThemes Support.
I would just like to know the procedure to integrate javascript scripts or jquery on the theme
Hi.,
Get into Admin Panel > Appearance > Whistle Options > Integration > Enable Body Code > Yes > There you can integrate your code,
Refer : http://prntscr.com/hmv9tm
Regards., DesignThemes Support.
So if I put my javascript or jquery scripts in this section this will apply in the theme?
Hi.,
Yes, when you have added the jquery script under body hook section it will add your script to the site page body content.
Regards., DesignThemes Support.
Hi
I am working the same time on two projects , the one is your whistle theme and another hotel theme for another customer .
Whistle theme is 3 times slower working on Visual composer or your Whistle page builder .
Why please this is happening , it just slows so much my work . Can i delete some plugins please so maybe it will work faster ? or try another thing ?
I don’t think i will ever use the s2meber plugin , can i delete it ?
Thank you
Hi.,
Yes, you can remove the S2Member Plugin. And kindly refer the below knowledgebase link for how to increase the theme speed.
Refer : http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/
Regards., DesignThemes Support.
