73 comments found.
Hi there,
I just purchased this theme TWICE it looks so awesome 
Question : How do I activate WP Bakery so as to get access to the Templates Library ?
Thanks
Chris
Hi, Sorry for reply quite too late at the weekend. To activate WP Bakery so as to get access to the Templates Library, there are two solution: 1. Activate license to use Template Library: http://prntscr.com/imxpi3 (but we don’t provide license key of Visual Composer in download package, you can’t find it in your package downloads. Visual Composer (We bought extended license of this plugin) but current have note solution for activate with this plugin. license key only can activate 1 time). 2. You can let me know template you need.(For more information, you can reference here: https://wpbakery.com/features/template-library/). We will send it for you. Thanks!
Thanks, I understand I think I’ll just grabe the config from your Demo Content.
Cheers
Any issues, feel free let me know, We are happy to help you. And please vote for my item on Theme Forest(View guide here: http://i.imgur.com/NWG5jQn.png). Thank bro
Cheers
Hello , i m having problems when updating the theme like uploading logo or changing title in customize section under the theme . What ever i do i do not getthe publish button enabled thus i cant update anything !
Hi, Please check your website use cache or no? If have use cache, please clear or temporarily deactivate to check. If haven’t use cache, go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Or you can add my skype account : roi.sequa. I will support via skype (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)).Thanks!
These demo content pages don’t work, all of the homepages are broken: http://blog.flexcallers.com/?page_id=2557&preview_id=2557&preview_nonce=14eadefebc&_thumbnail_id=-1&preview=true
Please advise how to fix this.
Hi, Sorry I do not allowed to preview drafts. Your case, I need account to check. Please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Or you can add my skype account : roi.sequa. I will support via skype (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)).Thanks!
no response on skype….
Hi, no response on skype….because official hour: Mon-Fri/8:30am – 5:30pm(GMT+7). This morning, I have replied on skype. Thanks!
Hi There. How can I add some more fields to a portfolio? There are some “Portfolio Extra” like “Client”, “Date”, “Link”. But i need addition fields like “color”, “Used Profile”, “Location”. How can i add some custom fields as Extra on Portfolio Thanks Thomas
Hi, sorry for reply quite too late at the weekend, with this request, please go to my helpdesk at http://support.g5plus.net/ , register account, create topic there for further support. I will transfer your request to our developer process. They can’t reply here, sorry for that. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ Thanks
Hi. Done Thanks!
Hi pixelpartner! We will support for you via our helpdesk. Please follow your post. Thanks!
Worst service i ever saw in my life. They sold a broken template that just does not work at all. I want my refund right now!
Hi, can you tell me exactly what is problem? And do you want support via skype in this case for faster? I really need to know problem to fix them. Waiting your response. Thanks
A shit template that doesn’t give any feedbacks about what is happening in it’s installation. Waste of money and time. No support, no response, a ridiculous garbage. I just want my money back. Really disappointed with this amateur work.
hi, I’m here. I’m so sorry about reply lately. Can I help you. Please add skype: nhungthai to be supported fastest
Or please create topic in support form: http://support.g5plus.net/forums/forum/themes/startup/ so that we can fix all for you
I already sent messages on skype and im waiting for your response. We are trying to install this about 2 days now and it simply doesn’t work at all.
I’m so sorry. I type wrong, please add my skype: nhungthai11. I will support for you fastest
Please tell me have you cheated in the sales promotion?
Have you provided false information in the sales promotion?
Why the documentation for StartUP with a lot of grammatical errors and strange sentence structures be called as “very easy to understand” by another theme author on ThemeForest? But in fact you guys already admitted you are not good at English?
Thanks
Charles
Ok, I agreed refund for you. Thanks
Keep your promise and be polite to your customer please.
That is all you have to do as an honest theme author.
You never answered my question about this false info issue.
If you are rude to your customer again, you will be asked by this question again!
After i approve, you should wait Envato accept it. Please don’t buy my item again. Thank you very much.
Anyone who purchase your item will feel regretful.
That is all you can give your customer.
False information, very very bad customer service and unacceptable excuses.
Don’t lie again.
Don’t reply again.
Thank you very much
I have told you many times that I don’t want to use Skype, I need you provide useful answers/information on the forum. Did you do that?
I paid for product and customer service, and be cheated.
So you mean if I don’t use Skype I will not receive good customer service on the forum, right?
Why I have to repeat my questions again and again on the forum to your service representative, is it good customer service?
There are so many evidences you cheated in the whole process and can’t provide satisfactory customer service, you just denied and gave your unacceptable explanations.
How can I trust you and give you another opportunity?
Are you trustworthy? Are you honest?
Hi, you created 2 topics on my help desk, and my supporter replied to you, here: http://prntscr.com/h5jl0d Why do you said we don’t reply on forum/help desk? Thanks
Yes, your supporter replied, but she didn’t understand my question, and I had to explain to her my question again and again, and finally she asked me to add her Skype.
Nothing solved.
So tell me have you solved the problem?
Is it your so-called solution?
Replying with no useful information is your solution?
Don’t lie again please.
I agreed refund for you, here: http://prntscr.com/h5kbpm Pls wait Envato process it, done. Have a good day.
Please answer the following questions:
1 Why some theme authors would buy this item and give you 5 star reviews so quickly within about 7 days of its initial release?
What would happen if I report this to Envato?
Can I call you a liar or cheater?
2 Why you can’t provide satisfactory solution on your forum and always asked me to add your Skype?
3 You promised to refund but why you broke this promise?
Can I call you a liar?
Charles
Thanks for you comment. I want to add your skype in urgent support, that is always fastest for customers(i don’t provide support via skype, help desk only, here: http://prntscr.com/h5430y). Support via skype is way better for almost customers, you don’t like, no problem. With the promise, please give me proof i said here, i will refund no ask questions immediately. Thanks
Your helpdesk is not working, can you give me an email address, i need to get my issue fixed asap, thank you
Hi, We have received your support request on our helpdesk and have fixed it, result: http://prntscr.com/gzunwe. Please re-check. Thanks!
It isn’t fixed, it is the exact same problem, nothing has changed…
Hi,I have fixed again. Please re-check : http://prntscr.com/h0r7ft and let me know. Thanks bro
You did indeed, thank you, support rated 5 stars!!
Thank you very much, hope you do it. Thanks once.
I rated 5 stars straight away, is it not showing?
Hi, I have saw your rated 18 hours ago. Thanks bro
Well deserved, I have used many WordPress themes and its nice when it’s a solid design with no surprises
Hi,thank you very much Any issues, feel free let me know, we will find out solution for that.Thank!
Hi, is it possib;e to use some of the current images on the theme for my website or is there copyright?
All images on my demo for demo purpose only, so if you use for your website => may be won’t allow. With my experience(not recommend), you will use it until author of image know that, then they will contact to you to buy it…. Can do that in your country?
Hi we are trying to edit the social icons in the footer of our website http://www.myitcloud.ie but searched throughout the theme settings! can you help
Hi, To edit the social icons in the footer, please go to here: http://prntscr.com/guzax0. Thanks!
Hi we had done this but where do you put in the urls for them?!
Hi, please go to here: http://prntscr.com/gvfq2a . Thanks!
Hi I have done this but the links are not showing see footer of www.myitcloud.ie
Hi, Please go to my helpdesk at http://support.g5plus.net/ , register account, create topic & give me your account wordpress, ftp(if can) there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Or you can add my skype account : roi.sequa. I will support via skype. Thanks!
and i try to install the demo and it’s taking forever, and not working eventually
Hi, sorry for problem you had. Seems my server had problem while you installing. Please try again after some hours or give me your account WordPress, url website via help desk, our support team will check & install demo data for you, don’t worry. Thanks
and i try to install the demo and it’s taking forever, and not working eventually
Hi, sorry for problem you had. Seems my server had problem while you installing. Please try again after some hours or give me your account WordPress, url website via help desk, our support team will check & install demo data for you, don’t worry. Thanks
Hi i really like this theme but the load time for me is more then a min’. is this a server problem that you have or the theme is just really heavy? i tried to check it on a speed test websites and it goes really slow.
Will be glad to hear from you about this.
Hi, thanks for your comments. Can you let me know what url you checked? I just check 2 url: - https://gtmetrix.com/reports/themes.g5plus.net/o964TACq => result: http://prntscr.com/gdtkz0 - https://gtmetrix.com/reports/themes.g5plus.net/DDFw6EGo => result: http://prntscr.com/gdtl17 They are not bad as your said. Please let me know. Thanks
Hi, in portfolio page logo its not changing so please tell me what is the problem
Please check Preset of your pages, look like: http://prntscr.com/gdtqgy If have another logo => it will be override value(logo) from ThemeOptions => you feel doesn’t change. For faster, you can give me your account WordPress to check directly, then let you know why. Thanks
The templates: Home Business Agency and Home Business Consulting are not working right, the menu is not loading properly. You can check?
Thanks your response. I fix it because caching.
The demo data sends an error when I’m importing it, can you send it via email?
Hi, did you check your system requirement? here: http://document.g5plus.net/startup/#system-requires If they are met ours, please use features One Click Install Demo Data here: http://document.g5plus.net/startup/#auto-setting-up In case done all but still error, i need check deeper with your hosting. So please go to my helpdesk at http://support.g5plus.net/ , register account, create topic & give me your account wordpress, ftp(if can) there, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ Thanks
Good luck with sales – DCSF
thanks
Hi there Although it is enabled, the canvas sidebar doesn’t appear. header customisation doesn’t have any effect I have also problem with loading the Presets. I Load, save, but nothings chances Thanks for help kind regards Thomas
Hi, please go to my help desk at http://support.g5plus.net register account, create topic & give me your account WordPress, ftp(if can) there for further support, i will check & fix it for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ Thanks
You still did not answer my question in the forum!!!
I don’t want to add anyone’s skype, I just want you guys answer my question in the forum.
I don’t need Miss Tuyet answer my question, she doesn’t understand what I am saying and can’t give me any useful answers for my product image size question.
I know Miss Tuyet is very nice, but I only want my question answered.
Please read the following post carefully, and tell me whether there is image restriction for the Woocommerce product, my product image size is 1000 * 1000, I found they became blurry when displayed in the related products section.
- http://support.g5plus.net/forums/topic/product-image-size-restriction/#post-40426
Please please please answer this product image size and image blurry question in the forum yourself.
I don’t blame you for the theme bugs, but I am very unhappy for your bad customer service. I have been waiting for 4 days for this product image blurry and size restriction question, and nothing solved.
Thank you
Charles
Sorry for reply quite too late at the weekend. I replied on your topic here: http://support.g5plus.net/forums/topic/product-image-size-restriction/#post-40460 Thank you very much.
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