130 comments found.
google is suggesting I optimize the seven hill files for the site to run faster. Is this a service you’ll provide under support ?
Hello,
Our Customization studio provides service on optimizing website performance/speed. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid customization”. Thank you!
Regards
Hello, Is this theme available on HTML without wordpress?
Hello,
Thank you for your interest in our theme! The theme is available only in Wordpress version. If there is a need, our Customization studio may create the HTML version with the same design. To get a quote, please submit a ticket to category “Request Paid customization” at https://ancorathemes.ticksy.com/. Thank you!
Regards
I am having trouble importing the dummy data. Can you please assist? I have already updated the server configurations.
Hello,
Please provide your website details in the support ticket at https://ancorathemes.ticksy.com/. Our tech support team will be glad to assist you. Thank you!
Regards
Hi, please, I am editing Home 1 and the page components of page builder are not showing, only the page builder structure. So, I cant change the default content. I am using latest Wordpress installation and Theme.
Look: https://prnt.sc/jqxkrw
Hello,
Let us take a closer look at the issue. Please provide your website details in the support ticket at https://ancorathemes.ticksy.com. Our tech support team will be glad to assist you.
Regards
Thank you, I created a ticket there.
Please update slider revolution to 5.4.7. 5.4.6 is bugged and breaks video playback.
Hello, please check the old ticket has been replied with links to download plugins (you should get an e-mail or check https://ancorathemes.ticksy.com//ticket/1324126/). Best Regards.
I’m really disappointed that the page_title for this theme is an H6 (major SEO error) and I’ve looked for hours trying to find the line of code in the default template and can’t find it. It should be H1 in the first place. I shouldn’t have to pay for support for this kind of error.
Hello. Please check theme’s file header.php (right in a theme’s folder root)
http://prntscr.com/jjjj9w
Hope it helps.
Unable to get dummy data. It is the same symptom with all methods. We continue for four days.
Hello, please check the support ticket’s replied with solution. Thank you.
Hi guys, how can i hide or delete the SCROLL-UP button? thx
Hello. You can do it via adding extra rule (at Theme Options custom css section or in style.css):
.scroll_to_top {
display: none !important;
}
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi there! Just trying to install the theme, and I’m getting “Warning: A non-numeric value encountered in /Users/kat/Development/river-rangers/wp-content/themes/sevenhills/fw/core/core.reviews.php on line 210”. Any ideas what this is about and how to fix? Thanks!
Hello, please make sure you are installing the latest theme version. Otherwise, try to change PHP version of site to 7.0, currently you should have 7.1 version. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Where can I change the large font in the boxes below the slider…
Right now the text in the 3 boxes reads = VISIT GALLERY, STAY IN TOUCH and JOIN THE TEAM
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi, the fax number displays next to the phone number, it doesn’t display as a separate item. How can I make it a separate item? How can I change the footer background image? Regards
Hello. Please submit a ticket at https://ancorathemes.ticksy.com with a screenshot of fax/phone you meant. You can change footer bg image via style.css editing (line #4991) or adding extra css to override current rule
.footer_wrap_inner.widget_area_inner {
background-image: url(“images/bg/bg_footer.jpg”);
}
Did you receive our ticket 1463492?
Yes, thank you. It’s replied.
Hi – are PSDs available on purchase?
Hello. Thank you for your interest in our theme. You can get psd files by request to tech support at https://ancorathemes.ticksy.com after purchase. Regards.
Hello, where can I download templates demo, to set same design as preview? The red button EXPORT THEME OPTIONS is not active….
Hello. There’s Import dummy data toll available after you’ve installed the theme: http://summercamp.ancorathemes.com/doc/#demo_content
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi there, installing dummy data, then media is stuck at 45%
Hello. The most of issues with dummy data importing come from server settings.
Recommended parameters:
max_execution_time = 600
memory_limit = 192M
upload_max_filesize = 128M
max_input_vars = 5000
allow_url_fopen = On
If you have limits not as above, please change them (consult with your hosting provider regarding that).
Also please try to make the import part-by-part (posts only at first, then just theme options and so on) to find out the section there’s problem with.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi there, We are considering to buy this theme. Is there some kind of booking sytem integrated?
Best regards, Louis
Hello Louis. Thank you for interest in our template. There’s Booked comes as bundled plugin in the theme package: http://summercamp.ancorathemes.com/appointments/
Hi there,
We noticed that the booking calander have those times slots. We would like to let people book there holiday on our site, and book for ex. from friday to friday so the whole week and not only per day. I would asume that there is a possibliity to make that happen. A little help would be appriciated.
Best regards, Louis Solution Online
Hello, sorry, have not noticed your comment before. Did you mean to get time slots for a week? Believed it’s not possible for Booked plugin. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
I installed the theme no problem. The dummy content will not upload any ideas?
Hello. Please submit a ticket at https://ancorathemes.ticksy.com with error you’ve got. Thank you.
Thanks for getting back. Another comment helped me by enabling the right setting on my host
Glad, you’ve got solution found. Merry Christmas and Happy New Year!
Hi,
How can I add/find the icons that are used in your demo page services. I tried to find them but I could not find the right icons like the ones used on the about page facilities.
Thanks in advance.
Hello. You can see icons at http://summercamp.ancorathemes.com/wp-content/themes/sevenhills/css/fontello/demo.html
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Pre-sale question : is it possible to not use VC Builder and Revolution slider but use something else for building pages, without breaking the visual styles ?
Hello, you can switch off composer and slider plugins and remove their shortcodes from pages. There are native theme shortcodes available as well.
Is there any roadmap to update this theme with a newer version Visual Composer? Everything seems to work great, except the VC. When I open it up it doesn’t look correct at all, it’s hard to edit, and doesn’t always work. I’m guessing this is because the version included is so out of date now.
Thank you
Hello, please submit a ticket at http://ancorathemes.ticksy.com/ and you will be provided with a link to download new version of composer plugin. Thank you.
how can i remove the services items from linking and just be graphics?
Hello. You can use custom services and add a custom link or no link to each services item.
You can overwrite height in css via extra css adding, e.g.
.top_panel_style_3 .top_panel_middle {
min-height: 8.5em;
}
You can change map pointer to another image at Theme Options footer settings.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
is there a way to do it without custom services so we dont have to adjust the defaults?
Hello, you can try this extra css
.sc_services_item {
pointer-events: none !important;
}
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
