30 comments found.
There is an error with the themerex addons plugin that is breaking the WPbakery backend editor.
Theme is at 1.5.3, themerex-addons version: 2.34.99.6.33.12
Please advise.
backend.min.js?ver=8.7.2:47 Uncaught TypeError: Cannot read properties of undefined (reading ‘model’) at n.buildDesignHelpers (backend.min.js?ver=8.7.2:47:9305) at window.VcColumnView.window.VcRowView.buildDesignHelpers (trx_addons.admin.js:98:11) at n.changeShortcodeParams [as changeShortcodeParamsOld] (backend.min.js?ver=8.7.2:50:3082) at window.VcColumnView.window.VcRowView.changeShortcodeParams (trx_addons.admin.js:103:11) at n.appendShortcode (backend.min.js?ver=8.7.2:49:6591) at n.<anonymous> (backend.min.js?ver=8.7.2:49:5209) at underscore.min.js?ver=1.13.7:2:6363 at m.N (underscore.min.js?ver=1.13.7:2:9419) at n.addChild (backend.min.js?ver=8.7.2:49:5185) at n.addAll (backend.min.js?ver=8.7.2:49:4916)
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
I already updated the Themerex Addons plugin. I added the plugin version number in my comment above. It is current.
So that is not the issue.
Do you have any other suggestions on how to resolve this issue?
Hello,
Please submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you have.
Regards
So I have to renew support just to get this error looked at by your team?
I can’t submit a ticket because the two theme licenses I purchased from you the support is expired and the ticket will not submit. I just get a popup telling me to renew.
Ok we renewed support and submitted a ticket. Thanks
Hello there, I like your theme, great work! I want to know if I can edit the theme’s color scheme, button radius, and integrate woocommerce or other payment systems?
Hello,
Thank you for your interest in our theme!
Apollo offers a user-friendly and intuitive Color Scheme Editor. Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors. The button radius can be easily changed.
WooCommerce is included in the theme package. Please check the shop page https://apollo.ancorathemes.com/shop/ and feel free to use the plugin for an online store.
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Thank you for your response. Also, I couldn’t access to CSS files. Is it after purchase only?
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you.
Regards.
Hello good day, buy the template but I have problems with the Essential grid plugin, to activate the Wpbackery editor stops working, and shows the gallery that comes with the theme but you can not edit because when you go to the plugin does not load the editor.
Hello,
Thank you for choosing our theme!
Please ensure that Essential Grid, WPBakery and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://apollo.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery settings.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi,
On the home page the upcoming gigs are not automatically coming off the section when the date has passed but… When we log in and look at the live site it’s showing the correct next gig.
Is there anything off the top of your head that we are missing here or would it be a case of the theme etc needs updating?
Thank you.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
How do I get rid of this BIG home banner Tab. I click on header an I dont see anywhere to make it go away so it can look like the demo. I dont want any page titles. where do i find the settings. Its not in customize or header settings.
Hello,
You may delete title wrap in your Header layout:
https://prnt.sc/rfwjan http://apollo.ancorathemes.com/doc/#layouts_settings_headerIf you still have questions regarding that, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you.THIS THEME IS A NIGHTMARE TO WORK WITH!! Can anyone tell me how to remove this blue title header from the home page. and also why the Demo wont install after hours and hours of waiting.
That title header is what I would like to take out please. Its not in the header, or layout I tried everything support said to do and its still there.
Hello,
Dummy data installation depends on server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
- max_execution_time 600 - memory_limit 256M - post_max_size 32M - upload_max_filesize 32M - allow_url_fopen=On
Then re-import dummy data. It should be successful.
If you still have issues with demo installation – our Support team may assist you with that, just let us know in ticket.
There is no title on homepage on your website: https://prnt.sc/rii4s1
Were you able to hide it?
Thank you.Hello, we are trying to import the whole site demo data but it fails due to the revolution slider. Could you please help us?
Hello,
Revolution slider plugin should be updated.
Please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you in advance.how can you change the date format?
Hello,
Thank you for contacting us!
Please check Settings> General> Date format for whole website and Events> Settings> Display> Date Format Settings for events.
Feel free to submit a support ticket at https://themerex.net/support/ if you have any further questions or issues. Our Support team will be happy to help.
Thank you in advance.hello, I went there to make the changes but nothing happens, I’m using the VC, and the Event element
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team check that for you and assist you.
Thank you!Hey guys! The theme looks amazing! I Have some questions before buying this.
1 – Is it possible to create one photo album for each different day? we have around 200 events every year.
2 – is it possible to add a “buy ticket” button inside the event description page?
3 – is the color scheme customizable?
Thanks in advance!
Hello,
Thank you for choosing our theme and contacting us!
Sorry for delayed reply – we don’t work on weekends.
1) Yes, you are able to add as much galleries as you need.
2) You are able to create PayPal payment button: https://www.paypal.com/us/smarthelp/article/how-do-i-add-a-paypal-payment-button-to-my-website-faq3629and just paste embed code for this button to any page you need.
3) Sure, theme includes color scheme editor: https://apollo.ancorathemes.com/doc/#customizer_settings_colorsBest regards
Hi, I would like to buy your theme but I would like some information before that.
Is it possible to create photo albums for each of the parties organized?
Is there a ticket manager in the theme that allows you to sell your tickets directly on the website or does the “Get ticket” button in events simply send you to an external ticket office?
Is the site compatible with a French translation?
Can the description of the resident djs be more complete? On the demo it’s always the same and it’s very short.
Thank you for your answers, kind regards, Pierre
Hello Pierre,
Thank you for your interest in our theme!
Sure, you can enable WPBakery Page Builder for events posts and add a gallery shortcode to display photo albums.
Get ticket button in slider is linked to inner page and you are able to change URL.
There is no ticket manager in theme, but you may add a free add-on for WooCommerce and Booked appointments plugins, that allows payments for appointments:
https://boxystudio.ticksy.com/article/3820/ Theme includes language .pot file, so you are able to translate theme via Poedit: http://apollo.ancorathemes.com/doc/#theme_translationYes, you can add more description for residents.
Best regardshi Thanks theme is good but not working demo. Is it possible help for us. I couldn’t load you can see https://yadi.sk/i/3sM_pUnX73i-FA and you can check https://yadi.sk/i/VuNkWmDXX3QZJA
When I start One Click Demo Data always waiting more than 30 min. every time stuck. and all demo page every time change.
Hello,
Thank you for choosing our theme and contacting us!
Demo data installation fully depends on your server settings.
Please make sure that your server PHP configuration limits are as follows:
http://apollo.ancorathemes.com/doc/#getting_started_theme_requirementsIn case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server:
http://demofiles.ancorathemes.com/apollo/demo.zipExtract it in /wp-content/themes/apollo/ directory and try re-import demo data in admin panel.
If you still have any issues or questions, please submit a support ticket at:
https://ancorathemes.ticksy.com/submit/#100010709Thank you.
Interesting decision! Happy selling! )
Hey Drev0,
Thank you so much 
Hi there! Great theme.
Pre-sales question: Is Mixcloud supported in the ‘residents section’ and if so, how does that work? Thanks.
Hello,
We appreciate your interest in our theme! Live radio streaming is not available in the theme by default. However, our Customization studio may integrate streaming in our Audio shortcode for a small fee. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request paid Customization”. Thank you!
Regards
Thanks for the swift response.
It’s not live streaming functionality that I need.
I saw an earlier reply from you above to another question with a similar request to mine.
8. Songs can be added as mp3 files form your server of from the other server. This shortcode does not include any controls except play/stop. You can embed soundcloud played using embed code form soundcloud.
Is it not possible to use Mixcloud embed code instead of Soundcloud?
Unfortunately, I don’t have any budget to make a request at this moment in time.
Thank you!
Hello,
The theme has a ready audio shortcode allowing to play music online. The following audio on the demo http://prntscr.com/kaditt are created with built-in audio player shortcode managed in Visual Page builder. Please check the shortcode settings: http://prntscr.com/kadjur As you see, you can output either locally hosted audio file or use embed HTML code. In other words, Mixcloud embed code can be also used. If you want to make sure that your embed code will definitely work, please provide the example embed code directly in this thread or in the ticket submitted at https://ancorathemes.ticksy.com/ to category “Pre-sales Questions”. I will double-check that for you. Thank you!
Regards
Hi Amazing work !!!! event payment submission, is it possible ? Thanks
Hello,
Thank you for your interest in our theme.
Unfortunately, there is no such functionality in the events plugin.
This is a great theme. I’ve set up everything and it great, but only have this problem. In my events layout, or the events element in general, there’s a little “a” near the “find details” button https://i.imgur.com/DOs8dru.png
Hello,
Please submit a ticket to our support system and provide us with detailed description of the issue.
Hi, Is it possible to show past events on the web? Thank you!
Hello,
Unfortunately there is no such option in the events calendar plugin.
Hi I purchased the theme i have a few issues and have submitted tickets
Hello,
We will reply to your tickets as soon as possible.
How do you edit the php in event detail page?
Hello,
Please submit a ticket to our support system and provide us with detailed description of the issue.
Hello,
1.) I purchased your theme. After install, we are having 2 issues with the events plugin. After creating events, all of them go to a 404 when you click FIND DETAILS.
There is an events page that exists and I can see in the event plugin settings there is the events slug.
None of the events go to an event page.
2.) There’s a random letter “a” being placed before the button “find details”
Can you please help?
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
Hello i have some questions about your theme,
1) At Home page 2, the slider, is revolution slider?
2) Can we have Homepage 1 with the menu like at homepage 2?
3) At the homepage 1, there is a “This weekend event”. How is that working? Today we have 05/10/2017, but it showing events for August 25, August 2, July 22, etc.
4) At the same place with 3), the events what exactly are? They are some kind of posts? Or is something in the visual composer with a characteristic of events?
5) At the same place “This weekend events”, this area takes the event automatically?
6) At the same place, we cant have the link of the event in the picture, and not only at the title and at the button with the arrow?
7) At the home page 1, there is another area “Club events, Upcoming, i want to answer me the same questions (3,4 5).
At the Home page there are some music songs. From where are coming the songs that are played (we upload them in the website as .mp3, or we can put links of lets say soundcloud?)? There we can’t see the player, so to know where is the track and to control the sound volume?
9) The “news and articles” area, are some posts, and there we have a number of recent posts?
10) “People about us” area, is taking the content from some network like facebook, or instagram?
11) At homepage 1, at photogallery, what we have there? Some posts and takes the featured images?
12) The instagram area, takes the content form the instagram page?
13) There is no a feature where to viewing how many people are joined in our social networks, and to can somebody to join in our social networks without living the page?
14) Can we have a popup for the newsletter registration? We can have it only at the footer?
15) Are there positions for banners and advertisements? In the Home page, at events and posts?
16) Can we have in every event, a photo gallery from the event, when the event is finished?
17) I see at google page speed the demo site it takes very low rate (mobile 0/100, desktop 6/100) why is that? Please if you can i want to see a page with your theme which optimized, so to test the page speed in google page speed.
Thank you
Hello,
Thank you for your interest in our theme.
1. All sliders created using Revolution slider.
2. Yes, you can.
3,4, 7. This section created using Events Calendar plugin.
5. Yes, events are displaying automatically.
6. Unfortunately no.
8. Songs can be added as mp3 files form your server of from the other server. This shortcode does not include any controls except play/stop. You can embed soundcloud played using embed code form soundcloud.
9. Yes, right.
10. You add this content manually.
11. THis section created using Essential Grid plugin and you can have different display options.
12. Yes, right.
13. You can use third party plugins for such functionality.
14. You can set this using pop up shortcode in any area you would like.
15. Unfortunately no.
16. Yes, you can add this using Essential Grid shortcode.
17. Google Page speed is not good at testing Wordpress websites.
Hello and thank you for your answers.
i want some extra info:
at 15) So we cannot through visual composer to add banners, or ads in the front page and at post and event pages?
at 17) Google page speed must have good rates, because it plays roll in the google search results and also at the price of google ads, if someone add his site in google ads.
Thank you.
Hello,
15. You can add them into the page content without any issues. There are no specific section for banners and ads in the theme.
17. You can see what should be optimized on the results page. Our demo is optimized for a better look.
Hello! Im interested in you theme, it looks great! Have you got the demo login details? I want to see if the back end admin panel for events organisers does what i need it to do.
Would be great to hear from you. Kind regards, Dyran
Hello,
Thank you for your interest in our theme.
Unfortunately we don’t offer admin panel demo. You can check our online documentation for more info about theme functionality: http://apollo.ancorathemes.com/doc/
