409 comments found.
How do I install this theme in WordPress
Hi, You didn’t purchase WordPress version. We’ve seen your other comments you just purchased HTML version.
Thanks
Rev Slider just disappears from page for no reason. Plus the page up and sticky menu functions are gone even though they are all selected in the theme template. I can email you the information to access the site – Id rather not leave it open in public. I have copies of all the backups as well. This happened yesterday – and today after recreatng the page. Its a bug
Thanks for reporting. Please send your details at support@themebucket.net
great ill do that now
I was thinking about this and wondered if it was the visual composer and conflicting style sheets in the theme. I added one elevator to the sheet around the time it stopped working..
Im still waiting for a response from you. Its been a week and I’ve had ZERO response regarding the conflicting WBakery and your theme. Please respond.
Hi, can you please email me your site details to themebucket@gmail.com with a subject line “WPBakery + RevSlider Issue”
Hi, I built my website with massive theme and it works really well.
I customized the portfolio page, but had problems to customize the portfolio entries as well. I uploaded a title pictures (works), added text (works) and added a gallery after the text to have a gallery with smaller pictures beneath text and big headline picture. I wanted to customize this gallery (should open lightboxview via click, the grid should have horizontally and vertically the same space between the pictures) but failed.
Is it possible to customize this gallery or change its style to a masonry gallery?
Thanks for your help,
Katharina Damm
Hi,
Your query has been answered via email, please check.
Thanks 
hi..when i try to One Click Demo Import its showing error..Error: Not Found (404)..
Hi,
Could you please send your site access info at support@themebucket.net? We’ll take care of that.
Thanks
Hi great theme!
i was wanting to make the portfolio to link to instagram page. when i click the picture it opens the lightbox -
how do i make it so when clicked goes straight to link
Thank you in advance. 
James
www.thelightlabdesign.com
Hi also when i add the Revolution Slider Instagram it removes all objects on the page.(doesnt show slider or any other objects from page) am i setting it up wrong?
Hi,
1. I’m afraid you cannot link your instagram image link with portfolio there’s no settings for that.
2. It’s not clear to us. Please send your admin access to support@themebucket.net with the page link where you added Revolution slider.
Thanks 
I am trying to add a banner to the posts page. When I add a banner in the Massive Page Options panel on this page no banner is displayed in the front end. Is this a bug or a feature? Any tips for adding a banner on this page? Thanks.
Hi,
Please send your site url, admin user, password and the page link at support@themebucket.net. Thanks 
I have added a title background image to the blog in the blog settings (theme options). Now I would like to remove it. When I empty the field and save the changes the field remains empty (indicating no title background image), but the old image is still shown in the blog. So I can change the image but not remove it. Any ideas? Thanks
Hi,
Please send your site url, admin user and password at support@themebucket.net. Thanks 
Hi,
WPBakery refuse to update from v 5.1 to 5.4.5 I’ll get this message: “To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”
regards,
Hi,
I’m afraid that you cannot upgrade from your dashboard. You have to download the latest Massive theme to get the latest copy of WPBakery Page Builder (Visual Composer)
Thanks 
Can I do this by just FTP the new files replacing the old ones?
regards,
Yes, you can 
Hi there! Thanks so much for a really great theme!
My client has been really happy with the site we’re building using Massive, and I’ve run into just one issue that I can’t seem to sort out. The banner we’ve placed at the top of the page is not responsive on iPads. Is there custom CSS that I can add to correct this?
The site is here: http://wholeoceans.onpressidium.com.
We’re using a standard “massive” banner, set to full screen with wide layout, with a static image.
Thanks, in advance, for your help on this!
You bet! Thanks, sending it right now 
Thanks 
I’m curious if any progress has been made on this issue (which is now 3 months old). I emailed screenshots & more info, received some alternate code to try, but responded that it was unsuccessful, and have heard nothing since then.
Purchase code: a7587e84-287b-4865-bd59-a6b9a80f0f24
Hi, The photos in my gallery are not displayed, this is the issue: <figure class=”item-inner box-img” data-src=”https://www.kamperland.es/wp-content/uploads/2017/12/fcf6e1360d-12.jpg” data-mfp-src=”https://www.kamperland.es/wp-content/uploads/2017/12/fcf6e1360d-12.jpg” style=”background-image: url(” + src + “);”></figure>
If you look at the end: style=”background-image: url(” + src + “);”
Link: https://www.kamperland.es/portfolio/volkswagen-transporter-t5/ Please advice
Hi,
We’ve fixed this in latest version. Please download the latest version and replace with your old one. Or you can install this plugin http://envato.github.io/wp-envato-market/ to ease the process of updating your old Massive theme.
Thanks
BUG in the latest wordpress 4.9 !
I can’t even save a block when of the visual composer now
When will you provide an update as the included “WPBakery Visual Composer” is still the outdated version 5.1 and now there is version 5.4.5 ?
Newest plugins are also more secure and efficient …
Hi,
We’ll update all the plugins by tomorrow, stay tuned.
Thanks 
Thanks you rock ! IIf I could, I would make you Nobelprize Nominee for Themeforest 
Hi, We’ve updated our theme. You can download latest version now. Thanks.
just gave a FIVE STAR RATING 
Thanks Dear, Be with us, and we are always here to support you 
the menu disappear when i add to cart a product
http://staging.fishouse.it/master/Hi,
We didn’t find the problem on our demo http://massive.themebucket.net/product/cropped-skinny-isa-jeans-2/ and coudn’t create the same problem. Your site isn’t setup properly, you’ve all the demo pages and contents. Could you please setup your site properly then we’ll examine your site.
Thanks
Hey,
I was able to setup the theme on wordpress and imported the demo data. I am having some difficulty setting up the theme the way I like. How would I, for example, change the image at the top of the Home Parallax screen?
Thank you.
Hi,
All parallax in hero area are created using Banner and you can find all the banners under Banners menu.
To edit or change the Home Parallax image you have to first open the that page in edit mode to figure out which banner is being used for that parallax. And then you have to edit that banner from Banners menu.
Thanks 
Great thank you.
Also, the footer doesn’t seem to be appearing (with the recent posts, quick links, and recent works). How do I add that into my page?
Cheers,
Faraz
Hello,
There are 4 widget placeholders in footer area. So, first you have to place widget in those areas from “Appearance > Widgets”. Then you’ll see recent posts, quick links etc.
Thanks 
Hey, nothing seems to show up in my Shop (I used the Grid 4 theme page). How do I add products to my page?
Hi,
Which version of WooCommerce are you using? Massive is compatible with 2.6 not above 2.6
Thanks 
Hello,
Is this theme supports RTL language? like Arabic?
Hi, Unfortunately RTL is not available now. Thanks
Hi, I’ve 2 problems while working with the theme:
1. I want to show a video as Lightbox in my Portfolio I created a new Portfolio –> ticked Video Lightbox in the Portfolio Lightbox Menu -> an inserted the youtube link (https://youtu.be/4GftOcXsZuc) What happens is: when I click on the picture of this Portfolio the Lightbox pops up but the Video doesn’t play, the Lightbox stays black. The Video is definitely allowed for embedding so why doesn’t it play?
2. I want to use the filter options in my Portfolio, but it doesn’t turn up. I have created 5 categories which are all used in my Portfolios. The botton “Disable Portfolio Filter” is not ticked but only the Filteroption “ALL” turns up. The other categories don’t appear. Why?
Thanks for your help!!!
Hi,
Please email your site url and credentials at support@themebucket.net, we’ll check and let you know.
Thanks 
I’m sorry to bother; is there a easy way to remove the button from the pricing table? I’ve tried copy/paste the raw html and removing the button line, however this also changed the size of the box and some text where all over the place…
Hi,
I’m afraid, there is no easy way to remove the button from pricing table. But you can hide the button using CSS which is pretty easy I think.
.price-col .p-btn { display: none }
Thanks
Hello, Can I get the Massive PSD files please? Purchase code : d88b83a8-6941-4005-ba3b-f71cc21d9326. Thank you.
Hi, Can you please give us your email address so that we can send you the PSD download link.
Thanks
hello, I did not receive any news from you about the PSD files. Could you please re send them to me?
Hi, We’ve sent PSD’s link to your mail. Please check your mail.
Thanks
Hi there @tbsupport,
I am also having a hard time finding my Visual Composer License Key, and I really need it to make creating my website a lot easier.
Please get back to me as soon as you can!
Thank you!
Also, is there a one click demo import .zip file I can download for this theme?
Also, is there a one click demo import .zip file I can download for this theme?
Hi,
I’m afraid, we can’t give you license key. We are offering VC as free plugin with Massive WordPress theme and that’s why we can’t give you license key. If you need license key then you’ve to buy a single license of VC.
There is no one click demo import zip file. You have to download demos from our demo server using the One Click Demo Import plugin, which is integrated with Massive.
Thanks 
I have purchased the Massive WordPress theme, though, and using it for my new website. Did I need to buy the HTML template or something in order to get my license key?
I actually figured out how to use the one click demo in WordPress because it came with the Massive theme.
Please get back to me when you can.
Thanks
a8cb577e-7704-4788-976a-545e0f6b8c02 is my purchase code
Hi
As we said before,
“We are offering VC as free plugin with Massive WordPress theme and that’s why we can’t give you license key. If you need license key then you’ve to buy a single license of VC.”
You don’t need to buy any HTML template to get VC license key. We simply cannot give you because it’s against the terms and condition. VC doesn’t allow us to share license key with others. Hope you got the point.
Thanks 
Hi there @tbsupport,
I am also having a hard time finding my Visual Composer License Key, and I really need it to make creating my website a lot easier.
Please get back to me as soon as you can!
Thank you!
Answered 
Hello,
VERY NICE theme, but I am confused how the Blog, and Posts work.
What page or post do I use to put a blog? Then after the blog is made, I want to use the Masonry page to display all my blogs, but what page or post do I use to make the blogs one by one? In other words, how do I make a blog post, then have all my blogs posted on the one Masonry page?
Same with my posts, where do I put my posts, then have them all displayed on one page?
Do I do this manually or is there some sort of “auto” function that takes them all and puts them on one page?
Thanks
c4ec38d7-860d-4427-b151-27611d6f55f3 – 20 Oct 2017
Hi,
You can write blog posts from the “Posts” menu found in your WordPress backend. Just click on the “Add New” link and then create blog post.
For masonay styled blog list you have to setup blog layout from “Theme Options”, found under Massive menu.
Thanks 
This doesn’t answer my question. What I want to know, is how to display all my posts on one page, for example, Masonry Fullwidth. How do I get all my posts to display on the page Masonry Fullwidth? Thanks
OK, now I figured that part out but can I filter what posts that will display on that page by category? For example, I want to have one page display all posts on Fishing and another page display all posts on Hiking. How can I do this? Thanks
Hi,
I am afraid, what you’re looking for is not possible. Masonry grid is only possible on blog main page. If you want to show blogs with different categories on different page then you can use post shortcode with these visual styles http://massive.themebucket.net/shortcodes/post/
Thanks 