83 comments found.
The theme is not working with last updates of wordpress and woocommerce
Hi Japasvi, Thanks for reaching out. Where is it breaking for you? Which version of PHP are you on? Could you please open a support ticket on our support platform?
Best, J
The developers of this theme belong to the group whose products are no longer being developed and are therefore no longer usable or unusable in the current versions of PHP, Wordpress and Woocommerce. However, the height of impudence is that they still offer these themes for sale here.
hi, very nice theme, im trying to make columns on a page using wpbakery, but your theme is not displaying columns, if i change themes the columns displays correctly but if i activate your theme again, the columns dont show anymore just rows. any hint on what could be?
Hi,
Thanks for reaching out.
Please open a new support ticket on http://nicethemes.com/support so that we can get more information from you.
Best, J
Hello NiceThemes,
My website is having some errors, problems with framework, WPBakery Page Builder. I just noticed that this theme has not being updated since March 2018. Are you planing on update it anytime soon? I had to fix these problems and really need to confirm about security, fixing errors and I am no longer have “support” period valid to contact your support platform.
Thanks!
Hello,
Thank you for reaching out to us! Have you tried downloading the latest version of the plugins? (Visual composer / Revolution slider).
We don’t have any big update planned in the near future. You can still write us at the nicethemes.com forums.
Best, J.
I just bought the theme and I tried to add the purchase code at your support website. I doesn’t allow me to add the purchase code. It keeps on telling me the following:-
Invalid purchase code. It doesn’t exist or it wasn’t inserted correctly. Please try again.
I correctly added this once I downloaded the code. My website is down and I need to solve this by updating the theme and the plugin. Please help me. Thanks!
Hi,
Thank you for reaching out to us, and thanks for your purchase! You are probably adding the license key for support. Could you try adding the license key of the theme purchase? If you need to share your license key code, I’d recommend you to send us a message via our FB page fb.com/nicethemes
Best, J
Hello I recently had to delete and reinstall a WP project. I got the theme reinstalled but my i am not getting an error on my key “License keys do not match.” what should i do?
Hi,
Thank you for reaching out to us! I hope you’re doing well.
I’m sorry but I’m not sure if I’m following you. You’re getting an error or you’re not getting it?
Would you please create a ticket on our support platform at http://nicethemes.com/support – please include your site details so we can take a look at what your site is saying.
Best, J.
No any updates since last 1 year?
Yes, no major updates.
Best, J.
Hello
I would like to ask if there’s a way to hide specific new products on home page (when no category is selected) but show them on the correspondent category only.
thnx
Hi,
Thank you for writing. I hope you’re doing well. What are you using to display products on the home page? The visual builder or the products directly?
You can open a new support ticket at http://nicethemes.com/support and we can give you a much more personalized support experience.
Best, J
Hi, a pre sale question. I like your theme, but…as I see you declare anyone can buy it for 39USD, right? But when I click on BUY I get this: http://preview.themeforest.net/item/smart-responsive-multipurpose-wordpress-theme/full_screen_preview/17333318
Or I can buy it for 69USD on envato 
Well, is there a way to get it for 39?
Thank you
G
Hi G,
Thank you for writing. I hope you’re doing well. 69 is the new price of this theme. We need to update the rest of the prices.
Best, J
Is there a way to change to accent and complementary colours?
Hi,
Thank you for writing. I hope you are doing well.
Yes, you can go to “Smart > Theme Options > Design & Styles > Colors” and then edit each one independently.
You can check our article on how to customize the colors here: https://nicethemes.com/article/options-design-styles/
Best, Juan
Hi
I would like to ask if there is a way to add share button for each product.
thanks
Hi,
Thank you for writing. Do you mean on the WooCommerce products?
Best, J
Yes
Hi,
Thank you for the follow-up. To get that type of functionality you’ll need to install a plugin like this one: https://wordpress.org/plugins/woocommerce-social-media-share-buttons/ Best, J
Hi,
Im currently testing a demo version but seems that image row is not responsive. it is not showing on any mobile phone also the top bar, I cannot put anything on it. I am putting the top menu on the top bar but seems not showing also on the site.
Hi,
Thank you for writing. I hope you’re doing well.
Would you please validate your purchase and open a support request on http://nicethemes.com/support ?
Thanks, J
Hi
I am trying to register my product using the purchase code but i get the ‘License keys do not match.’ message.
Hi,
Thank you for writing and thank you for your purchase. Please have in mind that what you need to insert is the license key, which you can get after you register your purchase with your purchase key on http://nicethemes.com
Please, check this article for more reference: https://nicethemes.com/article/get-license-key/
Best, J
Is this theme in compliance with the GDPR? Can one disable all cookies and/or have opt-in and opt-out possibilities with cookies? Is there the possibility to host custom fonts on ones own server?
Hi,
Thank you for writing. I hope you are doing well. The theme doesn’t store any cookie, so you don’t have to be worried about that. So, it’ll depend on the plugins you use. The theme doesn’t store any user data.
With regards to hosting custom fonts, the theme doesn’t come with that feature, but I’m sure you’ll find a plugin to do that.
Best, J
Hello! I had an SVG logo on my website, but since the update to the news version of the theme, the logo will no longer display. Is there a workaround?
Hi Corymakes,
Thank you for writing, I hope you are doing well.
Would you please open a new support ticket at http://nicethemes.com/support/ so you can share your site and access details with us, and that way we can take a look at the problem.
Best, J.
I installed the Smart Theme. WordFence security notified me just now that a malicious file was found: wp-content/themes/smart/includes/widgets/widget-twitter/twitteroauth/OAuth.php
Hi,
Thank you for reaching out to us. That’s not malicious code. It’s a library made by twitter, and their code is secure. I assume WordFence may have some tests against some functions that are being used there, but there’s nothing to worry about.
Best, J
Hello.
I’m trying to active my license, but it says that I already used it. Could you help me to activate it?
Thanks
I already discovered that my solution was here https://nicethemes.com/dashboard/orders
Hi Biancabird,
Thanks for writing and the follow-up.
Yes, the license key is created once you register your Themeforest purchase (with the purchase key you get here).
Thanks for letting us know that is resolved.
Have a nice day, J
Hello,
The text does overlay with iPhone-view. See this page: http://artichocworldwide.com/about/
Best, Bettina
Hi Bettina,
I hope you are doing well. Did this happen after you updated to version 1.1? Have you installed any new plugin?
Thanks.
I added the Wordfence-plugin. I tried it after deactivation, but the problem is the same. It happened after I updated to version 1.1
Hi Bettina,
Thank you for the follow-up. Would you please open a new ticket on our support platform at http://nicethemes.com/support/ That way we will be able to get your access details and check your site directly.
Thank you.
Hello,
The project pages on my website are suddenly wrong: the media image should not be displayed, the header and title are gone. See e.g. http://artichocworldwide.com/portfolio/carbon-planet/.
Thanks for your help. Bettina
Hi Bettina,
Thank you for the follow-up. Would you please open a new ticket on our support platform at http://nicethemes.com/support/ That way we will be able to get your access details and check your site directly.
Thank you.
Could you update your Changelog here on the envato item page too please? You still have a changelog from September last year.
Hi,
Thanks for the head´s up Sure, we’ve updated the changelog version number and date on the Envato item page.
Best, J
Thank you very much for the update !
My pleasure 
Question:
Does your Shop Template support WooCommerce – Variable Products?
For example, switching out different images of different t-shirt colors via a drop down menu on the product page.
Hi,
Thank you for writing. I hope you are doing well.
The variable products display a drop-down list where the visitor can pick the product variation he wants, and then the price is updated. The product images are displayed on the product carousel.
Best, J
Ok… BUT when a customer uses the drop down menu of a VARIABLE PRODUCT and chooses (for example) a different color t-shirt such as RED
Does the product image switch to a RED t-shirt if that t-shirt color is uploaded into the VARIABLE PRODUCT page and selected in the drop down menu???
Do you understand what I am asking?
I have 3 colored t-shirt images – RED – WHITE – BLUE. These 3 t-shirts images are part of the VARIABLE PRODUCT page. I also have Small Medium Large sizes to choose.
If a customer chooses a color t-shirt such as RED – Does your theme support WooCommerce VARIABLE PRODUCT image switching??
Thx.
JD.
Hi JD,
Thanks for the follow-up.
No, it doesn’t come with the image switching. The images are there in the carousel, but the carousel is not automatically set to the variation image once the variation is selected.
Best, J
