44 comments found.
Hello,
I have a pre-sale question.
I consider buying your theme which looks very nice and neat 
The thing is my purpose isn’t a farm but more of a nature visiting plans & events, would it be suitable?
Like, is it possible to change the icons and customize it to another purpose?
Thank you
Hello,
We appreciate your interest in our theme!
Sure, you can add more icons to the theme, change images and content up to your needs.
Best regards
Great! Thank you
You’re welcome!
Have a nice one 
Hi!
I have some pre-sale questions…
Are the theme colors fully customizable in theme settings? Can I use google fonts for the main headlines?
Thank you very much in advance,
Webdesign Steyrer, Philip Steyrer
Hello Philip,
Thank you for your interest in our theme!
Sure, you can adjust theme colors using color scheme editor:
http://rosewood.ancorathemes.com/doc/#customizer_settings_color_schemeThe theme enables you to use both Google Fonts and custom fonts in your design.
Best regards
Cool! Thx! Another thing… can I remove your copyright in the footer, set my own and sell the finished site to my customer?
Thank you!
Philip
Hello Philip,
You’re welcome
Absolutely! Please check this info: http://rosewood.ancorathemes.com/doc/#general_information_license
Thank you.
Thank you very much!
Hello Philip,
Have a great one!
Do you provide a child theme?
Hello,
We appreciate your interest in our theme!
Sure, child theme is included in theme package.
Best regards
Thank you, another question: When will you be Gutenberg optimized?
Hello,
Latest version of theme has base compatibility and there are no errors after Gutenberg installation. But some theme styles may be not presented.
You can create new pages using Gutenberg editor. Anyway, can still use pre-built custom header and footer layouts.
All existing demo pages and layouts are created using WPBakery Page Builder and should be customized using WPBakery Page Builder ONLY.
Thank you for understanding.
Dose it hace WPML plugged in
Hello,
Thank you for your interest in our theme.
WPML plugin is not included in theme package and should be purchased separately.
Available plug-ins that come bundled with theme:
– Essential Grid
– Instagram Feed
– MailChimp for WordPress
– Slider Revolution
– ThemeREX Addons
– WooCommerce
– WPBakery Visual Composer
Best regards
I’m not able to upload images to page – it’s just has a loading icon once I add image. Can someone help?
Hello,
Thank you for choosing our theme!
Please provide your website details at: https://ancorathemes.ticksy.com/ – so we’ll take look and assist you.
Thank you in advance.
Emailed just now
Hello,
Have found no tickets from your nickname: http://prntscr.com/m70909
Please try once again.
Thank you in advance.
Can you please give a link to the “Booked Appointments” plugin that the write up states is compatible with the theme? Thank you!
I like the look of your theme for our business but I need to know whether it is possible to show our products in list format (default) going down a page with a small thumbnail image to the left of each product. We will be selling fresh poultry products (chickens, turkeys etc.) and need to be able to offer a different selection of weights for each item (i.e. qty 1 x Chicken at either 1 kg, 2 kg etc.). Is the above possible with your theme please?
Hello,
Thank you for your interest in our theme.
Yes, you can specify list style for the products in shop by default: http://prntscr.com/kwl0txYou can create variable products. Variable product lets you offer a set of variations on a product, with control over prices, size, weight, stock, image and more for each variation: https://docs.woocommerce.com/document/variable-product/
Best regards.
I found that the publication time of the article does not match the time zone setting
How to make the article release time apply time zone settings?
Hello,
You can adjust timezone in Settings> General> Timezone
And post date also can be changed directly: http://prntscr.com/jjod5k
No… If so, I won’t ask
The article time provided in this version is UTC + 0
But my time zone is UTC + 8
The time zone containing WordPress settings is also UTC+8
For example, article publication time is 2018-05-20 01:40:00
But on the front article shows 8 hours ago
See …
2018-05-20 01:45 is the current time
Hello,
Please submit a private ticket https://ancorathemes.ticksy.com/, providing us with your WordPress URL, username and passwords, so we’ll look into the issue.
Thank you in advance.
I have just purchased this theme and am getting errors on plugin activation. I can’t submit a ticket at your support site because this theme isn’t listed in the dropdown list I need to select from.
Where can I submit a ticket or email you directly?
Hello,
Please submit a ticket to our presales section and provide us with the purchase id so we can verify your purchase.
Hi, I see this theme has not been updated since last year. Will you be updating it in the future. I want to make sure that it will be supported and updated before purchasing it
Hello,
Thank you for your interest in our theme.
Sure, we’ll update the theme. All themes are updated in turn.
In any case we are always able to provide latest versions of plugins that come bundled with theme and assist you.
Best regards.
Our website uses anchor links on homepage (on the menu). If I click on a link via mobile (burger) menu, menu window does not disappear. Any suggestions? Thanks!
Hello,
Thank you for choosing our theme and contacting us.
Please submit a ticket https://ancorathemes.ticksy.com/, providing us with your website URL, username and password, so we’ll look into the issue and fix.
Thank you.
Good Day, I have some pre-sales questions.
1. Does your theme have pre-loading functionality? I am looking to display my logo before the site kicks in.
2. What are your header options? Can the grass image be change to something else? I would like to have a silhouette of a farm on it instead.
Thank you in advance!
Hello,
Thank you for your interest in our theme.
Unfortunately we don’t have demo of backend of theme. You are able to check live-preview of theme: http://rosewood.ancorathemes.com. All theme’s features are described in theme’s documentation: http://rosewood.ancorathemes.com/doc/
If there is a need, you can provide us with link to your logo. We’ll add it on our test installation and send you screenshot on how it looks like.
Header, footer and some parts in theme are implemented using layouts feature (http://rosewood.ancorathemes.com/doc/#layouts).
So you can easily change background grass image using Visual Composer editor: http://prntscr.com/injyct
Best regards.
Hello, my client has bought the theme and I’m trying to translate it using Loco Translate. How can I translate Layouts: Cart element (word ITEMS)?
Thanks!
Hello,
Thank you for your question.
We recommend using WPML plugin for creating multilanguage website: https://wpml.org/. It is fully compatible with theme and allows translating special elements in theme such as: layouts, widgets, etc.
Thank you for understanding.
Hello, Is it compatible with WPML? thanks in advance.
Hello,
Thank you for your interest in our theme.
Yes, it is fully compatible with WPML plugin. But it is not included in theme package and should be purchased separately.
Best regards.
Is there a way to add social media icons on the header? Maybe replace the cart feature?
Hello Jason,
Thank you for your interest in our theme.
Sure, it is possible to add socials to Header layout near cart or instead of it: http://prntscr.com/i5507mBest regards.
can’t install theme please assist. messaged you awhile back…
everytime I try and activate the theme it goes all WHITE screen on me. confused. please assist.
Hello,
Thank you for contacting us.
Have already replied you in ticket submitted from you.
Please check.
We are looking forward to hearing back form you.
Thank you.
GLWS !
Thank you 
Congratulations! Good luck with sales
Thanks a lot !
Nice Design,
Congratulation! Good Luck with Sales
Thank you so much
Excellent Theme!
Thank you
