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hello can I request the Turkish language file of the theme
Thank you for purchasing our theme and for reaching us. The theme is available in English only. The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#section-5
Hope this helps. Let us know if you have any other questions or need further help.
I am gonna buy this electro theme.. I wanted to know that madrassthemes have written in descrition under your theme that it supports Elentro for editing .. but i didnt found it, i found WPBakery for editing..
if it supports how can we use it???
Thank you for reaching us. Can you please clarify which editor you are referring to ?
Elementro editor. I am referring to. sorry i wrote it wrong
Is there a way to disable tablet view? I’d like my site to look the same on an iPad that it does on a laptop.
Thank you for purchasing our theme and for reaching us. Unfortunately, it is not possible to disable tablet view separately. You’ll have to do custom code to achieve this.
I paid for the theme, but the support has been complicated, I opened a ticket #69737 more than 5 hours ago, and I’m still waiting with no answers
Thank you for purchasing our theme and for reaching us. Please note our response time is 1 business day. I’ve looked into the ticket number that you’ve stated and have asked my colleague handling support to respond to it as soon as possible.
Hello! I like your template very much. Our store has been working on another CMS for over 10 years. We want to migrate to WordPress. Do you have experience in importing product cards, for example, from Excel? BR.
Thank you for your interest in our theme. Unfortunately, we do not have experience in migration. The theme is a WooCommerce theme and supports all features of WooCommerce. WooCommerce does have a CSV importer.
You’ll have to rely on third-party support to help with import.
Hope this answers your question. Let us know if you have any other questions.
Hello! This template is great, Is it possible to make the page wider?
also, I am currently using the Home V1 mobile header, (default white) but I want it to be black, is it possible?
Thank you for purchasing our theme and for reaching us. Our theme’s max-width is 1400 pixels. If you want to make it wider, you’ll have to use custom CSS to achieve it.
We do not have a dark mode for mobile yet. We are sincerely sorry.
I want to know the theme works with Elementor I want to purchase it if works with Elementor.
Thank you for your interest in our theme. Electro is compatible with Elementor. However, not all home pages are available in Elementor.
You can check the documentation on which pages are available: https://docs.madrasthemes.com/electro/
Thank you for purchasing our theme and for reaching us. You are using outdated version of the theme. Please update the theme to resolve the issue.
You can update the theme can be updated in 3 ways:
1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically: Sometimes, (1) does not work. You should install this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old Theme and install the new one.
3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
Thank you for reaching us. They are ad blocks and are visible in wide mode.
dear developer kindly check my screenshot and resolve my issue i have noted my issue in screenshot kindly make the video tutorials…thanks
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