1743 comments found.
hi there, i am trying to ope a support ticket but for some reason your system will not accept my purchase code
f3c2bcbb-4f2e-4038-aa6c-bc60a3dc1cc0
i have changed the logos in the menu options but they are not showing on my site purtelleighs.ca
please advise
Hello Michaeljb!
As we can see you already registered on support forum so you cannot do it one more time with the same purchase code. You need to sign in and create the ticket.
You can contact us via this form. We’ll check the request and help you.
Best regards,
DFD Support Team
I want to post a ticket because emails are not sent (from contact form) website : www.dity.fr i have 2 months 06 May 2018 of support remaining but i can’t connect to post my ticket with my n°license I have 9c1fafab-7d7f-4444-9096-dd92e9c69b3a can you help me ?
Hello DITYSARL!
Could you please contact us via this form. We’ll help you with the registration and request.
Best regards,
DFD Support Team
Hi guys.
You havent answered my ticket sionce a week ago.
Reply my ticket from amaury.santillan@grupoatayan.com
Thanks
Hello Amaury_santillan!
Thank you for contacting us! We have rechecked the ticket and as we can see the team is currently working on your request. The support manages will contact you as soon as possible.
Best regards,
DFD Support Team
Hello my name is Francisco, I buy this topic and I need access to the psd file, how can I do it, sorry for my english
thanks for you help
Hello Francisco!
Could please submit a ticket in our support center and we’ll provde you with the PSD files.
Best regards,
DFD Support Team
Hi, first let me say – the theme is great! But I have a few questions: I can’t get the mobile menu transparent – it accepts all other color changes, but when I set it to transparent nothing happens. Can you help me with some custom css? I appreciate the help taking into account that my support has expired.
Hello Davideliot!
Thank you for the attention to our theme!
Could please submit a ticket in our support center and we’ll find the solution for you.
Best regards,
DFD Support Team
Salve, ecco la mia licenza del prodotto ecffa373-38a4-4b01-bf6c-55c30e1ba221 – 23 Feb 2018
ho scaricato la versione per Wordpress, tuttavia continua a darmi errore nel corso dell’installazione nonostante i passaggi eseguiti siano esatti. Come bisogna Procedere? Può aiutarci? In questo momento se continua così, il Tema acquistato è inutilizzabile e lo voteremo con 1 stella.
Hello Saitta!
Could please submit a ticket in our support center and provide us with the WP and FTP access details for checking the error you have on site.
Best regards,
DFD Support Team
How to turn off JS animation effects in the Custom header
Hello Wings_Li!
Could please submit a ticket in our support center and provide us with some more details of the animation you are referring to.
Best regards,
DFD Support Team
Hi, is there a way to change the current menu item color with css? I’ve tried almost everything but it seems impossible.
Hello Kofetartca!
Could you please sent the support ticket and we’ll do our best to help you.
Best regards,
DFD Support Team
Hello, We are looking to buy another license for another project. Are you about to do some customisation if needed ? Thanks.
Hello Danzara!
Could you please contact us via this form and let us know about the customizations you’d like to have.
Best regards,
DFD Support Team
Hi!, I just bought the theme and not till the download i see the PSD are not included. I’m in need urgently so I can make a mockup for a client. Please let me know how to get them right away!@
Thank you!
Hello Monoguapo!
Could please submit a ticket in our support center and we’ll provde you with the PSD files.
Best regards,
DFD Support Team
Envato is not set up like this anymore.
Any idea of where to find it?
Thank you!!
Sorry!! found it. Opened a ticket. Thank you!!
Thank you for the information, we’ll email you back as soon as possible.
Best regards,
DFD Support Team
Hello, I am owner of the domain pateshestvie.com. /under construction/. For a web page I use WordPress 4.9.4 with Native – DFD Native theme. Woocomerce has a hooked e-shop. After updating Woocomerce to version 3.3.3 some of the things in the e-shop were damaged, namely: 1. In Product I can not set the Custom header option. 2. I can not change the Background image to another photo. 3. I can not change the Background image on the subject pages (Destinations). Woocomerce says I have unaddressed templates (which I need to update manually). I made the update (and shows me that the templates have already been updated), but things have got worse (Destinations and Products have completely gone wrong), and then I returned the old templates. I wrote the Woocomerce back on Friday. I’m asking for help. Thanks in advance!
Hello Mmaslarov!
Could you please update the theme up to the current 1.3.2 version, it seems you are using deprecated theme version. Please check this article for more detailed information. Please submit a ticket in our support center in case you need our help with the theme update.
Best regards,
DFD Support Team
Hi can we plox have the PSD’s?
Hello WMisiedjan!
Could please submit a ticket in our support center and we’ll provde you with the PSD files.
Best regards,
DFD Support Team
I have two issues with the Native theme:
1st – When I upload an item to the portfolio, it cuts to a maximum size of 1200×1200, my image needs to have a height higher than that. How do I disable this Crop?
2º – Still in the portfolio, the texts of the sides in the examples are coming down along with the screen, in my case are at the top, how to fix it?
Hello Igosr!
Could please submit a ticket in our support center and provide us with the link to the portfolio with WP access details. We’ll check the site and help you.
Best regards,
DFD Support Team
Hi .. I can’t find the PSD files in the downloaded zip file. Can you please tell me where i can download the All PSD Files.
Thank you. Nalindu
Hello Nalindu!
Could please submit a ticket in our support center and we’ll provde you with the PSD files.
Best regards,
DFD Support Team
I have submitted the ticket in the given link.
LiquidApps, thank you for the information we’ll email you back as soon as possible.
Best regards,
DFD Support Team
Hi, I have a question: on which screen size (breakpoint) does the menu switches to mobile?
Hello Kofetartca!
The breakpoint is 1100px.
Best regards,
DFD Support Team
Oh, thanks! Would it be possible to get all media breakpoints?
Kofetartca, could please submit a ticket in our support center and provide us with more details about the media breakpoints you need. DFD Support Team
Best regards,
I’m trying to install the theme using a local host to work offline, but it is not possible. Please any suggestion?
Hello Fjan86!
Please try to unzip the theme directly to wp-content/themes, it should help. Could please submit a ticket in our support center we’ll provide you with the detailed instructions.
Best regards,
DFD Support Team
I’m trying to install the theme using a local host to work offline, but it is not possible. Please any suggestion?
Hello Fjan86!
Could please submit a ticket in our support center. Please provide us with some more detail of the issue. Please try to unzip the theme directly to wp-content/themes, it should help.
Best regards,
DFD Support Team
I really have to have a svg logo on a clients website and have tried various of plugins for SVG support (also the SVG Support plugin which you recommend). But it seems your theme doesn’t support svg’s? I’d be really grateful for your help. I have also submitted a ticket. Thanks.
Hello Kofetartca!
Have checked one more time and SVG logo is displayed correctly so we need to check your site to assist.
Best regards,
DFD Support Team
O.K.; would you be so kind and check? Thanks.
Kofetartca, we’ll check the request you have submitted as soon as possible.
Best regards,
DFD Support Team
Hello, we are a team of guys who are creating an application to help teachers and students manage school life. We need a theme to open our site but we have no capital. Would you be willing to help us by giving us a license of your theme for free?
In case of a positive response, we will insert your name and the link to your site / Envato page.
We trust in your generosity.
Pasquale
Hello Pasquale!
We are sorry, but we are not able to provide you with the license as we are not able to create it. It can be only purchased.
Best regards,
DFD Support Team
Hello Peter!
We’ll be glad to assist you, please, submit a ticket in our support center and provide us with WP and detailed information about the request. We’ll provide you with the detailed information.
Best regards,
DFD Support Team