Hello there,

Thank you for purchasing our theme and for reaching us. This means you are trying to install the theme instead of update.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Please try method 2 or 3.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Have you enabled “AJAX” add to cart here in this setting : https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-7 ? Please confirm.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. There is an option in the widget to choose “List” or “Dropdown”. You can choose that.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you becoup Ibrahim for your support as usual I followed the tutorial n1 but after activating the token when I click on Update Available nothing appears after is the update does not install

Hello again,

Thank you for getting back. Did you try updating from Dashboard > Updates. If you are facing issues with Envato Market update, please try method (2).

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Its ok was a conflict with (yith request quote0 plugin

Hello there,

Thank you for purchasing our theme and for reaching us. Glad your issue is resolved. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The “Recommended Products” is a static block assigned as a jumbotron in Electro > Shop > Shop Page Jumbotron. You can edit this block in “Static Blocks” page of your admin panel.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

The errors are caused by WooCommerce 3.3.1. We have released an update – v1.4.20 which is compatible with WooCommerce 3.3.1. Please update the theme to v1.4.20 to resolve this issue.

Thanks, Ibrahim

Thank you very much. I’ve done it, but still site is not working. any hints please ?

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website details, I will check why it is not working.

Thanks, Ibrahim

I made everything you said in the option 1, created a new token, inserted, saved, but the option to update doesn’t appears.

Hello again,

Please try to update from Dashboard > Updates. If the updates still doesn’t happen, please use 2nd or 3rd method.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks a lot!!!!! The second option fixed!!!

Hello again,

From the screenshot I don’t see a description. Have you added a description ?

Thanks, Ibrahim

Do i need to add a description for SKU to appear??!!

Hello again,

Please add this custom PHP code to your child theme’s functions.php to :

Copy style.css to your child theme’s style.css. Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Which script controls the Menu?

Trying to optimize, and need to know which script to exclude, so it keeps working…

Hello there,

Thank you for purchasing our theme and for reaching us. Glad your issue is fixed.

Menu dropdowns are achieved using bootstrap.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom CSS to remove height limitation :

.products-carousel .owl-item .product .product-short-description, .section-onsale-product .onsale-product .product-short-description, .section-onsale-product-carousel .onsale-product-carousel .onsale-product .onsale-product-content .product-short-description, li.product .product-short-description { height: auto; }

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello, this custom CSS code does not change the text limitation in the shop itself, the image I attached is still happening when people browse categories

Hello there,

I am not sure why the custom CSS that we share with you does not work. I think its most likely due to a mistake in adding the CSS. Can you please email our support your WP admin details ? I will check.

Thanks, Ibrahim

found it, sorry

Hello there,

Thank you for reaching us. You can disable reviews in WooCommerce settings. Ref : https://www.h3xed.com/blogmedia/woocommerce-disable-product-reviews.png

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The errors are caused by WooCommerce 3.3.1. We have released an update – v1.4.20 which is compatible with WooCommerce 3.3.1. Please update the theme to v1.4.20 to resolve this issue.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Yes, the theme is compatible with WPML and multi-currency for WooCommerce.

Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The order IDs are generated by WordPress based on post IDs as order is a post. You need to use a plugin like this to change that : https://wordpress.org/plugins/woocommerce-sequential-order-numbers/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Glad you are liking our theme. To answer your question :

1. The Onsale block uses shortcodes, you can use any of the shortcode to display products. You can use “Products” shortcode and choose the IDs of products you want to display.

2. Please add this custom CSS to your child theme’s style.css to remove product title height:

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello, 1. I am using specific product ID for the OnSale block, my question is if I can have a place to use a discount coupon code in the Block itself (like I have the option to use a code in the cart)

2. I’ve used this code already, it does display full name on the homepage, but not in the shop itself. so when peoiple browse categories the names are shortened

Hello again,

Thank you for your clarification.

1. Unfortunately it is not possible to use a coupon code in the block itself.

2. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website details I will check why the code does not work.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details I will check.

Thanks, Ibrahim

With the plugin “WP Rocket” the site works super fast!

Are there any other plugins that you recommend?

Glad you are able to achieve speed. To improve speed, I’d use imageoptim software to optimize all my images. I don’t really recommend any other plugins. The more you add, the more it slows you down.

Hello there,

Thank you for purchasing our theme and for reaching us. No, its not disabled, I can see it in columns. Can you please post a screenshot ?

Thanks, Ibrahim

Hello there,

The width of the mega menu is set by adding a special class to the parent menu item of the mega menu item. We have documented the special classes here : https://transvelo.github.io/docs/electro/setup/advanced_megamenu_dropdown.html#6-making-the-megamenu-dropdown-as-3-half-of-the-width

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim