116 comments found.
Just installed, and it gives me the error ” The package could not be installed. The theme is missing the style.css stylesheet.”
ok, theme installed. Now I am struggling with demo data import! I am getting a message ” try again later” – how much time does it take to get any support from you guys? I was so excited to get the theme, and it just does not go smooth. I am not a WP newbie – I have been working with it for at least 8 years and this is just insanely difficult. I would appreciate help ASAP
Dear Vikita123, Please submit a ticket at https://themerex.ticksy.com/ with website link and admin details. This will be faster and more effective. Also please check the following theme requirements http://cryptonblog.themerex.net/doc/#getting_started_theme_requirements Kind regards
I added the details to my ticket
Dear Vikita123, Unfortunately, we have not received email from you yet. Could you please specify which email did you use? Kind regards
I did not send email, I opened a ticket https://mockingbird.ticksy.com/ticket/1526751/
to which I received a generic up-selling response offering to do installation for 42$. I installed everything, but when trying to load Demo content and it keeps giving errors - and I know for sure it is not a memory issue. What email should I be using to send this to?Errors that occurred during the import process: Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/users.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://crypton-magazine.cryptonblog.themerex.net/demo/default/widgets.txt'. Please, try again!
Dear Vikita123, You sent ticket to Mockingbird Customization studio, but we have provided you with the different link to submit a ticket: https://themerex.ticksy.com/ Could you please use the correct one? Thanks in advance! Kind regards
I’ve sent ticket to the link https://themerex.ticksy.com/ about 40 minutes ago!
Please check reply to your ticket. Thank you!
I installed the demo data but the coach demo is not included. When will this be fixed? I only purchased the theme because of this demo.
Dear webcurve, Crypton Blog archive contains 4 themes (skins) in one package: blog, magazine, coach and shop that differ in design only. In “Appearance > About Crypton Blog > Install Another Theme Skin” section you can choose the skin for further installation, depending on the design you need. Just select the skin and click on the “Install Skin” button. Please learn more here: http://cryptonblog.themerex.net/doc/#getting_started_theme_installation If the issue still exists please get back to us in the ticket at https://themerex.ticksy.com/ Kind regards
I have installed all but i have been getting this error when i install the last plugin “Cryptocurrency All-in-One” and i get this error message “Something went wrong with the plugin API.” thanks
Dear nbkelo, Please submit a ticket at https://themerex.ticksy.com/ and our support team will send you the plugin separately. Kind regards
Hello, i have uploaded the webfile but found out the webpage is so much slow to open. I dont think it is the server’s problem because I have used the same cloud server to run the other website and the speed is fast. Can you help me figure out the problems? my web page is www.farprime.net
Also, for the magazine theme, it is not perfectly scalable in the mobile view since the page is too narrow with lots of space on both sides. Can you help me solve this problem? Thanks
Dear Customer, Could you please submit the ticket at https://themerex.ticksy.com/ and our support team will gladly help you regarding mobile issue. As for the 1st issue, the solution has been provided in the ticket. Kind regards
Hi,
I sent a ticket via support but I think this is worth writing here. I believe the crypto currency all in one plugin is no longer available so when trying to install everything This plugin gives an API error. Thing is your theme is heavily dependent on this plugin. I just bought this theme. Do you think you will get this resolved any time soon?
Hello, Please check reply to your ticket. The plugin has been sent. Kind regards
I have a link to Instagram and yputube installed. but I only see the one for instagram. why is the second link visible? how is this displayed in the menu desktop? current only in the mobile menu.
Dear daguade, Please submit a ticket at https://themerex.ticksy.com/ and add website link with admin details. Our support team will check the issue for you. This will be faster and more effective. Kind regards
Mobile version is not looking nice after installing demo. Its been 1 hour after creating ticket. Any other way to get reply fast?
Dear dongamk, Our support operator has provided you with reply within 4 hours. Please check the reply, your website looks perfect on our end. If the issue still exists please get back to us in the ticket. Kind regards
Where can I change the footer at the blog article?
Dear daguade, Please edit footer information in the Admin panel-.Layouts->Footer main. Please learn more here: http://cryptonblog.themerex.net/doc/#layouts_settings_footer Kind regards
I got 2 problem with the theme. First the plugin M Chat is not available for install any more. The second, I got these error on the plugin installed: Warning: file_get_contents(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /home/tuyennta/cryptoshared.info/wp-content/plugins/cryptocurrency-rocket-tools/cryptocurrency-rocket-tools.php on line 100
Warning: file_get_contents(https://www.cryptocompare.com/api/data/coinlist/): failed to open stream: no suitable wrapper could be found in /home/tuyennta/cryptoshared.info/wp-content/plugins/cryptocurrency-rocket-tools/cryptocurrency-rocket-tools.php on line 100. Please help me to resolve it
Dear tuyennta, Could you please submit a ticket at https://themerex.ticksy.com/ and add website link with admin details. Thanks in advance!
I could not find my theme’s name on the dropdown on the page you asking me to submit the ticket. How can I submit?
The ticket has been submitted successfully. Please expect reply soon.
I have tried installing this theme a few times, but when I “install” the (3) Cryptocurrency plugins, they break the site, and I am forced to delete Wordpress and begin the re-install from the beginning. Why is this happening and what I can do to get these plugins working? Thanks!
Dear John, Please check reply to your ticket. Kind regards
Hi, how to customize footer to add our own logo and copyright?
Dear Customer, You should edit Footer layout in the Admin panel->Layouts->Footer in order to add footer logo. Please learn more here http://cryptonblog.themerex.net/doc/#layouts_settings_footer Kind regards
I am new to the WP and I just install theCrypton | Multi-Purpose Cryptocurrency WP Theme. It was very complex to setup. Do you have any user manual doc？ I searched on youtube and find nothing about the theme.
Dear Customer, Please use the following theme documentation http://cryptonblog.themerex.net/doc/ Feel free to submit a ticket at https://themerex.ticksy.com/ . Our support will gladly provide you with instructions. Kind regards
How do I get the Slider Evolution Pro which is included?
Dear emilengo, Slider revolution is included to the theme package and you should install it via admin panel and import sliders with sample data. Please learn more here http://cryptonblog.themerex.net/doc/#getting_started_plugins_installation If you still have any difficulties please feel free to contact us at https://themerex.ticksy.com/ Kind regards
Fixed Current Issue
Feel free to contact us at https://themerex.ticksy.com/ if you need further assistance.
i am importing data and it not working ..not even ur support site is working too
Dear Customer, Please take our apologies for inconvenience caused. Please send your website link, admin details and specify the issue you got to miraclarke2@gmail.com Thanks in advance!
Hey,
I am trying to update the logo with no luck. Everytime I change it, it jumps back to the crypton one. Kindly advice me with a solution.
Many thanks!
Dear jherraez, If you use Blog skin, then please edit Logo in the Admin panel->layouts->Header centered menu. Please learn more about Header layouts here: http://cryptonblog.themerex.net/doc/#layouts_settings_header Please submit a ticket https://themerex.ticksy.com/ if you need our further assistance. Kind regards!
Hey thanks, I managed to do it but i am having troubles with the footer also. I change it in layouts, theme options, customize and nothing happens, the same footer’s still there. Thanks again!
Hello?
Dear jherraez, Please submit a ticket at https://themerex.ticksy.com/ and provide us with website link and admin details. Kind regards
Sent.
The issue has been solved in the ticket.
I need help installing Crypton. I have uploaded hundreds of themes and creates a thousand websites. This theme will not install in Wordpress? Help
Hello Christian,
You are having low max_upload_filesize, please increase it. The tech support operator has provided you with the detailed guide and offered assistance with the installation. Please check the ticket reply.
Regards
2 quick questions: 1.How do I add widgets to the ‘single post’ in theme options? 2. When using the “vertical” menu option the ’>’ icon is not styled correctly, so it smashes into the text. Also, when hovering over a menu to activate sub-menu, the sub menu runs outside of the container.
Dear DosingDenver, Could you please submit a ticket request at https://themerex.ticksy.com/ and specify do you want to add widgets to the sidebar? Also please provide us with the website link to check the issue with icons. Thanks in advance!
Where can i find it? https://www.screencast.com/t/hxUh8agS
Dear daguade, Please make sure you’re using the latest theme version 1.2.1, Cryptocurrency widget has been added. Please learn more about it here: http://cryptonblog.themerex.net/doc/#plugins_settings_cryptocurrency_price_ticker_widget Kind regards
Hello, I am one of the Author of Envato Marketplace, one of my customer would like to buy your “Cryptocurrency & Mining WP Theme”, but we have some questions about woocommerce and so on … Please contact me on the following email address: support@templates-support.com or my skype is: vachini
please contact me as soon as possible, my customer has limited time
regards, Mecovache
Thank you for your interest in our theme! The email has been sent.
