312 comments found.
Ive a problem with my website since the last Wordpress update. Maybe it would be the problem with the visual composer because I can’t make a update can you please contact me to fix the problem?
Hi,
Please for this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thanks!
Hi, I would like to translate the contact form and add captcha, I tried some plugins for captcha but don’t work with you form.
How can I do it please? have a great day Marco
Please reply to marcoatmac@gmail.com
Hello,
Could you please remove your email from the message, just in case? I’ve answered to you at https://jellythemes.ticksy.com/
Thank you!
Hi, is there a way to have a captcha on all of the forms of the website? A lot of SPAM emails come through the default website forms
Hi,
Please for this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thanks!
is there any way to add social media links to the slider?
Hello,
You can add social media links through code customization. There is no theme option to do that, unfortunately.
Jellythemes Team
Hello, I’ve downloaded Elixir and have installed it on a site in development on a temporary domain. The theme requires the WPBakery Visual Composer, however, when I attempt to install it I get an error saying a valid URL was not provided. I am assuming this is because it is on a temporary domain. The site will not be on domain until until it is finish, and I can’t finish it if I can’t use the theme. Please help.
Hi,
You can try use ftp method and upload the plugin to plugins folder then activate visual composer plugin and using our theme.
If you don’t understand how to do it. Open a ticket in: https://jellythemes.ticksy.com/ and we will happy to help you out.
Jellythemes Team
Hi,
I configured the theme, but I’m not able to upload the image to the slider from the home screen. In the Slider Options section, it is displayed the following label: ‘Slider images’, but the input file button is not visible. I also check the html using the inspect element, and the input field is disabled.
Here is the code: <input disabled=”” class=”rwmb-image_advanced” name=”_jellythemes_slider_images[]” type=”hidden” value=”logo.png”>
Could you let me know what's the issue?
Hi,
I’m not sure what is problem, maybe it’s problem with role user in your site? Maybe you can open a ticket in our support system so we can check it again?
Jellythemes Team
hi. I need to update the visual composer plugin to Elixir restaurant theme to get it working again, and i think i need a code from you. The Visual Composer License Key have disappeart in the theme.. i have of course the Elixir Purchase code left if you need it from me
Hi,
Maybe you can send your request to get visual composer update in our support system? Thank you so much.
Jellythemes Team
I have problems with the reservation. No reservations will be sent to me from the website. I have to be able to adjust the reservations. The adaptation is very important for me in europe. Please help
Hi,
I’ve updated your ticket now. Please check your ticket.
Jellythemes Team
Hi guys, can I just bay support licence? We’ve taken up a new client page, but they do not know where is the code they were getting for the purchase of a theme? PLeaaaaseeeeeee ..can we bay supporte licence?
Tnx very much in advance 
Vana
Hi,
Unfortunately, it’s impossible. We can’t touch anything relate to sales. You will need contact to Envato staff about it.
Jellythemes Team
And how do I install/upload all the php pages into my WP dashboard/website?? Theme is installed sucessfully. I would like all pages like demo “ELEGANT & FINE FOOD RESTAURANT – DEMO 01 – MULTI PAGE” I have a blank homepage now…
Sorry, I already solved this one!
Hi, I bought Elixir theme which says included the Visual Composer but when I try to activate it it says “no licence found’.... plus a button to buy it. Please help!
Hi,
Please check this article to clearly about it: https://jellythemes.ticksy.com/article/8215/
Jellythemes Team
hi. I need to update the visual composer plugin to Elixir restaurant theme to get it working again, and i think i need a code from you. The Visual Composer License Key have disappeart in the theme.. i have of course the Elixir Purchase code left if you need it from me. ...I buy the Elixir Rest theme for some year a go and its been lot of problems whit it 
Hi,
Please send me an email to: locjellyteam@gmail.com and include this message so I will provide update of visual composer for you.
Happy New Year
Loc
Just bought this, and I’m having a spot of trouble with the Visual composer plugin. Whenever I update or change pages, they automatically revert to the way they were before I made any changes, making it next to impossible to edit the site. Looking at the plugin details, I noticed that the version of Visual composer you provided is no less than 12 updates behind the current edition. The version provided is 5.1.0, and the current updated version that I need is 5.4.3. It is supposed to fix a great deal of issues.
Sent in a support ticket and am waiting to hear back.
Hi,
We’ve updated your ticket now. Please check it.
Jellythemes Team
I’m checking to buy this theme, but I looks like some bugs in the DEMO model, the theme is working correctly yet?
Hi,
I’m theme still work well in my side, I’m not sure what wrong you found in your side, maybe you can provide some screenshot about it?
Jellythemes Team
Does this theme support WP 4.9.1?
Hi,
I’m tested it with wordpress latest version and I don’t found any problem.
Jellythemes Team
Great, thank you for your effort
Hello there,
I am getting an error in the reversion part of lmpidepizza.com. Solution?
Notice: Undefined variable: nonce in /home/lmpidepi/public_html/wp-content/themes/elixir-jellythemes/inc/functions.shortcodes.php on line 363
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/
I’ve been working on this template for 6 hours. I have 9 other wordpress sites that work flawlessly. This theme is not good. 1. No Demo Content Loaded. 2. Pages that came with the theme are all OLD wordpress style and are nothing like the demo individual pages. 3. Had to pay for WPBakery/Visual Page Builder even though it supposedly is bundled. 4. WPBakery items show elixir theme elements as an option to insert, but will not actually display any new sections added. Even when added to a completely new dummy page.
Hi,
Sorry, I missed your message and I don’t see any notification from my email
. Did you still need my help? Please use our forum to get help: https://jellythemes.ticksy.com/
Jellythemes Team
Most recent downloaded version gives a style.css error and will not load theme.
my menu colum has more 6 dishes and it shows only first 6 dishes in correct html format, the 7.dish will not in the ul -list in HTML and it looks very bad.
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/
I’ve just downloaded and installed the Elixir Theme, but the youtube demo on how to install the theme, as per the elixir demo page, shows links to an XML file. How do I find this xml file.
I’d like the theme to have the same areas and widgets as the demo.
Hi,
The demo file include in theme package with name: sample data. Maybe you can check your theme package again?
Jellythemes Team
Found it – thank you. Do I visit https://jellythemes.ticksy.com/ to get help understanding the difference between multipage and single page, pages -I;m having an awful time trying to amend anything on my site itself.