119 comments found.
Hello, will the theme be updated with Revolution Slider’s module Hero particle?
Hi there,
We’re currently in a process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions.
Since there’s a huge number of support requests we handle every day, we need to be careful with this and the process is running a bit slower than we expected. Nevertheless, be sure you’ll be informed when the update launches and, as always, we’ll be here to help with any difficulties you may experience.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, How to leave the site in maintenance mode and use the template maintenance page?
Hi there,
You need to set a Landing Page template for a specific page on your site that will be the Landing (Coming soon) page, like in the screenshot: http://prntscr.com/pzltpzYou can then add content to it, to let visitors know that your site is under maintenance for example.
Then navigate to Settings >> Reading, and set this page to be the homepage.
Visitors will only be able to see this page, while you can work on your site freely. When you finish, just set the original home page in Settings >> Reading back.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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This way already helps. Thank you very much.
You’re welcome!
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I wanted to know if the theme is compatible with the new version of wordpress 5.2.2.
Thank you Arianna
Hi Arianna,
Yes, our theme is compatible with the new version of WordPress.
Support
Mikado Portfolio part of
Qode Interactive
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After importing the demo content, the Rev slider demo content is not there?
“Revolution Slider Error: Slider with home-3 not found.”
Does this need to imported as a 2nd import?
Hello,
Please, check this article where is explained how to import rev slider https://mikado.ticksy.com/article/10811
Best, Mikado
I bought a license for AFFINITY last year. 1. Does this man I can install this theme on as many sites as I want? 2. I have a question about Visual Composer. If I am installing this theme on 3 different websites, does that mean I have to buy 3 different renewal licenses for Visual Composer next year?
I would be happy to upgrade the support license, but I just wanted to clarify this first. thanks!
Hello,
1) By regular licence terms you are able to use one licence for one website https://themeforest.net/licenses/terms/regular 2) WPBakery is our main page builder and it came bundled within our theme, so there is no need to buy separate licence at all.
Best, Mikado
Hello,
If i will change a color on a page with Mikado General. I do not get an entry field for the color code.
Hi,
May we ask you to open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate. Thanks
Mikado
Are you going to update the theme with latest Visual Composer 5.6 which supports Wordpress 5.0?
Our website got updated to Wordpress 5.0 and we are no longer able to use VIsual Composer.
Will appreciate your feedback.
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Please let us know if you have any further questions.
Best, Mikado
Hi, is it compatible with the Wordpress Multisite function? regards
Hello,
Thank you for taking interest in our Affinity theme. Yes, it is compatible for Multisite WordPress.
Best, Mikado
Hi does the template provide preloader? Thanks
Hi there,
You could enable Smooth Page transitions and add desired svg path for it Mikado options > General > Behavior. Please, check this screenshot https://www.screencast.com/t/lizCSD4DBest, Miikado
where can i get the SVG Path?
Apart of that, how to replace the affinity logo in the preloader?
Hello again,
You could check this article in order to find tools for svg creation https://developer.mozilla.org/en-US/docs/Web/SVG/Tutorial/Tools_for_SVG If you think on our landing page http://affinity.mikado-themes.com/landing/ it is part of this rev slider that is added on the page.
best, Mikado
Hello
I am trying to import theme data . But it stop on 80%. Does not go further . Please help me with that .
My domain is http://websmartslink.com/Wibe
where i need to send you the login details .
Hi,
Please, check this article where demo import and solution is explained https://mikado.ticksy.com/article/12620 For any further assistance, open a ticket at https://mikado.ticksy.com/ and include your site url with wp-admin access and our agent will gladly help you there.
Best, Mikado
Hi there!
Our support has expired but we are experiencing an issue where our developer is saying we need to contact theme support.
Our mobile menu does not appear to be working. The drop down does not appear.
Is there an e-mail we can send the question to?
Thank you in advance!
Hello,
Thank you for writing in. Please, send us here your site URL and we will check. Thanks
Best, Mikado
Hello,
There are errors in your console log https://www.screencast.com/t/tYCcohAyWcNG Please, deactivate all third party plugins and then check this again. If the issue is solved, try to activate plugin one by one to see which one is causing this conflict.Best, Mikado
I am trying to get the vertical compact area, but whatever I tried and changed it does not want to appear on the side. The menu i am talking about is on; http://affinity.mikado-themes.com/design-studio/
Spent 8 hours all sorts of combinations and menus but it does not want to appear. How do i get this please. It is killing me.
Hi,
Try to edit your page and under Mikado header custom fields, choose for header type to be Vertical Compact Area. Here you could see how we made it on this page https://www.screencast.com/t/k7GSQXN6V1s And if you need further help, please, reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you.
Best, Mikado
Hi, How can I get the dropdown menu be in columns as in the dropdown under the “PAGES tab? Thanks a million!
Chloe
Hello Chloe,
Please see: https://www.screencast.com/t/zgqdsAgNlI
https://www.screencast.com/t/nwUGF7eTCHope this helps! Mikado
Hi there!
My problem: I am using the font Dancing Script as a custom font. It works on the home page but does not work on any other page. Why is this?
My support has expired but I do have a very quick question. Is it possible to deal with this through e-mail? It would be greatly appreciated.
Thank you in advance!
Hello,
Adding custom fonts is explained in this public article https://mikado.ticksy.com/article/11272/edit/
Best,
Mikado
Hi! We are using the polylang plugin to make our website multilingual but the flag icon looks displaced in the menu. I think we need to add some css to fix it but I don’t know how to do it. Would be great if you could help!
Hi there,
Theme official support WPML plugin, and polylang language styling doesn’t exist in our themes, but our support can probably help you with that, and you can contact them by submitting a ticket at https://mikado.ticksy.com
Mikado
Hello, how to place a row with a width of 100% without being limited in the grid. Thank you
Hello,
First you need to choose template that is Full Width and then add row with Content > Full width, too Here is the screenshot https://www.screencast.com/t/pMThAzJ0I
Best, Mikado
Thank you for your prompt response. I am on another problem, I can not do 2 columns on my contact form 7. Thank you in advance
You are welcome. Just submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will help you.
MIkado
Hi. Not bought a theme yet. Please can you tell me which Mikado themes support homepage banner background video. Thanks, Dianne
Hello there Dianne,
Thank you for taking interest in our theme. On almost all our themes you could add video as background. It could be added as slide in Slider revolution, or video slide in our Mikado Slider, or video background on each row.
For any other doubt, please, let us know. Thanks
Best regards,
Mikado
Many thanks for your prompt reply. Please can you also confirm that it is very easy to change the colour scheme in all of your themes.
Hi again,
You are welcome. We implemented a lot of options for customization such as colors https://www.screencast.com/t/SAoaIXLJ0K If you want to see something specific, please, let us know.
Best,
Mikado
Many thanks again.Yes, this is ideal. The client’s colours are different shades of blue, and a grey. I have shortlisted 6 themes for a client, 3 of them being Mikado. One is Deploy (company-home and business-home) which is already in blue. The other two are Industrialist and Onyx12. Is it possible to see these themes in blues to show the client? I just know that if they see it in their colours, they will be able to relate to it more.
I beg your pardon – and Hornet too in blues.
I know that you have 58 different themes with a number of variations of each.
Do you have one very similar to Kowloon Bay at all? http://preview.themeforest.net/item/kowloonbay-multipage-portfolio-blog-wp-theme/full_screen_preview/9678170?_ga=2.255065928.1137809860.1516044574-510520925.1516044574Keen to stick with a provider such as yourselves or ThemeFusion.
Any help, very much appreciated.:-) Thank you.
You are welcome. Could you, please, reach us here support@mikado-themes.com and we will provide you screenshots and details of how our themes will look like. Thanks,
Mikado-themes
Hello, the new version of wordpress has released the 4.9 … but your theme is not compatible? Because visual composer has stopped working properly, I can no longer create the pages.
Thank you Arianna
Hi there,
I would ask you to submit a ticket to our support forum and you will be provided with the new Visual Composer plugin, as this fix will be included with the next theme update.
Thanks, Mikado
Thanks you!
Hi,
Glad we could help!
Best, Mikado
Hoi, the instagram feed widget on mobile makes the images really bad and hull. Is there an option to correct the size of the img ? thanks
Hello,
Please, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will check this closer. thanks,
Mikado
Hi,
This page doesn’t show any of the carousel widgets. I tried to re-install the whole theme many times but it didn’t help.
My demo.. http://hossamstudio.com/elements/clients-2/ Your demo.. http://affinity.mikado-themes.com/elements/clients-2/Can you help me to solve this issue.
Hello,
Please, try to go to edit Mikado Carousel items and reupload images https://www.screencast.com/t/281Lp4bG2D That should be helpful
Mikado
