122 comments found.
I have a website that uses your template but it is very old, I could buy the new one and update the one I have now. the version of template is DMCS 1.1.24
Hello, good day.. Do you still support this template?
Yes, we still support this template. If you need any assistance or updates regarding it, feel free to let us know or contact with our support team on Support forum. We’re here to help!
Hi I have just extended my support for another 6 months as I need some help. However, I cannot register on your support page? It returns an error.
Dear, Please contact with us via Profile Contact We’re will check details problem to help you.
Best regards.
Hi I sent you an email 11 days ago but haven’t heard anything? Your theme isn’t working at WooCommerce checkout. Can’t click different shipping options. Can you help fix?
Dear, We’re can’t received your email, please kindly check again.
Also, I see you registered account on Our support forum You can use that account to get support.
Best regards.
Hi Support, I have already used the support forum to explain the problem with the check out. I added the ticket on the 25th May and the ticket number is #48433. Can you check the forum for my ticket? Thank you.
Hi! When are you planning to update this theme? I wanted to make update of woocommerce today, and my webpage crashed.
Thank for feedback. We’re will check and update theme soon.
Hi, Does it support RTL? Thanks.
Sorry, the theme not support RTL.
Best regards.
Hi, just for your info, your demo isn’t working, it shows error message related to your database
Thank you. We’re will check template again.
Best regards.
Your newest update 1.1.43 still contains outdated woocommerce templates. This theme defniteley can’t be recommended for woocoomerce.
Dear, because we’re update before WooCommerce 3.6 release. We’re will check theme with WC 3.6 again.
Best regards.
Good morning, we would like to know when it is planned to update the template to be compatible with woocommerce 3.5.6. Best regards, thank you very much
Thank you for feedback! We’re will check theme again to update.
Best regards,
Hi, can I change the Header type of product category page? I don’t want to have image there. Just the basic heading. Thank you.
Yes. you can use base heading on product category page
Best regards.
Thank you, but can you tell me how? Do I have to manually create every single category page for this to work?
If you not add image heading for product category page, it will auto use default heading of theme
But the default heading for product category appears to be the one with the black image background.
You can change image background with theme options.
Best regards.
Had to debug a site for a customer and found version 1.1.40 of your theme is not 100% compatible with WooCommerce 3.4.5. Your template overloads for WooCommerce do not reflect the resent changes with the add-to-cart button for variable products. Right now the action hook ‘woocommerce_before_add_to_cart_button’ is called twice because you still include it in /themes/dmcs/woocommerce/single-product/add-to-cart/variable.php. The action hook has been moved to variation-add-to-cart-button.php which is missing in your theme and therefore gets loaded from WooCommerce. Any plugin using the hook ‘woocommerce_before_add_to_cart_button’ now gets called twice which causes serious issues. Please update the WooCommerce templates in your theme.
Dear, thank you for feedback ! we’re will check theme again and soon release new version to fix it.
Best regards.
Please include an Update to WP Bakery Visual Editor with your next release as well. The currently bundled version is outdated.
Yes, thank you for feedback!
Still no update. Your WooCommerce Templates are outdated, the Pagebuilder too. Do you still provide updates?
Dear, please kindly update DMCS theme on your site to latest version 1.1.42 and check again.
Best regards.
Hi there,
I received your plugin bundled with the Ultimatum theme. It’s great. However, my client is only not receiving forms via email. The forms are going into the database just fine, but for some reason they’re not carrying over to the email & also can you please provide your support email id to contact.
Is there something I need to fix?
Dear, please kindly contact with theme author to help you.
Best regards.
How to display top bar in mobile on wordpress website?
Dear, please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
Best regards.
Hi,
Need to add youtube icon in footer part.
Yes, we’re will check and add it in next version. Thanks!
A terrible theme!! It is difficult to work. I do not recommend it.
Dear, you have problems when use theme ? please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
Best regards.
Hi there Instagram is returing invalid data on https://jimmycmakeup.ie/ down the bottom of the website
Dear, please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
Best regards.
Hey! Just wanted to check is their any provision to show right/bottom images in mega menu? Though my support has ended however i am just looking for options. Pls suggest. Thanks.
Please contact will our support team on Support forum.our supporter will check to help you.
Hi I would like to use the standard woocommerce dropdown product sorting option however, I can’t seem to get this to display. I am assuming it is turned off in the code somewhere.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards.
Thanks
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
best regards.
Hi guys, been using this theme for a while, couldn’t be happier. Best theme ever. However the website we are using it on needed a new layout and just want to check with you guys if – can the menu be moved from the top of the page to underneath the header? We are using a rev slider on the headers, can the menu be moved underneath the header? I know my support expired but could you just please point me in the right direction and I will try to find the right php to edit in order to move this menu down? Thanks. Cheers
dh_get_template('header/'.$header_style.'.php',array(
'page_heading' => $page_heading,
'header_style' =>$header_style,
'menu_transparent' =>$menu_transparent,
'logo_url' =>$logo_url,
'logo_fixed_url' =>$logo_fixed_url,
'logo_mobile_url' =>$logo_mobile_url,
));
to end of file header.php but you need check only home to move menu, if you can’t do it, please renew support time and contact with our support team on support forum.
Best regards.
Hello, I am trying to get on your support page, but I can’t seem to get a password. The page says: link is in your e-mail. But it isn’t. Tried it serveral times/days. Also not in my spam folder…
How can I get on?
But maybe you can also help me this way 
I can’t seem to get the side bar in the webshop. I mean the side bar where you can select size, colors, etc. It is simply not there, tried everything. How can I get it in the page?
Dear, please kindly contact with us via Profile contact We’re will check your account on support forum to help you get contact.
Best regards.
Hi, my lookbook page shows collections in alphabetical order despite of arranging it in different order in WP Admin. Any suggestions?
I understand my support is over but its a basic question. Please suggest.
Thanks.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards.
I’m sorry for sounding slow but how do you set up the newsletter? Also, how can we make it popup? Thanks for the help in advance.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
