155 comments found.
Hello. i need one sidebar in “category” page. how can I do it?
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about to set the sidebar for Category Archives Page Layout.
http://recordit.co/XtvqlYjP7QIf you have any queries, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
In the meanwhile, you can help us out greatly by rating our theme for us, give us a nice 5 star rating!!
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmIf you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us.
Waiting to see your fantastic 5 star rating.
Thanks in advance.
Regards., DesignThemes Support.
Hello! Problem: today, first install Demo content does not work on the main slider, not all photos have loaded. When you download the Demo content using Unison, there was an error ajax. When you reload Demo content, everything booted without error. But the site does not work correctly.
And at the same time the site is loaded for a very long time.The admin says that your version is outdated. wordpress-4.9.5-ru_RU
http://1243732.in281139.web.hosting-test.net/Hello! Tested in different versions of WordPress (from 4.7 to 4.9) – you have a problem with your development! Problem: during the installation step “2.4 Theme Update”, when you Activate a different theme, you receive an error in all versions:
Fatal error: Call to undefined function dance_cs_get_option() in /home/medicall/newslite.ru/denis/wp-content/plugins/designthemes-core-features/custom-post-types/dt-portfolio-post-type.php on line 64
How to fix the problem?
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
I Just purchsed the theme and having trouble already. Unable to install the demo content because the unysys extensions are not loading. error i get is Cannot download the “Backup & Demo Content” extension zip. cURL error 35: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version
Hi.,
It sounds like you don’t have PHP’s curl library installed. Please ask your hosting team to enable the curl library and let us know.
Regards., DesignThemes Support.
Hosting team has sent me a screenshot. Curl library is enabled…
Could you please get back sooner. Also the files that I downloaded did not have the demo slider like the documentation said…
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello,
I have a question about header menu. After install this template and add demo data, menu doesn’t work. The test application is published here: http://dc.medielsoft.cz/ . Installation was installed on fresh wordpress, After install missing slider pictures in path /wp-content/uploads/revslider/dance-home/ -> there is missing dane-home folder.
Thank you for your time
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Is it possible to create like a portfolio, but with videos? my client has a lot of videos on youtube that he wants to put on his website in a portfolio type style. Is this possible using your theme? Thanks!
Hi Prince.,
Thank you for the interest in our theme. You can show the video in the portfolio details page and not in the portfolio listing page.
Portfolio listing page – http://dance.dttheme.com/gallery/
Portfolio details page – http://dance.dttheme.com/dt_portfolios/mauris-nec-nunc-neque/
Regards., DesignThemes Support.
Hi,
I have received the latest updates from Woocommerce 3.3.0 on my website. However, your templates are already outdated according to the system status of Woocommerce. Until now, I still don’t have received any updates for this theme. Do you have any updates for this theme?
Thank you
Hi jessereyj.,
Here we have attached the updated woocommerce plugins file, get into the file path /wp-content/themes/dance/woocommerce/ and replace the single-product-reviews.php file using the below file.
File : https://www.dropbox.com/s/j8baektdo0pxw51/single-product-reviews.php?dl=0
Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Hi, I do not finde the Events Schedule – WordPress Plugin in the theme files and is not installed. Could you please send me the file to install it? Thanks.
Hi.,
Thank you for Contacting us.
We use an Events calendar plugin. We do not include Events Schedule features. We do not provide support for them as they are 3rd party plugins, but you can use them for your needs.
Thank you, we look forward to helping you!
Hi there, im having an issue with the menu vanishing on the top, please can you take a look as ive tried everything http://highalt.omnisearch.uk/ Many thanks
Sorry fixed it
Hi.,
Thank you for contacting us.
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
hello i am unable to import demo content (xml file) file from dashbord unable to locate demo file please help
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Kindly refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
I’m fed up !
Can not work properly
The site is slow, the theme is slow.
Changes that are not taken into account.
The customiazation, leaves something to be desired. Can not change some elements, colors, text, divider ….
I’m sick of it ! I spend too much time lost.
I change theme for fnagd.fr
Hi DIGITAL.,
We are sorry this has happened.We understand your frustration, and we will do our best to help you.
1 ) Kindly send us more details about your issue with some screenshot where you have met the issue, along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes.
2 )Theme Speed: Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Regards., DesignThemes Support.
Hello I changed theme because we are an association is not a lot of money … It became urgent because we took a lot of delay!
I’m sorry, can I get a refund?
I left the rating of 5 stars too, because you’re nice to support!
cordially
You are kind, for understanding.
Hi AD-DIGITAL87.,
For the past 4 months we have helped in all your queries and after all, now you are asking for refund. Sorry but it is not possible to provide the refund in this case.
Regards., DesignThemes Support.
Hello I got a refund by Evanto agreement!
Hi AD-DIGITAL87.,
Ok thank you.
Regards., DesignThemes Support.
Hi
I just installed this theme and I cannot update the following plugins:
WPBakery Visual Composer – 5.4.5 details
LayerSlider WP – 6.6.4 details
Ultimate Addons for Visual Composer – 3.16.16
Please, could you help with these?
Hi.,
Yes, we are ready to help you.
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and will update the plugins.
Regards., DesignThemes Support.
Hi
I send the credentials you requested
Many thanks again
Hi.,
We have update the plugins . Please have a look.
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.
Please rate the quality of service you received : http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Thank you for all you help I will rate your service now
Hi.,
Thank you very much.
If you found any difficulties, please feel free to contact us. We are always ready to help you.
You forget to rate our theme, We hope you had a great experience with our theme and support, Please take one minute to share your feedback.
Regards., DesignThemes Support.
Hello, I want to download this theme, but i want to have the option for my costumers to buy and book clases, I saw this plug in, just want to make sure it is compatible with your theme.
https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968?s_rank=1Hi.,
Thank you for your interest on our theme.
As of now we have not texted our theme with third party plugins other than the plugins listed in the theme page. And also it seems “Booked – Appointment Booking for WordPress” is premium plugin so we can’t check that plugin compatibility with our theme.
Regards., DesignThemes Support.
We’re looking to purchase some of the images shown in the theme. Can you please provide where these images can be purchased.
Hi.,
Thank you for Contacting us.
Here is the dance image purchase link
https://www.dropbox.com/s/gsiswlojs7977fx/dance_file.txt?dl=0Note : : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
Yes, we would like to use some of the photos. Can you send us links to buy the license?
Hi.,
Here is the dance school theme image purchase link. Download the text file and copy the image id and find the image from www.shutterstock.com and download the image as you want.
https://www.dropbox.com/s/gsiswlojs7977fx/dance_file.txt?dl=0Refer : http://prntscr.com/hvunbj
http://prntscr.com/hvumdqRegards., DesignThemes Support.
Hello! while installing demo it through error – “The execution failed. Please check error.log” my demo seems like this – https://perfect10dancestudio.com/wp/
Also below plugging asking for an update
WPBakery Visual Composer – 5.4.5 details
LayerSlider WP – 6.6.4 details
error log -
PHP Notice: Undefined property: stdClass::$plugin in /home/perfectd/public_html/wp/wp-includes/class-wp-list-util.php on line 150
PHP Warning: Cannot modify header information – headers already sent by (output started at /home/perfectd/public_html/wp/wp-includes/class-wp-list-util.php:150) in /home/perfectd/public_html/wp/wp-includes/option.php on line 91
PHP Notice: map_meta_cap was called incorrectly. The post type product is not registered, so it may not be reliable to check the capability “edit_post” against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /home/perfectd/public_html/wp/wp-includes/functions.php on line 4146
Hi divineart..,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
i have mail you detail
Hi Divineart..,
We cant login into your site – Refer this screenshot – http://prntscr.com/hi2f6s
Regards., DesignThemes Support.
Hello When is the update?
It’s urgent and important!
Hi AD-DIGITAL87.,
Do you have any issue with the current version? Please let us know so that we can check and let you know.
Regards., DesignThemes Support.
Visual composer needs to be updated by you Version 4.9 of wordpress not compatible with the version of the theme
Hi.,
Thank you for contacting us.
We have sent the latest version of WPBakery Visual Composer Page Builder for WordPress plugin (version 5.4.4) to your mail, please have a look.
Watch the following video for Visual Composer plugin update.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwIf you found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi Hey Hello When will you update the theme? Notably visual composer! I need it URGENT. I bought the plugin “Visual Composer Extensions Addon” to greatly enrich the site.
I look at mail:
Not received from zip folder of visual composer
Thank you
Hi.,
We have sent the files to your mail. Please have a look.
We have noticed that you have provided us 3 star rating.
We have helped you resolve your issues and yet you have rated us low. Let us know what is the issue with theme, so that we can resolve the problem.
Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile.
Please revise the rating that you have done now. We are always ready to help you.
Regards., DesignThemes Support.
So a few problems, The menu has a background and is not displaying like demo, also the footer is tucked under the last section plus the footer info is displaying totally wrong from demo layout. Please correct these issues, if you cant I may need to use another theme. thanks www.wpcarecenter.com/dwd
I emailed you 2 emails 1st one had wrong credentials second one is correct… It has my purchase code at end of email ….
Hi.,
1 ) We have made changes as per your need.
Refer : https://snag.gy/IqJAfy.jpg
2 ) The footer issue has been resolved. Please have a look.
Refer : http://prntscr.com/hbj66h
Ratings
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Regards., DesignThemes Support.
Hi! What will I get together with the purchase? Will I have a demo version of this theme?
Hi.,
Thank you for contacting us.
1) In that package you can find things like documentation, license, zipped file with theme files and folder with theme files called dance-studio and dance-studio-child. Please unpack the whole package after downloading it from Themeforest.
2) If you need live demo please Request for the demo from this link http://wedesignthemes.com/support/request-demo/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi! I bought this theme. I can not request a demo version of the site, because Captcha is not displayed. Please send me a demo.
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.
http://themes-demo.com/dance/request-demo/Refer:
https://prnt.sc/espsnk https://prnt.sc/esptwd https://prnt.sc/espv0b https://prnt.sc/espw29Regards., DesignThemes Support.
Event Calendar Plugin is missing. How can I get it?
Event Calendar Plugin is missing on the theme after I installed the theme. Where is the event calendar plugin?
Hi jessereyj.,
Sorry for the inconvenience, you can download and install the plugin from the below link,
Plugin Link :
https://wordpress.org/plugins/the-events-calendar/Regards., DesignThemes Support.
There seems to be a problem with one of your core files which is causing a 500 error designthemes-core-features is causing the 500 error. I had to rename the plugin as .old in order to get the site working again. However even before this none of the main theme options are working? Can you please get back to me asap, i can provide login details via a PM in order for you to check the site over and see whats wrong
Hi.,
Kindly, mail us your FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
I sent you the FTP access details but have had no response from you, the core plugin you created for this theme isnt working. Can somebody please look into this asap so the issue can be fixed and i can make the site live
Why has nobody got back to me regarding your core plugin for theme not working and my website not working? I have sent you everything you need for the FTP access. Please can you get back to me as this will also be affecting other users who have downloaded your theme. As the theme relies on your plugin in order to work properly and i cant change or add anything
Hi.,
We have activated the “Designthemes Core Features” plugin, please have a look.
Refer : http://recordit.co/TCQuSMmYGN
And we have visited your site customization option works fine,
Refer : http://recordit.co/wp19DfDIS4
Regards., DesignThemes Support.
Hello, after installing via WP and via FTP I get this message: Fatal error: Class ‘CSFramework’ not found in /wp-content/themes/dance/cs-framework-override/config/framework.config.php on line 855 please please help.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
