Hi Ana,

Actually, the problem isn’t in the theme, it was related to some custom code we have added to the demo site. You can check that we have updated that and you should be able to see the responsive menu.

We’ll be releasing a new version soon, but with the current version, the responsive menu works great.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Thank u very much! Great news!

Hi,

Thank you for writing. For Smart, we recommend having all your options for Images, CSS and JavaScript turned on in Theme Settings > Performance.

You can also speed up your site by using the following:

For page cache, we recommend W3 Total Cache (https://wordpress.org/plugins/w3-total-cache/), since it’s been largely tested with our themes.

Whatever it is the plugin you’re using for page cache, we recommend turning off all its file minification options for HTML, CSS and JS, and use Autoptimize instead: https://wordpress.org/plugins/autoptimize/. Here is a screenshot with our recommended configuration for Autoptimize: https://www.dropbox.com/s/l621ucr6mlpuepk/Screen%20Shot%202017-06-28%20at%2014.53.49-fullpage.png?dl=0&raw=1.

Also, you may want to take a look at this article about website performance and optimization: http://www.wpbeginner.com/wordpress-performance-speed/. It has a lot of useful information that can be relevant to your site.

Hope this helps. Please let us know how it goes.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for the follow-up. I’ve personally replied two times to your email. It’s strange that you haven’t received the reply, have you checked on your spam folder?

I’d need the FTP access details in order to update the required files. Would you be so kind to send me that to the email address I’ve posted? Have you changed any file within the theme?

Best, Juan

Knowledge Base · Official Support · Facebook · Twitter

Hi Juan, my network admin checked the logs and only found support@nicethemes.com from the two e-mails I sent you. He also does not feel comfortable passing ftp information to a third party. Is there another way we can resolve this?

Ok, I’ve sent it from my personal account. Perhaps it’s just that.

Both problems can be solved if you upload the latest version of the theme (you can overwrite the old files with the new ones) via FTP. Perhaps you can download the latest version and upload it?

Best, Juan

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing. I hope you are doing well.

Are you using any other plugins besides Visual Composer?

would you please create a support ticket on http://nicethemes.com/support/ so we can provide you better support and ask for your site access details in order to take a look?

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing and thanks for your kind words

Buying a license will give you the chance to insert the license key on the WordPress dashboard and that will allow you to update directly and solve the problem. You shouldn’t be losing any setting because the files are the ones that will be changing. Please have in mind that in order to get the license key you need to validate your ThemeForest purchase on your http://nicethemes.com account: https://nicethemes.com/article/get-license-key/

Knowledge Base · Official Support · Facebook · Twitter

Hi JD,

Thank you for writing. I hope you are doing well.

The body background image option is only available when using the boxed layout. If you want to use a tiled JPG for the background you can add the following CSS:

body {
    background-image: url(http://urlofyour.com/file.jpg);
}

#wrapper {
   background: transparent;
}

You can add that code and replace the http://urlofyour.com/file.jpg part with the actual URL of your JPG.

The code can be added in Appearance > Customize > Aditional CSS or via the Theme Options panel.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hello,

Thank you for writing. Do you mean the color and shape or the position?

Please validate your purchase and create a new support ticket on our support platform at http://nicethemes.com/support

Best, J

Knowledge Base · Official Support · Facebook · Twitter

nvm, it has to do with using the “canvas dark” template. i just set the template to regular and will custom code the dark stuff back. and yes I have a license it’s just not purchased under this codecanyon account

Hi,

Thank you for writing. Ok, I assume you have resolved your problem then?

Please feel free to post a support ticket in our support platform at http://nicethemes.com/support

Best, J

Knowledge Base · Official Support · Facebook · Twitter

GPL Vault is a site managed by THIEVES. They distribute our products without our consent. You shouldn’t buy from them. Perhaps you didn’t know that.

We only sell licenses here. We provide support and updates to the users who pay for a license, support, and updates. Once they pay us money, they become customers and we can survive and provide support and updates. That’s the way the world works.

We are glad you liked our theme, but you are using a pirated copy. And you are supporting a bunch of thieves instead of supporting the real authors, who were the ones spending time developing the product.

Knowledge Base · Official Support · Facebook · Twitter

I’m up for buying this !

Presale three questions

1. SKU will be visible ? 2. Search shows only posts and not products any fix to this ? 3. Content description we want to show below title and MRP of product and not images.

Help me with this within 10mins I’m up for buying this theme.

Your mail helps us to understand:)

Hi Intanote,

Thanks for writing and sorry for the delayed response.

1. Yes, SKU is part of the details below the add to cart button in the single product template.

2. Yes, we’ve created this snippet to change the default behaviour of the main search form in order to make it search products: https://gist.github.com/juanfra/a0ea0243955e2cfd9730b4514fb2e6ea

3. I’m not sure if I totally get you with this point. You want to change the layout of the single product template?

Best, J.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

I hope you are doing well. Thank you for writing.

That problem is related to your hosting configuration, you need to change your maximum upload filesize in your php.ini configuration. Please take a look at an online tutorial like this one: https://wptheming.com/2009/07/upload_max_filesize/ or ask your hosting provider how can you change that.

Best, J.

Knowledge Base · Official Support · Facebook · Twitter

Hi Travis,

Thank you for writing. I hope you are doing well.

GPL is based on these four rights:

- the freedom to use the software for any purpose, - the freedom to change the software to suit your needs, - the freedom to share the software with your friends and neighbors, and - the freedom to share the changes you make.

You can read more about GPL here: https://www.gnu.org/licenses/quick-guide-gplv3.en.html -

We release our code licensed under GPL because is on top of WordPress and we think it is the way to go. We also organize WordPress events such as WordCamps and we contribute to WordPress as a project. We couldn’t be doing that if we don’t pick GPL as the license.

At the same time, we are humans, independent developers, we need to pay Envato’s cut for each sale (a flat rate of $12 and a variable depending on the price of the item) and we also need to eat, take showers and pay rent. That’s why we sell licenses.

We sell theme licenses. Each theme license can be activated in one site and will enable one click updates, support and a few other perks.

Have a nice day, Juan F. Aldasoro

Knowledge Base · Official Support · Facebook · Twitter

Thank You Juan for getting back to me so quickly!

I totally understand where you’re coming from and get your points highlighted in the reply above. Will do more research before making any decision

Thank you again for getting back

Kind regards

Travis

My pleasure Travis. I’m always happy to answer any question. Please let me know if I can help you with anything else, or if you need me to be more clear about GPL and our licenses.

Best regards, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing. I hope you are doing well.

Yes, of course, both map and contact form can be removed if necessary.

Please let us know if you need any further assistance.

Best, J.

Knowledge Base · Official Support · Facebook · Twitter

Hi JD,

Thanks for your question.

Fonts can be changed, you can select from a list of system default fonts and Google Web Fonts. The sizes for the main font and navigation can be changed from the theme options panel.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi JD,

Thanks for writing. I hope you are doing well. Regarding your questions.

1. Yes, the “Posts” element we have created for the page builder has infinite scroll.

2. Changing the URLs of the portfolio items would need some customization, that could be done via templates or using filters.

Best, J.

Knowledge Base · Official Support · Facebook · Twitter

So an external URL for a portfolio image is possible. Ok. Good.

But, would i need to submit a support ticket or is it simple enough that I could do the customization myself?

Note I’m not a programmer but I do have some wordpress skills and humble intelligence.

Cheers,

JD.

Hi JD,

Thanks for the follow-up.

You will probably have to submit a support ticket, because there are different ways to display the portfolio items and that will count when trying to change the URL.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for writing.

Yes, it supports RTL languages.

Best, J.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing. They are actually there but they have an outdated file version will be fixed in the new version of the theme.

You can use these files https://cloudup.com/ckISlK6o_5k to replace the ones in /themes/smart/includes/plugin-integrations/visual-composer/components/ and you will start seeing these elements.

Please remember we have a support center that can be found in http://nicethemes.com/support/ and that’s where we handle support requests. That way we can give you a better support experience.

Thank you very much for your purchase! J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for your purchase. I hope you are doing well.

Have you checked your directory permissions?

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi Vasili123,

Thank you for writing, I hope you are doing well. Regarding your questions:

1) Smart comes with its own implementation of Visual Composer, this means that we have defined our own set of elements and the different fields for each one of them. There are some that are common to the Visual Composer version you get when you have it as is. By saying this, we mean that there are several shared elements, but perhaps your site won’t look exactly as it is if you migrate. Regarding Revolution Slider, there won’t be any problem.

2) The mobile menu is toggled, unfortunately it doesn’t include the option to have a full screen menu right now.

3) Yes, you can choose to display the footer or header on a page/post basis, via custom fields.

4) You are more than welcome

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for writing and thank you for your purchase. Yes, you can download the WordPress installable ZIP directly and upload that file to the Appearance > Themes section. We have created a detailed article where we explained how to install Smart, you can have a look at it here: https://nicethemes.com/article/installing-smart-wordpress-theme/

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for writing. I hope you are doing well.

You can add the embed code from soundcloud as HTML blocks. Would that work?

Best, J

Knowledge Base · Official Support · Facebook · Twitter

That would be perfect! Thanks!

My pleasure

Knowledge Base · Official Support · Facebook · Twitter