101 comments found.
Hello, I have a tag page: portfolio-tag / mytag and they come out in an order I do not want, I wanted to know if there was a way to make the post ordered by dates.
my page: http://rockandtonic.com/portfolio-tag/slow-brands/ the posr are ordered by date, but i want the lastlest post first.
The other one is how can I center my logo?
Hello,
Thank you for reaching us!
We don’t have such a feature included in our theme to custom sort taxonomy page’s content, sorry about that.
Regarding centering of logo, we didn’t include centered header in Ion theme, so this kind of modification should be done using some custom code.
Best,
Elated
Nice theme. Is it compatible with Wordpress 4.9.5? Thanks
Hi there,
Thank you for taking interest and for this kind words. Yes, it is compatible with latest version of WordPress.
Elated
Thanks for the reply. Do you anticipate updating the theme soon? I see it’s been 8 months since the initial release.
Hi,
You are welcome. Yes, we are doing updates on regular basis when we want to implement some new feature, or to include some fix, or when we want to add new version of included plugins. We are now working on our new updates.
best, Elated
Hello, Can I update WPBakery Page Builder if I have purchased it in the theme? I can’t find how update. Please help. Thank you
Hello there,
Thanks for writing in.
Plugins are getting updated when the new version of the theme is released.
If you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will provide you a newest version.
Best Regards, Elated
Hi, my responsive version of the website (sty.everybodysdarling.me) doesn’t look correct, all the pictures are a little bit stretched in the height, how can i fix that?
Hello,
We were unable to access your site https://www.screencast.com/t/9QzBGz9VFHhz . If it is in maintenance mode please submit private ticket at https://elated.ticksy.com/ and provide access credentials there.
Elated
sorry it was a typo it’s sta.everybodysdarling.me
Hi again,
And thanks for the link.
Masonry script is changing container size (350px height) for each image on smaller screens so images will occupy less space https://www.screencast.com/t/JbnbIwyz3C but they won’t be disordered because width is set to auto. This is because of better user experience – in order to have less height page on handheld devices, so this is normal and it doesn’t require fixing.
Elated
Hi, actually i need fixing on this issue because the images are stretched in the height, just compare the image of the “stamp” in the desktop version and on mobile, there you can see that the images are stretched http://prntscr.com/iqk8jy. Or just take a look at the first image of the start site the door looks stretched to the height on mobile http://prntscr.com/iqka0c.
Also on mobile it only show half the picture of the parallax text http://prntscr.com/iqkadi .
If you go to “projekte” on mobile all the images looks fine, i would like them to look the same on start page please.
Hi again,
I can only suggest changing of height to 300px with css code below:
@media only screen and (max-width: 480px) {
.eltdf-portfolio-list-holder.eltdf-pl-masonry.eltdf-pl-four-columns article {
height: 300px !important;
}
}bot for some other workaround please contact support directly by submitting a ticket at https://elated.ticksy.com
Elated
Hi, how can i install or use the CREATIVE STUDIO webpage? Thanks
I mean this webpage: http://ion.elated-themes.com/creative-studio/
Thanks!
Hi there,
All demo pages are present when you import demo content, so after importing theme demo you just need to set desired home page from WordPress back end > Settings > Reading.
Elated
Thank you for your reply. I just installed the theme, and I can just applied it to my own content. Would you please guide me how to install the theme demo? Thank you very much!
Hi, I found a tutorial and imported the theme demo successfully. Thanks! Now I have another question. I have already set the CREATED STUDIO as my front page, now i want to change the big black characters showed on this page (A,P,G,Y,O…)? Thank you very much, I really appreciate your help
Hi again,
First section is created with revolution slider, so you need to edit that slider from WordPress back end > Slider Revolution.
If you need additional assistance please contact our support by submitting a ticket at https://elated.ticksy.com and also provide WordPress admin access there.
Elated
Hi! Would you please let me know how to delete the hamburger icon on the top-right of the homepages? I don’t really need that function. Thanks!
Hi again,
Just remove side are opener widget from header widget area.
Elated
Hi! Can I remove the top-left ION logo image? Or can I change it to my own logo? And also, how can I remove the blue block of “character typeface design” on the CREATIVE STUDIO webpage? Thanks!
Hello,
You need to replace all demo logs with yours from Elated options > Logo.
Top section is created with Slider Revolution so edit that slider and static layer inside of it https://www.screencast.com/t/PwSzAZAl9c
Please for support related questions contact support directly by submitting a ticket at https://elated.ticksy.com
Elated
Hi,
I can’t get the slider to work on a single portfolio page. I’m using the shortcode. Can you please help.
Thanks.
Hi there,
You need to enable WP Bakery Page builder for custom post types like explained here https://wpbakery.com/video-academy/use-wpbakery-page-builder-pages-posts-custom-posts-wordpress/
Elated
Hi,
Great theme!
I’m using “Interactive links” template as homepage but I’d like to have a fullscreen image background when the user mouse over a link.
I’m trying to remove on the CSS
1. The white frame around the image
2. And the header white background
But unfortunately it doesn’t work.
Can you please help me on it?
Many thanks
S
Hello,
Thank you for your kind words. We located your ticket on our support forum and as we could see you’ve already fixed it. For any other questions, our support team is on your service on ticksy.
Elated
Hi,
I’ve left a private ticket #1484134, can you please get back to me. Thankyou 
Hi,
And thanks for the ticket ID. I have informed support, and they will reply to you as soon as possible.
Elated
dear elated team,
a few days back i bought your wonderful ion theme.
adopting it for my own homepage is somewhat difficult though – more difficult than i thought. but since i am an absolut beginner it is more about my need to learn than the theme itself. do you offer any kind of video tutorials on adopting your themes that i could watch? it does not have to be the ion theme.
best regards Anna
Hello Anna,
Theme documentation is available on this link http://ion.elated-themes.com/documentation/ and since theme is using WPBakery Page Builder you can watch their tutorials on this page https://wpbakery.com/video-tutorials/
Of course if you need any additional help with theme options and setup you can contact our support team by submitting a ticket at https://elated.ticksy.com and they will gladly assist.
Elated
dear elated team,
a few days back i bought your wonderful ion theme.
adopting it for my own homepage is somewhat difficult though – more difficult than i thought. but since i am an absolut beginner it is more about my need to learn than the theme itself. do you offer any kind of video tutorials on adopting your themes that i could watch? it does not have to be the ion theme.
best regards Anna
Hello Anna,
Theme documentation is available on this link http://ion.elated-themes.com/documentation/ and since theme is using WPBakery Page Builder you can watch their tutorials on this page https://wpbakery.com/video-tutorials/
Of course if you need any additional help with theme options and setup you can contact our support team by submitting a ticket at https://elated.ticksy.com and they will gladly assist.
Elated
Hi,
Svg logo is supported?
Hello there,
SVG is not supported by WordPress platform itself, because of the security issues it may cause. Therefore our theme doesn’t support it as well, nor we have a CSS rules defined for it. This is the official list of supported files: https://codex.wordpress.org/Uploading_Files
Best Regards, Elated
Hi! Simple question: how can I animate the title as shown in preview? thanks!
Hello there,
Thanks for writing in.
This particular effect can be achieved through Elated Custom Font shortcode: https://www.screencast.com/t/RRdff0YpXl
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Elated
Hi! thank you for your response. Now I have another question. The pre-set logo size is quite small for my website. How can I change it? Do I have to modify it on the css? Appreciate your help.
Hello there,
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions will be 50×50.
In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Elated
Hi, would it be possible to invert this theme’s colour scheme, so the background is black and the text is white/lighter shades of grey? I’d be interested in purchasing if so
Thanks Phil
Hello there Phil,
Thank you for taking interest in our theme. Yes, you are able to choose different first main color or page background color https://www.screencast.com/t/JuskmT76jU under our Elated Options. Menu items also have settings for customization https://www.screencast.com/t/B3O81sAFCZHu
Best regards,
Elated
Fantastic thank you!
You are welcome!
Hi!, when I activate the Ion Child Theme, the font is missing. I checked and I found that the body tag, have an “ion” class, and that “ion” class is calling the “ionicons” stylesheet, that have his own font-family: “Ionicons”. When I erase “ion” class from body tag, all works fine. There is a way to use the child-theme, without the automatically placement of “ion” class on body tag?
Thank you.
Hello there,
Thanks for reaching out.
Actually Ionicons are 3rd party icons that we use in most of our themes.
But the issue you are having is something that our support team need to take a closer look at – please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best Regards, Elated
hi there. thanks for the really cool design of your theme. i bought it and i’ve got a little problem: if i use ‘back and forth’ navigation in safari and firefox, some pages do not load automacially. in opera it works just fine. any suggestions? thanks in advance, greetings from germany, cf. www.woodlake.de
Hello,
Welcome and thanks for choosing our theme.
Try disabling page transitions in Elated Options > General.
If that doesn’t please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best Regards, Elated
hi, I cant submit a ticket for some reason. 1. I marked the Header option to show on the right – but it does not work, the menu still appears on the left. 2. I would like to remove the line border under the header-how is it done?
Thanks Dafna
Hi there,
Thanks for writing in.
If you just purchased the theme, the data most likely isn’t ready yet. Also, make sure that you are logged in with the Envato account form which you have purchased the theme, and you can also try to clear browser cache and to login again. There is also another way for submitting a ticket: logout, and then enter your purchase code – https://www.screencast.com/t/yrBXGcKD
If that doesn’t work, please send us an email to support@elated-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.
Best Regards, Elated
1.) Is it possible to disable the scroll-animation of the text on the “Portfolio Small Images” ?
2.) Is it also possible to show the title but without the “Home” (so no breadcrumb), but the rest of the title should then be as big as “Home” now.
http://prntscr.com/hdqhnzHi there,
Thanks for writing in.
1. There is no option to disable this, but you can add this custom CSS to Elated Options > General > Custom CSS:
.eltdf-portfolio-single-holder .eltdf-ps-info-holder{
margin-top: 0 !important;
}2. You can change this option in Elated Options > Title > set it to Standard: https://www.screencast.com/t/nFtLWm57dig
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Elated
Thank you, 1.) is working fine!
2.) if I put the settings to standard it shows the title wit the blue background, but i would like to just have typo, can i somehow change that?
HI there again,
2. These are the only options for the title. If you use breadcrumbs, you can then add this code to hide the home:
.eltdf-title-holder.eltdf-breadcrumbs-type
.eltdf-breadcrumbs a:first-child,
.eltdf-title-holder.eltdf-breadcrumbs-type
.eltdf-breadcrumbs span:first-child{
display: none !important;
}Best Regards, Elated
hi, ok this works almost good for me can i just make it a h3 now?
Hi there,
This is something our support team would need to take a closer look at.
Please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Elated
Where can i find the ID of a portfolio item?
Hi there,
Thanks for writing in.
You can find the portfolio ID in the URL of the single portfolio item. Navigate to Dashboard > Portfolio > Edit single portfolio and find it here: https://www.screencast.com/t/23diPdRk2
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Elated
Hi I have problems importing demo content, I followed the instructions: Elated Options->Import, but after reaching 100%, there is nothing of the demo content.
Can you help me?
Thank you!
Hello,
Please try to follow instructions from this article https://elated.ticksy.com/article/10845 but also if import is reaching 100% maybe hosting provider is blocking demo server IP so content cannot be imported. You can contact them regarding that, and also you can reach our support by submitting a ticket at https://elated.ticksy.com so they can also try to import demo content for you.
Elated
Hi! Please, how can I change/delete that black line under the menu? And how can I change the hamburger menu, I want all page just like the home page.
www.rockandtonic.com
Thank you!
Hi there,
As we can see, you already managed to configure menu and to change line and to remove side area opener. In case that you want hamburger menu icon for side area, you need to place side area opener widget inside header widget area from Appearance > Widgets and then simply place content (widgets) inside side widget area. If you need additional help and explanation feel free to contact our support team by submitting a ticket at https://elated.ticksy.com/
Elated
Thanks for the reply. on the hamburger menu I meant that I wanted to remove it, I know I can do it with css but I would like to know if there is any configuration that will allow me to remove it completely. Another question, is there any way to change the color of the entire web? Right now I have a mix of colors and I would like to change the default color that is: #002fef
Hi again,
To remove side area, just remove side area opener from header widget areas https://www.screencast.com/t/vCVMKvxj . Regarding theme colors you can change them globally from General tab https://www.screencast.com/t/TgOzCog1czX but note that more inner settings will override global ones. For example setting color when you edit element on a page will override all color settings in theme options so plan color pallet carefully.
Elated
