26 comments found.
I am unable to delete the slots in the quickcal plugin. I was able to remove one day of time slots, but then a popup came up, which i didnt catch, but clicked and now I cant remove or edit anything in the plugin. Is there a way to completely reset this plugin? I tried removing it and reinstalling it but that didnt work. I am also unable to uninstall it using the plugin dashboard. Only way is to remove it via cpanel/file manager. Please help…
Hello,
Thank you for contacting us!
All the queries you have can be easily managed. Could you please switch to the Live operator https://prnt.sc/Eh3vIuhfZ6sJ in the ticket https://support.themerex.net/ticket/125660 to get the solution?
Regards.
how do i edit the social account?
Nevermind, I found it…hidden very well!! 
Hello,
Thank you for choosing our theme!
We are glad that you have found a solution. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I want to use this theme on my https://aestheticclothing.net/ store! Please give me some Discount, Thanks
Hello,
Thank you for your interest in our theme!
Great! Our theme is a perfect solution for the website. Please use the option “Presales Question” at https://themerex.net/support/ Our Team will be glad to assist with your request.
Regards.
Hi, i’ve a problem with essential grid. Ok for creation of single grid. But when i try to modify or insert new pics, it give me “ajax error” and preview on the bottom is empty. Can you help me? thank you
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our team will assist you with the issue.
Thank you!
The theme is not working and it is asking me to pay to edit site through wpbakery
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://emberlyn.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/40743
Regards.
THEME IS NOT WORKING OFF THE BAT, NEED REFUND
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
As the theme authors, we keep to the Envato refund policy. Please check this link for more info http://themeforest.net/page/customer_refund_policy
Thank you!
I also want to know, before I make a purchase: 1) if I could have access to this template as a test before I put it Live? 2) Could I change the colors of the them to match my brand colors?
Thank you in advance
Hello,
Thank you for your interest in our theme.
1) Sure! We may create a test theme installation for you so you could access the backend and test the theme. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/submit/#9465
2) Absolutely. There is color scheme editor in theme, so you can adjust colors to your needs: http://emberlyn.ancorathemes.com/doc/images/color_scheme_smpl_options.pngHave a nice one!
Before I make a purchase could you please let me know whether I can have access to this template as a test before I put it Live?
Hello,
Thank you for your interest in our theme!
Sure, we may create a test theme installation for you so you could access the backend and test the theme. In order to proceed, please submit a ticket to category “Pre-sales Questions” athttps://ancorathemes.ticksy.com/ .
Thank you!
Many thanks Julia. Ticket submitted. Looking forward to seeing you soon
Hello,
Thank you for cooperation!
Your ticket was replied.
Please check it.
Thank you.
Hi! My client is in love with this theme and wants me to create her website using it. She wants a multilanguage option website. Does Emberlyn provide this? Many thanks. Dani.
Hello Dani,
Thank you for your interest in our theme!
Our theme is fully compatible with WPML plugin: https://wpml.org
It is not included in theme package and should be purchased separately.
Thank you for understanding.
Hi Julia! Thanks for your reply. Is this the only multi-language plugin that can be used? Thanks. Dani
Hello Dani,
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together.
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with any other plugin yourself.
In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ . Thank you!
Hi!
Is it possible to change the slider on the home page to a still image instead?
And also change the positioning of the menu and it’s background color?
Thank you!
Hello,
Thank you for your interest in our theme! Yes, sure you can remove animation from slider and make the images static. Header is created with header layout – you can easily manage it with WPBakery page builder and change menu position and background color. You can see example of another header layout at http://emberlyn.ancorathemes.com/home-2/ Thank you.
Hi! I love your theme! I want to purchase but I have one question:
Is there a way to have a portfolio page with different projects? Where each portfolio image leads to a gallery? Also are there different types of galleries? In your live preview I saw just one type of gallery.
Thank you for your time!
Hello,
Thank you for your interest in our theme!
This theme includes Essential Grid plugin which has advanced options for creating portfolio/galleries – you will be able to manage gallery settings (post based or custom) and make it suit your needs.
Very nice! Does this theme support RTL languages? Thank you.
Thank you! The theme does not include the RTL by default. You can get more information on adding this feature at https://ancorathemes.ticksy.com/ in the “Paid Customization” category.
Hi there. A couple of pre-sale questions. What plugins come bundled with this theme (if any)? I like the booking feature and just wanting to know if that is a paid plugin, bundled with the theme or a free one. Also, does the theme styling support WooCommerce integration? Thanks.
Hi,
Thank you for interest in our theme! The following plugins come bundled with the theme – Booked, Essential Grid, Slider Revolution, WPBakery page builder (formerly Visual composer). Unfortunately, Woocommerce plugin is not included in the theme, thus shop and product pages will not inherit theme styles.
Are there any plans for WooCommerce themes styles in the future? Also, is it possible to see what the WooCommerce Checkout and cart pages for example would look like using this theme? So I know how much customisations would be needed.
We didn’t plan to integrate Woocommerce plugin into this theme. This is the example of how the pages will look like – https://we.tl/1JQmi6xihb (please be aware that adding theme styles to Woocommerce pages is beyond our support sphere) You may submit a ticket at https://ancorathemes.ticksy.com/ and choose Paid customization category to see if it can be integrated for additional fee. Thank you.
Nice work, Congratulations! GLWS
Thank you!
Congratulations! Good luck with sale 
Thank you! GLWS too
Awesome!
Nice theme! Good Luck With Sale!
Thanks! GLWS too!
Nice work. Good luck with sale.
Thank you very much!
Congratulations! Awesome theme, Good Luck With Sale 
Thanks a lot
Great Theme. Pre-purchase question: Does the theme currently support pulling in testimonials from Google’s business reviews?
Thank you! Unfortunately, such feature is not included in the theme.
Nice Work,
Congratulations! Good Luck With Sale
Thank you!
