143 comments found.
Hi, i like your theme design. Could i use it for ather pourpose? i need to create an’elegant shop, where your “rooms” become my “product” is it possible?
Have a nice day.
Hi, thanks for the question!
Sure, the theme can be used not only for hotel’s websites! It has universally useful functionality and the design can be customized, if required.
Rooms are the custom post types created for this theme, but please note that the theme uses Woocommerce plugin for the shop feature: http://hotel-lux.cmsmasters.net/shop/, so basically the theme’s e-commerce functionality is 100% powered by the plugin. You can read about the plugin’s features and capabilities here. So you can create needed products with the help of the WooCommerce plugin. Hope it will be helpful.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
Hello,
I have a big problem. After updating, there is no editing header for any of the pages. Header size, color etc. I’ve written to you, but you did not answer. I need urgent help!
Hello, thanks for contacting!
We received three support requests from email address laci[at]spiritone.hu (#41099,#41110,#41023) and replied to all of them. The letters might be redirected to Spam folder, please check it as well.
Please make sure to use the latest theme version (1.0.4). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as hotel-lux-old in your wp-content/themes folder. Then you will be able to upload the new theme hotel-lux.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you with the theme update.
Thank you!
Hello,
I have a problem with this theme, I installed polylang plugin but when switch language page in the front-end the content is formated and when back to first language is appear ok.. I have En page everything is ok but Fr page the content is formated, when go back to En page is ok. But in the admin when edited Fr page, only this page is appear ok and then En page is formated…
This theme is not support polylang plugin ? Try wpml plugin ?
Sorry for my bad english. Thanks,
Hello, thanks for contacting!
The matter is that we can’t guarantee Polylang plugin compatibility with the theme as we haven’t implemented such compatibility tests, but WPML plugin should work absolutely properly, just please note that it should be purchased separately.
Thank you, should there be anything else you wanted to ask please do so!
I have same problem that @IcCannarozzo “I bought the theme. Very nice congratulations! But I wanted to cheer one thing. In the revolution slider the sentences are loaded badly. As a matter of ‘feel like home’ letters are loaded in half. How can I find out? Thank you” Also with no animations in my slider the letters are loaded in half.
Thanks
Hello, thanks for contacting!
The issue with font was caused by the peculiarities of the font and its displaying on some devices/browsers. Our support agents fixed it by adding the following code: https://www.screencast.com/t/sKdmuH9ojq
I can recommend you to submit us a personal request here and our support team will investigate your case and help you. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hi, No visual composer compatibility?
Hi, thanks for asking!
Visual Composer (Page Builder by wpbakery) isn’t included in the theme package and we can’t guarantee its compatibility with Hotel Lux, as we haven’t implemented such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme.
For the demo we used our own Visual Content Composer with a huge custom shortcode collection. Please check this video demonstrating how easily shortcodes can be managed. It’s taken for another product from our portfolio, but general idea for Hotel Lux is the same. We’d also kindly advise to check other videos under Features menu item to see other composer and overall theme options. Our customers usually use exactly Cmsmasters’ Content Composer, as they are absolutely satisfied with it.
Thank you, should there be anything else you wanted to ask please do so!
hello i want to add icons but it is not available in Category section can you advise how i can add more icons please?
Hello, thanks for contacting!
Please submit us a personal request at http://cmsmasters.net/support and we’ll provide you with the detailed instruction for custom icons adding.
Thank you!
Hello there, I have just opened Ticket #40078: using your support ticket system. Just to let you know! Best Regards, Yiannis
Hello Yiannis, thanks for contacting!
We received your request, our support agent Alex has responded to it, so please check your inbox and Spam folder.
Thank you!
Hello the team,
Just wondering how to change the “HOME” in the breadcrumb (ex: HOME / ROOM / SERVICES). I would like to rename it.
Hello, thanks for the question!
To change the Home in breadcrumbs there is a need to add the translations for the theme. All theme phrases can be changed by following our instructions from How-To – Translate chapter, quite sure it will be helpful. Even in case you don’t need to translate the phrases, the procedure of renaming/changing is quite the same.
If you need any assistance at this point, please don’t hesitate to contact our support team, we’ll be happy to help.
Thank you!
Thank you for your rapid answer.
Where can I find this “how to translate” chapter?
Thanks for your reply!
Instructions can be found in our How-To, which is located in Docs folder you’ve downloaded with the theme archive, that’s index file, please open it with your browser.
Thank you!
Hi,
I didn’t see the “translation” chapter, my bad !
I downloaded the “hotel-lux.pot” but it appears as an XML file. Impossible for me to open it with Poedit.
Hi again, thanks for getting back to us!
We’d really appreciate if you submitted us a ticket here so that we could take a look at the issue from your end and help you. Please make sure to add WordPress and FTP credentials.
Thank you!
Hi,
I opened a ticket last week but still nobody answer me. Can you have a look on my request please ?
Thank you
Hi, thanks for getting back to us!
Could you please specify a ticket number so that we could check the progress for you?
When requests are successfully submitted, standard automatic response is sent, it should include a ticket number as well. That’s a proof that everything is fine and we’ll review your case as fast as it’s possible. The letter might be redirected to Spam folder, please check it as well.
Please note, that we never leave tickets unanswered, so there must have been a problem with submission. We’re looking forward to your reply with the number of ticket sent. Thank you!
I can change the Sharing Box of the Rooms and Post? I don’t like to use the Pinterest and I like to use other.
Hello, thanks for contacting!
As much as we’d love to help, changing the Sharing Box functionality requires significant modifications, that are beyond our support policy. You can use a third party plugin for this purpose, we just can’t recommend any at the moment as we haven’t tested such plugins compatibility with the theme. Appreciate your understanding.
Thank you!
Hi, i have problems with the type of font in the Slider Revolutions. I use the “Herr Von Muellerhoff” and it’s perfect, i like, but when I access to my Web in Safari the font it’s not ok. The font i’s cut at the top of the capital letter.
Can you help me?
Thanks
Hi, thanks for contacting!
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Tankyou very much, your support very fast and perfect
You’re always welcome! Please don’t hesitate to contact us in case of need.
Hi – I cannot disable Heading Background Image for my pages. Please help!
Hi, thanks for contacting!
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hi, I want to install the demo content but I have an error as soon as I write the php code in the .htaccess file.
php_value post_max_size 64M php_value upload_max_filesize 64M php_value max_file_uploads 128M php_value max_input_vars 5000
Should I write some </php> ?
Hi, thanks for contacting!
Some servers don’t allow to implement any changes in .htaccess, but still the theme can be successfully installed even without edits. We’d advise you to proceed without changes. Please keep us informed about the results.
In case you’re still experiencing any problems with demo content importing, please don’t hesitate to contact us directly for personal assistance. Just please note that support team works Monday through Friday.
Thank you!
Hi, I can not access the Colors page. It loads and then it grays out.
And I can not remove items from the menus. On remove button a color palette shows up.
Hi, thanks for contacting!
These issues are caused by the newest WordPress version 4.9. An update for this is currently under upload to Themeforest, yet it might take some time to be reviewed and become available for download. Please submit us a support ticket at http://cmsmasters.net/support and our support agents will provide you with the latest theme version right away. Appreciate your patience and understanding.
Thank you!
Hi, beautiful theme. I run into a couple of issues. For example, I can not edit the fields in the Rooms/Heading section. There seems to be some kind of Z-Index issue preventing me from editing elements. Is this a known bug (WP 4.9)
Hi, thanks for contacting!
We didn’t see anything similar on our end, and we would be really thankful if you submit us a support ticket with the needed credentials so that the support team could investigate the issue on your end and help you.
Thank you!
I bought the theme. Very nice congratulations! But I wanted to cheer one thing. In the revolution slider the sentences are loaded badly. As a matter of ‘feel like home’ letters are loaded in half. How can I find out? Thank you
Hello, thanks for contacting!
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
What are the items that is available in the latest update / release?
Hello, thanks for your question!
The latest theme version includes fix for the WooCommerce update 3.2.x. It also includes the new versions of the Layer and Revolution slider plugins and some minor fixes.
Changelog will be updated shortly, appreciate your understanding. Current theme version is 1.0.4, please update your theme to avoid issues in its functioning.
Yet also please note you can always see a list of updated files in each theme version in a readme.txt file. This file is located in theme root folder and is always updated with theme updates.
Thank you!
Any news?
Hello, thanks for contacting! Please note, that response time might be up to 2 business days, though we surely do our best to reply to the requests as fast as possible. Appreciate your patience and understanding.
Please use images with the same dimensions to display them with the same height. You can scale your images while editing the gallery here.
Kindly let us know if you have any further questions or any assistance is required. Thank you!
Yes they’e same height but difference width, please see:
http://www.khaolaktakolaburi.com/re/wp-content/uploads/2017/05/JuniorSuite02.jpg http://www.khaolaktakolaburi.com/re/wp-content/uploads/2017/05/JuniorSuite01.jpgIt’s not professional if you need to user scale their images while editing the gallery.
Hello, thanks for your reply!
For proper displaying I can recommend you to use images with the same dimensions. On our demo we use 1160 × 700px images.
If you need to add images with different sizes, the desired result requires some custom coding. Please note that theme customization is beyond our support policy, but if you contact us via personal ticket, our support team will help you with this – http://cmsmasters.net/support
Thank you!
Hello and congrats for the very good theme. I use polylang for translation. Is there a way to translate the “Book Now” button? It does not appear in the string translation panel. Thank you!
Hello, thanks for contacting!
The matter is that we can’t guarantee Polylang plugin compatibility with the theme as we haven’t implemented such compatibility tests, but WPML plugin should work absolutely properly, just please note that it should be purchased separately.
Thank you, should there be anything else you wanted to ask please do so!
Sorry but your reply doesn’t really help. I don’t use wpml because I think it’s a bad plugin and I ask you if you can help me work around my issue not refer me to buy another plugin…
Thanks for your reply!
Please note that we don’t provide assistance on such serious modifications (such as making the third-party plugin compatible with the theme functionality and styles) and don’t recommend implementing them. We do our best to make the theme compatible with the most popular plugins, but can’t ensure absolutely proper functioning with all the variety of existing plugins, that’s why such cases might occur. Appreciate your understanding.
Thank you!
I’m using your theme for a site with WPML in Spanish, English and Francais. But I don’t know how I can translate the info about the rooms. WPML don’t work with the rooms. Can You help me?
Hello, thanks for contacting!
Please make sure to enable custom post types and custom post types taxonomies translation in WPML – Translation options.
If you still experience any problems, please submit us a personal request here with relevant WordPress credentials and our support agents will be happy to help you with the theme set up.
Thank you!
Perfect, Thank you!
You’re always welcome! Please don’t hesitate to contact us in case of need.
Hello. The logo when i watch from mobile dont show. If i resize in my desktop pc to watch the mobile version the logo its ok. BUT when i watch my site from mobile (i test in 2 mobiles and 3 browsers) the logo dissapearred.
P.s. I fill all logo position in theme settings
Hello, thanks for contacting!
Please make sure to add the Retina Logo Image that will be displayed on the mobile devices.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
