130 comments found.
How can I enable the Front End editor of WPBakery? Does this template support it?
Hello,
Please see this article of ours: https://select.ticksy.com/article/10029/
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Thanks, Select
Hello, I’m wondering if I can customize colours of the theme, as some themes don’t let you do this.
Hello,
Thank you for your interest in Synergia! Yes, you can customize the colours.
Feel free to let us know if you have any other questions.
Best, Select
But every colour in the demo and every colour is available?
Hello,
Most colours can be customized from the options panel. If a particular element is not available, our support team will be happy to provide you with custom CSS for it. You can contact our support at https://select.ticksy.com/
Best, Select
When will you release the update version?
Hello,
We plan on releasing an update in the upcoming weeks.
Best, Select
Is there any update that release soon?
Hello,
We are currently working with limited resources (some of our staff is on summer holidays), but hopefully it will be ready soon. Thank you for your patience.
Best, Select
Hi Looking to purchase the theme, I am wondering if the theme comes with the latest WPBakery Page Builder? or the old Visual Composers. Also Are all pages built using the page builder?
Hello,
Thank you for your interest in Synergia! Yes, our theme comes with the latest version of WPBakery. If a newer version comes out in the meantime, you can always contact our support at https://select.ticksy.com/ and we will provide you with the latest plugin version. All of our demo site pages were built with WPBakery.
Best, Select
Hello, I have purchased Synergia, and I want to install this one: http://synergia.select-themes.com/product-presentation/. I have tried a lot methods, but I did not find how to install it, so can you provide some guides. Thanks.
Hello,
Thank you for purchasing Synergia! Once you import the demo in Select Options > Import, you will receive all the pages of our demo; you just need to set your page of choice as your front page in Settings > Reading.
Also, please see: https://select.ticksy.com/article/12623/
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Well, thank you. I have tried as the articles shown, but when I import the demo, “Internet Server Error” appears repeatedly, so the process always stopped at 80%, how can I solve that?
Hello,
Please open a ticket at https://select.ticksy.com/ with your admin access, and one of our support agents will assist you.
Thanks, Select
It seems that I failed to submit the ticket. “Sorry, that purchase code is for a different Envato product.”
Done, and the ticket number is #1592547, looking forward to your support. Thank you.
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
Hi I have bought this theme today expecting all resources but i can see the theme don’t come with the slides, or any demo content aparently ( the just reason iI have boughted this theme its because slides) if slides dont come with theme i dont want this, and other thing> every times i try import theme return error messages… thanks!
Hello,
Thank you for purchasing Synergia! Yes, the slides come with the theme. Please see this article regarding demo import: https://select.ticksy.com/article/12623/
Revolution Sliders need to be imported separately. To do so, please navigate to Slider Revolution > Import Slider and upload the slider’s zip file, which you can find in the file you downloaded from ThemeForest, in xml export\revslider.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Thanks, Select
Hello,
Can I have an update on my support ticket?
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
thanks, i replied.
We replied to your ticket. You can check Ticksy.
Best, Select
Hello, Please help me with importing content to my site, everytime I start import my site goes down and it doesn’t import anything! My ticket was open 3 days ago – #1569994
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
replace favicon.ico method ?
Hello,
You can replace the favicon in Appearance > Customize > Site Identity > Site Icon.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Thanks, Select
I would like to purchase this theme, is there any coding issues I need to be aware of before purchase? Apologies if I offend you, Envato don’t check this area correctly so I am forced to ask.
Hello,
Thank you for your interest in Synergia! There are no coding issues that you need to be aware of; our theme is coded in compliance with the latest industry standards.
Feel free to let us know if you have any other questions.
Best, Select
No that was it, thanks for getting back to me
You’re welcome 
Hi, I’m interessed to buy this theme.
But I have a question,
I can add Infographic Element( like a progress bar, etc..) or Tabs on Portofolio Single Page?
To try this theme there is a Free License? Where I can download it?
Thanks for support.
Dataservice
Hello,
Thank you for your interest in Synergia! Yes, you can add infographic elements and tabs to the portfolio single page. There are several predefined layouts (as presented on our demo site), but users can also create their own portfolio layouts.
We do not have a test demo for trying out. However, we can provide you with screenshots if requested.
Feel free to let us know if you have any other questions.
Best, Select
Hello, Amazing theme! I am interested purchase this theme. I have a question. Homepage “Vertical Slider” in mobile version does not scroll with finger. It scrolls only automatically after a few seconds.
Thanks
Hello,
Thank you for your interest in Synergia!
This home page was created using the Revolution Slider plugin. We haven’t enabled touch navigation, but you can certainly do so if you wish: https://www.screencast.com/t/qjEkHcmmGDIk
Best, Select
Thank you for your answer !
You’re welcome
Hi there, I’m trying to add a custom icon under the “Select Icon With Text Settings” but it isn’t working. When I add the custom icon it makes the icon background blank and doesn’t show the custom icon. Is there something else I need to do to be able to add a custom icon over there?
Hello,
Kindly open a ticket at https://select.ticksy.com/ with your page link and admin access, and one of our support agents will assist you as soon as possible.
Thanks, Select
Hi, I add template in FTP but I haven’t SELECT OPTION SETTING in admin. Can you help me please?
Hi,
After theme activation you also need to install required plugins. After installing and activating core plugin you will have theme related options.
Select
I’m trying to use the 404 error page edited but I the only one working is the one set on the ‘Select options > 404 error page’ but this is not what I want, how can I redirect to another page? Thanks
Hello,
Please note that there are settings for the 404 page in Select Options > 404 Error Page.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
Hi, I want to take a look but I have a question in my mind. Does this theme have one pages feature?
Hello,
Thank you for your interest! Yes, you can create a one-page site with Synergia.
Best, Select
Can I see an example?
We haven’t presented this on our demo, but you can see it on another theme of ours: http://stockholm11.select-themes.com The scroll functionality works the same way.
Hey there.
I’m having trouble translating the theme to german. The documentation suggest to edit the po/mo files: “Another solution is to edit the theme folder/languages/en_US.po file directly in a text editor and manually edit the labels you want to translate.”, but there are no language files there. Only a “synergia.pot”.
This file does(!) contain the labels I want to translate, but after editing/saving the changes wont apply.
Any help?
Hello,
You should generate PO and MO files from the POT file and name them according to country codes. Here’s a helpful article regarding this: https://code.tutsplus.com/tutorials/translating-your-theme--wp-25014
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
Why my visual composer does not work?
Hello,
Kindly open a ticket at https://select.ticksy.com/ with your site URL and admin access and one of our support agents will assist you as soon as possible.
Thanks, Select
Hi, great theme! Really liked its design and functionality.
I need to add smooth scrolling for anchor links. I’ve enabled “Smooth Scroll” option in Settings but it didn’t help.
I’m on Mac, using Chrome. You wrote that: “Enabling this option will perform a smooth scrolling effect on every page (except on Mac and touch devices)” but it doesn’t really make any sense because jQuery page scrolls should work fine on my Mac.
Can you tell me how to make the Smooth Scrolling work?
Hi,
Thank you for your kind words. Yes, exactly, smooth scroll is working fine on Mac, and you could enable it via our options for other OS. For any further assistance , our support team is on your service at https://select.ticksy.com/ Just submit a ticket and include your site URL with wp-admin access and our agent will gladly assist you.
Best,
Select
Just added my custom JS and solved this issue.
Glad to hear this has been resolved. Thank you for the update!
Select
Feature request: In Select options > General, maybe add a single switch to transform the entire color scheme from light to dark, automatically switching all dark elements to light on the dark backgrounds?
Hello,
Thank you for choosing Synergia. In Select Options > General > you could easily set desired color https://www.screencast.com/t/FPS1JCcU For any further assistance using our theme options, just submit a ticket on our support forum at https://select.ticksy.com
Best,
Select
