81 comments found.
halo i have some issue regarding wp builder to edit, is it to input license?
i have problem, i cannot edit, i got this message : you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.
please help me
Hi,
Thank you for purchasing our theme We surely help you. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support). Our support team will be active there. They will help you asap. 
Regards
Hello,
I am using anchor-links in my menu. Unfortunately, all anchor links are shown as active when being on the Landingpage (current-menu-item). How can I fix that? And if you don’t have a fix for it, how can I remove/edit current-menu-item so there is no underline on any item?
Thank you for purchasing our theme. Please contact us via our support link (https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support). Our support team will be active there. They will help you.
Regards
Thank you for purchasing our theme. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support). Our support team will be active there. They will help you.
Regards
Hello, I need help with translating some items: The “read more”-Button on the Hero aswell as the fields in the contact form. I tried LocoTranslate, but the labels are still in english. Please tell me how to translate these.
Hi,
Thank you for purchasing our theme. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support). Our support team will be active there. They will help you.
Regards
Seriously confused about this theme. logo always looks pixelated and also the background image just won’t change
Hi,
Thank you for purchasing our theme. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support). Our support team will be active there. They will help you. Your support period has been expired so please renew your support before contacting us.
Regards
Hi, Thanks for the nice theme. enjoying it. I’m trying to install Particle Effects Add-on on slider revolution . But it shows Add-on locked button and giving the option to register. Should I pay for the plugin which came with the theme already?
Hi,
Thank you for purchasing our theme. Plugins comes with our themes are free you can use it with our theme (we already paid for that). But some the plugins like Slide Revolution have some premium features. You need to buy it separately if you want to use those premium features. Please read the Envato’s Bundled Plugins articles for more details.
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsRegards
Hi.. the standard contact form: I want to translate the labels. Where is the php code for this ?thank
Hi,
We already replied to your support email. Please check it.
Regards
It doesn’t look like the Hover Box elements work on Safari Mobile. Not sure how to resolve this.
Hi,
Thank you for purchasing our theme. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support). Our support team will be active there. They will help you asap.
Regards
I get this error on the Rigel theme about every 5 minutes. Please help.
This page error has the following parameters: clientIP – ::ffff:73.208.178.115 gatewayHostname – starkgate-a03.cloud.iad2.gdg originDomain – solvvcreative.com resolvedOriginDomain – solvvcreative.com
We already replied to your support email. Please check it.
Regards
Unfortunately I found out after purchase that the Rigel theme is not mobile responsive. The menu will disappear when clicked, and will freez the screen, left the visitor stuck. Also, up arrow is not visible. WP Bakery page builder will mess up the theme immediately and break up sliders even without touching the code.
Hopefully these problems will be solved soon. Check demo’s on you mobile before purchase is advisable.
I can imagine that comments about good support are correct, but in the sence of fast responding to questions. However, I’m allready corresponding with them for three days straight just to get a app landing page menu responsive on mobile. Even with many screenshots taken from mobile they still can’t figure it out how to get the menu responsive on mobile. Even their own demo does not even show the menu at all. I do’t get it that all of you are so happy about this theme, which is clearly not mobile friendly at all. How come none of you check todays most common used browser, which is on a mobile device??? Beats me…
Hi, I just bought theme and would like to FULLY install the demo content of “restaurant”. Please help!!
Hi,
We just replied to your Support Email. Please check it.
Regards
Hi there, RECENT BLOG SLIDER can be self-changing or i need to push arrows to see another posts? Thanks
We have Auto Slide option for Recent Blog element. So you can make it auto slide or you can manually click the arrow to see other blog posts.
Regards
Hi, nice template what options for footer template provide (such as number of columns) offer?
Hi,
Thank you for showing interest in our theme. For footer columns, You can choose 3 or 4 column layouts for the footer.
Regards
Hi, great theme, few issues: title bar background image not working. Featured image not working. Can you help us out ? Thanks in advance !
Hi,
I already replied to your email. Please check it.
Regards
I have been a customer of envato for many years. But I have never seen the quality of this service and support before. Its amazing! Excellent support! Top seller team!
Thank you so much for the comments Leadsonline.
Seriously….. After my first issues I got great help, but then we run into some other things. And incredible…solved so quick.. This way of support is really above every expectation. Unbelievable this service. You saved us so much time.
Hi, I urgently need to:
1/ Now the testimonials slider only shows two sentences, and is concatinated with three dots … I need to make the testimonial slider show all the content, and not “load more”; How can this be done please ? There is no back-end possibility to switch this off (quite annoying), so I will change it in the php code if you say what I should do.
2/ the standard contact form: I want to translate the labels. Where is the php code for this ?
Hi,
I just replied to your support email. Please check it.
Regards
GREAT SUPPORT !! WORKS LIKE A CHARM, THANKS
Hi,
I really would like to see a live demo before purchasing, but your domain has expired?!? Or is there just something wrong with the link?
Hi,
Thank you for showing interest in our theme. Our domian is not working in some countries. We already contact our hosting provider regarding this. I will let you know once they fixed this issue.
Regards
Hi, when I choose “import all pages”, your theme keeps running for hours and nothing happens. How can I install all the demo content then ?
Hi,
Thank you for purchasing our theme We surely help you. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support). Our support team will be active there. They will help you asap.
Regards
I got it working, thanks
I am unable to upload the “rigel.zip” file. Could you please help me? Thank you!
Hi,
We surely help you. Please contact us via our support link(https://themeforest.net/item/rigel-multipurpose-responsive-wordpress-theme/19758378/support) with detailed message. Our support team will help you asap.
Regards
Your support mailbox is full. please advise the slide banner screen size for accurate cropping of the image. Thank you!
Hi,
I just replied to your support email. Please check that.
Regards
hi, i already wrote in to support. i am not a web developer, just an admin trying to create my own website, how do i use/convert the imported demo page as my homepage and edit from there? thanks.
Hi,
Thank you for purchasing our theme. I already replied to your previous question via support mail you sent. Please contact us via replying that email for further questions. Our developer team will help you as soon as we can.
Regards
