214 comments found.
IF I PURCHASE THIS THEME .CAN IT MANAGE ABOUT 1000 PEOPLE WHERE USER HAVE TO LOG IN,MAKE DICUSSION AND ALL THAT.WHERE ILL HAVE AN ADMIN TO MANAGE THE ROOM.
Hello,
It depends on your server performance. It should be fine if your sever has good performance.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
hi can i test site? I want buy theme but i want test the site. What are username and password to test site? thanks
Hello,
Yes, you can have a test for front-end (not available for backend )
Username : demo
Password : demo
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
i have try to set username:demo and password: demo on your theme https://demo1.wpjavo.com/lynk/ but i can not access. What are username and password to test site? thanks
I think someone changed the password. You can have a test now.
Please don’t change password for next testers. 
Hello I’m trying to customize my profile page, but when I give a space, for example, I get this error in my page profile: Parse error: syntax error, unexpected ‘do_action’ (T_STRING) in /home/infosofm/public_html/wp-content/themes/lynk/buddypress/members/single/profile.php on line 1
Please help me, It’s urgent!
Hello,
We apologize for the late reply due to a weekend off. First of all, have you purchased our theme? we don’t see a purchased badge on your account. If you are assisting your friend or client, please ask them to get a purchase code to contact our support team.
http://javothemes.com/supportPlease also make sure that our support team doesn’t assist your customization if you modify php or some files. They assist you to setup your site like one of our demos.
Please contact our support team and talk to them.
Thank you,
Rob
do you have any guide to setup the woocommerce shop page and product page according to your design in demo?
Hello,
It’s just the same as normal Woocommerce uses. You can add products and setup categories. Then it will be displayed.
If you have more questions, could you please post it on our support site? Our support team will assist you (except weekends, holidays).
Our responses can be delayed due to a weekend off.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Hi! Great theme.
I have a little problem. In the timeline of bbpress when a new topic is opened in the forum the images and the videos do not adapt responsively and the page is unraveled.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? Our support team will assist you (except weekends, holidays).
Our responses can be delayed due to a weekend off.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Please consider making a version of this with the PeepSo social network plugin. PeepSo will soon have fan pages and their devs continue to add every social functionality the big social medias have already.
Hello,
We will see for the next theme. It’s not possible with this theme.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Is there any tutorial video that explains how to use this theme?
Hello,
This is the doc for our theme. doc.wpjavo.com/lynk/
As you may know, it’s based on BuddyPress, BBPress. you can find some docs in google.
If you have more questions, could you please post it on our support site? Our support team will assist you (except weekends, holidays). We can keep your support history to help you quickly and better space for the details. There is also a documentation to save your time. Please also make sure that we can’t help customization.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
The change log has not been updated. What is new in the latest version?
Hello,
We have added it. Please check it out.
If you have more questions, could you please post it on our support site? Our support team will assist you (except weekends, holidays). We can keep your support history to help you quickly and better space for the details. There is also a documentation to save your time. Please also make sure that we can’t help customization.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
The change log has not been updated. What is new in the latest version?
Added and answered
Hello I have everything installed as written, your theme does not install correctly. I contacted your support, they have absolutely nothing to check. If your theme has bug it is not up to us buyer to fix this problem that is yours. I am disappointed after sales service and would like to have support in order to have the same theme that I saw in demo on my site the rest I can do it alone thank you
Hello,
We are sorry for the confusing. We didn’t mean to you to fix bugs.
You are using the 3rd part plugin (uber menu ) which we didn’t work compatibility.
Please understand that we can’t assist the 3rd part plugin issues. you need to disable it and check. If you want to use the plugin, you need to contact the plugin author.
That’s what our support team told you. It’s same to all authors in this market. Authors can’t assist the 3rd part plugins which it’s not included ( worked on compatibility ).
Please understand this matter. If you have more questions, please contact our support team. support site
Thank you,
Chris
i am waiting for your support i have create the ticket but i dint get the any replay you can able to give a support are not ?
Hello,
As we already shown you screenshots. we have assisted your issues. But please make sure that we don’t assist customization as you requested “custom post sliders” which we don’t have in our demo sites.
If you have more questions, could you please post it on our support site? Our support team will assist you.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Can the user post a post with a photo or video gallery?
Hello,
You can upload images. But we don’t have video upload for users. If you add code of video, it might be possible.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Quando vai receber novas atualizações?
We had an update. But we don’t have video upload feature.
Great looking theme.. but it ruins buddypress. Sooo many plugins for buddy don’t work with this theme such as (bp stickers) buddypress sucks without emoji’s. It also very keen on rtmedia which is very JS heavy and slows things down. It needs compatibility with buddyboss media and buddyboss wall. Both crash the theme if activated. Needs a lot of work doing to this theme. Also the woocommerce and rtmedia files are out of date in the theme as woocommerce is now on version 3.3.0 but I am able to sort that. But seriously a lot of amazing plugins crash with this theme.
Hello,
Thank you for the compliment and happy to hear that. However, you may have a wrong information about the 3rd part plugins. Authors ( developers ) can’t make all of the 3rd part plugin compatibility. It’s impossible to do so. That’s why it mentioned in support policy from Envato ( not only ours ).
https://themeforest.net/page/item_support_policyWe can only assist included plugins and worked on compatibility. RTmedia is well created and very popular in WordPress. That’s why we have worked on compatibility. We never worked other plugins. It all takes time and it’s not possible to make all work basically.
You can talk to our support team for WC and RTmedia version. I believe WC works fine without the new version.
If you have more questions, could you please post it on our support site? Our support team will assist you (mostly within 24 hrs except weekends, holidays). We can keep your support history to help you quickly and better space for the details. There is also a documentation to save your time. Please also make sure that we can’t help customization.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Thanks for replying. I see the problem with the plugins. It is because the buddypress template is different to the normal via the theme and causes third party plugins not to work correctly. Do you charge extra to make plugins compatible? I am looking to get (BP stickers) sadly I cant contact them he has abandon the plugin but it is still available and works on all other themes perfect and (Buddyboss Wall) buddyboss wall can scrape links and add images like facebook, unlike normal buddypress wall. I can send the plugins if needed. I will contact your support later today. But buddypress really needs emoji’s it looks amateur otherwise lol
You can visit our support site and apply premium service ( customization ). Then our developers will have a look and get you back.
Have a good weekend!
I have turned to a different theme instead. Lynk is too slow, it enqueues way to many scripts and no options to turn them off in admin panel and there is even a problem with buddypress I found aswell. To top off the problem with most third parties it was better to turn to another theme that don’t have these problems.
If you find any issues, you need to contact our support team. They will assist you. Mostly there is no option to disable scripts ( not only our theme)
i am waiting for your support
Hello Support Team,
You Have installed wrong theme so for that i need following one https://demo2.wpjavo.com/lynk/home-mag-dashboard/ kindly update please
Apology for the miscommunication. However, you didn’t mention demo version. Our support team fixed some wrong settings. Please post what you want in our support site. If you already posted, please wait a little bit. It may take time a little bit due to heavy workload.
that’s ok but i am having error so for that kindly give me support please i was waiting long time here
You posted 2 days ago and we answered your ticket yesterday.. (and assisted installation few hours ago). It was also a weekend and holiday. Please understand that our support response term is within 24 hours as it mentioned.
You didn’t mention any error ticket in your support ticket. Provide them the details in your ticket.
As you may know, we can’t just assist yours only. We do our best to assist as quick as possible. But our support team has many tickets during holidays. Please be patient a little bit. If you can also post your issues in your tickets, it will be much better to talk to our support team. This forum is not for support and they can’t check your message here.
Thank you for your understanding,
Rob
i have already create the ticket there is no replay sir that is a reason i have replay here
Your tickets have been updated. You left a reply on wrong ticket and closed one. And the other ticket has been updated. ( https://s18.postimg.org/hzy7pr5mx/screenshot_501.png ). Your ticket was also updated few hours ago and updated again.
Thank you,
Thank You so much for your support i have replayed the error to ticket kindly check
i have problem with installation kindly install and give me please….
i am waiting for your support
Hello,
We are sorry for the delay due to a local holiday.
Can you please email us your site information? at javothemes@gmail.com
Thank you,
Rob
i have already done support portal kindly check and tell me
paid membership program its possible in this theme ?
Hello,
Unfortunately, it’s not compatible yet.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Demo 2 magazine layout home… they do not display post titles properly in our language, only first few words. Excerpts are too short as well. In Demo 1 blog home layouts and posts home layouts are OK and no problem. Can you please work on this? Thank you.
WP multibyte plugin is installed and activated but no use it seems…
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
You always need to contact our support team to get support issues.
FYI, we have a long local holiday from tomorrow and our support team is not working until next Monday. if your ticket is late, they will assist yours next Monday.
By the way, we are not sure about WP multibyte plugin. We didn’t work on any compatibility.
Could you please post it on our support site?
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Hello there,
The theme auto updating does not work, please check it.
Hello,
Unfortunately, it’s not supported auto updating at this moment due to unstable issues. We will keep seeing and add it when it’s no problem. As you may know, that’s not our product.
If you have more questions, could you please post it on our support site? Our support team will assist you (mostly within 24 hrs except weekends, holidays). We can keep your support history to help you quickly and better space for the details. There is also a documentation to save your time. Please also make sure that we can’t help customization.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Dear Author. Please update the Change Log so we can see what’s in the new theme update. Thanks.
Hello,
Yes, it has been updated.
Please understand if our responses are delayed a little bit. we don’t work on weekends.
If you have more questions, could you please post it on our support site? Our support team will assist you (mostly within 24 hrs except weekends, holidays). We can keep your support history to help you quickly and better space for the details. There is also a documentation to save your time. Please also make sure that we can’t help customization.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
Hi Rob, Please could you provide a quick fix for this basic issue. The Javo Profile Menu and Notification Bell on the Main Header disappears on Mobile screens. The menu I am talking about is this: https://snag.gy/eby65w.jpg
It happens on Lynk demo too.
Hello,
Our support team will assist your ticket. Please understand if it’s delayed a little bit due to a busy Monday.
Thank you,
How do I create a login and register form
Hello,
Do you mean you want to have the pages? As you see our demo, we use modal popups for login and register. You should contact our support team if there is any way to have them.
Could you please post it on our support site? Our support team will assist you (mostly within 24 hrs except weekends, holidays). We can keep your support history to help you quickly and better space for the details. There is also a documentation to save your time. Please also make sure that we can’t help customization.
Thank you,
Rob
Support | Documentation | Email : javothemes@gmail.com (No support issue)
