64 comments found.
Update log shows latest theme is version 1.8.2. But when the theme is downloaded, it has version 1.8.0 Can you please check this?
Hi Polminton,
Thank you for contacting us.
We support customer on ticket system so could you create a ticket following guidance below: Firstly, log in this website cmsmart.net/ Then go to this link https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews and access Ticket overview. After that, create new ticket. Kindly describe your request and provide your site information so that we can support you quicker.
Have a great day.
Hey, is there an example of what a lesson looks like after buying it?
Dear Mx prositescoil
https://preview.themeforest.net/item/education-lms-responsive-wordpress-theme/full_screen_preview/19168791?_ga=2.39625379.1020587706.1633951372-354459890.1594116305Please check out our demo here for more details. Thank you
Best regards Truemart
I purchased this theme for my new LMS as I liked the preview, however after the step-by-step installation the website I got looks totally different from the preview it is like starting the website from scratch, I have emailed support and am waiting reply.
Hi Leonardo149,
Many thanks for your contact. We have already got your support ticket and our developers are solving many former tickets and then they will also try to check and fix your issue as soon as possible. We hope you can understand this and we also appreciate your patience.
Best regards,
truemart
Hi, I can’t seem to raise a support ticket as even though I have a valid purchase code the support portal keeps returning an error message of missing order number. I am trying to get some information on how the cources relate to services as the documentation is poor
Hi, Thank you for your contact. And about your issue, we’re sorry about this inconvenience. If possible, would you mind providing me some screenshots or videos of error that you’re facing? And after that, our team can check and give a best way to support you. Best regards, truemart
Hi, I have managed to solve this issue, however the “Netbase Widgets Education For SiteOrigin” is throwing an error now that is crashing the site 
overall not impressed with these theme!
Hi leighcuc,
Sorry about our late reply. Please let us know your issues in details about “Netbase Widgets Education For SiteOrigin”? Can you raise a support ticket? If you still can’t raise it, you can post some screenshots of error here. And then, we can give them to our support team so that they can check and fix it to you.
Best regards,
truemart
Good day.
Is the LearnDash plugin part of the theme?
Apart from the theme, do I need to purchase anything else to be able to use the LearnDash functionality?
Thank you.
Hello evanzyl
Many thanks for your interest in our product. The LearnDash plugin is included in the theme and you could use all the functionalities but you will not be allowed to update the plugin by yourself. We will upgrade the plugin and update in our new released versions.
Best Regards,
Janet
Hi,
I’m looking for a e-learning solution that uses Flashcards, and I could not found any reference to flashcards on your description.
Does your template allow the use of Flashcards on courses?
Thanks
Hi,
Currently our template use learndash, no Flashcards
Let us know if you still have any questions.
Regards,
Truemart Team
Is it possible to see how the user’s profile looks, the LearnDash profile? Also, does LearnDash come with the theme?
Hello CMtusa,
No it does not come with the theme. You need to buy theme more
Regards,
Truemart Team
Hello Dear, do you support RTL language ? (Arabic) ?
Regards
Hello Abogabriel22,
I am so sorry to say that our theme does not support RTL language. We will try to make improvement for the next version in the future so that it can work well with RTL
Regards,
Truemart Team
Hi,
I have LearnDash and its free plugins, but is Arabic (RTL) supported?
And also, does it work with Wisdm Instructor Role to allow multiple instructors registrations? It is a paid plugin and not included free, So I need to know if it works before I purchase it
Thanks
Hello Aaljonaid,
Many thanks for your interest in our products. I am Janet, it is my pleasure to support you in this case.
Could you spend a few minutes to check the full theme here: https://themeforest.net/item/udetor-lms-education-wordpress-theme/20882471. Because this is the new core for this theme.
About this question: does it work with Wisdm Instructor Role to allow multiple instructors registrations?
=> You can add other plugin here: https://wisdmlabs.com/instructor-role-extension-for-learndash/
If you have any question, feel free to let me know or contact me via Skype or Email: janet@cmsmart.net for a quick discussion.
Regards,
Have a nice day, Janet.
With your theme can I set restriction on the course a user can enroll in based on membership level. E.g Level 1 – Can enroll for courses in Design Level 2 – Can enroll courses in Development. To enroll they still need to pay for the courses individually?
Hello Arete11,
Many thanks for your interest in our products. I am Janet, it is my pleasure to support you in this case.
With your request, learndash supports 2 membership plugin, kindly refer this link below: https://memberpress.com/ and https://www.paidmembershipspro.com/Please check it now.
Best regards,
Have a nice day, Janet.
My question is not clearly answered. I will assume you didn’t understand what I am asking.
The only use I have for “membership” is that if a user joins a particular membership plan, he can only enroll for courses in that membership plan. So he registers and pays a fee to join the membership, he can see courses assigned allowed in that membership plan, but he has to pay for the courses to access them
Is it clearer? Please take your time to answer. I would like to buy your theme today
Hello Arete11,
Many thanks for your quick response and your explanation.
Yeah, we understand your question now. In the current version of this theme, this is the old theme and doesn’t support the features which you want.
But I suggest that you can use other product (this is our products with other account) here: https://themeforest.net/item/udetor-lms-education-wordpress-theme/20882471. This is our new theme for Education with new core, powerful features and it meets your requirement.
Best regards,
Janet.
Okay. Thanks
You are welcome ^^
Hello,
When the HOME PAGE 6 is ready?
Hello Osnipassos,
Many thanks for your interest in our products. I am Janet, happy to support you in this case.
We will release the Home Page 6 soon. Kindly wait for us.
Thanks for your understanding.
Regards,
Have a nice day, Janet.
Hi ! How are you? I’m looking for theme and plugins to make learning webpage.
I have some questions:
1- the theme includes all plugins to work as learning system or I need to buy some extensions?
2- does it includes plugins to make recurring payments as suscription ?
3- are the theme and plugins translated to spanish ?
4- can i have opened lessons but closed some parts of the content ? To have better seo indexing text …
5- do you bring support if i have any trouble configuring it ?
6- is it compatible with gutenberg ?
7- I want to make lms webpage. To create my courses, with lessons, with text and videos, and only block the video to non suscribers. And I want to have only 1 suscription and payment to access to all courses … Is it possible with your theme and pack ? I need to buy some external license or extension ?
best regards !!!
Hello Aardid,
Many thanks for your interest in our product. I am Janet, happy to support you in this case.
You can refer the new version for this theme here: https://themeforest.net/item/udetor-lms-education-wordpress-theme/20882471. We provide the new theme on other accounts, it has more functions and adapts most of your request above. Let me answer one by one for you
1.2. You just need to purchase the “Frontend Course Creation” plugin to get the key.
3. We provide the languages files so you can translate by yourself.
4. Yes, you can do that.
5. Yes, off course. If you have any issue, just let us know. We will support you via ticket system. Do not worry about that.
6. Actually, we don’t test with gutenberg. But I think that our product is written in the standard of WordPress, and if it is the same for your plugin, doesn’t worry about that it will work well.
7. This is okay. And it depends on the sorting of the user’s data
Kindly check it and let me know if you have any question.
Regards,
Have a nice day, Janet.
Thanks, i dont understand what I need to buy in point 1.2 ….
Hello Aardid,
Please purchase the theme at link here: https://themeforest.net/item/udetor-lms-education-wordpress-theme/20882471
When you purchase our products, kindly send me the purchase code via email: janet@cmsmart.net or let me know if you have any issue. I am willing to assist you.
Regards,
Have a nice day, Janet.
Hi,
I’d like to offer Affiliate system so people could promote my course to get paid. Does your theme support this feature? How could I manage it after I purchase your theme?
Faisal
Good morning Faisal,
Many thanks for your interest in our product. I am Janet, happy to support you in this case.
In the current version of this theme, this is the old theme and doesn’t support the features which you want.
But I suggest that you can use other product here: https://themeforest.net/item/udetor-lms-education-wordpress-theme/20882471. This is our new theme and we are using the LearnDash plugin, it can integrate with Woo-commerce to sell the course, and all the Affiliate plugin is also compatible.
If you have any question, feel free to let me know or contact me via Skype or Email: janet@cmsmart.net for a quick discussion.
Regards,
Have a nice day, Janet.
Hello, Where I can see a lesson page? Thanks!
Hello Menstyleguide, I am so sorry for missing your message. Could you kindly create a ticket then my developer will guide you. Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket Best regards, Truemart team
Pre-sales Question…. Do you have video conferencing feature (between teacher and student(s) ? If no then what could be a possible solutions for this? Please advice.
Hello itformula1, Currently our theme does not support any extensions to do this feature. Maybe we will make an improvement for the next version. Once it is available, we will inform you immediately.
Best regards,
Hi, are you offering any real support? Nobody replies the ticket in the platform you specifies for Support. Thanks.
Hi Soyperi Yes we received your ticket and I’m assigning developers to your case. Please wait for us Hope you understand, because we have a lot of tickets a day so we may not be able to reply instantly.
Best regards, Truemart
Hi, I find some mistakes in the paypal flow, cause I have set it up, but there is no way to let the user pay and take a course.
In my Website at http://www.nsca.es/cursos-online/cursos/cpt/ I have setup the paypal payment for that course, and the price for 1 Euro.
Well, I don’t now if you plan to get that flow of: See course information – Pay through Paypal – take a course
But when I try to do that, the “Take the course” button is always taking me to PayPal once and another. I have paid it to test, and it makes no effect. I press the button, I pay through my PayPal account, and then I am taken back to the course page, and if I press, I could pay again, not any action.
I’ve sent you a ticket to your Item Support with my details and credentials, but not any answer there. Thanks.
Hello Soyperi,
I am so sorry for missing your message here. My colleague told me that your issue has been solved. If you have any questions, feel free to let us know.
Thank you and Best regards,
Netbase Team
Hello, The description says “Simple and Advanced Lazy Loading for Faster and SEO Optimized Slider Start”
Mobile: Low 9 / 100 Computer: Low 54 / 100
Is the theme optimized for the Internet or not?
Thank you
How can I change the theme color?
Hi Pritenshah, Many thanks for your purchasing our product, Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account and your server cPanel info to get a professional support.
If you don’t know how to create a ticket, you can refer this link here: https://www.youtube.com/watch?v=BeoydX802w4&feature=youtu.be&t=3 Our support team is always available to help you.
Best regards,
