740 comments found.
Hi, is it possible to have a advance search function (ajax) on a header on all pages including product & home pages?
So sorry I didn’t understand your question, Basel support Ajax search with products
Thank you
Hi thanks for your reply – 1 -similar to my prestashop prodcuts page with the search function on every page, not just the collection/category https://kidsshoesnz.co.nz/boys-first-walkers/1356-bobux-biscuit-polar-cap-casual-trainer-623506-sizes-22-29.html
2 – I have seen the ‘filter’ and down arrow on some of the demo pages… can the word filter be changed to search or advanced search
3 – do you have to add tags to each product to get the search to work?
Thank you
Hi,
1. Seem it’s filter but we only have filter by tag from collection page, with Shopify it impossible to have filter in product page
2. Yes, just go to theme translation and change it 
3. With search, we don’t need add tags because Ajax search will work with product name by detect the keywords
Thank you
I have the same question here “s there a way to add a shipping estimation to the shopping cart before checkout? Many customers want to know shipping costs before filling in their full order information.?Dd you have the answer thx
Unfortunately our theme doesn’t support it 
Hello,
Pre-sale questions:
1) Can we add a banner to the collection page? If we can add a banner to the collection page, then is it possible for different categories/collections to have different banners or will the same banner show on top of every category?
2) Is it section enabled?
3) Can we use banners from other homepages to make a custom homepage or can we only choose one home page and not add any banners/sections from other home pages?
4) I have a multi-brand e-commerce site. I want to list all the brands on the site on the menu under brands. Iss the menu layout of “home” available for us to use as well or is it only there to show different home pages. As the menu drop down design of “home” is perfect for me to showcase all brands.
5) is lazy scrolling feature available where products keep loading as we scroll down without clicking load more button/clicking on next page.
6) Is there any way we can make the filters automatic without tags(even if through paid service)? Even if the filters stay with tags, can the multi-selection of filters be possible? for example: If there is a filter of prices with ranges 0-100, 100-500, 500-1000. I select 0-100 and 100-500, then can all the products present in any of the 2 ranges come? or if I choose 3 colors in filters, then all the products containing even one of those colors will come. Currently, only one filter can be chosen in each category. If we multi-select, then the products containing all of the selected filters only show.
7) in home 9, can the browse category section come in the sticky header as well?
1) Can we add a banner to the collection page? If we can add a banner to the collection page, then is it possible for different categories/collections to have different banners or will the same banner show on top of every category?
=> Yes, you can add a banner to different collection page, it will be like this one: http://prntscr.com/ib65s4
2) Is it section enabled?
=> Yes, my theme supported section
3) Can we use banners from other homepages to make a custom homepage or can we only choose one home page and not add any banners/sections from other home pages?
=> Yes, you can mix the section to create your home page if you don’t want use our demo
4) I have a multi-brand e-commerce site. I want to list all the brands on the site on the menu under brands. Iss the menu layout of “home” available for us to use as well or is it only there to show different home pages. As the menu drop down design of “home” is perfect for me to showcase all brands.
=> The submenu under HOME is HTML so you can use this HTML and change the image/url to your brands as well
5) is lazy scrolling feature available where products keep loading as we scroll down without clicking load more button/clicking on next page.
=> Yes, we have, you can check here: https://demo-basel.myshopify.com/collections/all/?preview_theme_id=179095442
6) Is there any way we can make the filters automatic without tags(even if through paid service)? Even if the filters stay with tags, can the multi-selection of filters be possible? for example: If there is a filter of prices with ranges 0-100, 100-500, 500-1000. I select 0-100 and 100-500, then can all the products present in any of the 2 ranges come? or if I choose 3 colors in filters, then all the products containing even one of those colors will come. Currently, only one filter can be chosen in each category. If we multi-select, then the products containing all of the selected filters only show.
=> Unfortunately we only support filter by tag and Shopify we need use tag to make filter.
7) in home 9, can the browse category section come in the sticky header as well?=> We not sure understand you idea because if make browse category in sticky header will require a lot of change so I think it may be need use customize service
Thank you
I am still waiting. I only had some very simple questions. I told you yesterday that I wanted to buy right away and then before questions adequately answered I was left without warning and subsequently ignored. I was wanting to buy from you. I was prepared to buy then and there so that I could begin work. I had a few simple questions that I needed answers to. I am so disappointed in the lack of response from your company. I had already decided that I would buy from you, yet somehow you have managed to convince me NOT TO BUY from you. I will buy from someone else that will have some respect for their customer.
Sorry for the delayed answer, I just answered you on email, Hope you still trust Basel and go with this
Hope you can go ahead with Basel, if you not satisfied, we will refund the money for you. Don’t worry about that and if you need any assist after buy theme, please email me direct, I will try answer / solve your issue immediately.
Thank you
Hello, I am curious as to how many support staff do you have? Jim, are you owner/manager? We were communicating briefly yesterday and I explained that I was ready to buy following answering a few questions but communications suddenly ceased before I had clear answers. This, along with a few of the comments and questions above, leave me a little apprehensive. Can you put my concerns to rest?
Thank you
Hi, so sorry for delay, may be yesterday we leaved the office so can not answer, we will continue check it today Jim is owner of this account but I am a owner of Basel We are working from 8:00am to 5:00pm (GMT+7)
So sorry again
Thank you. Yes, communication ceased around 2pm (GMT+7)
I am really sorry for delay but we’ve tried to answered immediately in working time and now is 2pm (GMT+7).
Thank you
Good day.
1) Could I have RevSlider on Collections Pages? I do not know where to locate the Rev Slider Code nor where to paste it in the collection page? Could you walk me through with screenshots or send me the template code with this?
On that note, would I have to create seperate templates if I want different Revolution Sliders appearing for both the genders (thus have mens, womens and housewares as seperate collection page files???)_
2) I see you have filter by tags – that is great. However, I was wondering if the side menu could be adjusted so that “shirts, denim etc.” can be clicked when under mens, and “dresses., leggings, etc.” for womens, Would this be possible?
Please see the difference in menus for a competitiors store https://shoproadtrip.com/collections/men
Thanks A
1. Hi, currently we only support simple slider for collection page, you can check this by follow this option http://prntscr.com/ia7cvv http://prntscr.com/ia7czf .
2. Unfortunately, this requiment doesn’t support with Basel, may be it need customize to have it
Thank you so much
Thanks for your reply
On another comment (search my user name “akault” to find) it was stated that RevSlider can be added to the collection pages by copy and pasting the code. Could you please help me in doing so.
Secondly, how would one customize this to do that functionality - this is normally included in website templates
thanks a
Hi, plz email me to the4studio.net@gmail.com with store url and account so I will check with that
Thanks
Hi There —My shopify store isn’t published yet -- but i tested out the theme to realize its inadequacy on the above critieria (ability to add RevSlider to Collections Page; and sidebar menu specific to “mens” “ladies” and “home”) Thanks, A
I hope this is answered
Hello the “Recently viewed” dont display on my product page or anywhere oj the site despite settings? Plz can you help?
Hi, did you create recent view page with page.recent_viewed template ?
Thanks
Yes i did but its still not displaying
hello?
Hi, plz send me direct email with all issues
Thanks
Im using the slideshow as a slider on my homepage instead of the nitro. is it possible to hide it on mobile and have it show only on desktop?
Yes, it possible, please send me private email to the4studio.net@gmail.com . I will assist you with that.
Thank you
Actually its fixed thank you very much
Your welcome
Hello i would like to hide the “Promo banner carousel” on mobile and small devices? Thx
please give me store url
Thanks
Hello?
Hi, so sorry for delay…Plz add this custom css to theme setting > custom css > custom css for mobile and custom css for tablet
div#shopify-section-1530559962562 {
display: none;
}
Thanks
Bought this theme twice for different websites.
Support was great at first. Now… ZERO response.
Hi, so sorry my friend, I checked but don’t see any support email from you or may be Jim will send me today. Sometime your email come in mid-night so we can’t answer it. I hope you can send it again direct to my email: the4studio.net@gmail.com.
I will assist you direct
Thank you
I’m using 1.4 and the video for updating is no relevant to this version. Is there an updated video or documented steps to follow in order to update to this latest version?
Hi, you can use this way
1. Upload latest version
2. Open old theme / edit HTML/CSS / setting_data.json
3. Copy the content from this file to updated theme
4. Press save and reload
Please try and let me know if you have any question
Thank you so much
As i purchased theme and it working fine. Now i want to add three level navigation on Main Menu. I checked for it but i can add up to 2 level. Can you please let me know how can i do this? ALso how do I add a sidebar on product category pages and product detail pages ??? - Thanks
For product page, you can enable left sidebar here: http://prntscr.com/i8xcs8
For collection page, you can enable it here: http://prntscr.com/i8xd52
For menu, unfortunately we only support 2 level. We will try update it soonest
Thank you so much
Hello m using the page “FAQS” but i would like to get rid of the banner on top of the page. I would like to just have the text there. How do i edit this page? Thanks
Im realizing also i have no idea on how to change the wording on FAQS. Where do i go to put my own text?
Hi, you can check this video https://www.youtube.com/watch?v=lqQP0kGSP8g&index=12&list=PLA7nTzZdSen2OakP6oPNkMQk6YK__Y5j4
Thank you
Thank you
hello i sent you email can u please reply me back. thanks
Where did you sent email?
Seem I didn’t get any invite, can you plz send us email direct to the4studio.net@gmail.com ? We will easy to check it
Thanks
I sent to Jim email, anyway i just sent you the4studio.net@gmail.com please check and help me out. Thanks for help
Hope its all good now
Hello, I want to know few questions before I purchase 1-Any way to make the size chart popup? 2-Does able to make different product use different size chart? 3-if cannot make the different product use different size chart is it need to pay for customising charge?
1. Yes, we support size chart with popup
2. Yes it’s possible
3. Yes but for this requirement because it already support
Thanks
Hello again, want to double confirm, the product page does it Custom Option Swatch Images, not just colour?
Hi I just check with the Basel demo ,I saw the car demo have currency ,some demo don’t have ,I don’t like car demo but want to have currency,can do it?
Hello again, want to double confirm, the product page does it Custom Option Swatch Images, not just colour?
=> Yes, it’s multiple variant and easy to add color with color picker or upload variant image
=> All version included multicurrency and we already have setup video here:
https://www.youtube.com/watch?v=7RqeTEHjoh4&list=PLA7nTzZdSen2OakP6oPNkMQk6YK__Y5j4&index=7
Thank you
Ok thanks. The theme is it support metafield?
also the faq page is it possible to add the file attachment for my customer?https://www.awesomescreenshot.com/image/3145813/301b37ce9f8d1cd49c534c8aa04cf1b6
and the faq page i saw the youtude video seems like only allow for 8 questions for the column ?can add more?
Our theme doesn’t support it, we need customize to have it
Im having troubles having the currency chamge once i click Euro for instance. The amount is still displaying dollar sign. Also how will i add the currency code XOF – CFA FRANC to the dropdown list? Thx
Please give your store url and create staff account to following email teathemes.net@gmail.com ?
I created a staff acct for this email did you get the invite?
Hello did you get my invite for a staff acct? iVE BEEN AWAITING FOR YOUR ANSWER so Can you help me with the xof currency please?
I created a staff acct for you about 1 week ago but you havent answered yet nor help me fix this issue. Plz help
Can you please send me the contact to get direct assist ?, it will easy for both
In the mean time, I need know the store url and create staff account again to my email the4studio.net@gmail.com (because I got a lot of invite so I need your store url).
Thanks
Hello i have the similar question i would like my theme to be english/french both version available for my customers. My question is once i duplicate theme and translate it, will both theme the same login and products info or duplicate will be a different platform?
Also can i pay to have that customization done by your developers? Thx
Hi, duplicate theme only help you with translation text, for product and login, it impossible. We recommend you can use langify app to have multilaguage
Thank you so much
tHANK YOU I tried the app and i love it thx a lot
Hello i installed the langify app but its floating at the wroNG position. Is there a way to incorporate th langage sign in the the menu bar so it shows when im scrolling. Thx
For this issue, may be we need change from theme by coding, please send email to Jim and we will help with that
Thank you
what is Jim email adress plz
Helo i havent had an answer from Jim about this issue. Plz respond
Hope you got the answer now
Is it possible to add the layout from the sections to the product page and other pages? If so, Is it possible to do this ourselves or is custom work in the code required?
Unfortunately section only work on home page, we also support section for collection and product page but it different with from home page. may be need custom work, you can contact us if you need
Thank you so much
Hi guys, great theme, enjoying the set up. If I want to create a single page (eg a giveaway page) with my own HTML about the giveaway and allow 1 selected product (that I can swap in and out each week), can you please advise the best way to go about this? Putting here so others can see your answer too. Thanks a lot, early days but really happy with the theme, looks very professional and brings integrity to my store!
Hi, you can try create shortcode page and generate product block and paste this shortcode to page content, may be it will show (currently we supported shortcode in blog page and not test in static page yet): https://demo-basel.myshopify.com/pages/shortcode-helper
Plz try and let me know.
if you need any assist, please submit the ticket to https://the4.co/forums/forum/themes-support/basel-multipurpose-shopify-theme/
Have a good weekend
Thanks for quick reply. I tried and it kind of works. The collection pull through ( I set to only 1 product for a special collection) and it appeared mostly formatted, text, style, variants etc all good, but the images are insanely large (original size) and so it needs a little work. Not much though. I will contact support for some assistance if I cant figure it out – Thanks again.
It’s in beta, but you nice to share a theme example right
https://iconicartworks.co.uk/pages/30Thursday
Look good, plz let me know if you need any assist
1. how to remove google maps? in contact-us page 2 how to show color and size in product page, if that have only one size, one color.
Hi, 1. You can remove this one: http://prntscr.com/i6dwwo
2. Can you plz give me more detail or by screenshot as well ? I am not sure understand
Thanks
i just send email to ‘teathemes.net@gmail.com’ please check. thanks.
Sorry I didn’t get any invite, please give me store url and send request again
Would it be possible to only have the header, featured products, and the footer for the home page? Or at least create a home page without the large slider images on the home page?
Thank you for your time
Yes it’s possible
Thanks
Perfect!
Hope you will buy soonest
